G2

Terrence M.

Regional Vice President, Store Operations

Enterprise (> 1000 emp.)

3/6/2026

"Real-Time Customer Feedback That Drives Immediate Coaching and Action"

5/5

What do you like best about TruRating?

What I like most about TruRating is the ability to receive real time, in the moment feedback directly from our customers. That immediate insight gives leaders and store teams the opportunity to teach, train, and coach on the spot rather than waiting for delayed reporting. When feedback is timely, it becomes actionable. It allows us to reinforce great behaviors, address opportunities quickly, and ultimately create a better experience for our customers. Review collected by and hosted on G2.com.

What do you dislike about TruRating?

I don’t have any feedback. TruRating has been a valuable tool. Review collected by and hosted on G2.com.

What problems is TruRating solving and how is that benefiting you?

The Heat Map is especially valuable because it highlights where service is truly excelling and where there may be opportunities. That visibility allows us to recognize teams delivering amazing experiences while also giving leaders the ability to coach and support stores in the moment to improve the overall customer experience. Review collected by and hosted on G2.com.