G2

George J.

Director

Small-Business (50 or fewer emp.)

3/10/2022

"Experience with Trulioo"

4/5

What do you like best about Trulioo?

1. During the sales stage, the sales consultant provided detailed information, an emulation environment, and an ID for POC testing. This was very important and useful for us to make a decision between different solution providers.

2. During the implementation stage, dedicated customer service, an implementation manager, and a tech consultant were provided to ensure a smooth onboarding journey. Review collected by and hosted on G2.com.

What do you dislike about Trulioo?

Some system functions require improvement to catch up with the competitor company's offering. Review collected by and hosted on G2.com.

Recommendations to others considering Trulioo:

Continue to enhance the function in the AML/CTF naming screen, i.e., support auto ongoing regular naming screening with updated OFAC/sanction list. Review collected by and hosted on G2.com.

What problems is Trulioo solving and how is that benefiting you?

Most of the issues have been solved. The Trulioo team also provided workarounds for certain functions that required improvement. This allows us to run the business before the enhancement. Review collected by and hosted on G2.com.

Response from The Trulioo Team of Trulioo

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Hi George, thanks for your review! We're glad to hear you liked our sales and implementation stage. Our customer service team strives to provide outstanding service, and we're pleased to hear you appreciated the smooth onboarding journey as a result. We thank you for your recommendation about enhancing the function in AML/CTF, we'll go ahead and share this with our team to be looked into. In the meantime, we're happy our technology could help resolve most of your issues. Thanks again, George!