We've been using the product for three months and are quite pleased with it. Because of the well-organized screen, we can now spot problems three days faster. For the agents, it's simple to implement, train, and manage. The vendor's support is excellent, and you will always receive a prompt and kind response. Review collected by and hosted on G2.com.

It does not have the live-chat option and it is also not integrated with Zendesk. The free version of the trueAct is not available. TrueAct not support iPhone. It is not updated yet. Review collected by and hosted on G2.com.