Issuing payments via Trolley is very easy, and tracking those payments is just as straightforward. The ability to export payment information for analysis is key for us, and the user interface is simple and easy to navigate.

Trolley also makes it easy to capture and track recipient W9 forms. Issuing annual 1099s is extremely easy as well, and it’s one of my favorite features of Trolley.

Overall, I’ve been very happy with Trolley’s pay and tax capabilities. Review collected by and hosted on G2.com.

Our account rep was eliminated at the end of 2025 and has not been replaced. Since then, we’ve seen a noticeable decline in the level of customer service provided by Trolley’s team. The online chatbots are extremely basic, and once we’re referred to their live support desk, it can take 1–2 days (and occasionally longer) to receive an answer. The support we receive now is frustrating, at best.

If Trolley’s plan is to replace most account reps with an AI bot, they need to invest much more in training it so it’s actually helpful. While the payment and tax functionality remains great, the level of service we’ve received this year has been highly frustrating. We also recently added two submerchant accounts, and the compliance process was painful and onerous, at best. I don't understand what their endgame is by providing decreased levels of service to existing customers. Review collected by and hosted on G2.com.