--- title: Navan (Formerly TripActions) Reviews meta_title: 'Navan (Formerly TripActions) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 9248 reviews by the users' company size, role or industry to find out how Navan (Formerly TripActions) works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 9248 scale: '5' date_modified: '2026-07-11' parent_category: name: Travel & Expense url: https://www.g2.com/categories/travel-expense --- # Navan (Formerly TripActions) Reviews **Vendor:** Navan **Category:** [Travel Management Software](https://www.g2.com/categories/travel-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 9,248 ## About Navan (Formerly TripActions) Navan is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com. ## Navan (Formerly TripActions) Pros & Cons **What users like:** - Users love the **ease of use** of Navan, allowing seamless trip setups and easy expense management on-the-go. (1513 reviews) - Users appreciate the **easy booking process** of Navan, allowing direct and convenient travel arrangements without hassle. (645 reviews) - Users find Navan's **quick and easy travel booking** and expense submission to be highly convenient and efficient. (559 reviews) - Users value the **ease of use** of Navan, making travel planning and flight comparisons a breeze. (505 reviews) - Users love the **intuitive design** of Navan, finding the interface easy to navigate and fast to use. (444 reviews) - Efficiency (402 reviews) - Users appreciate the **seamless user experience** of Navan, making travel booking quick, easy, and hassle-free. (385 reviews) - Expense Management (360 reviews) - User Interface (333 reviews) - Travel Management (326 reviews) **What users dislike:** - Users experience **booking confusion** with multiple steps and irrelevant hotel suggestions, complicating their reservation process. (185 reviews) - Users find **limited options** for locations and flexibility, impacting their experience when booking team events and travel. (185 reviews) - Users experience **booking issues** with multiple steps and lack of trust in the process, causing frustration. (179 reviews) - Users experience **hotel inventory challenges** with limited options and rigidity in booking processes, especially for team events. (169 reviews) - Users report **approval issues** with Navan, citing delays and lack of notifications causing frustrations with bookings. (135 reviews) - Users face challenges with **receipt management** , particularly with expense reporting and transaction approvals being cumbersome. (129 reviews) - Expensive (117 reviews) - Pricing Issues (115 reviews) - Poor Customer Support (113 reviews) - Location Issues (109 reviews) ## Navan (Formerly TripActions) Reviews ### 1. Fast, Responsive Travel Support with Plenty of Booking Options **Rating:** 4.5/5.0 stars **Reviewed by:** Ashleigh P. | Sales Associate, Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2026 **What do you like best about Navan (Formerly TripActions)?** How quickly and efficiently the representatives are able to assist with travel arrangements. Any and all questions are answered within the same day. During our company integration, there was an issue with some workers emails not allowing them to login, but Teddy and our IT department were in constant communication to figure it out. Having searched for personal bookings, I also enjoy the multitude of options available and the speed in which results populate. I am excited to book and promote this user friendly experience to others in my company. **What do you dislike about Navan (Formerly TripActions)?** So far, I have not had a negative experience. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Our company did not have a universal booking platform. Any user could book travel with whatever platform or agency they wanted. Some prices of travel were extremely high. With using Navan, it gives our Travel and Expense team the ability to review similar receipts, cutting down on confusion, and end users the option to benefit from rewards received from Travel. ### 2. Not helpful or user friendly ... Pick another platform! **Rating:** 0.0/5.0 stars **Reviewed by:** Nichole S. | Executive Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Navan (Formerly TripActions)?** It is nice to be able to see where all your travelers are at any given time and easily find receipts for trip purchases. **What do you dislike about Navan (Formerly TripActions)?** flights don't always show when they are available directly on airline site, customer service SUCKS! Many people in our organization call to receive help with trip changes or canceled flights rebooking and are told "There is nothing we can do about it" and our employees have to figure it out on their own. We went through implementation with more questions than answered and just told "sorry, that is just how the platform works" when told during the sales process that a function was available and it is clearly NOT! Paying $30 a trip in fees to not have any benefit from the platform. Our discount codes that we have as a company STILL have not been uploaded to their site for us to use and we have been using them for 7 months! Paying more for hotels than we should! When brought up, acted like it was OUR fault for not following up with them to get them added. How were we supposed to know that there was an issue if they didn't inform us. Our project manager canceled meetings regularly and didn't answer our questions when we emailed. When asked to explain where the "trip savings" came from they did not have an answer ... just expected to believe the dollar amount. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** They were supposed to be helping us with budget and reporting, but so many people have to book off site because they don't have the flights listed that our employees need or our discount codes for hotels so we pay more on their site than booking directly. So ... NOTHING ### 3. How Navan helps us have better control of Corporate Travel **Rating:** 5.0/5.0 stars **Reviewed by:** Valentina P. | Travel & Expense Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Navan (Formerly TripActions)?** From an admin POV, I like that it gives us better control over what employees book for corporate travel, while avoiding the usual back-and-forth we used to have when booking on their behalf. Now each employee can choose their own trip proposals and send them for approval, with a wide range of options and clear pricing so they can find the most cost-effective choice while still staying within our policy (which we were able to set up beforehand). I believe it's pretty user friendly compared to other apps and we can find cheaper alternatives than booking with other apps. Additionally, we can reach out to Navan Support when needed, which have a fast response rate and also take care of calling hotels/airlines for us when needing to solve an issue. **What do you dislike about Navan (Formerly TripActions)?** Although it is pretty user friendly, some employees have missed some important information because they couldn't find it in the page they were at (for example, the fact that they need to input their corporate credit card before submitting a proposal so they can have it handy when attempting to book after approval). I also would like to have better customization of the necessary fields they need to complete upon submitting a proposal (for example, we need them to provide a job code from the start, and that should be an obligatory field). I would also like to be able to filter the proposal and booking approvals report and see which ones have been already booked without needing to click each one. It would also be helpful to be able to toggle on and off options accoss regions (for example, we don't allow US travelers to book basic economy, but we do allow EMEA users to go it, but we can't toggle it off for the US without taking it off EMEA). The AI assistant on the support chat needs to be refined **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** The integration with our Reporter tool (where we have all the employees information including billing entity, etc) is pretty good so we don't have to do it manually. The bookings report is also good and we can have it be automated (Although I would love if the automatization allowed for the excel file to be sent to my email instead of emailing me the link to the report online). I also like that the tool itself lets the employee know when they're booking out of policy, so we don't have to do it ourselves. It saves time! We can have more time to actually control costs instead of focussing on things that could be automated. Navan is able to handle multiple bookings faster and better with little to no mistake than if we did it manually ### 4. Versatile Expense & Travel Management with a User-Friendly UI and Strong Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Manvitha K. | Senior business Solutions Partner, Finance Systems, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Navan (Formerly TripActions)?** Navan works best for expense management because it includes policy management and auto-approval workflows. The policy setup is very versatile, with multiple configuration options and different approval mechanisms. Navan Travel is also strong, with plenty of booking options and rule-based approval controls. Hotel bookings are especially easy in Navan, since you can book based on the location where the event is being held. Navan also stands out for its card program: employees can be issued a Navan card to use during trips. Navan UI is very user friendly and its OCR mechanism helps with creating expense claims automatically. Navan team is friendly for onboarding and post Go Live support. Navan has integration with Okta, Slack and Sage Intacct which we use extensively, **What do you dislike about Navan (Formerly TripActions)?** The Navan application needs further development to better suit India-specific requirements, such as broader coverage of travel destinations within India, card programs that support INR, and an automated expense reimbursement process so employees in India can be paid back automatically. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Our expense management has become much easier. Previously, we were using Excel forms, and the process was very manual: every expense had to be reviewed one by one, and we often had to reach out to employees for additional information. With Navan, employees can update expenses via mobile. They just have to upload the receipt, and the rest of the information is automatically retrieved. If any information is missing, there are no more manual follow-ups required, because Navan can redirect the expense back to the employee and let them know what additional details are needed. Automatic approvals for expenses within policy limits have also significantly reduced our expense admins’ workload. Navan can reimburse employees automatically, which removes the need for Payroll team involvement. Only India claims still have to be processed manually. ### 5. Easy-to-Navigate UI with Great OCR and Drag-and-Drop Expense Creation **Rating:** 4.0/5.0 stars **Reviewed by:** Trishla J. | Staff Finance Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Navan (Formerly TripActions)?** The UI is very easy to navigate, the integration wont need a too technical person so its very easy but it has its drawback where you cannot customise it to your needs and the Navan team wont have proper logs and support to debug the tricky cases. The performance is good because they have drag and drop feature that helped to create expenses easily. Its missing AI intellegence I dont see much features. The OCR from the recipiet feature is really good and commandable. The policies are easy to configure. **What do you dislike about Navan (Formerly TripActions)?** The only thing I dislike is the integration piece where there was issue with the customisation and nobody could help us they just told us to redo the integration again but then we never had any issues. So i guess its really a good product just had one hiccup. The navan cards, brex integration is really good. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Navan is an easy tool for expense and travel. You can book flights and hotels, submit reimbursements, and integrate everything with NetSuite easily. It can be really beneficial for companies that use multiple currencies and manage multiple entities. ### 6. Excellent reimbursement tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Rahul B. | Lead Technical Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Navan (Formerly TripActions)?** Over the past year, I have used Navan's business travel tool multiple times to book my off-site visits. It's an easy, no-nonsense flow while making the travel booking. It gives you good options to choose from, along with the decided budgets. There are direct options to download trip-related artifacts, such as flight tickets, in one click. The feature that I liked the most is the Slack notification it sends you to do a web check-in as soon as the check-in window opens - that is very helpful. **What do you dislike about Navan (Formerly TripActions)?** One issue that I faced recently was while submitting a food reimbursement. The bill had taxes listed separately (CGST and SGST), which were not auto-captured from the receipt, and I had to manually update the tax values for logging the expense. It's not a big deal, but it would be great if the OCR reads the taxes and adds them automatically instead of having to do a manual entry. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** I remember keeping the business expense receipts safe and then sending them as soft copies via email. This was a painful way of tracking expenses and I used to avoid submitting expenses at all. With Navan, I face no such issues now and reimbursement tracking is extremely efficient. ### 7. Smooth Onboarding, Helpful Integrations, and Excellent 24/7 Support **Rating:** 5.0/5.0 stars **Reviewed by:** Leah V. | Executive Assistant, Office of the CEO, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Navan (Formerly TripActions)?** The UI/UX and integrations are incredibly helpful. I also appreciate the pricing options, with clear availability and flexibility. Onboarding to the platform has been smooth, and the ongoing support from the Account Manager, along with 24/7 assistance from agents, has been great. The AI chatbot is useful and can handle travel changes, which is especially helpful when I don’t want to speak with a live agent. When I do need an agent, wait times are minimal to non-existent. **What do you dislike about Navan (Formerly TripActions)?** During periods of high traffic driven by external events, the site can feel slower than expected. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Navan is helping our company manage cost-effective global travel, and its integrated expense platform is a big part of that. The single cost per reservation, without incurring additional fees, makes pricing more predictable. Together, these are reducing our overall travel costs. ### 8. Best Corporate Travel Expense Management Softwares **Rating:** 5.0/5.0 stars **Reviewed by:** Manoj T. | Talent Acquisition Leader 1 -Global GTM Hiring, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Navan (Formerly TripActions)?** - Automated invoice submissions that accept any format (JPJ, PDF), with AI that automatically identifies and assigns the correct expense category. - Navan Lets you book your travel using third-party aggregators like booking.com or hotels.com - Navan card can be easily added to you Uber as well and it manages your corporate taxi bills as well - All the Data in One Place related to travel - Food, Accommodation, Travel, Reimbursements etc, helping you conduct the necessary analysis and make informed decisions. Travel Rewards - It rewards you points on every booking, You can accrue reward points and save more with loyalty memberships and frequent flyer miles -Customer Support provided is quick and easily accessible **What do you dislike about Navan (Formerly TripActions)?** - It should automatically detect and select the local currency when making payments. Right now, it defaults to dollars, and I have to manually switch it to the local currency during checkout. - You have to first create a proposal for any business travel, the estimates in the proposal are always lower as compared to the final billing which doesn't reflect the correct provisioning -Limited global inventory - The hotel options are very limited in global locations - I also feel the platform fee it charges is a bit high compared to competitors, but it’s still worth it for the features it provides **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** 1. Manages Corporate travel across different offices around the globe easily 2. Employees can book flights, tickets and car rentals on their own without needing any help 3. Strong reporting and compliance controls - SOC 2, GDPR, ISO-aligned controls, encryption, audit logs, SSO support 4. Built-in travel policy management 5. Rewards-based cost savings 6. Offers higher credit line to corporates 7. Clean and intuitive interface ### 9. Navan makes expensing easy and quick **Rating:** 4.5/5.0 stars **Reviewed by:** Elizabeth H. | Senior Consumer Research Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Navan (Formerly TripActions)?** I also love how quickly Navan clearly communicates the reinbursement process for expenses not on my corporate card. It lets me know when the transaction is officiallly approved and the exact date the funds will be sent on. **What do you dislike about Navan (Formerly TripActions)?** We only get reinbursement payments once a week and it usually takes a day or two from when Navan sends the reinbursement funds for them to register in my bank. I know this isn't something fully on their end but would be awesome if that transaction was more instant and I didn't have to wait until every Monday for funds to be reinbursed. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** It makes expensing easy while on the go so that you aren't left with a stack of expense reports at the end of the month. When booking travel it easily lets you see what is in or out of company policy so you are working within the proper boundaries. ### 10. One place for all your Trip and travel and expense finance. **Rating:** 4.5/5.0 stars **Reviewed by:** Siddhant V. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Navan (Formerly TripActions)?** Navan has been highly effective in simplifying the organization-employee spend management process. I particularly like the ability to manage spending policies and caps, provide controlled direct spending options, and streamline reimbursement workflows within a single platform. The visibility and control it offers for both employees and finance teams make expense management much more efficient and user-friendly. **What do you dislike about Navan (Formerly TripActions)?** Overall, Navan has been a great tool to use. One thing that could be improved is having more flexible reporting and spend insights for admins. It would also be helpful if some of the approval and reimbursement processes were a bit more streamlined, especially for unique or less common expense scenarios. Other than that, it's been a smooth experience. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** It is an application to manage the corporate travel, travel perks/rewards and travel bookings (with cancellation support). It helps me and my org to setup the company policy and adhere it for the services used by company folks. One can use it to track and review simultaneously. ## Navan (Formerly TripActions) Discussions - [Can we use Trip action to track mobility?](https://www.g2.com/discussions/15669-can-we-use-trip-action-to-track-mobility) - 4 comments, 2 upvotes - [Does anyone integrate Trip Actions with the Tallie expense software?](https://www.g2.com/discussions/15600-does-anyone-integrate-trip-actions-with-the-tallie-expense-software) - 1 comment, 2 upvotes - [What is the best day to book a flight?](https://www.g2.com/discussions/what-is-the-best-day-to-book-a-flight) - 1 comment, 1 upvote - [I book international travel by hosting fitness retreats.](https://www.g2.com/discussions/i-book-international-travel-by-hosting-fitness-retreats) - 3 comments, 1 upvote - [How do I book travel within a 7 day period so I’m not out of policy?](https://www.g2.com/discussions/52119-how-do-i-book-travel-within-a-7-day-period-so-i-m-not-out-of-policy) - 1 comment, 1 upvote - [View Navan (Formerly TripActions) pricing details and edition comparison](https://www.g2.com/products/navan-formerly-tripactions/reviews/navan-formerly-tripactions-review-10829534?section=pricing&secure%5Bexpires_at%5D=2026-07-11+16%3A06%3A33+-0500&secure%5Bsession_id%5D=4e14495e-b296-47cd-8915-7dfd51da3d0d&secure%5Btoken%5D=888b3e44b70883601af09bfee3b2956bd86f5ce11892f81d4f3162429b02e096&format=llm_user) ## Navan (Formerly TripActions) Integrations - 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[Ramp](https://www.g2.com/products/ramp-financial-ramp/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Uber for Business](https://www.g2.com/products/uber-for-business/reviews) - [VensureHR](https://www.g2.com/products/vensurehr/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## Navan (Formerly TripActions) Features **Expense Reports** - Ease of Creating Expense Reports - Bank / Credit Card Integration - Smart Categorization - Digital Receipt Management - Employee Reimbursement - Currency Conversions - Credit Card Integration **Setup** - Vehicles - Employees - Travel Types - Locations **Setup** - Approvals - Alignment **Expense Reporting** - Expense Automation - Integration - Compliance - Mobile Functionality **Card Management** - Card Types - Card Controls - Card Personalization - Configuration - Fulfillment - Replacement **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Agentic AI - Expense Management** - Autonomous Task Execution - Cross-system Integration **Travel Management** - Ease of Booking - Itinerary Management - Trip Notifications - Advanced Integrations **Tracking** - Mileage - Logs - Automation **Performance** - KPIs - Benchmarks - Forecasting - Savings **Approval ** - Rules - Workflows - Submit **Controls** - Tokenization - Security - Card Networks - Integration - Testing - APIs **Reimbursement** - Reimbursement - Expenses - Workflows **Payment Cards** - One-time Virtual - Recurring Virtual - Physical **AI - Travel Management** - Personalization - Predictive Analytics - Cost Savings - Efficiency - Real-Time Assistance **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Reporting** - Real time - Multiple Views - Export - Budgets **Platform - Mileage Tracking** - Reporting - Customer Support **Agentic AI - Travel Management** - Autonomous Task Execution - Proactive Assistance **Generative AI - Expense Management** - Image-to-Text - Text Generation - Text Summarization **Payments** - Recurring - Employee Reimbursements - ACH **Agentic AI - Mileage Tracking** - Autonomous Task Execution - Adaptive Learning **Employee Risk Management** - Emergency Assistance Integration - Policy Enforcement & Compliance - Traveler Tracking - Risk Alerts & Safety Notifications **Mobile** - Receipt Capture - Mileage Tracking - Travel Itinerary and Flight Status Updates **Platform** - Embedded AI / Machine Learning - Complex Approval Workflow **Fraud & Risk Management** - Notifications - Unique Cards - Controls **Sustainability & Reporting** - Sustainability Reporting - Green Travel Recommendations - Carbon Emissions Tracking **Administration** - PCI Regulation Compliant **Agentic AI - Spend Management** - Proactive Assistance **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support ## Top Navan (Formerly TripActions) Alternatives - [Rydoo](https://www.g2.com/products/rydoo/reviews) - 4.4/5.0 (719 reviews) - [Ramp](https://www.g2.com/products/ramp-financial-ramp/reviews) - 4.8/5.0 (2,450 reviews) - [Perk (formerly TravelPerk)](https://www.g2.com/products/perk-formerly-travelperk/reviews) - 4.6/5.0 (1,978 reviews)