We've been using Trillian over 10 years now, it's been perfect for us - light weight, no bloated features, easy to use, helps us communicate faster and more efficiently than email or phone. Highly recommend. Review collected by and hosted on G2.com.

The downside is that employees have less face-to-face time and can sometimes misinterpret tone in messages. We’ve had to find new ways to encourage staff to get to know each other better. Obviously, this isn’t really a limitation of the software but more of a broader societal shift, and that’s the only thing I could criticize. Review collected by and hosted on G2.com.