--- title: Trillian Reviews meta_title: 'Trillian Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 123 reviews by the users' company size, role or industry to find out how Trillian works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 123 scale: '5' date_modified: '2026-06-30' parent_category: name: Internal Communications url: https://www.g2.com/categories/internal-communications --- # Trillian Reviews **Vendor:** Cerulean Studios **Category:** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging) **Average Rating:** 4.4/5.0 **Total Reviews:** 123 ## About Trillian Trillian is a powerful business and clinical communication platform used by companies and healthcare systems of all sizes. Whether you're a business still relying on texting or a healthcare organization that needs HIPAA-compliant secure messaging, Trillian's modern and secure business instant messaging will help modernize employee communication without compromising on security or control. Chat privately or in group chats, share files and images, and leverage status and presence features so co-workers know when you're available. Trillian offers native desktop clients on Windows, Mac, and Linux, and offers mobile clients on iOS and Android so that everyone stays connected even when on-the-go. ## Trillian Pros & Cons **What users like:** - Users find Trillian to be **incredibly easy to use** , facilitating seamless communication both in and out of the office. (5 reviews) - Users value the **trustworthy communication solution** of Trillian, enabling quick and easy messaging, especially in professional settings. (4 reviews) - Users value the **robust security and privacy** measures in Trillian, ensuring safe communication for individuals and teams. (4 reviews) - Users find **easy communication** with Trillian, appreciating its speed and efficiency for both personal and professional use. (3 reviews) - Users value the **exceptional reliability** of Trillian, ensuring seamless communication across multiple platforms without downtime. (3 reviews) - Team Collaboration (3 reviews) - Users love Trillian's **user-friendly interface** , making it easy for everyone to connect and communicate effectively. (3 reviews) - Chat Communication (2 reviews) - Convenience (2 reviews) - Users love the **cross-platform accessibility** of Trillian, enabling seamless communication across all their devices anytime, anywhere. (2 reviews) **What users dislike:** - Users find Trillian's **limited features** restrict its functionality, making it less suitable for complex communication needs. (3 reviews) - Users find Trillian **not user-friendly** , with an outdated interface and complications in adding contacts and navigating features. (3 reviews) - Users find the **limited feature set** of Trillian makes it less suitable for complex communication needs. (2 reviews) - Users find the **difficult setup** of Trillian frustrating, especially when adding contacts and navigating the interface. (1 reviews) - Users report **integration issues** with Trillian, facing delays and difficulties that hinder seamless functionality. (1 reviews) - Users find the **lack of customization** in Trillian limits its appeal compared to other modern messaging apps. (1 reviews) - Learning Curve (1 reviews) - Users find Trillian's **limited customization** and outdated interface to be less intuitive compared to other messaging apps. (1 reviews) - Limited Options (1 reviews) - Not Intuitive (1 reviews) ## Trillian Reviews ### 1. Cheap, lightweight business IM with weak ecosystem **Rating:** 4.0/5.0 stars **Reviewed by:** Jaylen H. | Machine Operator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Trillian?** Trillian is cheap and lightweight, with plans for business tier lower than competitors at the person user rate. I like that it has real desktop clients, with many platforms supported, as for my team we have a mixture of different devices used in our day to day. **What do you dislike about Trillian?** Trillian has a weak ecosystem, with limited integration support beyond a few options that are out of scope for my team and me. **What problems is Trillian solving and how is that benefiting you?** Trillian lets me communicate effectively with my team across the country on specific projects that require more data handling and security over competitors ### 2. HIPAA Compliance Adds Value, But Setup is a Chore **Rating:** 2.5/5.0 stars **Reviewed by:** toni a. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Trillian?** I like that Trillian is HIPAA Compliant as I work in the healthcare industry. Protecting client information is extremely important, and HIPAA compliance helps to ensure that communications between staff members stay secure. **What do you dislike about Trillian?** Setup was a chore, and compared to other platforms, Trillian's interface is very outdated. Setup was not as simple as expected. **What problems is Trillian solving and how is that benefiting you?** Trillian helps solve spotty connections and is valuable for its HIPAA compliance, ensuring secure communication for our healthcare team. ### 3. Faster Coworker Communication and Quicker Messaging **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah J. | Medical Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Trillian?** Help me communicate with coworkers and get messages to them quicker **What do you dislike about Trillian?** I wish there was a way tor eact to messages people to send **What problems is Trillian solving and how is that benefiting you?** Allowing me to communicate faster with coworkers to get things done more efficiently ### 4. Trillion Review 2025 **Rating:** 5.0/5.0 stars **Reviewed by:** Renee R. | Public Relations, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Trillian?** I like best that this chat is user friendly an HIPPA compliant. It is able to be accessed from laptop, desktop, cell phone; both in office and away from the office. This allows us to set up group messages where we can chat about patients directly. **What do you dislike about Trillian?** The one and only thing that I don't like about this is when you are using a group chat you are not able to buzz anyone to notify them or grab his/her attention versus when it is chat one on one you can select to buzz the recipient to get their attention. **What problems is Trillian solving and how is that benefiting you?** We have one messaging service used by employees and physicians both on site and off-site best part it is HIPPA Compliant. The fact it can be used on your cell phone, your desktop, and laptop. Saves time from walking files down to the clinic as they can be sent safely through trillion. Can message group of Radiologists and or physicians about patient and they get messages right away don't have to go check email to get message comes to phone just like a text and pops up on computer like any instant message. ### 5. Easy-to-Use Messaging Application **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Trillian?** Very good messaging application designed for seamless team communication. User-Friendly, easy to setup and easy to use. **What do you dislike about Trillian?** Occasionally, after going offline, it may take a few moments to reconnect and appear online again **What problems is Trillian solving and how is that benefiting you?** In our organization, we use Trillian as the primary application for team communication ### 6. Free, Easy to Use, and Quick to Integrate—With Helpful Support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Trillian?** free and easy to use. quick integration with team and support **What do you dislike about Trillian?** File sharing is limited only up to 25mb. **What problems is Trillian solving and how is that benefiting you?** Trillian helps keep the cost down for our team and able to connect quickly. ### 7. Tillian; The Approach for Efficient Communication in Multiple Channels, but Cluttering UI **Rating:** 4.5/5.0 stars **Reviewed by:** Mikes L. | Senior Accountant , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about Trillian?** Trillian is a resourceful and versatile approach that has exceptional ability to unify team members or users in a single space The app has convenience and it sync individual conversations in a device Trillian has mastered in security and privacy, by introducing the encryption measures The platform is lightweight, with an interactive UI that users use without having issues **What do you dislike about Trillian?** Trillian has failed to polish it’s interface, making it look outdated Despite the app being free, some features are locked on a payment tier Trillian has integration delays and difficulties due to its limitations **What problems is Trillian solving and how is that benefiting you?** Trillian brings multiple messaging space into a single and interactive environment, where we face no problems in switching between different platforms We manage our conversations in multiple networks, but in a single location or roof Trillian creates an organized and professional environment for rational engagement We access our conversations efficiently across different devices due to its effectiveness in data synchronization ### 8. Lightweight, efficient, and well-suited for fast-paced coordination **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2025 **What do you like best about Trillian?** Trillian is a lightweight, reliable platform that runs smoothly even on lower-end devices. It’s regularly updated in ways that genuinely boost performance, not just the look and feel. The chat is clean, intuitive, and works well across both corporate and educational contexts. We’ve never experienced downtime—the uptime has been consistently solid. **What do you dislike about Trillian?** One thing I’d love to see is clearer alerts for unanswered messages. With multiple conversations happening at once, having a way to flag pending replies would really help us stay on top of things. **What problems is Trillian solving and how is that benefiting you?** We use Trillian to coordinate with student leaders, handle urgent on-campus issues, and stay in touch with off-campus staff during breaks or internships. ### 9. Serves it's primary purpose fairly well. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Trillian?** It's fairly easy to message people once they've been added as a favorite. I also appreciate that there is an app where I can easily access it by phone when I am in transit. Overall all it's just ok. It's very basic. Zero bells and whistles, but it provides a way to communicate that is quicker than email. In that regard it meets expectations. **What do you dislike about Trillian?** I feel the technology and interface is antequated by comparison to other instant messaging applications. Trillian is not intuitive. I still find it challenging to try and add people to my contacts. And being able to simply acknowledge someone's message with an emoji instead of necessitating a full reply would also be preferable. Overall all it's ok. It's very basic. Zero bells and whistles, but it provides a way to communicate that is quicker than email. In that regard it meets expectations. **What problems is Trillian solving and how is that benefiting you?** I appreciate having a quick and easy way to connect with my coworkers that is faster than email. ### 10. Offering a range of features to enhance team communication and collaboration **Rating:** 4.0/5.0 stars **Reviewed by:** Frankin J. | Fisherman, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Trillian?** The platform’s solid secure and reliable performance provides users with a trustworthy communication solution **What do you dislike about Trillian?** Trillian features set is limited compared to other platforms who can make it less suitable for complex communication needs **What problems is Trillian solving and how is that benefiting you?** It’s provides a centralized platform for communication reducing the need for multiple messaging apps and email threads ## Trillian Discussions - [They are effective and professional](https://www.g2.com/discussions/they-are-effective-and-professional) - 2 comments, 2 upvotes - [View Trillian pricing details and edition comparison](https://www.g2.com/products/trillian/reviews/trillian-review-227639?section=pricing&secure%5Bexpires_at%5D=2026-07-07+03%3A04%3A19+-0500&secure%5Bsession_id%5D=a4142592-3e2b-4e47-8f64-93ed6c7f1279&secure%5Btoken%5D=a6478503e1c4c2276cfe7b446e177b14fca9a9873eb0ab137b97762df09ff44a&format=llm_user) ## Trillian Integrations - [MessageGears Platform](https://www.g2.com/products/messagegears-platform/reviews) ## Trillian Features **Collaboration** - Modules - Scheduling - Reporting **Business Instant Messaging** - File Sharing - Notifications - Search **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Communication** - Security - Health Care Messages - Alarms - Messaging - Notifications **Business Instant Messaging ** - Audio Conferencing - Video Conferencing **Business Instant Messaging** - Mobile Application - Web Application - Integrations **Operations** - Correspondance Variety - Data Sharing - Cross Platform Support - Routing - Health Care IT Integration - Analytics and Reporting - Messaging Security **Generative AI - Business Instant Messaging** - Text Summarization **AI - Business Instant Messaging** - AI Powered Search - Smart Notifications - AI Powered Language Translation - Content Generation **Agentic AI - Business Instant Messaging** - Cross-system Integration - Natural Language Interaction ## Top Trillian Alternatives - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,420 reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - 4.4/5.0 (17,550 reviews) - [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) - 4.2/5.0 (348 reviews)