G2

Kathryn S.

Research & Development

Mid-Market (51-1000 emp.)

1/20/2026

"An experiment for a non-standard use case"

4/5

What do you like best about TrialKit?

I liked TrialKit's participant-facing app. I liked the onboarding with TrialKit and our 1:1 time with a trainer as well as independent lessons. Review collected by and hosted on G2.com.

What do you dislike about TrialKit?

The sales to study development process was unclear to me as a customer. It took a while to feel like we were making headway and there were delays in our study build. Once the right people were involved, it felt collaborative. Ultimately we decided that our use-case was a little too off-label and that this could be a large barrier to site adoption of the service. Review collected by and hosted on G2.com.

What problems is TrialKit solving and how is that benefiting you?

I looked into TrialKit for a non-standard use case to see if it could meet our non-clinical research needs (e.g., recruiting and enrolling participants, completion of online forms, audit trails). I looked into many, many platforms and found TrialKit to be the most willing to work with my unique use case by coming up with creative solutions to our challenges. Review collected by and hosted on G2.com.