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Verified User in Computer Software

Mid-Market (51-1000 emp.)

6/26/2023

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"Clean UX but terrible product"

0/5

What do you like best about Perk (formerly TravelPerk)?

The visual design of the product is nice, but unfortunately the actual product is really unusable and regularly causes issues booking. Concierge / Support is super friendly, but has not been able to assist me with most of the issues I've gone to them with. Review collected by and hosted on G2.com.

What do you dislike about Perk (formerly TravelPerk)?

Travelperk is a very challenging, frustrating product for travelers. If your organization is considering it, make sure to do a robust POC to observe any issues you may have with booking. I understand that it makes life easier for finance teams, but it regularly adds complexity & work to me as the traveler in managing bookings via their non-functioning platform.

Here are a few recent examples of issues I've had using Travelperk, all from the last 3 months:

1. Unable to add bags: regularly have strange itineraries with checked bags, e.g. checked bag on one leg of trip but not others. Recently needed a checked bag. Wasn’t able to add one when booking. Worked with Concierge to have them add one manually. They said they added one. Showed up to the airport, they had not added one. Was flying easyjet, so no customer service at the airport, took an hour of waiting & searching in the airport to find a human who could assist me in adding a bag.

2. Boarding passes: because they use a “reserrvations@travelperk.com” email address to manage bookings, I was never sent a boarding pass for my 2nd flight by email or SMS. I could not access one on the airport website. Again used concierge to help me get the boarding pass I needed, but they weren’t able to access it either. I ended up again having to find staff at the airport to get my boarding pass.

3. Wrong hotel date bug: booked the wrong hotel dates because when I add a hotel to an existing travel itinerary, the dates selected are the wrong month. If you try and add a hotel to an existing travel itinerary, it'll force you to book a hotel a month in advance. Needed to manually go through Concierge to get a booking.

4. Approval glitch: regularly get stuck in loops where I select a flight for approval, and have my manager immediately go into approve it, but the itinerary is no longer available within 2-3 min of me asking for approval. Review collected by and hosted on G2.com.

What problems is Perk (formerly TravelPerk) solving and how is that benefiting you?

Does not solve any problems for me, only stands as a painful middle layer between me and the travel provider (airline, hotel, rail service, etc) Review collected by and hosted on G2.com.

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Validated ReviewerSource: Organic

See what 2014 reviewers think of Perk (formerly TravelPerk)

4.6 out of 5 · Verified reviews from real users

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