G2

Ben E.

Business Development Manager

Retail

Small-Business (50 or fewer emp.)

10/28/2019

"Trainual is the Software that Business Managers Don't Know They Need (Yet)!"

5/5

What do you like best about Trainual?

I have been on the lookout for software like Trainual for several years, a repository where I can document our SMB processes and procedures in a way that doesn't involve me printing/re-printing employee manuals.

What I like best about Trainual is its feature-rich simplicity, it provides me with the structure to develop documentation at scale, whilst also enabling me to integrate rich content, keeping our employees engaged throughout the learning process.

Side note: I also love that they now have an iOS app. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

There are a few UX aspects of Trainual that I dislike (from the content creation perspective), but I view these as being symptomatic of an early-stage SaaS finding its feet.

Some of these include:

1. Uploading an image or GIF can often take an unusually long time

2. When moving at pace (creating/editing content) I can occasionally move onto to the next section before Trainual has a chance to save (this has resulted in me losing some content on one occasion - a warning dialogue indicating the step hasn't yet saved would easily address this)

3. The Subjects root menu has the ability to expand and drill down to Topics and Steps, but the Topics menu doesn't allow for expanding and drilling down into Steps. This can be frustrating when navigating through the platform at pace.

4. Adding a caption to an image can prove buggy, moreso editing a caption is almost impossible without re-uploading the image

5. It would be great to be able to see Users assigned to Subjects at the Subject root menu level (there's plenty of white space to facilitate this, but I could see how this could become clunky for larger organisations).

6. As an SMB with ~15 employees, the Trainual plan pricing model is not the best fit. It would be great to see Trainual offer a more scalable pricing model for <25 employees that enables SMB's to grow. This would also lower the barrier of entry for SMB's with 25 employees or more who require 3-6 months to create content and slowly onboard staff as they ramp up. Review collected by and hosted on G2.com.

Recommendations to others considering Trainual:

Every business has different needs. Some businesses have a high level of staff turnover with low skill requirements, and other businesses have a low staff turnover but with a high level of skill requirements. Trainual will deliver a great ROI in both of these instances, the time it takes for this ROI to be realised is dependent on how quickly you can produce/copy your documentation, procedures and processes. Sometimes, the short-term expense (for a perceivably low short-term ROI) can be difficult to swallow in knowing that it may take months (or longer) to start to see results as you'll see the most value out of this system once all of your work processes and procedures are documented. You're better off starting with Trainual sooner rather than later, the quicker you can create documentation, the quicker you will see results and ROI. If you consider it in terms of the cost of onboarding alone, it's worth it, let alone every other benefit. Just do it. Review collected by and hosted on G2.com.

What problems is Trainual solving and how is that benefiting you?

The answer to this question is multi-faceted to say the least.

Firstly, Trainual has allowed me to convert existing documentation into an online platform that can be updated at any time, broadcast at scale to my team who work remotely across multiple states.

Not only has it allowed me to deliver this documentation at scale, but it provides me with a logical means in which to structure the delivery of this documentation (Subject > Topic > Step).

Secondly, having Trainual available has allowed me to reduce the time I spend performing erroneous tasks my staff could be completing instead. This has allowed me to focus on aspects of the business that truly matter, rather than continuing to complete the erroneous tasks.

Historically, I have avoided training for these tasks because the training time takes 10-100x the time it takes me to actually complete the task, but with Trainual, the time taken to train has been drastically reduced, making it easier to train than to continue performing the tasks. This would have been far less practical to achieve prior to adopting Trainual.

Thirdly, my staff feel far more confident and relaxed in knowing that they always have an accessible stack of documentation that validates their processes and decision making.

Finally, the time taken to onboard and train new employees has been reduced MASSIVELY since introducing Trainual. We are able to properly devote more time training new employees on practical aspects of their role, whilst providing them with documentation that supplements this training and simultaneously defining company culture. Review collected by and hosted on G2.com.