# Trainual Reviews **Vendor:** Trainual **Category:** [Training Management Software](https://www.g2.com/categories/training-management-systems) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,033 ## About Trainual Trainual is the training, learning, and knowledge management platform that connects your entire company to how work actually gets done. Every role. Every process. Every policy. All in one place — searchable, assignable, and built to keep every team member aligned and accountable from day one to one thousand. As companies grow more complex, consistency becomes harder to maintain. The way things get done varies by manager, standards slip across locations, and getting new teammates up to speed takes longer than it should. Trainual fixes that by giving your company one central system — where everything your team needs to know is documented, organized by role, and delivered to the right person at the right time. Trainual is the go-to platform for teams across various industries including business services, real estate, construction, healthcare, technology, marketing, legal and cleaning. Build role-based training paths that get every new teammate up to speed the same way, every time. Standardize how work gets done across departments, locations, and roles — then track it to make sure it's actually happening. And when something changes, update it once and it's live everywhere. The built-in AI assistant knows everything your company knows — so instead of pinging a manager or digging through a shared drive, your team gets instant, accurate answers the moment they need them. Think of it as your smartest teammate, always on, always right. Assign responsibilities. Track progress. Automate accountability. No micromanaging required. The result? Faster ramp times. Consistent execution. Higher-performing people. ## Trainual Pros & Cons **What users like:** - Users find Trainual incredibly **easy to use** , ensuring smooth onboarding and efficient team training across departments. (166 reviews) - Users appreciate the **user-friendly features** of Trainual, enabling effective training and easy access to vital information. (84 reviews) - Users love Trainual for its **clarity in training** , enabling easy onboarding and standardized processes across departments. (81 reviews) - Users appreciate the **intuitive features** of Trainual, facilitating easy integration of multimedia and updates for effective training. (67 reviews) - Users admire the **intuitive interface** of Trainual, making onboarding and training seamless and efficient for their teams. (63 reviews) - Users find the **organizational structure helpful** for managing content and ensuring team alignment effortlessly. (57 reviews) - Course Creation (54 reviews) - Easy Setup (53 reviews) - Onboarding (52 reviews) - Organization (50 reviews) **What users dislike:** - Users find the **limited features** of Trainual restrict customization and can hinder efficient content editing. (41 reviews) - Users find the **missing features** in Trainual limiting, creating challenges for customization and navigation. (41 reviews) - Users find the **limited customization** options frustrating, impacting efficiency and requiring additional tools for content creation. (35 reviews) - Users find **organizational difficulties** in Trainual due to inflexible subject management and complex content assignment processes. (25 reviews) - Users find the **poor navigation** of Trainual frustrating, as it hampers their ability to access organized information easily. (24 reviews) - Confusion (22 reviews) - Users struggle with the **learning curve** of Trainual, finding it initially complicated and time-consuming to master. (21 reviews) - Limited Capabilities (21 reviews) - Not User-Friendly (21 reviews) - Formatting Issues (18 reviews) ## Trainual Reviews ### 1. Implementation process is terrific! **Rating:** 5.0/5.0 stars **Reviewed by:** Kim B. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Trainual?** The best part for me about Trainual is the thought and planning they have obviously put into their implementation process. The implementation specialist we worked with listened closely to our 'story' and provided us with the direction and support that met our needs without overwhelming us. The format of the training was logical and easy to follow. I especially appreciated the immediate follow up emails detailing what we reviewed and describing the next steps. The resources she recommended were appropriate and helpful. **What do you dislike about Trainual?** We struggled a bit with the Group concept. It is much more flexible than we realized! **What problems is Trainual solving and how is that benefiting you?** Most importantly, Trainual is giving all employees immediate online access to our handbook instead of looking for a paper copy that may not be current. Trainual is providing a consistent new hire onboarding/orientation process; an online document for our handbook that includes quizzes to check for understanding; and a place for our standard operating procedures to ensure consistency across our locations. **Official Response from Ben Lofrumento:** > This makes us so happy to hear, Kim 🙌 Love that our implementation process gave you exactly the support you needed without overwhelming you — and that the follow-up emails and resources hit the mark. Huge win that you now have a consistent onboarding flow, an always-up-to-date online handbook, and a place for SOPs to keep things consistent across every location. And yes — once you get the hang of Groups, the flexibility is a game changer! 💜 ### 2. Trainual - an easy to use system to create and partake in staff trainings and on-boarding. **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick R. | Manager of Learning and Development, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Trainual?** Honestly? I like how easy Trainual is to use when creating content for employees to review for training and on-boarding. The set up is easy to follow and Trainual provides multiple ways and resources to help you get started with creating a strong library of trainings for your organization. Their customer service is top notch and the on-boarding specialist who helped us set everything up was responsive when we had questions. I really like how I can hyperlink to previous trainings, such as our core values, throughout the other trainings that I have created. This really helps with building our brand and integrating our mission and vision throughout our trainings and on-boarding sessions. It is also really easy to integrate pictures, funny GIFs (to lighten the training mood), and videos to boost the ways in which our trainings can reach their intended audience. **What do you dislike about Trainual?** My only dislikes of Trainual are around formatting. There is no copy and paste feature and and the system defaults often to preset conditions such as font and size. I spend more time than I would like playing around with these features. **What problems is Trainual solving and how is that benefiting you?** Trainual is allowing us at Nexterra to create interactive, relevant trainings that can be accessed by employees across the country. It is easy to build trainings that are accessible to a wide range of stakeholders within our organization. **Official Response from Ben Lofrumento:** > Hey, Patrick! Thanks for sharing your thoughts on Trainual! It’s awesome to hear how user-friendly you find it for creating training content. Hyperlinking to core values is an amazing way to keep the brand messaging consistent — props to you for really digging in! We totally get your frustration with the formatting issues. It’s definitely something to keep in mind, and we'll pass your feedback on to the team! It's great to see how Trainual benefits your team by making training accessible and engaging. Thank you for taking the time to give us feedback, and keep up the good work with your training! 😊 ### 3. Essential for Knowledge Management, Slight Setup Challenges **Rating:** 4.5/5.0 stars **Reviewed by:** Amy L. **Reviewed Date:** October 22, 2025 **What do you like best about Trainual?** I like using Trainual for my consulting company since 2020 because it serves as a comprehensive platform for training across various topics, recording procedures, and maintaining SOPs while acting as a knowledge repository. I appreciate the ability to capture everything in one place, which streamlines organization, data consolidation, and video recording tasks essential for internal training and onboarding in my new role at the startup. The price point was particularly appealing when starting up. Moreover, the functionality to record directly within the tool, bypassing the need for third-party software like Loom or Vimeo, adds significant convenience. Using Trainual as a centralized hub offers an efficient way to address employee queries regarding our business processes and tools without delay. The integration of the search function also enhances our ability to easily locate necessary information. These features cumulatively make Trainual an effective and valuable tool in our operations, supporting both our training and process documentation needs effectively. **What do you dislike about Trainual?** I found the initial setup process (back in 2020) to be challenging due to the lack of templates , which made mapping training processes difficult. Even now, organizing training by user or team can be confusing without a clear structure, sometimes making it seem like a laundry list. Additionally, I experience difficulties with moving elements freely within the tool, such as shifting content from a subject level to a step or page level. This restricts flexibility in organizing content and can lead to complications when adjustments need to be made. **What problems is Trainual solving and how is that benefiting you?** Trainual serves as a one-stop shop for knowledge sharing, allowing easy access to company processes and tools. It identifies content gaps, streams videos directly, and simplifies search for efficient onboarding and training management. **Official Response from Rachel Astori:** > Thanks so much for sharing your experience and for being a long-time Trainual user! We’re thrilled to hear it’s been a valuable hub for your training and knowledge management needs. We appreciate your feedback on setup and content organization — we’ve made improvements since 2020 and continue working to make structuring and rearranging content even easier. If you haven't already, definitely check out our flexible creation feature that we released this summer. Our support team is happy to help guide you as well. Your input helps us keep evolving! ### 4. Effortless Training, Expanded Reach **Rating:** 5.0/5.0 stars **Reviewed by:** Anjanette B. **Reviewed Date:** October 20, 2025 **What do you like best about Trainual?** I love how easy Trainual was to set up. There was someone assigned to us who helped guide us through the initial stages, making the transition smooth and efficient. This support was invaluable as it allowed us to start using the software without any hitches. I also appreciate how Trainual has significantly streamlined our training processes, eliminating the need to coordinate physical meetings. This feature alone has saved us a tremendous amount of time and effort, enabling people to train at their convenience. Furthermore, having the ability to adjust and update training materials as needed during the learning process is incredibly beneficial. This flexibility ensures that our materials are always up-to-date and relevant. Trainual's ability to facilitate training has helped us get people ready before any face-to-face interactions, greatly reducing administrative workload. Overall, the software allows us to reach and train more people with less effort, effectively meeting our needs. Despite a few minor video formatting issues, I find Trainual to be a very valuable program, which I am very likely to recommend to others, as indicated by my high recommendation likelihood score of 10. **What do you dislike about Trainual?** Some of the video formatting is a little confusing. **What problems is Trainual solving and how is that benefiting you?** I use Trainual to save time by allowing remote training, reducing the need to coordinate schedules for in-person sessions, and enabling trainees to learn on their own time. It also saves administrative time and effort. **Official Response from Rachel Astori:** > It’s awesome to hear Trainual’s making your life easier — and helping your team get up to speed faster 🙌 Big thanks for the kind words (our onboarding team is smiling!). And we hear you on the video formatting, we are always working to make things smoother. We'll make sure our product team hears your feedback. Thanks for being a part of the community! ### 5. Scalable, Consistent Onboarding & Operations **Rating:** 4.5/5.0 stars **Reviewed by:** Kristi R. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Trainual?** What I like best about Trainual is how intuitive and effortless it is to add and update content. The platform removes friction from documentation, whether you're creating from scratch or refining existing processes. It’s built for speed and scalability, which makes maintaining a living, breathing knowledge base not just doable, but easy. That usability drives consistency, accountability, and team alignment. **What do you dislike about Trainual?** Sharing direct links can be frustrating. The experience needs refinement to make accessing and distributing information as seamless as the backend content creation process. **What problems is Trainual solving and how is that benefiting you?** Trainual is solving the chaos of inconsistent onboarding and undocumented internal processes. It gives us a centralized, scalable system to train new hires, standardize how things get done, and reduce repetitive knowledge-sharing. By turning internal know-how into accessible playbooks, it cuts down meeting time, boosts team alignment, and frees up leaders to focus on strategic work instead of answering the same questions over and over. **Official Response from Ben Lofrumento:** > Love this, Kristi 🙌 So glad Trainual’s making it simple to create and update content fast — that’s exactly what we’re going for! And we hear you on the direct link sharing — making it as seamless as the backend is definitely something we’re working toward. Pumped to know it’s helping you keep onboarding consistent, processes documented, and your team aligned. 💜 ### 6. Streamlined Onboarding with Powerful Search **Rating:** 5.0/5.0 stars **Reviewed by:** Travis B. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Trainual?** I have been using Trainual for several years, primarily for onboarding and training, and it has significantly streamlined our ability to onboard new employees and provide structured training paths. I appreciate Trainual's ability to keep all our training materials in one place, ensuring consistency across the board, especially with onboarding. The QR codes are handy for linking directly to specific subjects, and I love that it comes with a very powerful search engine, which makes it easy to find the information I need quickly. The integration with other software, like Loom, further enhances its usage in our workflows. Overall, Trainual has been an invaluable tool for organizing our training processes, and I rate it a ten for recommendation. **What do you dislike about Trainual?** I found it difficult to understand the structure of the content when setting up Trainual initially. Additionally, I wish Trainual had the ability to integrate with Google Drive and utilize AI tools to filter and find necessary content for creating subjects. **What problems is Trainual solving and how is that benefiting you?** Trainual streamlines onboarding and training, ensuring consistency and centralizing information, which boosts efficiency. Its QR codes and powerful search enhance usability. **Official Response from Rachel Astori:** > Thanks for the glowing review — we're thrilled Trainual’s helping you streamline onboarding and training while keeping everything consistent and easy to find 🙌 We hear you on the initial setup challenges and your wish list for integrations and AI-powered content building. Really helpful feedback — and exactly the kind of insight that fuels our roadmap. Stay tuned for some exciting integration updates coming your way soon! ### 7. Intuitive Onboarding Made Easy with Trainual **Rating:** 4.0/5.0 stars **Reviewed by:** Nicole P. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Trainual?** I find Trainual to be extremely beneficial for onboarding new representatives in a time-efficient manner. The setup process is impressively simple and intuitive, allowing me to implement everything I need without consuming too much of my schedule. I particularly appreciate that the system enables new reps to learn and complete tasks at their own pace, minimizing the time I need to spend on individual training sessions. The user interface stands out for its simplicity and ease of use, making it straightforward to input subjects and content. This ease of setup and content management is a major feature that enhances my workflow. Furthermore, I value Trainual's affordability, as it performs its intended functions without necessitating intensive implementation efforts. **What do you dislike about Trainual?** I find the recent changes in the structure of how content is organized to be somewhat confusing. It would be beneficial to have more resources on how these changes are structured. **What problems is Trainual solving and how is that benefiting you?** I use Trainual to onboard new reps efficiently at their own pace, saving substantial time from my schedule with a simple, intuitive setup. **Official Response from Rachel Astori:** > Thanks for the thoughtful review — we love hearing that Trainual is helping streamline your onboarding and free up your time 🙌 We understand the recent content structure changes may be a bit confusing, and if you ever need a hand navigating them, our support team’s always here to help! ### 8. Easy to Use with Lots Features for the Money **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa G. | Customer Experience Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Trainual?** Trainual shines with its sleek user interface, intuitive format, and easy-to-navigate features, making it a breeze to use for creating and managing training content. The standout feature for me is the built-in GenAI, which streamlines content generation and saves valuable time. I also love the flexibility to add pictures and customize formatting, allowing for visually engaging and tailored materials. These aspects combine to make Trainual a powerful, user-friendly tool for organizing and delivering training with ease. **What do you dislike about Trainual?** While Trainual offers solid functionality, its formatting options fall short of being truly user-friendly. For instance, the inability to copy formatting, such as applying bold text with a specific HEX color, is frustrating—I have to manually input it each time, which slows down the process. Additionally, the content filtering options feel limited and could use more variety to better meet user needs. Most disappointingly, the reporting feature misses the mark. The tabular format lacks visual appeal, and graphical reports would significantly improve usability and insight delivery. These areas need refinement to match Trainual’s otherwise strong offerings. **What problems is Trainual solving and how is that benefiting you?** Centralized all our training needs with tracking of the team members that took the training and communication to them when the process and training is added, changed, or made obsolute **Official Response from Mallory Glessner:** > Melissa, this is such awesome feedback 🙌 Love hearing that the UI, AI, and customization options are making it easy (and even fun) to build out your training content. We hear you on the formatting, filtering, and reporting — those are all areas we’re looking to level up so the whole experience matches the parts you already love. Pumped that Trainual’s helping you centralize training, track progress, and keep everyone in the loop when things change. 💜 ### 9. All-in-One Organization and Effortless Search **Rating:** 4.0/5.0 stars **Reviewed by:** Jaclyn W. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2026 **What do you like best about Trainual?** I like that everything is in one place and easily searchable. **What do you dislike about Trainual?** I do not like that you cannot change the order or hierarchy of a subject. Once you create in a space, you cannot move it easily without copying it over to a new spot. **What problems is Trainual solving and how is that benefiting you?** Everything is in one place for us, where prior it was in google sheets, owned by different people, not organized and not always easily searchable. **Official Response from Rachel Astori:** > Having everything searchable in one place is exactly what we aim for — glad that’s been a win for your team. Thanks for calling out the challenge around reordering subjects too; that kind of real-world feedback is incredibly helpful as we think about how teams organize content. Stay tuned for some exciting updates coming this year! Appreciate you taking the time to share! ### 10. Trainual Review **Rating:** 5.0/5.0 stars **Reviewed by:** Makayla K. | Operations Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Trainual?** There are several aspects of Trainual that are helpful: Search feature, Quizzes within SOP's, ease of use, Trainual University, Customer Support, Organization. I could go on. My favorite part is taking something that is typically a less than thrilling situation (learning an SOP for the first time or relearning an SOP) and makes it interactive and fun. We are a printing company and we decided to onboard Trainual to help keep all of our SOP's in a location that was easily accessible to the team and for us to update as needed. What would have taken time to dig through files and find an SOP, update it, resend it out to the team now takes just a few clicks and it even notifies the team of changes at the click of a button. Overall, if your team is in need of a training and process overhaul, I highly recommend Trainual. **What do you dislike about Trainual?** There really isn't much that I dislike about Trainual. There are a few reporting features that I would love to be added but overall it is a great platform with a very helpful onboarding and Support team. Trainual University is also an amazing resource. **What problems is Trainual solving and how is that benefiting you?** Trainual is assisting us in keeping all of our SOP's in a single location that is easy to access. Before we actually didn't have any policies or procedures written. I was tasked with writing them and about 8 months later I secured the onboarding of Trainual. It is also allowing us to address compliance issues head on. If someone needs a refresh, they can self assign or an administrator can assign for them. Our team has adapted to it very well and is even competing to see who gets the highest scores on quizzes and has the highest completion rate. We have 23 employees and we are currently at a 98% completion rate across the board (one of our teammates is on vacation or we would be at 100%). Our team was a little hesitant as it came to onboarding Trainual at first but once they got started and realized it wasn't just reading a bunch of words on paper, it really became a hit. **Official Response from Rachel Astori:** > Wow Makayla! Thank you for such an incredible review! We’re so inspired by how you’ve turned SOPs from something people dread into something interactive and even fun for your team (98% completion is amazing!). It means so much to know Trainual is helping you stay organized, save time, and build a culture of learning. We’ll also share your feedback on reporting features with our product team as we continue to make the platform even better. Thanks again for taking the time to share your experience. ### 11. Super Easy to Use & Incredible Support Along the way! **Rating:** 5.0/5.0 stars **Reviewed by:** Anna Lisa L. | Marketing Director & Head of Divisions, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Trainual?** When you think of "making trainiing units" or "courses", the first thought is...ew. Also, that's a lot of work. But Trainual makes it incredibly easy, breaks down the steps, makes adding tests & questions a breeze, & the AI tools are efficiant and super helpful. We've used it for new franchisees within our brand & they love getting the certificates at the end of their units, & it's been a great way to break down all the tools, steps, processes, & policies. I also love that it's easy to drop in gifs, videos, & connect things to each other. 10/10 would reccomend! **What do you dislike about Trainual?** I only wish I could add even more visual aspects! I"m a super visual person working with a super visual company and wish I had a bit more control on mkaing things pretty. But that's my ONLY problem! **What problems is Trainual solving and how is that benefiting you?** Our franchisees weren't reading through manuals, searching thorugh Drive folders, or really diving into our (extensive) resources. Trainual allowed us to break those things down, make them accessible in a fun way, & it's really helped onboard new franchisees without overwhelming them! **Official Response from Rachel Astori:** > This review made us smile from start to finish, thank you for sharing! We’re so happy Trainual’s helping you simplify training and make onboarding feel less overwhelming for your franchisees. We’ll also pass along your feedback about adding even more visual options as we keep enhancing the platform. ### 12. Game Changing Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle W. | Training Implementation Specialist, Legal Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Trainual?** Trainual has been an amazing tool to supplement my onboarding process, and a place to store SOPs for employees to reference whenever they need. With the assistance of Loom videos, I've been able to give a lot of How-Tos so people can have the step-by-steps and video examples so I'm hitting different learning styles. Love it! **What do you dislike about Trainual?** Getting the organization of subjects down and assigning them to all the appropriate groups can get tricky. The more content I create, the more I'm worried I'm forgetting something, either I publish and not assign, or I forget a step to make sure the content goes out to the right staff. It would be great when publishing or "finishing" and drafts that it reminds me to make sure it's assigned. **What problems is Trainual solving and how is that benefiting you?** Cutting down on meetings for sure! Also, reducing the need to repeat trainings over and over again because the learner didn't retain the information needed. Always something to refer back to now! **Official Response from Ben Lofrumento:** > Hey, Michelle! Woo-hoo! We're jazzed to hear Trainual has helped you cut down on long meetings and provides a great resource for staff to refer back to! We totally get the struggle with content organization and love your idea of assigning one topic to multiple subjects to avoid duplication. We will keep this in mind for the future. Thanks again for sharing your thoughts! ### 13. Turned Chaos into Clarity **Rating:** 5.0/5.0 stars **Reviewed by:** Kaitlyn B. | Executive Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Trainual?** The most helpful part of Trainual is how it centralizes all of our training and SOPs into one easy-to-access platform. It’s streamlined onboarding, reduced repetitive questions, and ensured consistency across teams. It saves time, holds team members accountable, and makes updates simple as our processes evolve. Plus, the ability to assign roles and track progress gives us full visibility into who knows what—something we were really missing before. **What do you dislike about Trainual?** One downside of Trainual is that the learning experience can feel static compared to more interactive platforms—especially for hands-on or highly visual training. It also takes a fair amount of upfront time to build out content, which can be a challenge for small teams. While the search function is helpful, it can sometimes be tricky to find exactly what you're looking for unless content is very well organized. Lastly, ongoing engagement can drop if team members aren’t actively encouraged to use it beyond onboarding. **What problems is Trainual solving and how is that benefiting you?** Trainual is solving the problem of inconsistent training and scattered documentation. Before, onboarding was time-consuming and relied heavily on one-on-one shadowing. Now, new hires can get up to speed independently and consistently, saving hours of manager time. It’s also helped us capture critical processes so knowledge doesn’t get lost when team members leave. Overall, it’s improved efficiency, accountability, and made scaling our team much smoother. **Official Response from Ben Lofrumento:** > This review is everything 🙌 We love hearing how Trainual has helped bring clarity to your onboarding and training — especially by saving time and keeping your team aligned. That’s exactly what we aim for. Totally hear you on the areas we can keep improving, too. We’re always working on making the learning experience more dynamic, easier to build, and more engaging long-term. Feedback like yours helps us get there. 💜 ### 14. Easy and fun **Rating:** 5.0/5.0 stars **Reviewed by:** Ernesto Q. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Trainual?** It is straightforward to incorporate images, videos, and text into the same template and create step-by-step procedures. The owners of each process can do this. It is very intuitive. I like that we can also incorporate GIF images to make long handbooks less boring and lifeless. We can regularly update our processes and procedures, improving them without the need for complicated paperwork to involve everyone in the changes. The formatting features for text are great, and it is a very complete training tool for any company with multiple procedures. **What do you dislike about Trainual?** Flowcharts are not that easy to create, and we had to create images in Canva to upload them to Trainual **What problems is Trainual solving and how is that benefiting you?** Our onboarding processes are typically lengthy due to the software tools we use, our standard procedures, and the way our team interacts. Trainual helps streamline this process by allowing new hires to complete most of their onboarding and training independently. This enables us to hold more focused and efficient clarification meetings rather than requiring a coordinator or manager to be fully dedicated to training each new hire. **Official Response from Ben Lofrumento:** > Hey, Ernesto! Thank you for your thoughts! It sounds like you guys are crushing with Trainual by cutting down onboarding time and spicing up your account with GIFs and videos. Not only are you making training fun, but you are saving time. Awesome work! Psst... we just added a hosted video, too! You can now upload videos straight to Trainual (no need for third parties)! In terms of flowcharts, we definitely want to see you get involved! Flowcharts make certain procedures more simplistic, we linked a resource to help you get started. 😉 We are pumped you are loving Trainual! If you have any questions, please reach out :) Thanks again for your feedback! ### 15. Extremely user friendly, for creator and recipient **Rating:** 4.5/5.0 stars **Reviewed by:** Rachel B. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Trainual?** I love how effortlessly intuitive Trainual is, right from the get-go. No instructions were needed to get cracking on creating internally facing documentation--I was just able to begin my process the day that I opened up Trainual. Saving my content was automatic, so I never needed to worry about losing my progress. The ease of updating documentation ensured my content was kept evergreen, and employees loved how easy it as to find what they were looking for. I also love how easy it was to get a hold of support staff when I couldn't' figure out how to add e-signatures to files. **What do you dislike about Trainual?** It's tough to describe any issues with Trainual, since I honestly wish I had this tool in most of my previous job roles. I suppose one downside could be that I wasn't able to include forms in my documents; instead I had to use third-party tools/software which then had to be embedded. Having multiple clicks, which then opened up new windows into a new tool wasn't ideal. **What problems is Trainual solving and how is that benefiting you?** Trainual was solving the problem of 1) having a one-stop location that housed training processes for newly hired employees, freeing up the time and effort of more tenured employees; and 2) retaining steps and processes for posterity and record. **Official Response from Rachel Astori:** > Thank you for taking the time to share such thoughtful feedback! We’re so glad to hear Trainual has made it easy to create, update, and share your content and that your employees are finding what they need quickly. We also appreciate you sharing the note about forms and multiple clicks; we’ll be sure to pass this along to our product team. It means a lot to know Trainual is helping your team save time and preserve your processes for the long run! ### 16. A Must-Have for SMB Training & Onboarding – Easy to Use and Continuously Improving **Rating:** 5.0/5.0 stars **Reviewed by:** Joe M. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Trainual?** Trainual has one of the most user-friendly interfaces I've seen—both from the admin side when creating content and from the learner side when completing training. It’s intuitive and makes organizing training material straightforward. Uploading videos, files, and quizzes is seamless, and the platform’s flexibility makes it ideal for building a robust onboarding or SOP hub. The team at Trainual is also incredibly engaging and responsive. Their webinars are packed with actionable information, and it’s clear they genuinely listen to user feedback and continuously improve the platform. This is the second company where I’ve used Trainual, and it continues to be a standout solution—especially for small to medium-sized businesses **What do you dislike about Trainual?** If you’ve been using Trainual for a long time and need to restructure or reformat your content, it can be a bit time-consuming. That said, this is more of a planning issue than a platform flaw. It’s important to map out your structure from the beginning and take full advantage of their training resources—they’re well worth the time. **What problems is Trainual solving and how is that benefiting you?** Trainual gives us one central place to organize all of our SOPs, which helps ensure consistency across the team. It streamlines the training process for new hires by providing structured, self-paced learning modules. It’s also become a go-to resource for existing team members to look up answers and refresh knowledge, which reduces repeat questions and saves time across the firm. **Official Response from Rachel Astori:** > Wow, thank you for such a thoughtful review! We’re so glad Trainual has been a helpful tool for you in multiple companies and that you’re finding value in both the platform and our team’s resources. Your note about planning and structuring content up front is such great advice for others, and we appreciate you sharing it. It means a lot to know Trainual is helping your team stay consistent and save time, thank you for continuing to trust us! ### 17. One-stop-shop for our companies info! **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse A. | Employment Practices Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Trainual?** Seriously, it's all in Trainual, from the founding story to company policies and procedures. We've been using Trainual since February 2025, and the only challenge we faced was deciding what to include. The more we thought about it, the more it made sense: put it all in! Trainual’s groups and filters make finding information quick, and having topics, workflows, and knowledge checks all in one searchable place makes daily use a breeze. They’re constantly improving the product, so it feels like getting a free upgrade every so often. Their customer support has never missed the mark. If I ever have a question that isn’t already covered in their support center (which is rare), their team responds right away. With their training courses, implementing Trainual has been easy—it truly elevates our information. **What do you dislike about Trainual?** There really isn't much to complain about. If I was being picky, I would like the ability to customize the images that are used in links, but that runs of the metadata so im not sure if there's much that can be done by Trainual. **What problems is Trainual solving and how is that benefiting you?** Trainual helps centralize our most up-to-date information at everyone's finger tips. We were drowning in shared google drives with countless folder and files. With trainual's search function, I can find the specific information I was looking for. **Official Response from Rachel Astori:** > This is the kind of review that makes our whole team smile! 🙌 Love that Trainual’s become your one-stop-shop and helping clear out the Google Drive clutter. We appreciate the feedback on link images! We'll make sure our product team gets eyes on this to see what we can do. ### 18. Opening a Pandora's box full of creativity and possibility **Rating:** 5.0/5.0 stars **Reviewed by:** Anna W. | Operations Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Trainual?** There are so many creative ways to use the software, love the user experience/feel, but I think my favorite thing so far has been the amazing customer service support surrounding onboarding. It's really getting your mind into a new place to learn to use Trainual well, and I love that you help us get there. **What do you dislike about Trainual?** Not sure if it's a downside, but I think it's going to take some time to fully integrate, and for me personally it's been tricky figuring out where to start. Also, if you're using a mobile device the website has poor readability/functionality, forcing everyone to download the app. **What problems is Trainual solving and how is that benefiting you?** We are in the very beginning of implementation, so I haven't seen a ton of solved problems yet, but one thing I think it will help with is the speed, ease and consistency of our onboarding process, and help us get ready to scale the business. **Official Response from Rachel Astori:** > We love how you described this, thank you! It’s great to hear the onboarding support has been helpful as you get started. We know there’s a learning curve at first, but we’re here every step of the way, and we appreciate your feedback on mobile functionality as we keep improving. ### 19. Well-Organized Trainings and Digestible Content Make Learning Easy **Rating:** 3.5/5.0 stars **Reviewed by:** Dawn D. | Senior Yield Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Trainual?** I appreciate the way the trainings and quizzes are structured, along with the concise, step-by-step content that makes everything easy to absorb. I also enjoy that the authors can include fun elements like memes to add some entertainment. **What do you dislike about Trainual?** I wish I could receive alerts only for content that is relevant or required for me to complete, instead of being notified about every new piece of content added to my company's Trainual. **What problems is Trainual solving and how is that benefiting you?** It's easy to divide and structure trainings for each department in a way that suits the specific needs of each team or organization. The quizzes are also useful for making sure everyone is absorbing the material. **Official Response from Rachel Astori:** > Love hearing that content and quizzes are working for you (and that memes are making the cut 😏). As for the notifications: we hear you and it's on our radar for improvement. Our support team can help tweak things in the meantime. Appreciate you sharing — and helping us get better. ### 20. Outstanding Search Tool Makes All the Difference **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriela S. | Marketing director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Trainual?** I really like how easy it is to find what I need in Trainual. The search tool is super intuitive—it pulls up the right content even when I don’t use the exact words. It saves me a lot of time and makes navigating our processes effortless. **What do you dislike about Trainual?** I’d love to see more customization options for layouts or how content is displayed. Still, it’s a really effective platform for onboarding and training. **What problems is Trainual solving and how is that benefiting you?** Trainual helps us keep all our processes, SOPs, and training materials in one place. It saves time onboarding new team members and makes sure everyone follows the same steps. It’s especially helpful for remote teams because anyone can find what they need, anytime, without waiting for someone to explain it. **Official Response from Rachel Astori:** > Love hearing this — thank you! So glad the search tool’s saving you time and keeping things easy to find. Great note on layout customization too — we’ll make sure our product team hears this feedback and keeps it in mind as we continue to improve! ### 21. Perfect for Learning New Processes **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew A. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Trainual?** I find that Trainual makes learning the new systems very comprehensible. All the training tools are helpful, and all my coworkers love it too. **What do you dislike about Trainual?** nothing, everything is just right **What problems is Trainual solving and how is that benefiting you?** I use Trainual to learn new processes at my job. It solves issues with new processes and makes learning systems very comprehensible. **Official Response from Mallory Glessner:** > Short and sweet! Thanks so much for sharing, Andrew. 💜 ### 22. Effortless Content Creation **Rating:** 4.0/5.0 stars **Reviewed by:** Scott M. | Store Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2025 **What do you like best about Trainual?** Ease of content creation. It's easy to pull existing documents, images and videos together from multiple platforms to create one source for staff. New user setup is quick and easy **What do you dislike about Trainual?** The layout and format have changed but this is a small gripe! **What problems is Trainual solving and how is that benefiting you?** We have staff across multiple locations with different customer flows and needs. Tainual allows me to ensure consistency across all the tasks that are common and also hit specific updates to only those locations that need it. We have created a more unified brand so that our customers know what they will get when they open our door, regardless of the location of that door. **Official Response from Rachel Astori:** > Thanks so much for the great review! We’re thrilled to hear that Trainual makes it easy for you to create and organize content across locations, and that it’s helping maintain consistency for your team and customers. We appreciate the feedback about layout changes, too, and we’re always working to make the experience smoother. We'll be sure to get this feedback in front of our product team. ### 23. Effortless Integration and User-Friendly Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ian T. | Vice President of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Trainual?** Ease of use and integration from other sites like loom **What do you dislike about Trainual?** Not much! Great platform overall. Would like to see due dates and notifications when things are left incomplete by employees **What problems is Trainual solving and how is that benefiting you?** Archiving essential information about the products our company uses has become much easier. Since our industry requires licensing, Trainual has proven to be the most effective tool for training new employees on the material they need to pass the state-mandated licensing exam. It has saved me a significant amount of time compared to when I conducted training in a classroom setting. Since switching to Trainual, we have achieved a 100% passing rate. **Official Response from Rachel Astori:** > Wow — 100% pass rate and major time saved? That’s exactly the kind of impact we love to hear. Thanks for making Trainual part of your licensing and onboarding game plan! ### 24. Effortless Team Training, Minor Menu Navigation Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Chris M. | Director of Franchise Development, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Trainual?** The fact it is incredibly easy to get multiple team members on the same page and also have separate categories where each department can be tasked with different training for what their responsibility is. The ability to distribute this across the company has been very easy as well. We've had zero problems using the system which means we haven't needed a ton of support which is great! **What do you dislike about Trainual?** Some of the menus can be difficult to navigate but still use it very often. **What problems is Trainual solving and how is that benefiting you?** Helping our clients be able to understand basic's of the business we offer along with the corporate team support that is offered. **Official Response from Rachel Astori:** > We love hearing this — thanks for sharing! It’s awesome that Trainual has helped your team stay aligned and made rolling out training so smooth. We hear you on the menu navigation, too — we’re always finding ways to make things feel even more seamless. Appreciate you being part of the Trainual community! ### 25. Essential for Scaling Teams, But Needs Better Content Organization **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Trainual?** Trainual has become an essential tool for our team. It’s helped us document processes, onboard new employees faster, and ensure everyone follows the same standards. The interface is intuitive, the templates are helpful, and updates are easy to make as our business evolves. It’s a great system for growing companies that want to scale without losing consistency. **What do you dislike about Trainual?** Once your content library grows, it can take extra clicks to find specific processes or policies. A global search is available, but filtering or tagging features could be more intuitive. **What problems is Trainual solving and how is that benefiting you?** Trainual has solved our biggest challenge of keeping company processes organized and consistent. Before, training new employees meant repeating the same explanations and searching through scattered documents. Now, everything is centralized and standardized — from onboarding to day-to-day procedures. This saves time, ensures accuracy, and gives our team confidence that everyone is following the same playbook. **Official Response from Rachel Astori:** > Thanks for sharing such a thoughtful review — we’re so glad Trainual has become a key part of your growth and onboarding process 🚀 You’re spot on about the need for smoother navigation as content scales. We're always exploring ways to make organizing (and finding) your playbook content even easier, and our support team is here if you need help optimizing your setup! ### 26. Intuitive Platform with Robust Training Features **Rating:** 5.0/5.0 stars **Reviewed by:** Shaq S. **Reviewed Date:** February 08, 2026 **What do you like best about Trainual?** I like Trainual's ease of use and how intuitive it is. I also appreciate the AI features that help me build out the content, the tests, and summarizing content. **What do you dislike about Trainual?** The flowcharts and tables are difficult to use. Flowcharts are not intuitive like standard flowcharts so it is difficult to create a decision tree. The tables are difficult to edit once created. **What problems is Trainual solving and how is that benefiting you?** I use Trainual as our team’s playbook for managing SOPs and processes. It centralizes our SOPs, keeps them current, ensures training completion, and holds team members accountable. **Official Response from Rachel Astori:** > Glad to hear Trainual’s been intuitive and helpful for building content and tests. Thanks for calling out the challenges with flowcharts and tables — that kind of hands-on feedback is really valuable for us. We'll make sure to pass this along to our product team. ### 27. User-Friendly & Open to Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah D. | Training Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Trainual?** I am a big fan of Trainual's constant evolution, and the team welcomes (even asks!) for feedback. Our team has been a customer since February 2025, and a lot has already changed for the better. They roll out the changes seamlessly without making you feel like your life has been turned upside down! There are lots of templates and AI features that make my job easier when creating content. For my coworkers, the search tool is a godsend. **What do you dislike about Trainual?** I truly cannot think of anything I dislike about Trainual at this time. **What problems is Trainual solving and how is that benefiting you?** Before Trainual, our documents were all over the place and there were several versions. We now have a central hub that contains all of our SOPs, templates, and resources in one place and everyone knows they are the most updated versions. **Official Response from Rachel Astori:** > We love hearing this, especially that Trainual has become your team’s single source of truth and that the updates feel seamless. It’s awesome to know the templates, AI, and search are making a real difference in your day-to-day. Thanks for growing with us! ### 28. Everything in One Place for Easy Training and Reference **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Trainual?** The most helpful part of Trainual is having everything in one place to reference for training and beyond. **What do you dislike about Trainual?** Sometimes the navigation and search can be frustrating on Trainual if you don't take the time to set it up well. **What problems is Trainual solving and how is that benefiting you?** Trainual helps simplify our training and serves as a reference to look back on. **Official Response from Rachel Astori:** > We're so happy to hear Trainual has become your go to place to find everything you need. Thank you so much for leaving a thoughtful review and being part of the Trainual community. ### 29. Fun and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Mirabai K. | csr, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Trainual?** Organizational structure is helpful for remembering unpublished content and updates. Appreciate the emailed update reminders also **What do you dislike about Trainual?** Would still appreciate more font control but maybe that's adminstrative setting **What problems is Trainual solving and how is that benefiting you?** Combines the scribe technology with a format for training so it's all in one **Official Response from Ben Lofrumento:** > Hey Mirabai, thank you for your fantastic feedback! We’re delighted to hear that you find Trainual user-friendly and appreciate the automatic updates - it definitely makes the experience smoother! We also appreciate your input regarding font choices and sizes. Your suggestion is valuable, and we’re always exploring ways to enhance customization options. Thank you for sharing your perspective! ### 30. A Must Have for Small, Growing Businesses! **Rating:** 5.0/5.0 stars **Reviewed by:** Tonya J. | Certified Financial Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Trainual?** What I love about Trainual is that it's so easy to implement and record processes for our small company. I'm not computer savvy, but it's going to be a real time saver to have everything in one place, and easy to access and customize. Plus, the training and the staff are always super helpful and amazing! The customer service has been remarkable! **What do you dislike about Trainual?** I'm still building our platform, but so far what I absolutely don't like is that the photos are not large enough when uploaded. I wish they could be larger, because sometimes it cuts off half of the photo. (Of course, it could always be operator error.) **What problems is Trainual solving and how is that benefiting you?** Processes for all job titles are being recorded. It's benefiting the company by saving time and making it easier for employees to be trained and learn about the company. **Official Response from Rachel Astori:** > Thanks for sharing the note about photo sizes, we’ll make sure this feedback gets in front of our product team. We’re so glad Trainual’s making it easier to document processes and save time for your team! Thanks for being part of the Trainual community. ### 31. Easy to use and mondern **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Trainual?** Centralized location for SOPs and trainings **What do you dislike about Trainual?** I wish there were more format options to make it fit our brand and more options for the compliance training packages. **What problems is Trainual solving and how is that benefiting you?** Keeping everything updated and centralized, leads to less confusion and greater accuracy. **Official Response from Ben Lofrumento:** > Hey there, Thanks for the feedback! We’re pumped to hear that you love having a centralized spot for your SOPs and training — it really makes life easier, right? Less searching, more doing! We totally get that you want more format options to fit your brand. After all, who doesn’t want to look good while getting stuff done? We’ll pass that idea along for sure. It's great to know that keeping everything updated and centralized is helping cut down on confusion and boost accuracy. That’s a win in our book! Thanks again for sharing :) ### 32. Super User-Friendly and Effortless Editing **Rating:** 5.0/5.0 stars **Reviewed by:** Jon G. | Human Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Trainual?** It's so easy to edit. It's very user friendly. I love that we can create an org chart and it's easy for people to know who they go to for certain issues. I love having processes documented. **What do you dislike about Trainual?** I wish my implementation manager checked in more. She really only checked in once and then we never heard from her again. The app itself is wonderful although I wish it had more dual language support. **What problems is Trainual solving and how is that benefiting you?** As an organization new hires were often thrown into the deep end and we've now provided steps for them to get an idea of how things work. Simple questions like when their first payday is coming or what to wear. We have trade secrets so being able to upload videos to Trainual is preferable then them being on youtube. **Official Response from Rachel Astori:** > Thanks so much for the kind words! We're glad Trainual’s making things easier for your team, and we appreciate the feedback on implementation and language support, we’ll make sure this gets in front of our product team. ### 33. Love the Layout—So Easy to Navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor H. | Operations manager., Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Trainual?** I love layout and how it is set up. That helps make it so easy to navigate. I also enjoy the amount of customer support that is always available if I ever have any questions. **What do you dislike about Trainual?** There hasn't. been anything ive come across yet that I dislike. **What problems is Trainual solving and how is that benefiting you?** It gives our company as a whole, a place to go and understand the processes we have implemented. Also its great to have a place to go and reference correct procedure at any time. **Official Response from Rachel Astori:** > This made our day — thank you! Making things easy to navigate (and knowing help’s there when you need it) is exactly what we’re going for. We're thrilled to hear that Trainual’s become a reliable place your team can turn to for the right process every time. ### 34. Easy Search and Responsive Support Make a Great Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Michael L. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Trainual?** Ease of search Ease of content generation Very responsive to idea suggestions, technical questions, etc. Amazing customer service Visibility & Accountability **What do you dislike about Trainual?** Information "sprawl" can be come a problem in organizations with various groups/depts, etc. Minding the library could be a full-time job. But these issues are less about Trainual itself and more about an organization's ability to organize and maintain SOPs. **What problems is Trainual solving and how is that benefiting you?** It is "the authority". "The Final Word." If there is a debate about how to do something, the debate ends when a colleague provides a link to the pertinent Trainual page. **Official Response from Rachel Astori:** > Thanks for the awesome review! We’re so glad to hear Trainual has become your team’s “final word” for processes and that our support team’s responsiveness stands out. Great point about managing content sprawl — we’re always looking for ways to make organization and maintenance even easier. ### 35. Effortless and Engaging Policy Creation **Rating:** 5.0/5.0 stars **Reviewed by:** Jenny M. **Reviewed Date:** January 15, 2026 **What do you like best about Trainual?** I like that Trainual is easy and fun to use. It helps make the documents sound more professional. I also appreciate the feature that allows you to change the tone of your document based on how you want it to sound. Plus, I like that you can add gifs and pictures, which adds a nice touch. **What do you dislike about Trainual?** Nothing **What problems is Trainual solving and how is that benefiting you?** Trainual helps make the documents sound more professional and allows me to adjust the document tone. I like adding gifs and pictures, making it easy and fun to use. **Official Response from Rachel Astori:** > This is so great to hear — thank you! We love that Trainual helps make policy creation both professional and fun, and that the tone and visuals are adding that extra touch. No dislikes is a huge win for us! Thanks for being part of the Trainual community. ### 36. User-Friendly Training Tool with Great Reporting, But Formatting Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Jodie W. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Trainual?** It is very user-friendly. You can upload videos, texts, as well as links. I love the fact that the software can generate tests based on the material you upload. One other thing I really like is the reporting feature. You can check how far each employee has progressed in their training. **What do you dislike about Trainual?** The formatting is not very user-friendly. It seems like a simple thing, but I have found it a little mysterious how to change the font, etc. **What problems is Trainual solving and how is that benefiting you?** Onboarding, helping staff understand our culture, as well as disseminating standard operating procedures. **Official Response from Rachel Astori:** > Thanks for the thoughtful feedback — we’re glad the ease of use, test generation, and reporting are hitting the mark! And thank you for the note on formatting, we are always looking for ways to make it more intuitive. We will be sure to pass this along to our product team. ### 37. Very Helpful for Learning New Procedures **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Trainual?** It is very helpful on learning new procedures and other aspects of my job **What do you dislike about Trainual?** There was a small learning curve in figuring out how to maneuver in the software **What problems is Trainual solving and how is that benefiting you?** I was able to read about the my new job in the firm **Official Response from Rachel Astori:** > We're so happy to hear Trainual has helped you get up to speed on procedures and your role faster! Thank you so much for the feedback. ### 38. Streamlined Training Materials Hub for Our Company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Trainual?** It has been a great source for our company to house and use our training materials. It has streamlined our processes. **What do you dislike about Trainual?** I have yet to find anything that is negative. **What problems is Trainual solving and how is that benefiting you?** It streamlines our onboarding process ensures that our team is trained sufficiently. **Official Response from Rachel Astori:** > A central home for all your training materials — exactly what we like to hear. So glad it's been a smooth experience! ### 39. We love Trainual. **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole J. | Director, Administrative Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Trainual?** During setup up the team was amazing and did a fantastic job answering all our questions and concerns. I especially like the webinars and training that the team does. So educational and fun to partisipate in. **What do you dislike about Trainual?** I get that this is the way it goes, but building everything in the beginning takes a lot of time. Now that it is in there updating is simple. **What problems is Trainual solving and how is that benefiting you?** Frees up alot of time for employees, and helps me not be stopped all the time for training. **Official Response from Rachel Astori:** > Thank you for the kind words! We’re so glad the setup support and training resources were helpful and that Trainual’s saving your team time now. ### 40. Essential Training Hub—Convenient and Reliable for Cross-Department Tasks **Rating:** 3.5/5.0 stars **Reviewed by:** Paul M. | Senior Electronics Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Trainual?** We rely on Trainual for all of our work-related needs. It provides an excellent way for us to access training materials from other departments. If someone from a particular department is unavailable and a task needs to be completed, we can easily find the necessary process in Trainual. This makes it a very convenient tool for our team. I use trainual all the time. I have never needed to call customer support **What do you dislike about Trainual?** So far, I haven't encountered any drawbacks with Trainual. **What problems is Trainual solving and how is that benefiting you?** I'm honestly not sure. **Official Response from Rachel Astori:** > Thanks so much for sharing! It’s great to hear Trainual’s made it easy for your team to stay connected and get things done across departments. We’ll gladly take the “no drawbacks” win — and we’d love the chance to take your experience from a 7 to a 10! ### 41. Easy to Edit and Assign New Learning Areas **Rating:** 4.5/5.0 stars **Reviewed by:** Sarterus R. | Managing Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Trainual?** It’s easy to edit and assign new areas for employees to learn. **What do you dislike about Trainual?** The Visual Organization Chart helps me see who works with whom and how people are connected across the team. **What problems is Trainual solving and how is that benefiting you?** There’s a need for an online SOP manual and an org chart. **Official Response from Rachel Astori:** > Thank you for sharing your feedback! Glad Trainual makes it easy to update learning and that the org chart helps keep your team connected. ### 42. Easy-to-Use UX with a Great Organizational Chart **Rating:** 4.5/5.0 stars **Reviewed by:** Sart R. | Managing Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Trainual?** Easy to use UX, with a great organizational chart. **What do you dislike about Trainual?** Search could be much better, tough to use search results **What problems is Trainual solving and how is that benefiting you?** Keeping SOPs online and and accessible to all staff **Official Response from Rachel Astori:** > We're so glad to hear Trainual has been easy to use! We recently released a few new ways to search, if you haven't checked them out already, our support team would be more than happy to walk you through them. Thanks so much for sharing your thoughts. ### 43. Keeps My Business Organized and My Team Aligned Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Trainual?** I love how Trainual helps me turn all of my business knowledge into clear, organized systems. It makes it so much easier to train my team, track what they’ve completed, and make sure everyone has access to the same information. The layout is clean, the structure makes sense, and it keeps my business organized as I grow. ❤️ **What do you dislike about Trainual?** Everything was great. I have no complaints. **What problems is Trainual solving and how is that benefiting you?** My salon getting organized **Official Response from Rachel Astori:** > This made our day — thank you! We love hearing how Trainual’s helping you keep your salon organized and your team aligned. So glad the structure and layout are working well for you and we’ll happily take those “no complaints”! ### 44. We use Trainual every day **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan B. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Trainual?** We can create robust training content and test on it quickly. When we have an issue pop up, we create content quickly and require our team members to sign off on it (if necessary). This allows us to be ahead of challenges instead of behind. As a small business this is a game changer. **What do you dislike about Trainual?** We always love to save money and I wish they would incorporate AI more into the search field. But that's not picky, I truly love this. **Recommendations to others considering Trainual:** Document and delegate to your team to do it. it's a pain in the neck to accomplish this but the time saved is invaluable. **What problems is Trainual solving and how is that benefiting you?** We needed a way to streamline our training and onboarding operation. This does that and more allowing for more productivity. **Official Response from Joe Corcione:** > Hi Jordan! Thank you so much for leaving this awesome review of Trainual 🙌 We think you're incredible too! And we're super excited to hear that it's helping to make your processes streamlined and easy to follow. And we appreciate you sharing your feedback on the difficulty to write content. If you're ever looking to offsource the content writing, we have a team of Certified Consultants available to help you out with that. Feel free to take a look at the list of Consultants in the link I included below. Hope that helps! Let us know if there's anything else we can do for you. Thank you so much again for being an amazing part of our community 💜 ### 45. Really like Trainual **Rating:** 3.5/5.0 stars **Reviewed by:** Chris G. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Trainual?** Easy to create content and load it up. Easy to use for our end users. We really had a good onboarding experience. **What do you dislike about Trainual?** Really liked when they had the Loom partnership, but when Loom sold they turned it off. Now I just have to also have a Loom account to create videos. Hope they create their own capture system or partner with the new owners of Loom. **What problems is Trainual solving and how is that benefiting you?** We can have all of our training in one place. **Official Response from Rachel Astori:** > We’re so glad Trainual’s been easy for both your team and your end users, and that onboarding went smoothly! We appreciate your feedback on Loom. We’ll share it with our team as we explore future video capture options. ### 46. I have had nothing but a great experience since signing up with Trainual! **Rating:** 5.0/5.0 stars **Reviewed by:** Laurie R. | Director, People Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Trainual?** Very intuitive and easy to navigate. User friendliness is the main reason why we chose Trainual as our LMS platform! The team at Trainual is very supportive. Scott, Ali and Dillon have all been a pleasure to work with along the way. **What do you dislike about Trainual?** Email reminders can be a lot sometimes, especially on Monday morning when reminders went out over the weekend. There are ways to toggle on and off individually, but no universal settings for the various roles. **What problems is Trainual solving and how is that benefiting you?** Having everything housed in one location for our employees is a huge lift! It is already become a go-to resource for everyone in the company to reference. No more worrying about if the information was emailed without excluding team members accidentally. **Official Response from Rachel Astori:** > This absolutely made our day 🙌 thank you for taking the time to share such kind words! Scott, Ali, and Dillon will be so happy to hear they’ve made a difference in your experience. We also appreciate the feedback about email reminders and will share it with the team as we look for ways to make notifications feel more balanced. Grateful to have you in the Trainual family! ### 47. A Must-Have Tool for Streamlined, Scalable Team Training **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Trainual?** Trainual has been a game-changer for our business. It’s incredibly easy to use, thoughtfully organized, and makes onboarding and training much more efficient. I love the recent features they’ve added—they show the company is listening and innovating. The platform helps us keep content fresh with automatic reminders when things are outdated, which is a huge help. On top of that, their customer support is truly outstanding—responsive, friendly, and solution-oriented. Their live webinars and training sessions have also been incredibly helpful in getting the most out of the system. Overall, it offers incredible potential for scaling team knowledge and ensuring consistency across roles. **What do you dislike about Trainual?** When searching for something specific, Trainual brings me to the correct topic, but not always to the exact step or section within it. If the information is buried further down, I have to scroll through earlier steps to get to it. I wish there were a way for users to jump directly to a specific step without needing to read everything that comes before it. This would make quick look-ups much more efficient, especially for teams in a hurry. **What problems is Trainual solving and how is that benefiting you?** Training and developing a team always comes with challenges—especially when it comes to keeping information current and accessible. Trainual helps us centralize all of our training content in one place, eliminating the need for team members to dig through multiple sources to find what they need. It makes it easy to update content as things change, and we love that we can assign content ownership so subject matter experts can create and share information directly with the team. This not only saves time but also ensures that our team is always working with the most accurate, up-to-date information. **Official Response from Rachel Astori:** > We can’t thank you enough for such thoughtful feedback! It puts a smile on our faces to hear Trainual is helping you keep training consistent, content fresh, and your team running smoothly. Your idea for jumping straight to a specific step is a great one, we’ll be sure it’s on our product team’s radar as we continue to refine the platform. ### 48. Trainual keeps getting better **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Trainual?** I like having one spot to organize our company policy and procedures that we can direct our employees to for reference. The templates are helpful and the built in editing tools and suggestions for making the content more digestible are also very helpful. Overall its an easy to use tool. I especially appreciate the frequent updates and enhancements. **What do you dislike about Trainual?** The UI for regular users. I rely on their ability to view and navigate the content layout similarly to how it is for an admin. A nice enhancement would be a feature that allows an admin to view as a regular user to see how things show up on their interface. This option would improve how we organize our content. **What problems is Trainual solving and how is that benefiting you?** Without a program like Trainual, we rely on various platforms to store and share information, such as SharePoint. Information can get lost, forgotten about or organized in multiple conflicting ways that become confusing or overwhelming. Having all content in one place, setting up the training order, assigning content, and notifying (and resetting progress) of new content is all helpful in managing information that I need my employees to access. **Official Response from Rachel Astori:** > It’s great to hear Trainual is making it easier to keep everything in one place and more digestible for your team. We love your idea for an admin ‘view as user’ mode, that’s exactly the kind of insight that helps us improve how everyone experiences the platform and something we've been thinking about for awhile now. Stay tuned for some exciting updates coming later this year! ### 49. A big "unlock" for our real estate brokerage **Rating:** 5.0/5.0 stars **Reviewed by:** Nat F. | Founder/Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Trainual?** With little to no experience creating SOP's, I found it VERY helpful that Trainual offers templates & case studies to help inspire and motivate the newbies here. **What do you dislike about Trainual?** The "home page" is busy and feels distracting as the first screen displayed upon login. I always experience a sense of overwhelm when I first see it. **What problems is Trainual solving and how is that benefiting you?** Trainual solved one of our biggest and most complex processes, onboarding! We were using Trello, but that system is not intuitive for our sales people to use and it created a lot of hesitancy. After reading an email newsletter about a plumbing company that used Trainual to streamline their onboarding, we moved our process into Trainual. That was a big "unlock" for us! **Official Response from Rachel Astori:** > This was so great to read, thank you for taking the time to share! It’s exciting to hear Trainual helped unlock a smoother onboarding process for your team. And thanks for the note on the homepage, we have some exciting updates launching this year to make it feel simpler and less overwhelming. ### 50. Makes AS9100 Audits a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor M. | Director Of Manufacturing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Trainual?** Trainual has significantly improved how we document, share, and standardize our AS9100 aerospace processes. It’s become a centralized hub where our staff can easily access the information they need to understand policies, complete training, and reference procedures without relying on verbal handoffs or tribal knowledge. The e-signature functionality is especially valuable, allowing us to verify that employees have reviewed and acknowledged their training, ensuring compliance and accountability. By turning informal knowledge into formal, structured content, we've been able to create repeatable processes that support consistency and quality across the organization. Trainual has become a daily tool for us, especially impactful during onboarding new hires can engage with both foundational and advanced concepts before hands-on training, which saves time and helps them become productive team members much faster. **What do you dislike about Trainual?** While Trainual is a powerful tool, there are some limitations that become increasingly challenging as an organization scales. As a company with hundreds of trainings across multiple business units and shared services, the lack of a folder or hierarchical structure makes it difficult for admins and content authors to organize and navigate the growing library of content. We’ve raised this concern through our Trainual point of contact, but the response “Our founder doesn’t believe in folder structures” seems to disregard the needs of larger organizations. That mindset may work for small businesses, but for companies with 300+ employees and complex operational needs, it becomes a serious bottleneck to efficiency and content management. A scalable organization needs scalable structure, and currently, Trainual’s interface doesn’t fully support that. **What problems is Trainual solving and how is that benefiting you?** Trainual has helped us solve one of the biggest operational pain points in manufacturing: capturing and scaling knowledge in a consistent, accessible way. Before Trainual, much of our training relied on tribal knowledge, verbal instruction, or outdated documents buried in shared drives. That made it difficult to maintain compliance, onboard effectively, and ensure process consistency especially across business units and roles with highly technical requirements. With Trainual, we’ve been able to centralize our AS9100-compliant processes, standard operating procedures, and safety training into structured, searchable modules. It’s streamlined onboarding by allowing new hires to complete foundational and advanced training independently before needing hands-on time. That gives us back valuable time while ensuring that everyone receives the same baseline knowledge. The ability to verify completion and understanding through e-signatures has also helped us tighten our compliance and accountability, particularly for quality audits and internal reviews. Overall, Trainual empowers our teams with clarity and saves us time, while building a stronger foundation for growth and standardization. **Official Response from Rachel Astori:** > Thanks for such a thoughtful and detailed review! We’re thrilled that Trainual is helping your team streamline AS9100 compliance, scale knowledge across business units, and speed up onboarding with consistency. That’s exactly the kind of impact we aim for. We hear your feedback on structure loud and clear. As your library grows, we know content organization becomes more critical—and we’re actively exploring ways to better support scaling teams like yours. Appreciate you sharing so openly and being part of the conversation. We’re grateful to be part of your operational toolkit. ## Trainual Discussions - [Can I use Trainual for onboarding to externals?](https://www.g2.com/discussions/can-i-use-trainual-for-onboarding-to-externals) - 1 comment, 1 upvote - [How do I train the team with live videos on Trainual?](https://www.g2.com/discussions/42601-how-do-i-train-the-team-with-live-videos-on-trainual) - 1 comment, 1 upvote - [Not sure how to word my question, but I find the layout to be a little been "broken up".](https://www.g2.com/discussions/not-sure-how-to-word-my-question-but-i-find-the-layout-to-be-a-little-been-broken-up) - 1 comment, 1 upvote - [Would you be able to add a "screenshot function" instead of attachment dragging for Microsoft PC?](https://www.g2.com/discussions/would-you-be-able-to-add-a-screenshot-function-instead-of-attachment-dragging-for-microsoft-pc) - 1 comment, 1 upvote - [search for employees by name - set up departments and track training progress of teams - content](https://www.g2.com/discussions/search-for-employees-by-name-set-up-departments-and-track-training-progress-of-teams-content) - 1 comment, 1 upvote - [View Trainual pricing details and edition comparison](https://www.g2.com/products/trainual/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-05-31+07%3A21%3A34+-0500&secure%5Bsession_id%5D=789d0761-7773-4c7e-b20f-c92cd0199316&secure%5Btoken%5D=2176daff56729024ab4a65e1d97aaeff184329647f909c87d1a9c643531a2f11&format=llm_user) ## Trainual Integrations - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Azure](https://www.g2.com/products/hopem-azure/reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [Basecamp](https://www.g2.com/products/basecamp/reviews) - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Cognito Forms](https://www.g2.com/products/cognito-forms/reviews) - [Dayforce](https://www.g2.com/products/dayforce/reviews) - [Deel HR](https://www.g2.com/products/deel-hr/reviews) - [dotloop](https://www.g2.com/products/dotloop/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Droplr](https://www.g2.com/products/droplr/reviews) - [Figma](https://www.g2.com/products/figma/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [guidde](https://www.g2.com/products/guidde/reviews) - [Gusto](https://www.g2.com/products/gusto/reviews) - [Harvest](https://www.g2.com/products/harvest/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Insperity](https://www.g2.com/products/insperity/reviews) - [iorad](https://www.g2.com/products/iorad/reviews) - [Jolt](https://www.g2.com/products/jolt/reviews) - [Justworks](https://www.g2.com/products/justworks/reviews) - [Lattice](https://www.g2.com/products/lattice/reviews) - [LinkedIn Premium](https://www.g2.com/products/linkedin-premium/reviews) - [Loom](https://www.g2.com/products/atlassian-loom/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra](https://www.g2.com/products/microsoft-entra/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Microsoft Teams Integration](https://www.g2.com/products/microsoft-teams-integration/reviews) - [Namely](https://www.g2.com/products/namely/reviews) - [Ninety.io](https://www.g2.com/products/ninety-io/reviews) - [Paychex](https://www.g2.com/products/paychex/reviews) - [Paycom](https://www.g2.com/products/paycom/reviews) - [Paycor](https://www.g2.com/products/paycor/reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - [Personio](https://www.g2.com/products/personio/reviews) - [Quickbase](https://www.g2.com/products/quickbase/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuickBooks Workforce](https://www.g2.com/products/quickbooks-workforce/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Square Payroll](https://www.g2.com/products/square-payroll/reviews) - [Teams Manager for Microsoft Teams](https://www.g2.com/products/teams-manager-for-microsoft-teams/reviews) - [TeamWork](https://www.g2.com/products/teamwork-2025-01-31/reviews) - [Time Doctor](https://www.g2.com/products/time-doctor/reviews) - [TriNet](https://www.g2.com/products/trinet/reviews) - [Typeform](https://www.g2.com/products/typeform/reviews) - [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) - [Vimeo](https://www.g2.com/products/vimeo/reviews) - [Workday](https://www.g2.com/products/workday-workday/reviews) - [Workday Workforce Management](https://www.g2.com/products/workday-workforce-management/reviews) - [Youtube Video Uploader](https://www.g2.com/products/youtube-video-uploader/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Trainual Features **Training & eLearning** - Content Delivery and Tracking - Customer Training - Manager Portals - Content Storage and Management **Task Tracking** - Activity Feed - Task Schedules - Comments **Course Authoring** - Course Builder - Questions - Instructor-Led Training - Customized Learning Paths - Video simulations **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation **Generative AI** - AI Text Summarization **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Course Authoring** - Course Builder - Role-Based Templates - Assessments & Quizzes **Knowledge Base** - Q & A - Link Sharing - Searchable **Checklist Options** - Templates - Native Forms - Downloadable Manuals **Course Management** - Gamification - Assessments - Certifications - Manager Portals - Feedback **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Course Delivery** - Learning Paths - Communication & Notifications - Assignment Scheduling **Security** - Verification - Role-Based Permission - Public vs Private **Software Availability** - Integrations - Permissions - Mobile Application - Desktop Application **Platform** - File support - Mobile support - Integration **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Course Management** - Gamification - Varied User Types - Certifications - Industry Compliance **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Onboarding** - Documentation - Coaching - Programs **Platform** - Customization - Integration APIs - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Communication** - Social Features - Tagging - Upload - Comments **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Interface** - White Labeling - Multilingual **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Customer Training - Manager Portals - Content Storage and Management - Content Libraries **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Corporate Learning Management Systems ** - Adaptive Learning - Natural Language Interaction ## Top Trainual Alternatives - [TalentLMS](https://www.g2.com/products/talentlms/reviews) - 4.6/5.0 (750 reviews) - [Whale](https://www.g2.com/products/whale/reviews) - 4.8/5.0 (197 reviews) - [Coassemble](https://www.g2.com/products/coassemble/reviews) - 4.6/5.0 (166 reviews)