Alex T.
AT
Contact Center Manager
Mid-Market (51-1000 emp.)
"Trainual Centralized Our Company Playbook and Streamlined Onboarding"
5/5
What do you like best about Trainual?

Trainual has allowed us to build our company playbook. We can organize every process, document, and piece of information about how the company operates in a single platform. It has helped us standardize new-hire onboarding, develop role-based training, assign ownership of SOPs, and, finally, track training assignments and completion. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

The initial implementation was very lengthy and took several weeks of content building. Importing Word and PDF documents wasn’t compatible with the platform’s formatting, which made it difficult to bring existing content in cleanly. Review collected by and hosted on G2.com.

Response from Katie Ray Copeland of Trainual

Hi Alex! 👋 Thank you for this wonderful review and thoughtful feedback! We are so pumped that Trainual has given your team more standardization and accountability where it matters most. We hear you loud and clear on the content import functionality-- and we are excited to share that a new 'Import Content' feature just launched in your account this week under the 'Create' button, which should make the import process much simpler! 🙌 If you want more information or support please reach out to support@trainual.com, we'd love to help. Again, thank you so much for your feedback. 💜

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