I love the visual graphs in Traction Complete where I can build routing; they are very intuitive to follow and build. Their support is AMAZING, especially CSM Lauren Maguire, who shows incredible care, customer service, and product knowledge, making her one of the best CSMs I’ve worked with. I would also like to praise Cynthia Chi, Product Manager at Traction Complete. Her project management and professionalism are huge drivers of our project's success. Additionally, the 'visualize logs' button in Salesforce is fantastic, allowing very clear visualization of how accounts or leads were routed, making troubleshooting a breeze. Review collected by and hosted on G2.com.
This is a small feature request, but it would be nice if you could see which people are in the round robins when assigning them in the flow/graph. Instead, you have to go to the round robin/user pool section, and it's a bit cumbersome. It would be nice if you could see these details directly from the graph/flow. Review collected by and hosted on G2.com.
Thank you for sharing what’s working well and where we can improve. It’s great to hear that our visual routing tools, hierarchies, AI capabilities, and routing logs are supporting your team. We’ll pass your generous recognition along to Lauren and Cynthia, and we appreciate the suggestion to show round-robin members directly in the flow.