# Tracker Reviews **Vendor:** TrackerRMS **Category:** [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats) **Average Rating:** 4.6/5.0 **Total Reviews:** 135 ## About Tracker Tracker is an all-in-one AI-first platform built to power modern recruiting and staffing firms with the flexibility, automation, and insights they need to scale. By unifying Applicant Tracking, CRM, reporting, and workflow automation into a single solution, Tracker helps firms drive placements faster, reduce tech stack complexity, and unlock real-time insights at scale. At its core, Tracker is designed for firms that want more than a database—it’s a system of intelligence. Whether you’re building executive search pipelines, managing contract staffing workflows, or scaling skills-based hiring, Tracker blends automation and human judgment to keep recruiters focused on high-value work. Firms adopting Tracker consistently report cost savings, faster onboarding, and stronger team collaboration from day one. What Sets Tracker Apart Unified ATS + CRM With a fully integrated front-office system, teams manage candidate pipelines and client relationships side-by-side—avoiding context-switching, duplicate data, and missed opportunities. Automation That Works for You From screening templates to interview scheduling and offer workflows, Tracker’s automation tools help recruiters focus on building relationships instead of chasing down tasks. Built-In Compliance & Collaboration Features like single sign-on (SSO), GDPR-ready security, audit trails, and internal tagging make it easy to stay compliant while enabling real-time collaboration across your team. Actionable Reporting and Dashboards Tracker offers deep visibility into performance metrics, candidate activity, and client engagement, with exportable reports that support smarter, faster decision-making. Productivity Tools Like Capture The Capture Chrome extension lets you instantly import candidates and leads from LinkedIn, job boards, resumes, and email attachments—without scraping or manual entry. Stay compliant while dramatically speeding up sourcing. ## Tracker Pros & Cons **What users like:** - Users appreciate the **responsive and well-intentioned customer support** that effectively addresses their issues quickly. (10 reviews) - Users value Tracker for its **seamless integration and automation** , enhancing efficiency and streamlining business operations. (9 reviews) - Users value Tracker's **comprehensive features** , enhancing efficiency and streamlining operations in one user-friendly solution. (4 reviews) - Users value the **clear communication** and prompt support from Tracker, enhancing their overall experience and satisfaction. (2 reviews) - Users find the **easy navigation** of Tracker enhances workflow and simplifies their overall experience. (2 reviews) - Efficiency (2 reviews) - Email Communication (2 reviews) - Users appreciate the **excellent functionality** and stable performance of Tracker, combined with responsive customer support. (2 reviews) - Integrations (2 reviews) - Reporting (2 reviews) **What users dislike:** - Users are frustrated with the **limited customer support** , relying solely on ticketing for urgent issues. (4 reviews) - Users feel Tracker requires **significant improvement** in optimization, speed, and clarity, impacting overall effectiveness and usability. (3 reviews) - Users note a significant **learning curve** with Tracker, requiring extensive practice and support for effective usage. (3 reviews) - Users find the **complexity** of Tracker overwhelming, causing frustration and hindering their overall productivity. (2 reviews) - Users experience **difficulties understanding** Tracker due to overly complex features and inadequate training for effective use. (2 reviews) - Performance Lag (2 reviews) - Users face **access limitations** with Tracker, experiencing clunky navigation and challenging data uploads that hinder productivity. (1 reviews) - Clunky Interface (1 reviews) - Difficult Learning (1 reviews) - Expensive (1 reviews) ## Tracker Reviews ### 1. Director of People Operations **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley S. | Director of People Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Tracker?** The Customer Support team is top notch. When I have questions that arise, their chat functionality gives me immediate access to their Customer Service team in real time. If there are larger issues, their team works to help us find resolution. Morgan Volta is fantastic and we know when she's involved she will get our wants/needs met! **What do you dislike about Tracker?** The reporting functionality is not an intuitive as it could be-but, with proper training and some customization from the TrackerTeam, we are able to get our reporting needs met! **What problems is Tracker solving and how is that benefiting you?** Tracker helps us with all of our ATS, CRM, Timekeeping and Invoicing needs. ### 2. A system that has failed to keep up with the time **Rating:** 0.0/5.0 stars **Reviewed by:** Matthew H. | President-Manufacturing and Operations , Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Tracker?** Honestly, nothing. I’ve tried to find a redeeming feature, and there isn’t one that actually helps me as a working recruiter. Anything they claim as a “best feature” is either outdated, clunky, or buried under so many rules and clicks that it becomes useless in real workflow. The system doesn’t make me faster, it doesn’t make me more accurate, and it definitely doesn’t help me make money. If anything, the best thing about Tracker is when I’m not logged into it **What do you dislike about Tracker?** Pretty much everything. The system is clunky, slow, and overloaded with pointless steps. Nothing flows. Sequencing feels like doing Newton physics just to send a simple follow-up. Their LinkedIn tool is terrible, even though they brag about being compliant. Uploading data is almost impossible because their mapping rules make a basic spreadsheet import feel like a full-time project. Integrations are weak or flat-out missing — RingCentral AI notes being the best example. Anytime you bring up an issue, you get gaslighting, red herrings, or “we’re working on it” with no actual progress. Tracker doesn’t help me make money. It costs me money by slowing down sourcing, BD, and placements. It’s a burden, not a tool. **What problems is Tracker solving and how is that benefiting you?** None, it is a roadblock to me at the moment. Tracker makes my workflow more complicated ### 3. A Flexible, Scalable Platform That Grows With You **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Tracker?** What we appreciate most about Tracker is how it truly becomes the central hub for our business. It has allowed us to move away from juggling multiple systems and instead operate from one reliable source of truth. That alone has made a huge difference in how clearly we understand our data and day-to-day operations. Tracker’s level of customization is one of its biggest strengths. We’ve been able to design processes that reflect how we actually work, rather than forcing our teams or clients into rigid workflows. As we’ve grown, especially in supporting government clients, Tracker has scaled with us. We’ve been able to adapt workflows, placements, and reporting to meet evolving compliance requirements and increasingly complex reporting needs without outgrowing the platform. The reporting and data visibility we now have is something we didn’t realize we were missing before Tracker. With clearer insights into activity, trends, and performance, we’re able to make more confident, strategic decisions instead of reacting after the fact. On top of that, Tracker’s support team has been a true partner. Their responsiveness and willingness to help us think through solutions has made the platform even more valuable as our needs continue to grow. **What do you dislike about Tracker?** Because Tracker offers so much flexibility and customization, there can be a learning curve during setup, especially when building advanced workflows or complex reports. It takes time and intention to fully optimize the system. However, this is balanced out by the strength of the support team, who are knowledgeable, approachable, and genuinely invested in helping you get the most out of the platform. **What problems is Tracker solving and how is that benefiting you?** Tracker has helped us solve challenges around disconnected systems, manual processes, and limited reporting visibility. By bringing recruiting, marketing, automation, timekeeping, and reporting into one platform, we’ve reduced manual work, improved data accuracy, and created more consistent processes across teams. The biggest benefit has been clarity. Tracker’s reporting allows us to better support our government clients by meeting enhanced reporting and compliance expectations while also giving leadership a clear picture of what’s happening in the business. This visibility has helped us scale with confidence, strengthen accountability, and make smarter, more proactive decisions. **Official Response from stormie haller:** > hank you so much for taking the time to share this, and for putting it so thoughtfully! Hearing that Tracker has become your true source of truth and that it's scaled alongside your growth, especially in the complex world of government staffing, is exactly what we work toward every day. You nailed something we believe deeply: a platform should fit the way you work, not the other way around. The fact that your team has been able to build workflows that reflect your actual processes and meet evolving compliance needs is a testament to both the flexibility of the platform and the intentionality your team brought to implementing it. I also love that you gave an honest nod to the learning curve. We'd rather give you a platform with real depth and a team to help you unlock it than one that keeps things simple by limiting what's possible. I'll make sure our support team sees this because they genuinely love hearing that their partnership is making a difference. Thank you for trusting us to grow with you. We're not done yet! ### 4. Unified Solution Simplifies Operations with Excellent Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Tracker?** I really appreciate Tracker for seamlessly integrating all our information workflows into one place, which enhances efficiency and streamlines our operations. The automation capabilities of Tracker are incredibly beneficial, allowing us to automate various processes, which in turn optimizes our team's time and improves documentation. This all-in-one CRM and ATS solution is user-friendly and easy to adopt. I also love the robust customer service experience provided by the Tracker RMS team, as they are open to our feedback and actively engage with us to discuss potential solutions and challenges, making them a great partner. Additionally, the ability to communicate with our talent or clients via sequences and the comprehensive reporting features, which allow us to analyze metrics driving our business, are integral advantages. I feel confident in their leadership team, which is committed to continually improving the product and updating it according to industry standards. **What do you dislike about Tracker?** I think Tracker is still a growing tool, and with that comes some growing pains. There are some things that still could use some optimization. **What problems is Tracker solving and how is that benefiting you?** I use Tracker to centralize workflows, automate processes, link client and placement data, and optimize efficiency, benefiting our staffing firm and job board solutions. ### 5. Top Notch Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mark M. | Job Board Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Tracker?** Really like how responsive and helpful the Customer Support team is. Whenever our team has questions or runs into potential issues, the Tracker team is always available to assist and does so in a professional and friendly manner. I raised a potential issue regarding phone number search functions, and it appears to have already been fixed within 24 hrs. **What do you dislike about Tracker?** Nothing off the top of my mind. Considering the service and number of features they offer, everything is up to par in my opinion. **What problems is Tracker solving and how is that benefiting you?** helps manage our large database of clients and candidates in a clean and efficient way. Allows us to run a smooth and organized operation. It's scalability is very helpful as we continue to grow. ### 6. Outstanding Support, Smooth Integrations, and Easier Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah-Lee N. | Group Board Director / Transformation Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Tracker?** Customer Support is outstanding. Good integrations and feedback from 3rd parties is helpful. Easy navigation and improvement in workflow. **What do you dislike about Tracker?** Nothing - happy with features we are using **What problems is Tracker solving and how is that benefiting you?** Better use of the data to improve consistent communication, quicker sourcing tools and speed to market. Improving fill rate. ### 7. feature-rich RMS that's still tying to figure out what it wants to be. **Rating:** 3.0/5.0 stars **Reviewed by:** David R. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2019 **What do you like best about Tracker?** - decent feature-to-cost ratio, appropriately priced. - generally works well - stable, very little downtime experienced. - responsive, well-intentioned customer support. - CRM tool helps manage BD efforts. - comprehensive, if overly complicated, reporting suite. **What do you dislike about Tracker?** - It feels like the system is trying to do too much, with too many features that aren't fully developed. - The development team doesn't seem as focused or responsive as we'd like, and their roadmap is unclear and poorly communicated. - Most of the new features since 2020 are geared towards contract, temporary, and bulk recruitment, rather than full-time, permanent, and professional search. If your business is focused on permanent executive recruitment, there might be better systems out there. - The priority seems to be on adding big, flashy features, but the important details for day-to-day use are being overlooked. - It takes a lot of practice and training to get the most out of the reporting function. **Recommendations to others considering Tracker:** Tracker RMS is a decathlete - it does a lot of things well, with no real glaring deficiencies. Our entire team is happy with Tracker and we won't be changing any time soon. **What problems is Tracker solving and how is that benefiting you?** - collaboration - data collection/analysis - search mgmt - business development mgmt ### 8. Tracker rms **Rating:** 5.0/5.0 stars **Reviewed by:** Erin C. | Staffing specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Tracker?** We rely on Tracker every day to manage our business, handling everything from taking notes to making phone calls. **What do you dislike about Tracker?** I wish it was separate from internet wifi **What problems is Tracker solving and how is that benefiting you?** Recruiting in general, being able to search through candidates more efficiently. **Official Response from Mackenzie Baron:** > Thanks so much for your feedback! We’re thrilled to hear that Tracker makes your job easier—it’s what we’re here for! We understand that slow internet can impact performance, and if you ever encounter issues, our support team is ready to assist. ### 9. Great Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Alano S. | Operations Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Tracker?** I recently had an issue with something I wanted done in Tracker and was not sure how to do it, so I contacted their support team. Kristen Lane took care of my ticket and was great to work with. She responded quickly, kept me informed, and solved the problem in no time. I really appreciate the quick help and clear communication; it made the whole process stress-free. **What do you dislike about Tracker?** Nothing that I have seen to dislike so far **What problems is Tracker solving and how is that benefiting you?** Helps keep contacts and tasks organized ### 10. An all in one solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Tracker?** Tracker comes as an all-in-one solution, removing the need for our team to use multiple platforms (I'm sure you can understand that asking a recruiter to use one piece of tech is a challenge in itself), Tracker is constantly evolving and keeping up to date with the latest tools reducing the need for us to look elsewhere. **What do you dislike about Tracker?** Support is limited to ticketing only, it would be helpful to have a contact number for critical issues. **What problems is Tracker solving and how is that benefiting you?** Tracking is creating an all-in-one solution where we can manage records, generate marketing campaigns, and search job boards. ## Tracker Discussions - [Will the dashboards ever become interactive?](https://www.g2.com/discussions/14533-will-the-dashboards-ever-become-interactive) - 1 comment, 1 upvote - [Is the system reliable? Is there any downtime?](https://www.g2.com/discussions/reliability-d0f64eb8-7abc-4c38-91f4-e998d39baad3) - 3 comments, 1 upvote - [How do you keep customer’s data safe?](https://www.g2.com/discussions/security-ab771690-973d-47f8-b055-7268c85832d2) - 1 comment, 1 upvote - [Is there a limit to how many jobs I can have open at a time?](https://www.g2.com/discussions/open-jobs) - 1 comment, 1 upvote - [Do you integrate with Job Boards?](https://www.g2.com/discussions/job-boards-69d69ff5-cdb7-4075-8a24-035a088b7c12) - 1 comment, 1 upvote ## Tracker Pricing - **Pro**: Contact Us INCLUDING ALL CORE FEATURES - **Unlimited**: Contact Us INCLUDES ALL TRACKER ATS, CRM AND AUTOMATION FUNCTIONALITY - **Starter**: Contact Us CONFIGURED FOR SMALL FIRMS AND STARTUPS WITH LESS THAN 5 USERS [View full pricing details](https://www.g2.com/products/trackerrms-tracker/pricing) ## Tracker Integrations - [AccuSourceHR, Inc.](https://www.g2.com/products/accusourcehr-inc/reviews) - [Alex AI](https://www.g2.com/products/apriora-alex-ai/reviews) - [CloudCall](https://www.g2.com/products/cloudcall/reviews) - [Daxtra](https://www.g2.com/products/daxtra/reviews) - [Docusign](https://www.g2.com/products/docusign/reviews) - [Great Recruiters](https://www.g2.com/products/great-recruiters/reviews) - [Indeed Hiring Platform](https://www.g2.com/products/indeed-hiring-platform/reviews) - [LogicMelon](https://www.g2.com/products/logicmelon/reviews) - [OneUp](https://www.g2.com/products/oneup-oneup/reviews) - [Prodoscore](https://www.g2.com/products/prodoscore/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [RingCentral Video](https://www.g2.com/products/ringcentral-video/reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) ## Tracker Features **Platform Functionality** - Sourcing and Candidate Identification - Job Posting - Interview Scheduling - Applicant Tracking **Candidate Management** - Automation - Filtering - Automated Matching - Resume Management - Client Portal **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Recruitment Platform - Recruitment Platforms** - User Permissions - Sourcing - Interviews - Dashboard - Internationalization & Locationalization - Customization **Agentic AI - Applicant Tracking Systems (ATS)** - Adaptive Learning - Natural Language Interaction - Decision Making **Sourcing** - Candidate Search - Career Page Configuration - Social Sourcing - Job Posting - Candidate Sourcing Metrics **Platform Basics** - Interoperability - Performance - Integrations **Communication** - Candidate Portal - Job Posts - Email Integration **Recruitment AI - Recruitment Platforms** - Candidate Matching - Gen AI in Talent Acquisition - Engagement **Agentic AI - Recruiting Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building **Platform Content** - Digital Strategy - Candidate Relationship Management - Employer Branding - Social Recruiting **Onboarding** - Onboarding - Assessments **Platform Performance** - Automation - File Sharing - Reporting **Analytics** - Pipeline Dashboards - Analytics Reports **Agentic AI - Recruitment Platforms** - Adaptive Learning - Natural Language Interaction - Decision Making **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Platform Additional Functionality** - Dashboard - Mobility **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description - Chatbot ## Top Tracker Alternatives - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - 4.2/5.0 (1,172 reviews) - [Ceipal ATS](https://www.g2.com/products/ceipal-ats/reviews) - 4.7/5.0 (1,412 reviews) - [Avionté](https://www.g2.com/products/avionte-avionte/reviews) - 4.3/5.0 (393 reviews)