G2

Nestor M.

Engineer

Small-Business (50 or fewer emp.)

11/12/2025

"Hardened our security posture"

5/5

What do you like best about Traceless?

Traceless has made secure communication in ConnectWise Manage effortless. The integration was quick and took about 5 minutes to set up. and the Traceless pod showed up right inside our tickets, allowing us to verify the identity of registered callers, send passwords, credentials and files without ever leaving the ticket. The product is easy to use and our techs did not require any training. It just works! The built-in audit logs give us full visibility on who shared what and when, which has been a game changer for accountability and compliance. Besides the pod in Connectwise, they also have a web interface that is just as clean, intuitive, and just works. Review collected by and hosted on G2.com.

What do you dislike about Traceless?

There’s really not much to complain about other than wishing this was available sooner. For us, Traceless delivers exactly what it promises and helps us strengthen our security posture on the help desk. Review collected by and hosted on G2.com.

What problems is Traceless solving and how is that benefiting you?

Before we started using Traceless, sensitive data might've been shared with us over email, which was not only disorganized but posed security risks. Now, with everything managed directly within ConnectWise Manage, we benefit from full encryption and complete traceability. We are now able to verify registered users who call our help desk. This tool has reduced unnecessary back-and-forth communication, strengthened our security measures, and reassured our clients that their information is protected every time. Review collected by and hosted on G2.com.