G2

Jordan H.

Mid-Market (51-1000 emp.)

5/27/2026

"Supportive Team and an Easy-to-Use Ticket System"

5/5

What do you like best about TPx?

TPx has some really great people working there. Lynn Allen and Shelonda Hawkins regularly check in with us and are always looking for ways to help with additional needs. Jermon Sanders is one of my go-to techs, and he’s consistently very helpful. The ticket system is generally easy to use, and the few times I’ve had to call in a ticket request, it’s been a good experience. Review collected by and hosted on G2.com.

What do you dislike about TPx?

I don’t really love the new login process. I understand the need for MFA, but I don’t like having to use my email for it, and I especially don’t like needing to click a link in an email to log in on another tab. I keep my most-used tabs pinned in my browser, so being asked to close the current tab and then click an email link to open a new one just doesn’t work for me. I use the code from the email, but it's tiny and clearly the 'backup'. Review collected by and hosted on G2.com.

Recommendations to others considering TPx:

The more that TPx manages for us, the easier everything becomes. We have our firewalls and switches managed by TPx, and I wish we also had our WAN connections managed as well. I think it would be less work on my end if TPx could help with that (they do offer those services; it just didn’t work out on our end). Also, make sure you clearly define your business hours so the TPx team can allocate the right resources to support you. Review collected by and hosted on G2.com.

What problems is TPx solving and how is that benefiting you?

TPx serves as our network operations center, and they resolve network issues as they come up. They also help us monitor and manage our firewalls and switches, which makes day-to-day oversight much easier. Review collected by and hosted on G2.com.

Response from Ashley Dickens of TPx

edit

Thank you for taking the time to share this feedback. We're especially glad to hear that our team members have made a positive impact on your experience, and that our network operations, firewall, and switch management services are helping simplify oversight for your team. That's exactly the type of service and support we strive to deliver.

Your candid feedback regarding the login experience is also appreciated. Input like this helps us identify opportunities to improve how customers interact with our services while maintaining the security measures organizations depend on.

Thank you again for your partnership and for trusting TPx to support your organization.