G2

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

5/19/2026

"Outstanding Customer Service and a True Partnership with TPx"

5/5

What do you like best about TPx?

The standout aspect of TPx is their customer service and partnership approach. Our account manager is outstanding! Extremely responsive, proactive, and attentive to our evolving needs. They consistently ensure we have the right solutions in place and act as a true advocate for our organization. Beyond that, TPx brings a strong combination of technical expertise, reliability, and clear communication, which makes working with them easy and effective. Review collected by and hosted on G2.com.

What do you dislike about TPx?

Like any complex IT environment, there are occasional challenges or edge cases that require additional coordination, but TPx is quick to engage, communicate, and resolve these situations effectively. Review collected by and hosted on G2.com.

Recommendations to others considering TPx:

TPx is an excellent choice for organizations looking for a reliable, full-service managed IT provider, especially those operating in regulated industries like healthcare. Their combination of infrastructure management, Microsoft 365 support, and security services creates a well-rounded offering. I would recommend coming into the partnership with clear expectations and goals, as TPx does a great job aligning their services to meet those needs and acting as a long-term strategic partner. Review collected by and hosted on G2.com.

What problems is TPx solving and how is that benefiting you?

TPx provides comprehensive managed IT services that allow us to focus on our core business without worrying about day-to-day technology operations or long-term risk management. They manage our Microsoft 365 licensing and provide responsive break/fix support, ensuring our users stay productive with minimal downtime. On the infrastructure side, they oversee our corporate network, firewall, and VPN, giving us confidence in the stability and security of our environment. Additionally, their annual HIPAA gap assessments and twice-yearly penetration and vulnerability testing provide critical insight into our security posture, helping us proactively address risks and maintain compliance in a regulated healthcare environment. Review collected by and hosted on G2.com.

Response from Ashley Dickens of TPx

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Thank you for the thoughtful and detailed review! We’re especially glad to hear that your account management experience, responsiveness, and long-term partnership approach have made a meaningful impact for your team.

It’s great to hear our managed IT, M365, network, and security support are helping your team stay productive and secure. Your comments reinforce exactly the kind of experience we strive to deliver.

We also appreciate your perspective on the realities of managing complex IT environments. Strong coordination, accountability, and responsiveness become even more important in regulated industries like healthcare, and we’re proud to support organizations like yours with both day-to-day operational support and long-term security and compliance initiatives.

Thank you again for your trust and partnership with us.