TouchBistro is easy to set up and use. The interface is attractive and pretty intuitive - staff needs little training to be able to successfully use it. The search for item function speeds order entry - the other category organization tools are what you expect and are well designed. The room table layout and ticketing is easy to set up and using the interface for order entry is a breeze - again staff with no training can figure it out! We inherited the system when we purchased our business and after researching alternatives stayed with TouchBistro. We are in year 3 and are very satisfied. It has a lot more functionality than we use. Review collected by and hosted on G2.com.

On the downside, the credit card processing integration could have more options. The initial vendor we used TSYS, had a great rate and tight, seamless integration with TouchBistro the workflow was simple, errorproof - it was very easy to process cards. Unfortunately the hardware that was available was terrible and was often broken leading to us handkey cards. There were no great alternative for a fine dining restaurant like ours so we ended up switching to Square. The integration is clunky, multistep and prone to error. TouchBistro has its own payment solution which presumably is why they are not pursuing customer satisfaction with 3rd parties. It'd be fine if their product's rate was competitive but it isn't - it's expensive. Review collected by and hosted on G2.com.