G2

Willer T.

BUSINESS OWNER

Small-Business (50 or fewer emp.)

11/6/2026

"Less Paperwork, Better Workflow, Happier Customers"

5/5

What do you like best about Torque360?

The feature I appreciate most in Torque360 is digital authorization. It has made getting customer approval for additional repairs much less of a hassle. Instead of repeatedly calling customers, explaining every detail, and waiting for them to come back to the shop, we can send the estimate digitally and let them review and approve the work at their convenience. I also like that everything stays connected to the repair order, so it's easier to keep track of what was approved. Combined with Digital Vehicle Inspections, where we can share photos and explain recommended services, it makes the entire customer approval process feel more professional. It's one of those features that might seem simple at first, but once you start using it regularly, you realize how much time it saves. Review collected by and hosted on G2.com.

What do you dislike about Torque360?

There isn't much I can complain about with Torque360 because the features we use have been working well for our shop. If I had to pick something, I'd say the mobile app still has room to grow. It would be nice to have more of the desktop functionality available on mobile, especially when checking repair orders, reviewing reports, or managing customer information while moving around the shop. Having that flexibility would make the software even more convenient. Other than that, I haven't come across anything that I would consider a major drawback. Review collected by and hosted on G2.com.

What problems is Torque360 solving and how is that benefiting you?

Before using Torque360, one of our biggest challenges was keeping customers updated and getting repair approvals without interrupting the workflow. A lot of time was spent making phone calls, explaining inspection findings, and following up just to get permission to move forward with a job. Digital Vehicle Inspections and digital authorization have helped address that problem. Now we can upload pictures of vehicle issues, share inspection results, and let customers approve recommended repairs remotely. It has reduced unnecessary back-and-forth and made it easier to move jobs along without waiting around for someone to visit the shop. Another improvement has been having customer records, estimates, invoices, and repair history accessible in one place. We used to spend more time looking for information across different records, but now it's much easier to keep everything organized. These changes may sound small individually, but together they have made a noticeable difference in how we handle daily work. Review collected by and hosted on G2.com.