G2

Tim A.

Director, Customer Success

Mid-Market (51-1000 emp.)

1/17/2019

"Topbox user since 2015"

4.5/5

What do you like best about TopBox?

The ability to slice and dice survey data and present meaningful insights to our key internal stakeholders. Review collected by and hosted on G2.com.

What do you dislike about TopBox?

Nothing major - there have been small usability enhancements over the years, but nothing that isn't to be expected as an early adopter. Review collected by and hosted on G2.com.

Recommendations to others considering TopBox:

Working with the Waypoint consulting team to define our NPS survey program was an important first step before implementing TopBox. Once we had our program defined, translating that into TopBox was pretty straightforward. Review collected by and hosted on G2.com.

What problems is TopBox solving and how is that benefiting you?

We use Topbox to analyze our quarterly NPS survey data, and prepare the results presentation that is presented to our executive team. The main benefit is the ability to more easily get our executives engaged with the feedback we are gathering from our customers, and using those cross-functional insights to make strategic decisions about the business. Review collected by and hosted on G2.com.