![Manon M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manon M.")
MM

Manon M.

Co-Fondatrice 

Mid-Market (51-1000 emp.)

2/17/2026

"Simple and essential in-app surveys to understand churn"

5/5

What do you like best about Told?

We set up in-app surveys on our unsubscribe funnel in just a few minutes, without needing to involve the tech team. It's really easy to handle. As a result, we finally understand why our users are unsubscribing, and it gives us concrete ways to improve. The design of the surveys is clean, the responses come in real-time, and we can iterate super quickly. In short, it has become an indispensable tool for our team! Review collected by and hosted on G2.com.

What do you dislike about Told?

Honestly, there isn't much to criticize. If I really had to look for an area of improvement, it would be the ability to more easily push business variables into the surveys. Review collected by and hosted on G2.com.

What problems is Told solving and how is that benefiting you?

Unsubscribe. We were losing customers without really understanding why. With in-app surveys integrated directly into our unsubscribe funnel, we now capture feedback at the key moment — when the user is about to leave. This has allowed us to identify patterns we didn't suspect, prioritize the right product projects, and concretely reduce churn. Basically, Told has transformed a blind spot into a real source of actionable insights for the entire team. Review collected by and hosted on G2.com.

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Validated ReviewerSource: OrganicAI Translated

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4.9 out of 5 · Verified reviews from real users

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