G2

Josh H.

President

Small-Business (50 or fewer emp.)

12/2/2021

"Ticketing on steroids!"

5/5

Describe the project or task Tier2 Technology helped with:

We wanted to minimize the time spent on most client support requests (tickets). Review collected by and hosted on G2.com.

What do you like best about Tier2 Technology?

Every support ticket includes comprehensive troubleshooting data automatically attached to the ticket. When paired with Tier2's physical helpdesk button, opening tickets becomes as simple as your client literally pressing a button. When you require technical support, they are quick to respond. Review collected by and hosted on G2.com.

What do you dislike about Tier2 Technology?

Sometimes when a client presses their help button, the email address field is automatically filled with the default Outlook license's username, which isn't always a client's actual email address. This is pretty rare though, and they do have a work-around too. Review collected by and hosted on G2.com.

What problems is Tier2 Technology solving and how is that benefiting you?

We wanted to simply opening a ticket for a clients. Additionally, we save about 10 minutes on each support ticket because a ton of diagnostic data is already provided and attached to each ticket. That saves us a bunch of labor costs! Review collected by and hosted on G2.com.