G2

sanchitha H.

Software Engineer

Mid-Market (51-1000 emp.)

10/29/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"AI-Powered 24/7 Chatbot That Boosts Engagement and Lead Generation"

4.5/5

What do you like best about Tidio?

What I like best about Tidio is its AI-powered chatbot, which helps us engage with website visitors 24/7, answer queries instantly, and generate potential leads. The ability to train the AI using our website content and FAQs makes it easier to provide relevant and consistent responses while reducing manual effort. It also helps us improve visitor engagement and identify potential business opportunities more efficiently. Review collected by and hosted on G2.com.

What do you dislike about Tidio?

One of the main drawbacks of Tidio is its pricing, as the cost can increase when additional AI conversations are required. Some advanced features and higher usage limits are available only on more expensive plans. Additionally, the AI chatbot sometimes needs further training and refinement to provide accurate responses to specific business-related queries. More flexible pricing and better control over AI usage would make the platform even more valuable. Review collected by and hosted on G2.com.

What problems is Tidio solving and how is that benefiting you?

Tidio helps us engage with website visitors in real time, respond to customer queries 24/7, and capture potential leads without requiring constant manual intervention. Its AI chatbot provides instant answers based on our website content, helps visitors find relevant product information, and guides potential customers toward requesting demos or contacting our sales team. This improves the overall website experience, reduces the team's workload, and helps us identify and qualify business opportunities more efficiently. Review collected by and hosted on G2.com.