I like that Tidio is fast, user-friendly, and real-time, with immediate notifications when customers chat. I can use videos to talk with customers instead of going back and forth by email, and respond faster to product questions so they can decide what to get. The automated replies are especially helpful: Tidio suggests relevant, polite, professional answers, so I can choose a response instead of typing one manually or looking one up. I also like that updates make things easier, and that setup is easy. Review collected by and hosted on G2.com.

I think Tidio could improve by letting chats be manually or automatically assigned to another person when the first agent isn’t available, though everything else is all good. Review collected by and hosted on G2.com.