We use Tidio to help answer fans’ questions that can be found online or are frequently asked. It helps with the bottleneck of repetitive questions, so our team can handle higher-ticket items and fans get answers faster. I like how easy Tidio is to use for our Fan Services Representatives and how easy it is for me to set up flows, Q&As, and other things in the back end. The initial setup was very easy, and Tidio offered a few different product options that we thought would help our workflow. Review collected by and hosted on G2.com.

I think flows could use some work, since I sometimes run into an odd bug. For example, changing a URL slug inside a flow can make it trigger on all webpages until I adjust it again. Email notifications to our Fan Services reps also often don’t get sent. Review collected by and hosted on G2.com.