Ticket automation is quite fast app for resolving and tracking tickets. I have used it and found it to bevery handy. Also it has alert system which will let user know the status of it and help them to view the result. Review collected by and hosted on G2.com.

As far i have noticed users don't add much details while creating ticket but that's not we can't say it is that bad but it should ask users to add atleast 100 word description so that it would be easy for others to understand the tickets easily. Review collected by and hosted on G2.com.