# Ticket Automation Reviews **Vendor:** HitchHiker **Category:** [Tour Operator Software](https://www.g2.com/categories/tour-operator) **Average Rating:** 4.2/5.0 **Total Reviews:** 4 ## About Ticket Automation HitchHiker develops software solutions for airlines, consolidators, online portals (OTAs), travel agencies, tour operators and travel management companies. ## Ticket Automation Reviews ### 1. hassle free manage Incident management and Real-time collaboration **Rating:** 4.0/5.0 stars **Reviewed by:** Uttam K. | Associate Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Ticket Automation?** It's automatically assign incoming support requests to the appropriate team or team member based on predefined rules. **What do you dislike about Ticket Automation?** everything is fine and ui needs to be enhanced **What problems is Ticket Automation solving and how is that benefiting you?** It address several challenges faced by tour operators, providing significant benefits in terms of efficiency, customer satisfaction, and overall business operations. ### 2. Fast and Usable **Rating:** 4.5/5.0 stars **Reviewed by:** Karan S. | Programmer Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Ticket Automation?** Ticket automation is quite fast app for resolving and tracking tickets. I have used it and found it to bevery handy. Also it has alert system which will let user know the status of it and help them to view the result. **What do you dislike about Ticket Automation?** As far i have noticed users don't add much details while creating ticket but that's not we can't say it is that bad but it should ask users to add atleast 100 word description so that it would be easy for others to understand the tickets easily. **What problems is Ticket Automation solving and how is that benefiting you?** There are many problems it is helping us to be with. We are using it in our organization to track various tickets related to development, testing, and also for tracking bugs. ### 3. Good and efficient which is likely to be used **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about Ticket Automation?** Ticket Automation maintains customer service standards and makes it easier to prioritize tickets according to specific set rules and define the order in which keys are addressed to ensure a timely and efficient resolution. It also makes it easy for customers to track the solution and status from time to time. Moreover, it has also increased agent efficiency and productivity, improving agent efficiency/productivity, less room for human error and faster ticket response times. **What do you dislike about Ticket Automation?** There is no emotional connection involved here as everything seems to be automated, handled by robotics, due to which people do not get personal attention. They cannot have a brief conversation with the machine as they enjoy with customer service representatives. **What problems is Ticket Automation solving and how is that benefiting you?** Ticket Automation has yet to be an effective tool/ software that reduces business costs. It is often used by most organizations wherein they can further bring their expenses down by opting for cloud technology as it eliminates the purchasing and maintenance cost of hardware. ### 4. A necessity in Service Industry - Ticket Automation! **Rating:** 4.5/5.0 stars **Reviewed by:** Rohit Y. | Solution Architect, Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Ticket Automation?** One of the most critical aspects of ticket automation is the seamless and efficient ticket cataloging and tracking of various service requests/incidents or tickets. It's beneficial in the assignment and categorization of tickets. **What do you dislike about Ticket Automation?** I did not come across any specific drawbacks. The utility is extremely useful and helps immensely in ticket categorization, assignment and prioritization during operations. **What problems is Ticket Automation solving and how is that benefiting you?** It effectively helps in auto-assignment, categorization and assignment of tickets. Ticket Automation also helps prioritize the tickets based on their SLAs, which is a great benefit. - [View Ticket Automation pricing details and edition comparison](https://www.g2.com/products/ticket-automation/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-22+18%3A41%3A16+-0500&secure%5Bsession_id%5D=bf2697da-4dae-4533-a82b-21501af73788&secure%5Btoken%5D=c316211a2f85bcdf97a9918ba139aeeb2c948d0a27c64d36c6e77d423762193d&format=llm_user) ## Ticket Automation Features **Agentic AI - Tour Operator** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making ## Top Ticket Automation Alternatives - [Peek Pro](https://www.g2.com/products/peek-pro/reviews) - 4.2/5.0 (76 reviews) - [Regpack](https://www.g2.com/products/regpack/reviews) - 3.9/5.0 (74 reviews) - [Checkfront](https://www.g2.com/products/checkfront/reviews) - 4.4/5.0 (74 reviews)