Following up after someone requests a quote can be difficult when the team is dealing with new inquiries at the same time. Thoughtly gives us a more consistent way to reconnect and find out whether someone still needs help. Thoughtly saves our team a lot of time by handling routine calls and follow-ups that would otherwise require manual work. We still have people involved when a conversation needs more attention, but the amount of repetitive work it takes off the team makes the cost worthwhile for us. Review collected by and hosted on G2.com.

We had to be careful about what the workflow could and couldn't discuss. Some questions need to go directly to a licensed member of the team. Review collected by and hosted on G2.com.