One of our biggest problems was missing calls when the office was busy. By the time someone called the customer back, they had sometimes already moved on. Thoughtly gives us a better way to handle those first conversations and capture what the customer needs before our team follows up. Thoughtly helps us automate routine calls and follow-ups, which saves our team time and allows us to focus on conversations that actually need a person. For the amount of work it takes off our team’s plate, the cost feels justified. Review collected by and hosted on G2.com.

Getting the workflow right took some trial and error. We had to be very clear about which calls could be handled automatically and which ones needed to go straight to a person. Review collected by and hosted on G2.com.