When someone misses an admissions conversation, the follow-up can easily become a string of generic reminders. Thoughtly lets us make a more relevant outreach, acknowledge the missed connection, and help the prospective student choose a better time to talk. Advisors can see the outcome and pick up the conversation with context. The value comes from having a more consistent way to follow up with prospective students after missed advisor calls without adding more manual work for the admissions team. The ability to automate the initial follow-up while giving advisors context to continue the conversation makes the cost worthwhile for a team handling a high volume of advising conversations. Review collected by and hosted on G2.com.

We needed to align on how long follow-up should continue and when a student should be removed from the workflow. That required coordination between admissions and marketing. Review collected by and hosted on G2.com.