--- title: Thought Industries Reviews meta_title: 'Thought Industries Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 162 reviews by the users' company size, role or industry to find out how Thought Industries works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 162 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Thought Industries Reviews **Vendor:** Thought Industries **Category:** [Customer Education Software](https://www.g2.com/categories/customer-education) **Average Rating:** 4.1/5.0 **Total Reviews:** 162 ## About Thought Industries Thought Industries is the world’s leading Enterprise Learning software platform, empowering businesses to create compelling learning experiences for customers, partners and professionals. These experiences help businesses grow revenue, increase customer loyalty, and ensure customer success across technology, manufacturing, healthcare and other industries with complex products and training requirements. Thought Industries was founded in 2013 around the core belief that online learning experiences should be modern, intuitive, engaging, and scalable. Headquartered in Boston, Thought Industries has offices across North America and Europe. ## Thought Industries Pros & Cons **What users like:** - Users value the **strong collaboration** fostered by community engagement and exceptional support from the Thought Industries team. (1 reviews) - Users value the **exceptional customer support** and community engagement, fostering a strong sense of belonging and empowerment. (1 reviews) - Users praise the **exceptional customer support** of Thought Industries, enhancing their learning journey and community engagement experience. (1 reviews) - Users appreciate the **strong community engagement** and supportive resources, enhancing their learning experience significantly. (1 reviews) - Users appreciate the **exceptional support and community engagement** from Thought Industries, fostering a dynamic learning environment. (1 reviews) - Review Process (1 reviews) **What users dislike:** - Users desire more **enhancements in customization and analytics** to maximize the platform's capabilities effectively. (1 reviews) - Users note a **lack of extensive customization** options, indicating a desire for more flexibility in the platform. (1 reviews) - Users note that utilizing Thought Industries requires **significant upfront time investment** for optimal customization and strategy development. (1 reviews) ## Thought Industries Reviews ### 1. A Customer Education Platform That Truly Puts Learners First **Rating:** 4.5/5.0 stars **Reviewed by:** Damaris L. | Senior Instructional Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2025 **What do you like best about Thought Industries?** What sets this LMS apart is the level of support and community engagement it fosters. The customer education team is phenomenal—responsive, thoughtful, and deeply invested in user success. I especially value the weekly office hours, community events, and open sessions that create an inclusive and dynamic learning ecosystem. The follow-up emails and guided assistance make sure nothing falls through the cracks. The “panoramas” concept is a standout feature that helps map the learning journey for different audiences in a meaningful, scalable way. I always feel seen, heard, and part of a real learning community. The impact of this support cannot be overstated—it’s empowering and consistent. **What do you dislike about Thought Industries?** There’s little to critique. If I had to mention something, I’d say I’d love to see continued enhancements in customization and analytics capabilities—but even these are evolving quickly. To fully unlock the platform's potential, you do need to invest time upfront in designing a thoughtful strategy for public, partner, and internal L&D implementation. A clear roadmap and internal alignment are key to making the most of everything the system has to offer. **What problems is Thought Industries solving and how is that benefiting you?** The platform enables us to create, organize, and share on-demand learning content with multiple audiences—internal teams, partners, and customers—in a streamlined and scalable way. It also allows us to track learning progress, report on outcomes, and export data to our BI tools, helping us directly measure the business impact of our learning programs. ### 2. Great platform for eLearning - especially with hands-on labs **Rating:** 4.5/5.0 stars **Reviewed by:** Simon F. | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Thought Industries?** Thought Industries (Ti) provides a modern platform which is both a Learning Management System and an authoring tool for self-paced eLearning (and indeed instructor-led training too). The implementation was relatively straightforward and Ti had expertise on hand to help. This was mainly needed for some integrations with other tools like SSO. There were three main capabilities we were looking for which Ti came out very strong on. 1) We needed a public facing shop-front for our training so that anonymous users could browse our training catalogue. 2) We needed the ability to integrate with a hands-on lab provider (Skytap) so learners had self-service access to our software products within the eLearning environment. 3) We needed to provide distinct learner experiences for three categories of learners (our employees, our partners, our customers). Ti has continued to deliver faultlessly on all three. We also needed a platform which could be easily managed by a very small team and in which instructors could easily add and manage content with minimal training. Finally, we needed a reliable platform along with access to responsive support for those rare times when needed. We continue to receive great feedback from our learners, we are continually adding to our portfolio of training and the amount of time we spend on supporting learners is minimal (and the majority of issues we do get are related to user error or log-in challenges related to our SSO). **What do you dislike about Thought Industries?** If I had to choose a weak point, it would be the way instructor-led training is configured in Ti. Luckily, our volume of instructor-led events is low so not a huge challenge for us. We do run ILTs occasionally and it all works fine, it's just a bit cumbersome the way sessions are created and managed. I know other Ti customers do run high volume of ILTs so there must be ways to make this work which perhaps we did not explore fully due to our low requirements. **What problems is Thought Industries solving and how is that benefiting you?** 1) We need to keep our sales and presales teams fully enabled on product lines which are evolving very fast. 2) We need to provide user training, including hands-on access to our software products, to customers as well as prospects wishing to evaluate our products. 3) We need to keep our partners up to date and enabled at three levels: sales, presales and technical services delivery. We also provide partner training around competencies which are linked to accreditations as part of our partner programme. One of Ti's key strengths is its learning catalogue. By using custom tags, we can provide a shopping-like browsing experience as well as comprehensive search. We also use Learning Paths and custom pages to sign-post recommended learning to groups of learners. ### 3. Excellent Support and Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Thought Industries?** Thought Industries is an excellent LMS! we have had a fantastic experience not only with the software but also with the Team at TI. Our CSM is supportive, professional and always willing to help us, sometimes with little time to spare! Our most favourite feature is Panorama which has taken our customers to another level in their learning experiences. We went through a fantastic implementation experience and this has set us up for success. The software is easy to use and provides a great platform for people who use us, like our team on a daily basis. **What do you dislike about Thought Industries?** My only thing that I would say is that I would like there to be some slightly better features around in person training. **What problems is Thought Industries solving and how is that benefiting you?** TI is providing solutions to support a global customer audience across many languages and security requirements. ### 4. Highly recommended Learning Management System for employees, customers and partners **Rating:** 5.0/5.0 stars **Reviewed by:** Vandana . | LMS Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Thought Industries?** From the begnining, we had a seemless implemetation with TI and from day one its so easy to use. I use TI on a daily basis, being a LMS Manager of my organisation, I have to login every day and make sure TI aligns with needs of the organisations. TI provides a wide range of functionality and is best for internal as well external users, I particularly like Panorama. Using TI in our organisation we are able to provide our customer with their own mini learning page which gives them ability to see how the learnings being utilised and they feel more engaged with the platform. I have worked on different LMS however have not seen this particular feature which is provided by Panorma. The support team is very prompt and our Customer Success Manager is very responsive and has been very helpful in ensuring we get the resrouces we need from TI and our difficulties are resolved promptly. **What do you dislike about Thought Industries?** TI is amazing LMS compared to other LMS I worked on and it got lot of inbuild features, however I find the limitation to integrate the add-ons because of additional cost. Sometimes the data in reports are not accurate and not reliable so that is one of my concern area with TI. **What problems is Thought Industries solving and how is that benefiting you?** Thought Industries helped us streamline our Training offerings, we now have all over content at one place and everyone - Employees, Customer, Partners can access training from their specified Panorama. This gives us abiliity to make customised content as per the needs of audience, it helped us organise our content and user base. The learning offerings purchasing from the learning site directly is easy and user friendly. I like the Tag function which has made navigation so much easy and faster for the user. The ability to customize learner experiences by client with the help of Panorma has made the experience more meaningful for our users. ### 5. TI is a robust platform that allows you to easily create content and design and customize your site. **Rating:** 4.0/5.0 stars **Reviewed by:** Kathleen K. | Learning Experience Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Thought Industries?** I like how customizable the product is, you can add code to make it look and feel how you want. The mulitple content options are also nice, the addition of micro courses has been very helpful. **What do you dislike about Thought Industries?** Even though pages and widgets are customizable with code, it wasn't really built that way. For example, I'll use the 3 column widget to build out 3 cards/menu options with the code editor. I'll save it, come back later, and the code editor has added in random lines of code. I've also found that some features are built in one area of the product, but aren't reflected to similar areas of the product. For example, if you add a link to a content widget, you'll be able to set that link to open in a new tab. However if you add links to your site (Design > Theme > Navigation Links) you can't set those to open on new tabs. **Recommendations to others considering Thought Industries:** I started using TI with very little knowledge of LMS platforms and it was extremely easy to adjust to; they offer great onboarding courses and learning materials to improve your LMS. It's very customizable to give your instance a distinct look according to your brand and the variety of content types TI offers is awesome! **What problems is Thought Industries solving and how is that benefiting you?** Thought Industries gives us a place to house our certificate content, it supports us with new user onboarding and reduces the time it takes for a new user to be independent in our product. **Official Response from Mike Daecher:** > Thank you Kathleen! We really appreciate the feedback! ### 6. A Powerful LMS Platform for B2B Customers **Rating:** 4.5/5.0 stars **Reviewed by:** Adrian D. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2023 **What do you like best about Thought Industries?** TI provides a wide range of functionality for a high level LMS. Our customers range from mid-sized businesses to Fortune 500. Using TI, we're able to provide a robust, and easy to use learning experience for our customers. We repeatedlly hear customers say they like how clean our courses are. TI also provides advanced capabilities such as setting up exclusvie, branded campuses for our customers (Panoramas), multilingual support, SCORM support, ecommerce and multicurrency support, learning paths, integration with Salesforce, and a highly customizable user interface. The weekly, focused learning sessions have been extremely helpful in learning key functionality in bite-sized lessons. Also, our Customer Success Manager is very responsive and has been very helpful in ensuring we get the resrouces we need from TI. **What do you dislike about Thought Industries?** Expect a bit of a learning curve when adopting TI. While we did get thorough training up front, it was too much too soon and we felt a bit confused trying to implement some of the advanced functionality. Also, getting technical support for some issues has been slower than we would have liked. **What problems is Thought Industries solving and how is that benefiting you?** TI enables us to provide an advanced, robust and easy to use learning experience for our customers. ### 7. Great LMS partner! **Rating:** 4.5/5.0 stars **Reviewed by:** Joana S. | Associate Managing Consultant , Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Thought Industries?** I enjoy this partnership quite a lot and the folks at TI have always been available and quick to reply to any questions or need of assistance. **What do you dislike about Thought Industries?** In the content creation perspective, it would be nice to have a bigger range of interactive native pages to choose from. **What problems is Thought Industries solving and how is that benefiting you?** TI has helped us establish a one-stop shop for learning, easily accessible to our clients, through multiple means of entry. ### 8. Strong customer education platform, with a few limitations **Rating:** 3.5/5.0 stars **Reviewed by:** Sara V. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Thought Industries?** - Learner (end-user) experience is great, it's easy to create an account and access learning - Highly customizable so it is cohesive with the rest of your brand's website -Great technical support (shout out to Nick who always records Looms to explain things to me) - Great CSM team, Jon and team will work with you to identify your goals and hold you accountable to meeting them while optimizing your use of the system **What do you dislike about Thought Industries?** - Supporting a true multilingual experience is very difficult, with an inability to provide translations for certain areas of the platform -The backend is extremely clunky especially when trying to navigate between panoramas and the main school and when customzing course detail pages, page layouts,and learning paths - Limited options for building content with the native course builder if you want to include anything other than video and knowledge checks in your course **What problems is Thought Industries solving and how is that benefiting you?** TI is helping us deliver product training at scale to our customers. It has been particularly successful with helping us offer a self-serve experience when onboarding smaller organizations to our product. ### 9. An LMS that offers more features that the overage and easy to integrate. **Rating:** 4.5/5.0 stars **Reviewed by:** Yohiner C. | Learning Architect , Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Thought Industries?** Thought Industries offers at the same time enterprise-grade features that are easy to use and customize. The customer support is incredibly responsive, and it is very easy to integrate the tools you already use, such as Teams, Zoom, Payment Gateways, and Credly. **What do you dislike about Thought Industries?** Surveys, Quizzes, and assessment pages need to be improved by adding additional configurations, such as mandatory questions or the ability to force learners to attach files in the case of assessment pages. **What problems is Thought Industries solving and how is that benefiting you?** TI is helping us to execute enablement programs for our partners and adoption training courses for our customers. ### 10. A feature-rich platform, for Digital Learning **Rating:** 4.0/5.0 stars **Reviewed by:** Craig S. | Senior Digital Learning Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Thought Industries?** Thought Industries is somewhat user-friendly. Its interface ensures that you can get started without a steep learning curve, which is great for busy learning developers. Thought Industries' customer support is both knowledgeable and responsive. It's reassuring to have a support team that's there when you encounter challenges and can respond quickly to your needs, understanding the impact on your own customers. Thought Industries seamlessly integrates into daily workflows, making content development and delivery more efficient. **What do you dislike about Thought Industries?** One aspect that sometimes frustrates me is the platform's relatively slow pace in rolling out new features. In a fast-evolving digital learning landscape, quicker adaptability can be crucial. Thought Industries could improve by being more agile in this regard. Another point of concern is the cost associated with some integrations. While the platform itself offers a robust set of features, additional integrations can come with a substantial price tag. This might deter smaller organizations with limited budgets. **What problems is Thought Industries solving and how is that benefiting you?** Thought Industries offers a rich set of features that effectively address the diverse needs of our customer education. It simplifies every aspect of our learning process, from content creation and delivery to management. Unlike some overly complex LMS platforms, Thought Industries prioritizes functionality over flashy gimmicks. This streamlined approach allowsus to focus on what truly matters: delivering meaningful and effective customer education. ## Thought Industries Discussions - [How many customers thought industries have?](https://www.g2.com/discussions/how-many-customers-thought-industries-have) - 1 comment - [View Thought Industries pricing details and edition comparison](https://www.g2.com/products/thought-industries/reviews/thought-industries-review-6671691?section=pricing&secure%5Bexpires_at%5D=2026-07-17+21%3A30%3A07+-0500&secure%5Bsession_id%5D=18d49ff5-eee1-4a75-a8b6-c705deb0f866&secure%5Btoken%5D=68cb9bf6331ae7eac8af8f6e2e577274e21fb03ffa643f5a2a8d31081bfff6bd&format=llm_user) ## Thought Industries Integrations - [Bongo](https://www.g2.com/products/bongo/reviews) - [Domo](https://www.g2.com/products/domo/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Looker](https://www.g2.com/products/looker/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Thought Industries Features **Training & eLearning** - Content Delivery and Tracking - Customer Training - Manager Portals - Content Storage and Management **Training & eLearning** - Content Creation - Content Libraries **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Social Learning - Content Creation - Manager Portals - Content Storage and Management - Content Libraries **Training & eLearning** - Manager Portals - Content Libraries **Platform Basics** - Integrations - Multiple Content Types - Mobility **Generative AI** - AI Text Generation - AI Text Summarization **Course Authoring** - Course Builder - Role-Based Templates - Assessments & Quizzes - Instructor-Led Training **Training & Learning** - Self-paced - Content Creation - Content Storage and Management - Quiz Capabilities - Certification Engine **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image **Agentic AI - Course Authoring** - Adaptive Learning - Natural Language Interaction **Course Delivery** - Learning Paths - Communication & Notifications - Assignment Scheduling **Data & Analytics** - Visualization - Learner tracker - Analytics **Course Management** - Gamification - Varied User Types - Certifications - Industry Compliance **Generative AI** - AI Text Generation - AI Text Summarization **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **LMS Marketplace** - E-Commerce - Course Marketplace - Subscriptions **Interface** - White Labeling - Multilingual **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Customer Training - Manager Portals - Content Storage and Management - Content Libraries **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image **Agentic AI - Corporate Learning Management Systems ** - Adaptive Learning - Natural Language Interaction ## Top Thought Industries Alternatives - [Docebo](https://www.g2.com/products/docebo/reviews) - 4.3/5.0 (725 reviews) - [Absorb LMS](https://www.g2.com/products/absorb-software-absorb-lms/reviews) - 4.6/5.0 (933 reviews) - [Litmos](https://www.g2.com/products/litmos/reviews) - 4.3/5.0 (680 reviews)