
Our dedicated team was consistently responsive and available whenever issues came up. Planned meetings were well structured and stayed focused on the tasks at hand. When we didn’t reach our goals, they were almost always willing to stay overtime or make themselves available for a follow-up session to ensure the issues were fully addressed. Although we ultimately decided to use a different middleware vendor, Third Wave also offers integration solutions and support. Review collected by and hosted on G2.com.
The fact that Ascarii, a UK-based company, was used as a subcontractor for some of Third Wave’s work sometimes complicated things, mainly because of the large time zone difference between Summer Fridays (in LA) and Ascarii. As a result, some issues took longer than they needed to resolve, and we only had a small window each day when everyone was online and actively working. Review collected by and hosted on G2.com.