--- title: Textline Reviews meta_title: 'Textline Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 381 reviews by the users' company size, role or industry to find out how Textline works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 381 scale: '5' date_modified: '2026-07-07' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Textline Reviews **Vendor:** Textline **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.7/5.0 **Total Reviews:** 381 ## About Textline Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients, or employees using Textline to build better relationships, deliver top-notch customer service, or close more deals. With features like a shared SMS inbox, two-way texting, HIPAA-compliant SMS, live web chat, automations, and more, Textline helps thousands of companies, including 1-800-GOT-JUNK?, Tuft & Needle, and Lyft, improve and streamline business conversations. Try Textline free for 14 days today and start customizing your customer outreach and automating your communication workflows. ## Textline Pros & Cons **What users like:** - Users appreciate the **ease of use** of Textline, enjoying its straightforward interface and quick setup. (141 reviews) - Users praise the **friendly and responsive customer support** from Textline, ensuring prompt assistance for all inquiries. (127 reviews) - Users appreciate the **helpful customer support** of Textline, praising its quick responses and efficient issue resolution. (125 reviews) - Users appreciate the **excellent communication capabilities** of Textline, enhancing customer support and service delivery efficiency. (85 reviews) - Users appreciate Textline's **efficient communication features** that enhance customer support and streamline workflow effectively. (79 reviews) - Text Messaging (68 reviews) - Easy Communication (67 reviews) - Customer Satisfaction (54 reviews) - Efficiency (52 reviews) - Automation (50 reviews) **What users dislike:** - Users desire **missing features** like message tracking, editing, advanced billing, and better integrations for Textline. (37 reviews) - Users experience **messaging issues** with delayed message updates and navigation difficulties within the app. (31 reviews) - Users struggle with **notification issues** such as excessive alerts and limited filtering options for messages and tags. (26 reviews) - Users find Textline's **limited features** restrictive, particularly lacking bulk messaging shortcuts and advanced integrations. (19 reviews) - Users experience **unexplained errors and failures** to send messages, complicating communication with no clear guidance. (19 reviews) - Limited Messaging Features (15 reviews) - Limited Texting Features (15 reviews) - SMS Limitations (15 reviews) - Users often face **technical issues** with Textline, including system crashes and routing errors, impacting communication efficiency. (15 reviews) - Poor Customer Support (14 reviews) ## Textline Reviews ### 1. Outstanding Support from Jennifer **Rating:** 4.5/5.0 stars **Reviewed by:** Brianna V. | Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Textline?** Jennifer was amazing! She helped me get two agents logged in who were having MFA issues and made the whole process smooth and hassle-free. She was quick to respond, super knowledgeable, and really pleasant to work with. Her support made a frustrating situation easy to handle. Huge thanks to Jennifer for the excellent service! **What do you dislike about Textline?** No concerns or dislikes to share at the moment. **What problems is Textline solving and how is that benefiting you?** Textline is helping streamline and simplify real-time communication with our customers. It solves the problem of delayed or missed outreach by allowing us to quickly connect via text, which is often more convenient and effective than phone or email. This benefits us by improving response times, reducing back-and-forth, and giving our team a clear, trackable way to manage conversations. It keeps things moving and helps us deliver better support without letting anything slip through the cracks. ### 2. the support team and costumer service. **Rating:** 5.0/5.0 stars **Reviewed by:** parinaz e. | analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Textline?** other than the service being provided by textline the costumer service team is amazing. they make sure they answer all your questions and solve any issue you dealing with as soon as possible. it is easy to use and i like the features provided by textline because i use textline frequency. **What do you dislike about Textline?** Nothing that i know of so far using it the textline. **What problems is Textline solving and how is that benefiting you?** i constantly need to contact clients and because of spam calls alot of people do not answer my call and since somedays the hearing is coming up and we do need the requested documents from client to make sure we win i need to text them to know it is me and answer my call. which being a big help ### 3. The best texting platform but customers and potential leads **Rating:** 5.0/5.0 stars **Reviewed by:** Stephany C. | Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Textline?** What I like best about Textline is its user-friendly interface and team collaboration features that make it easy to manage and respond to customer messages efficiently. **What do you dislike about Textline?** What I dislike about Textline is that its pricing can be high for small businesses, and some users wish it offered more advanced customization or integrations out of the box. **What problems is Textline solving and how is that benefiting you?** Textline solves the problem of managing customer text conversations at scale by giving us a shared inbox, automation tools, and integrations, which helps me save time, stay organized, and respond faster to customers. ### 4. 10 **Rating:** 5.0/5.0 stars **Reviewed by:** Jany M. | insurance agent, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Textline?** I think what stands out about Textline is its focus on providing a seamless communication experience for businesses and their customers. plus, the fact that it allows for real-time conversations gives it a personal touch, which is always a bonus! **What do you dislike about Textline?** One potential downside of Textline is that it may not offer as much in terms of advanced automation features compared to some other customer support platforms. **What problems is Textline solving and how is that benefiting you?** the last crm I wasn't able to send more than 2 text and with text now i can send unlimited texts ### 5. Effective Service for our Model **Rating:** 4.5/5.0 stars **Reviewed by:** Stephanie F. | Director Of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Textline?** It's very helpful to have multiple users answering texts together. It helps us tackle a large daily volume, but also allows staff members to step in and assist or correct s needed. It also keeps a long history if there is ever a need for us to look back at an earlier conversation for our records. The announcements and automations are also a helpful feature. It is quite easy to use and learn. I love the whisper feature and short cut responses as well. UPDATE: Since I first left this review, textline has been much faster at responding to any minor issues we've had, that's been a great improvement. **What do you dislike about Textline?** Lately textline has had a few bugs that have interrupted our services and ability to respond. **What problems is Textline solving and how is that benefiting you?** We have a large customer base that often need quick answers to questions, and textline allows us to help a larger volume than if we had people just manning the phones. **Official Response from Ally Schuchert:** > Hi Stephanie, We're glad to hear that Textline has been helpful for your team in managing a large volume of texts and allowing multiple users to assist and correct as needed. We appreciate your feedback on the bugs you've experienced, and we apologize for any interruptions in service. Our team is constantly working to improve the platform and address any issues that arise. Thank you for your patience and understanding. Best, Ally ### 6. Easy, Efficient and Time-Saving **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie H. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2025 **What do you like best about Textline?** I use Textline on a daily basis. Aside of email, it is my most used form of communication with customers. It's a quick way to message customers and a convenient way for them to get back in touch with me. The announcement tool is fast and easy to use. Integration my contact list was a simple download. The filter options are very helpful in keeping your conversations organized. And the tiny time stamp on each message helps for a quick view on how long someone has been waiting for a reply. I have no experience with their Customer Support, which is a good thing. **What do you dislike about Textline?** If a customer "stops" the text messages. But then later wants to get added, I am not able to add them back. **What problems is Textline solving and how is that benefiting you?** I currently have no problems that need to be solved. **Official Response from Jenny Luo:** > Hi Natalie, Thank you for sharing your positive experience with Textline! I love to hear that your customer communication has been easy, efficient, and time-saving for you. If a customer opts out by sending "STOP", they should get a final message which lets them know they can opt back in at any time by sending "START". Best, Jenny ### 7. The best app we've used to date **Rating:** 5.0/5.0 stars **Reviewed by:** VIC B. | Insurance agent, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Textline?** Textline gives us the ability to communicate with our clients through text every day. Which makes it so convenient for us in so many ways. Textline keeps the client's phone numbers stored in the app for easy access, it allows us to keep record of the conversations, allows client to reach us before/after business hours and the best part is that we can acess it from anywhere. Customer service is always very efficient and will help resolve any problems in a very short amount of time. **What do you dislike about Textline?** So far the only thing that we've had a problem with was not being able to search for conversations by date. However, after contacting customer service, they were able to get us the requested information within a few hours. **What problems is Textline solving and how is that benefiting you?** We no longer need to rely on only phone calls and voice mails. We can send a client a message and they can view and respond at their convenience. ### 8. Quick and efficient escalation of issue! **Rating:** 5.0/5.0 stars **Reviewed by:** Leigh L. | Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Textline?** I like that it is very user friendly. As a manager it helps us keep track of all guest communication and have receipts for any issues that may occur. **What do you dislike about Textline?** The phone app is not very updated. You have to quit out of the app in order to see new messages. **What problems is Textline solving and how is that benefiting you?** It is making it easier for guests to reach us. Most people do not answer the phone anymore for random numbers so this helps us get in touch with them faster. ### 9. Textline is better than the rest! **Rating:** 5.0/5.0 stars **Reviewed by:** Symone R. | Marketing Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Textline?** The quick customer support and the ease of use/implementation. **What do you dislike about Textline?** As of now....there is nothing that I dislike **What problems is Textline solving and how is that benefiting you?** Textline makes it easy to collaborate with your team, book more demos, and have a tool that plugs into your existing HubSpot workflow without overcomplication. Everyone has been super responsive and I value the quick human support. They act more like a partner. Textline is a great tool. ### 10. Textline is a gamechanger for our company! **Rating:** 5.0/5.0 stars **Reviewed by:** Diana G. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Textline?** It is very easy to use and great customer service for set up. Implemented perfectly with our Pipedrive CRM. We use it everyday with all our customer and they love it too. **What do you dislike about Textline?** Would be even better if it could have a separate text bubble that stays on your pc. **What problems is Textline solving and how is that benefiting you?** Better at communicating with our customers and keeping call volume down that takes more time. We can easily text our customers through this and keep them updated. Also keeping track throughout our team of who is being responsive and helping each other respond to each others texts when we are not here. ### 11. Great Service but missing a few features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Textline?** I love TextLine. Adding texting to my business line was a game-changer. The good.... I am super happy with the service. I love how everything works and especially love the ability to integrate it into my CRM. The Zapier automations are great and add a level of customization that I love. It's easy to implement and integrate. Your customer service is awesome.... so far. I plan on using this service every day from now on. **What do you dislike about Textline?** It's pricey. You force me to buy 3 seats when I am a 1 person team. I understand that it gives me room to grow but you should leave that up to me. Only pay for the users I use. Right now I'm paying for 2 seats that I'm not using. Also, the interface is a little clunky. Not very intuitive and sometimes glitches and I have to refresh the page. Sometimes the notifications don't go through so I have to keep checking the app to make sure I'm not missing any potential leads. I would also appreciate the ability to block spam numbers. I am getting spam texts all the time and it slows down production. **What problems is Textline solving and how is that benefiting you?** People text nowadays. Some people avoid making phone calls and prefer texting or chatting with a company. So this fills a hole in our customer service pipeline that we didn't know how to resolve ourselves. It's a great platform and I plan on using it every day. ### 12. Textline saves me TIME **Rating:** 5.0/5.0 stars **Reviewed by:** Becky B. | Landscape Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Textline?** In today's world most people don't answer their phone. With Textline I can reach out to customers or reply to their inquiries directly. It opens up a communication link that saves us both time. **What do you dislike about Textline?** I would like to be able to message more than one person more easily. **What problems is Textline solving and how is that benefiting you?** Textline helps me and my team communicate with our customers more efficiently which saves us all time. It's also nice to have the conversation thread right there to view, so we can be reminded what went on with this customer in the past. ### 13. easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Brayan M. | logistic coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Textline?** we can keep internal conversations that only us ''users'' can see, the sender cannot see it which is good for internal information **What do you dislike about Textline?** we can't pin messages in the chat so when we need to find a reference number for example we need scroll until we find it **What problems is Textline solving and how is that benefiting you?** Is solving our communication problems ### 14. Best Texting Software for Medical Clinic **Rating:** 5.0/5.0 stars **Reviewed by:** Elias R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Textline?** Textline allows us to communicate with our patients even when our phone systems have been down and they have been down alot. The tagging features allow us to contact specific patient demographics and keep constant communication flowing. This system even allowed us to integrate with our custom software via an API. What can I say, except that I love it! **What do you dislike about Textline?** Nothing. The software does everything I need it to and more! **What problems is Textline solving and how is that benefiting you?** Since COVID, parents still wait in their cars to meet their therapists. It allows communication with a lot of folks simultaneously. ### 15. Texting made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Chary C. | Certified Community Health Advocate, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Textline?** I like that Texline allows real-time conversations between our case workers and our clients or business associates. This is vital in improving engagement and support. Overall ease of use and shortcut features helps streamline the communication process too. We would not be operational without Textline and use the application daily. Most importantly, we don't have issues with the application lagging. The tech support is also very responsive. Our company had previously used another application which had so many technical issues. Text line is a much improved upgrade. **What do you dislike about Textline?** There isn't anything I dislike. Occasionally the app is down and I do wish there was a mass text feature or a feature that would allow for an auto response. **What problems is Textline solving and how is that benefiting you?** Textline solves the problem of having a platform that is secure and safe to exchange personal information of clients without having to make phone calls. Clients can attach documentation with ease. ### 16. Needing copy of invoice **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Textline?** I like that I am able to text our team members real-time, and be able to schedule message and send group text. also the site is simple and very easy to use. **What do you dislike about Textline?** some tech issues like text from some team members are not coming through, invoice needs to be requested if i need a copy since my email was not the default recipient. I'm unable to create different group distro list for my team. **What problems is Textline solving and how is that benefiting you?** a place where our communication to our team is available for everyone to see, where the next person can step in immediately just by reading the text history. ### 17. It's efficient and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Mariana O. | Logistic Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Textline?** Very smooth and intuitive platform for team messaging and customer support. **What do you dislike about Textline?** Nothing so far — it works exactly as I need it to. **What problems is Textline solving and how is that benefiting you?** Textline helps centralize customer communication, making it easier to respond faster and stay organized. It reduces missed messages and improves team collaboration, which directly benefits our response time and customer satisfaction. ### 18. Fastest Service **Rating:** 5.0/5.0 stars **Reviewed by:** merary m. | District Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Textline?** What I love about Textline is that anyone can use it. A simple and effective way to utilize with all of our staff, the best way to reach customers, and focus on our company goals. Let's not even talk about their customer support with us, no wait time, always free to help, and they answer all of our questions. We use TextLine daily; it is our primary way of communicating with our Customers, and it's the best implementation for our company—super easy to integrate. **What do you dislike about Textline?** honestly we have no dislikes at the moment. **What problems is Textline solving and how is that benefiting you?** the comunication with our customers and retantion. ### 19. She was able to help me delete a message that was wrongly sent **Rating:** 4.5/5.0 stars **Reviewed by:** Jorie J. | Admin assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Textline?** It's easier to send text unlike other. and friendly customer support **What do you dislike about Textline?** Sometimes it logged. and the text won't show right away I still need to refresh **What problems is Textline solving and how is that benefiting you?** I accidentally sent a wrong message to a patient and they help me delete in the syste. ### 20. Great Texting Program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Textline?** Textline works so much better than the old system we were using, I get unlimited messages at any time of the day and it makes it easy to track and manage the leads I am working on. We use it every single day. **What do you dislike about Textline?** I wish it would integrate with our lead management system so I don't have to manually enter phone numbers but I understand this is not necessarily a Textline issue. **What problems is Textline solving and how is that benefiting you?** My old system would only let me send 2 messages from 9am-6pm now I can download the app on my phone and have it available at any time. ### 21. Very Satisfied **Rating:** 5.0/5.0 stars **Reviewed by:** Ana C. | CSR, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Textline?** The most helpful thing about Textline is being able to send messages to our customers because nowadays, most prefer it over a phone call or email. It is easy to acces, easy to use and customer support is great as they usually resolve it in under an hour. **What do you dislike about Textline?** The only thing that is inconvenient about it is that you cannot edit a message after you send it and there is no way of unsending it either. We depend on Textline for our work day so if it is down, we have to wait to continue with our work. **What problems is Textline solving and how is that benefiting you?** Textline helps us be able to communicate with our customers more efficiently. We are able to receive and send pictures of leaks or issues to better understand the situation. ### 22. Convenient Resource for Guests **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about Textline?** I enjoy that I can access my account both on my computer and on my phone, as well as the acct that I can have multiple agents logged on at once. Working for a camp with rental cottages, Textline is an easy way for our guests to reach out to us with questions any time of the day. It also allows them to contact us about their updated arrival times, and for us to make emergency announcements as needed when people are on site. **What do you dislike about Textline?** I understand why, but I do not like that I cannot be logged in on my account on both my phone and my computer without being logged out of the other automatically. **What problems is Textline solving and how is that benefiting you?** It solves our problem of how to be easily accessible to our guests when we are not physically around, as well as being able to share that responsibility to be intentionally focused on hospitality as a team. ### 23. Easy and efficient communication **Rating:** 5.0/5.0 stars **Reviewed by:** Elsy R. | Customer service representative, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2025 **What do you like best about Textline?** I am able to communicate with clients easier, they are able to text me without any issues **What do you dislike about Textline?** Nothing, I have no problem with me. Wish I could delete messages sometimes but it doesn’t really bother me **What problems is Textline solving and how is that benefiting you?** I am about to reach out to clients without no limitation ### 24. Straight forward user interface that produces positive results. **Rating:** 5.0/5.0 stars **Reviewed by:** Dexter U. | Regional Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2025 **What do you like best about Textline?** I enjoy the simplicity of Textline. It's fairly easy to schedule messages and send batch messages. The integration with Hubspot saves me more time than I can count. Easy search functions help keep track of anything you may have lost. Overall, it's been a great experience. Customer Support has always been helpful and quick to respond. **What do you dislike about Textline?** If I have messages filtered to unresolved and search for something, I cannot easily include the resolved threads without restarting the search. A very small pet peeve of mine. **What problems is Textline solving and how is that benefiting you?** Reaching out to employees in time-sensitive situations. ### 25. Works really well to text customers on the job. And support is always quick and helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Ian B. | Solar Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Textline?** Ease of use and responsive support, as well as speed of support when necessary. **What do you dislike about Textline?** I think the integration to pipedrive CRM could use some work, it works but could definitely be a bit better. **What problems is Textline solving and how is that benefiting you?** Allows us to reach an influx of customers on a daily 10 hour shift with ease. ### 26. Great Customer Service **Rating:** 3.5/5.0 stars **Reviewed by:** Gloriana W. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Textline?** So easy to use and fosters great communication with clients for that extra customer support. **What do you dislike about Textline?** I wish there were more filtering capabilities. **What problems is Textline solving and how is that benefiting you?** Instant communication with clients ### 27. Very easy to use and easily accessible for help if needed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Textline?** We love the feature of Textline HQ and the easiness of contacting them if we have any issues, but also, it is such a great resource for our company and our patients. We get so much good feedback!!! The search function works well to find details of certain messages, as well as textline organizes the messages well, it is easy to see which ones have not been addressed yet, and I love how easily you can see the message has been sitting there in your inbox. I also love the ability to assign certain conversations to certain people, that helps keep a team organized yet they can still work together. **What do you dislike about Textline?** Honestly, not too much. The ony thing I would say is when we complete a conversation, with the green check mark to resolve it, but if the patient messages back, it doesn't assign it to the user who was speaking to them before they "unresolved" the conversation, that would be nice if it automatically did that. **What problems is Textline solving and how is that benefiting you?** It solves the issue if our patients don't answer our phone calls, we can still get the infomration to them, and we know they will see it when they are available. It creates a quick way for pts to contact us about something small if needed. The scheduled texts are so nice to send to patients for appointment reminders. We love that it is HIPAA compliant and can send sensitive information over text!! ### 28. Excellent Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Textline?** Textline has a very user friendly interface. It is extremely easy for our teams to catch on and work quickly in the application. The support team is responsive and extremely knowledgeable. **What do you dislike about Textline?** I personally have not had any experience with Textline that I would say I dislike. **What problems is Textline solving and how is that benefiting you?** We need to quickly gather information from current clients as we represent them in legal hearings. Textline allows us to reach them much quicker than email. ### 29. It was awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Erickia M. | RN Care Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Textline?** It gives me another modality for reaching patients **What do you dislike about Textline?** I have no dislikes it is very efficient and simple to ise **What problems is Textline solving and how is that benefiting you?** Textline allows me to communicate with my patients ### 30. A valuable tool for service integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Textline?** I loved that textline had an option to text enable a digital phone number that was voice only. Our company uses zoom phones so being able to text from a department number with a local areacode was a game changer. Especially in Alaska where non-local phone numbers are seen as immediate spam or phising attempts. **What do you dislike about Textline?** Some of the phone number registration process could be a burden. Our CEO has sole signature authority for agreements, that presented a brief challenge durign setup. The carrier compliance took some work as well. **What problems is Textline solving and how is that benefiting you?** We are required to report employment information following training enrollment for Grant records. This tool enables us to follow up with our participants in an efficient and productive manner which is comfortable for participants as well. In this day and age we have taken note that most participants feel uncomfortable speaking over the phone or answering a cold call. We have had a much better response rate to online survey results. ### 31. Must try for businesses! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Textline?** I like the fact that you can add attachments or pictures and transfer the conversations to other team members when needed. **What do you dislike about Textline?** No option for a truly local number.All provided numbers are from al alternate area code which may be confusing for clients expecting a local number or the business landline number **What problems is Textline solving and how is that benefiting you?** Contacting clients that are not the most tech savvy. ### 32. Excellent Service - Excellent Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kenneth B. | CEO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Textline?** Textline is an excellent product that does everything we need a robust SMS product to do. **What do you dislike about Textline?** That I wasted my time with other providers before I found Textline. (more of a compliment) No complaints **What problems is Textline solving and how is that benefiting you?** Getting clients to respond ### 33. Textline makes my days easier with reaching clients **Rating:** 5.0/5.0 stars **Reviewed by:** Patricia T. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2025 **What do you like best about Textline?** I am able to communicate with people at all times of the day, even when the office is closed. Also able to have someone send me a reminder on something. **What do you dislike about Textline?** Nothing. It is amazing. It helps me so much daily. It is easy to use and i used it daily. **What problems is Textline solving and how is that benefiting you?** It helps us communicate with technicians who are working in the field and cannot take a call right away. Also helps with clients who need to reach us when they are also not able to reach us during business hours. **Official Response from Jenny Luo:** > Hi Patricia, We're delighted to hear that Textline has been so helpful for your daily communication needs, allowing you to reach people at any time and receive reminders. We appreciate your feedback and are glad to be of assistance. Warmly, Jenny ### 34. Efficient and easy to use texting platform **Rating:** 5.0/5.0 stars **Reviewed by:** Chakira S. | Community Health Partner, Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2025 **What do you like best about Textline?** I love that there is a contact book so that I can always reference who I am reaching out to and that I can claim those who are on my case load. **What do you dislike about Textline?** I do have to refresh or re-open Textline at least once a day in order to use it, but that is a small problem to have, compared to the features that it provides. **What problems is Textline solving and how is that benefiting you?** Textline provides a secure way to outreach those on my caseload and have a conversation with them, when a phone call is not possible. ### 35. The perfect fit for a Customer Support Team to operate together as efficiently as possible **Rating:** 5.0/5.0 stars **Reviewed by:** Nikolas C. | Technical Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Textline?** Our team of specialized tech service customer support professionals have a very easy time using Textline to work together as a team talking to unlimited customers each day, often talking to many customers at the same time all throught the day, every day. Our team had no trouble integrating Textline into our ticketing system of choice (zendesk) and the implemented notes that are automatically kept there frequently help us unravel technical challenges we're working on. The few times we've had to reach out to Textline Customer Support they've been immediately responsive and quickly created tailor-made solutions for our team. **What do you dislike about Textline?** The limitations on mass texting is somewhat restrictive, I've found myself scheduling a batch of texts individually rather than doing a group batch of texts. There are also limits on using our number as a shortcode reciever, but I'm not sure those limitations are textline's fault. **What problems is Textline solving and how is that benefiting you?** Textline allows us to text our customers solving complex technical support issues allowing one member of our team to pick up where the previous one left off. We have a local number that easily allows our customers to contact us, and is so easy to use we can actually answer tech questions while on the phone with other customers. Truly a lifesaver. ### 36. amazing website and app to use for buisness **Rating:** 4.5/5.0 stars **Reviewed by:** Eduardo C. | insurance rep, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Textline?** how easy it is to send messages to leads and follow up also with the app **What do you dislike about Textline?** no calling option and cannot connect to my number **What problems is Textline solving and how is that benefiting you?** how to follow up and contact leads fast ### 37. Textline is one of the best apps by far **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Textline?** I can schedule messages for prospects that may be out of our time zone instead of having to set reminders. **What do you dislike about Textline?** There is nothing that I dislike. Textline has a seamless program with many features that help make day to day tasks easier to tackle in a small amount of time. **What problems is Textline solving and how is that benefiting you?** We are able to connect with customers easier and faster. Most calls people think are Spam nowadays. Textline allows us to set automated responses. ### 38. Excellen Service - Immediate Response **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2025 **What do you like best about Textline?** It's easy to use and in this case I had a problem and received an immediate response from Jennifer **What do you dislike about Textline?** sometimes it doesn't load all the reservations **What problems is Textline solving and how is that benefiting you?** we are able to communicate with guests directly via text ### 39. Texting as a small business in the healthcare field is complicated. **Rating:** 5.0/5.0 stars **Reviewed by:** Joel F. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Textline?** UPDATED: 10292024: We've used the customer support function far more than we expected to, as the logic of "if this then that" isn't always obvious to our regimented brains. We recently found our account was completely blocked from use by Twilio (the god of all text messages) for an innocuous conversation regarding a non narcotic pain relief option, and learned that some things we get asked about, we can't text about! Textline (Sivan and Jenifer especially) helped coordinate a reinstatement of our ability to continue using the service. An entire business day without the ability to text from the textline I've spent YEARS encouraging people to use? YIKES! It's scary to think someone else is reading our text messages and can cut off our service whenever they see fit, with no warning, and no ability to ask why, but that's life in 2024 I guess. Pay a lot for a service and expect some sort of information as to why your account is forbidden? Nope, they don't care. Thankfully Textline has a direct line to the big boss of texts and we are back up and running. Probably only lost a few dozen customers and a few thousand bucks, no big deal. **What do you dislike about Textline?** We never know when messages aren't being delivered. The only way to know if a message you sent isn't received by the receiver is when they type "huh?". We've tried shrinking messages and breaking them up, but they arrive out of order and some don't even arrive. So it's a crap shoot. But so is driving to work every morning. **Recommendations to others considering Textline:** It's secure, it's relatively intuitive to figure out, and the more you use it, the more you realize the functionality you aren't using might end up being something you use. **What problems is Textline solving and how is that benefiting you?** Over half of our time on the phone is spent sitting on hold with doctors' offices, so while we wait on hold, we can keep working. We're one of the only compounding pharmacies in our area, and since several other compounders have closed up, and usually, without alerting their customers before permanently closing, we wouldn't be able to get any work done because all we would do would be answering the phone. Textline allows us to keep communicating even if we can't speak in person. It's also great for ensuring the people who need callbacks are available for our call. We hate voicemails! ### 40. Great platform for work use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Textline?** It’s easy to communicate with clients through Textline, very efficient without having to give out any of our personal information to stay in touch. **What do you dislike about Textline?** Sometimes it can be a little slow or not register a conversation, usually is quick to reboot after a few minutes though. **What problems is Textline solving and how is that benefiting you?** It helps us stay in touch quickly and efficiently with customers, gives them a way to know our hours and that they can reach out consistently. ### 41. Wonderful Service from Support!! **Rating:** 5.0/5.0 stars **Reviewed by:** Madalyn R. | SR Centralized Sales Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Textline?** The Support Team. I have always been able to bring up issues to the support team and get my issues resolved! It may take some time but they are very comunicative and friendly making sure that i know they are working diligently to resolve any problems that arrise. Shoutout to the representatives i have dealt with in the past! (Bhavati, Jenifer and Sivan)!!! **What do you dislike about Textline?** It would be great if textline would be more functional with multiple people in it at once. Just seems to not refresh in real time very often. **What problems is Textline solving and how is that benefiting you?** N/A **Official Response from Jenny Luo:** > Hi Madalyn, Thank you for your kind words and shoutout to our support team members! Sivan, Bhavati, and Jenifer are super stars. I'm glad to hear that they were able to assist effectively. We appreciate your feedback about refreshing in real time, please reach out to us at support@textline.com, and we can further assist with this. Best, Jenny ### 42. It has been a great using the app **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron R. | sales producer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Textline?** Text line is a great software the ease of use starting with a simple set up. After that the user interface is clean and understandable. making customer support easy to find using the text box above. We use text line every hour to talk to our insurance leads. text line is over all enjoyable because i can save my own templates in there. **What do you dislike about Textline?** since text line has no limit like richochet 360 its hard to text clients multiple times **What problems is Textline solving and how is that benefiting you?** reaching our customers more effectively ### 43. Pleasant experience **Rating:** 4.0/5.0 stars **Reviewed by:** Roger L. | agent, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2025 **What do you like best about Textline?** easy platform to use. Effective and organized **What do you dislike about Textline?** Currently, there is no complaint i have towards textline. **What problems is Textline solving and how is that benefiting you?** Makes communicating via text easy and simple. ### 44. So far so good! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2025 **What do you like best about Textline?** We are new to Textline, but we are excited about this new opportunity to streamline our customer communication! I especially love the shortcut feature, since we will be sending a lot of similar messages and that really saves time! I've used the helpline once and got immediate response and they were able to fix my issue within 5 minutes! So far the customer service is excellent as well. **What do you dislike about Textline?** Nothing to complain about yet! Any issue we've had has been resolved. **What problems is Textline solving and how is that benefiting you?** It's a central location where we can keep track of customer contact, no matter who does the contacting! Saves so much time and keeps everyone on the same page. ### 45. Ease of communication for business purposes **Rating:** 5.0/5.0 stars **Reviewed by:** Logan S. | Inside Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Textline?** What I like the best about textline is how simple it is to communicate with customers at my work. It allows direct communicaton without comprimising my own phone number. It's secure and priviate and super easy to use. I always use textline every day, I log in every day of my shift. It is very easy to access on the internet and it is all embedded in one website. There is no need for multiple tabs open as this is an all in one platform. This service takes my customer service to the next level with direct contact. I establish a personal customer relationship with them knowing they can reach out any time. Texting is all combined into one which makes it easier to communicate. **What do you dislike about Textline?** The least helpful thing about textline is **What problems is Textline solving and how is that benefiting you?** Textline helps solves all my communcation problems with the ease of me being able to text a customer directly to their cell phone from my computer at the ease of my desk and computer. This is the best DIRECT communcation you would want to be in with customer service **Official Response from Ally Schuchert:** > Hi Logan, We're thrilled to hear that Textline has made communication with your customers so simple and secure. We're glad to be a part of taking your customer service to the next level. Best, Ally ### 46. Textline Is a Lifesaver **Rating:** 5.0/5.0 stars **Reviewed by:** Austen M. | Employment Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Textline?** It makes managing communications easy and less confusing. **What do you dislike about Textline?** Textline will have unexplained errors and messages that will fail to send without explanation. For example, I was attempting to send messages over the character limit, but the software did not indicate this to me. **What problems is Textline solving and how is that benefiting you?** Communicating with candidates through our hiring process. ### 47. Textline is very convenient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2025 **What do you like best about Textline?** I love that we can schedule messages for the future, it comes in handy in a medical office where we need to send encrypted forms on a certain schedule. Also very easy to keep track of messages with tags and the "resolve" feature. **What do you dislike about Textline?** I wish that we did not have to pay to add any extra users to our company account. I also wish that if there were two users in the same account at the same time that it wouldn't kick the other user out. **What problems is Textline solving and how is that benefiting you?** We do not have to play phone tag when we try to schedule or converse with our patients. It allows us to keep track of messages with tags and gives the patients freedom to respond at convenient times and vice versa. Scheduling and sending out medical paperwork is much easier with Textline. **Official Response from Jenny Luo:** > Hi there, We're thrilled to hear that Textline is helping you schedule messages, keep track of messages with tags, and send out medical paperwork more easily. We appreciate your feedback about the pricing. Regarding the issue of multiple users in the same account getting kicked out, this decision was ultimately made to keep your account more secure. We hope you understand! Best, Jenny ### 48. Textline is very efficient and helpful in our routine workflow. Its great! **Rating:** 5.0/5.0 stars **Reviewed by:** Dominic F. | After Hours Guest Experience Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2025 **What do you like best about Textline?** I like that we can Whisper helpful messages from colleges or just to leave back information that will be helpful for up coming team members **What do you dislike about Textline?** Nothing, It's perfect, I love every feature of the system. **What problems is Textline solving and how is that benefiting you?** Textline is solving the problem of slow and inefficient communication by providing a quick, direct, and user-friendly texting platform. It allows us to respond to inquiries and resolve issues in real-time, ensuring quicker responses and improved customer satisfaction. The benefit to us is that it streamlines communication, reduces response times, and enhances overall efficiency in managing customer interactions. **Official Response from Jenny Luo:** > Hi Dominic, Thank you for the positive feedback! We're glad to hear that you find Textline perfect and love every feature of the system. We are committed to providing you with an easy-to-use and efficient platform for all your communication needs. Warmly, Jenny ### 49. Excelent technical support **Rating:** 5.0/5.0 stars **Reviewed by:** Rebeca O. | Accounts payable and tenant relations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Textline?** I'm really happy with the assistance they provided! They were responsive and patient, helping me successfully import contacts. I also really like their platform being able to assign texts to team members is an excellent feature that helps us stay responsive and improve our response time. Highly recommend! **What do you dislike about Textline?** So far so good, we are happy with textline but we'd love to have an app **What problems is Textline solving and how is that benefiting you?** Keeping up with tenants is essential and they definitely help us with the responsiveness **Official Response from Jenny Luo:** > Hi Rebeca, Thank you for this positive review! I am happy to share that we do have a mobile app :) You can find the links to download on the App Store and Google Play here- https://www.textline.com/features/mobile-apps. Happy Texting! Jenny ### 50. Essential Tool for Streamlined Customer Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Mark B. | Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Textline?** We have been using Textline everyday for years now and it is also integrated into our Freshdesk which is very helpful and aside from being very user-friendly, features like announcements and automation are top-tier. We are a growing business, and having an easy way to send to multiple contacts by filter is very helpful. Also, we can control the tagging of our contacts based on their replies using automation, which certainly makes our work a lot easier.They are also very easy to setup. Customer Support is also very responsive and fast. **What do you dislike about Textline?** I do not entirely dislike but I wish they could give an option to delete a contact permanently because if I accidentally import a number 4522 using bulk import, I would want to delete it since its an invalid number. **What problems is Textline solving and how is that benefiting you?** Using Textline, we can easily communicate with our customers, send mass messages to our contact list, and filter them through tags. The automation feature made our work a lot easier by automating the sorting of contacts by tag based on their replies. **Official Response from Ally Schuchert:** > Hi Mark, We're glad to hear that you find Textline integrated with Freshdesk helpful and user-friendly. We appreciate your feedback on the features like announcements and automation, as well as the ease of sending messages to multiple contacts by filter. We will take note of your suggestion for the option to permanently delete contacts. Thank you for sharing how Textline has benefited your growing business with streamlined customer communication. Best, Ally ## Textline Discussions - [Is Textline good?](https://www.g2.com/discussions/is-textline-good) - 2 comments, 1 upvote - [View Textline pricing details and edition comparison](https://www.g2.com/products/textline/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-11+06%3A55%3A26+-0500&secure%5Bsession_id%5D=2897fce5-175c-41e4-aeee-f6dd6501cb37&secure%5Btoken%5D=ba9e3a27db96022429053ed693be950fb4d8b17136c3ac01402b398ba6ceef8e&format=llm_user) ## Textline Integrations - [Aircall](https://www.g2.com/products/aircall/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - [Help Scout for G Suite](https://www.g2.com/products/help-scout-for-g-suite/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - 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HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Two way messaging **Customer Support** - Text **Lead Management** - Segmentation - Lead Nurturing - Automated Alerts and Tasks - CRM Lead Integration **Analysis** - Campaign Analysis - Custom Dashboards **Communication** - Pop-up Chat - Notifications **Channels** - Social Media - Website - Text Message (SMS) **Survey Customization** - Branching/Skip Logic - Multimedia Support - Multilingual Surveys **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Automation** - Intelligent Routing **Campaigns** - Push Notifications - Bulk SMS - Two-Way Text Messaging - Audience Segmentation ** Internal Use** - Conversation Archiving - Lead Development - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **Engagement** - Coupons and Promotions **SMS Platform** - Reporting - Automation - Text-to-Landline - Short Codes - API Integration **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Platform** - Optimization - Internationalization **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Features** - Integrated App - 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