# Textline Reviews **Vendor:** Textline **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.7/5.0 **Total Reviews:** 379 ## About Textline Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients, or employees using Textline to build better relationships, deliver top-notch customer service, or close more deals. With features like a shared SMS inbox, two-way texting, HIPAA-compliant SMS, live web chat, automations, and more, Textline helps thousands of companies, including 1-800-GOT-JUNK?, Tuft & Needle, and Lyft, improve and streamline business conversations. Try Textline free for 14 days today and start customizing your customer outreach and automating your communication workflows. ## Textline Pros & Cons **What users like:** - Users find Textline's interface **easy to use** , enabling quick communication with customers and effective support. (94 reviews) - Users appreciate the **efficient communication capabilities** of Textline, enhancing customer support and service delivery significantly. (91 reviews) - Users praise the **friendly and efficient customer support** of Textline, addressing questions and issues promptly. (89 reviews) - Users love Textline for its **easy communication** , seamless integration, and versatile features that enhance customer engagement. (62 reviews) - Users appreciate the **responsive communication** from Textline, making it easy to connect with leads and get assistance. (61 reviews) - Text Messaging (53 reviews) - Easy Communication (48 reviews) - Notifications (41 reviews) - Automation (40 reviews) - Efficiency (38 reviews) **What users dislike:** - Users note the **lack of scheduling options** for migrations and suggest additional features to enhance Textline's functionality. (26 reviews) - Users face **messaging issues** , such as poor tracking of replies and difficulties in searching past conversations. (22 reviews) - Users find the **limited features** of Textline restrict engagement tracking and make message retrieval challenging. (16 reviews) - Users express concern over **notification issues** , noting excessive notifications and a lack of filtering options for delivered messages. (15 reviews) - Users find the **learning curve challenging** , especially with blocking contacts and department registration. (12 reviews) - Expensive (11 reviews) - Users face **unexplained SMS errors** that hinder sending messages, causing frustration and confusion during communication. (11 reviews) - Limited Customization (10 reviews) - Not Intuitive (10 reviews) - Access Restrictions (9 reviews) ## Textline Reviews ### 1. Efficient, Versatile, and Essential Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Greg S. | Inside Sales Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Textline?** I use Textline to communicate with customers and within the company. I find texting allows me to reach customers who may not answer a call, letting me send questions or information directly in a format they can read and reply to on their schedule. Textline is easy to use from my desktop and cellphone and enables me to share conversations with colleagues. It's great that customers can easily send photos, which is much simpler than email. The ability to text from a desktop instead of just a cellphone is a game changer for me, making it easier to share and move photos and documents to a job folder. The Textline app also keeps me in touch when I'm away. Although I struggled a little very early on, the setup has proven to be easy since then. **What do you dislike about Textline?** I could be mistaken, but when I reply on Textline using the app on my cellphone, it appears the sent-from number shares my cell number. It would be nice if we could keep that private more easily. It could sometimes be useful to be able to verify a timestamp for when a text has been viewed. **What problems is Textline solving and how is that benefiting you?** Textline enables me to communicate with customers who might not pick up calls. Its desktop texting feature simplifies sharing photos and documents, improving productivity. It's easy to use, accessible from both desktop and cellphone, and lets me share conversations with colleagues. **Official Response from Jenny Luo:** > Hi Greg, It's great to hear that Textline has been instrumental in improving your communication efficiency and generating an audit trail for your interactions. We appreciate your feedback about the need for separate channels for reply notifications, and we'll take that into account as we continue to enhance the platform. Best, Jenny Luo ### 2. Textline Makes Patient Communication Smooth, Fast, and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Bahareh H. | Receptionist at Clinic, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Textline?** Textline is very helpful and is easy to use, and I have never had any issues working with it. It is always a very smooth process when working with patients and is very quick. **What do you dislike about Textline?** I have no issues with this platform, and have no particular dislikes. As I've mentioned it is very smooth and easy to use and I enjoy working with it. **What problems is Textline solving and how is that benefiting you?** Textline is helping solve communication issues between patients. It allows me to deliver strong customer service to the patients, and benefits clear communication between the patients and the clinic. Before using the product it was difficult to call all the patients and deliver instructions but now it is very easy, simple, and efficient. ### 3. Effortless Client Communication and Quick Support **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Textline?** I like the ease of use of Textline, I can train people to use it easily. I also appreciate how quickly problems seem to be resolved whenever I need to work with help. The help desk has definitely been there to provide assistance. **What do you dislike about Textline?** I would say the pop ups whenever something is not working well, a better description in the pop ups would help to streamline getting the fixes solved. For instance, the issue that I had recently was that my text messages were not being sent out, and the only pop up that I received was the system is unavailable at this time. Well, it turns out that my issue was that our account had gotten flagged and so I would not be able to send out text messages regardless had I waited. I had just waited before looking to get help. So I would have preferred to just know exactly what was wrong that I could request help quicker. **What problems is Textline solving and how is that benefiting you?** I use Textline to keep communication with clients neat and orderly, allowing us to reference what we said when needed. ### 4. Efficient Customer Communication, Needs Billing Clarity **Rating:** 5.0/5.0 stars **Reviewed by:** Alex G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Textline?** I use Textline to communicate with my customers, which is great for confirming deliveries and scheduling appointments. I like that it allows our office staff and drivers to see all communications with customers, as we all have the ability to see the same thread. I appreciate that I can access Textline from my computer and from my phone. I love how we are able to use our landline phone number to communicate via text. This accessibility from anywhere is valuable as it allows me to keep moving while being reachable at all times. **What do you dislike about Textline?** The only thing I did not like was how the billing changed. I was very confused about how to purchase more texting credits. I preferred to just pay the same monthly fee. I worked with Sivan to make that happen. Or pretty close to it. **What problems is Textline solving and how is that benefiting you?** Textline lets us confirm deliveries, schedule appointments, and provides a unified communication platform for staff and drivers. We can view all customer interactions from anywhere, keeping me connected and responsive even when on the go. ### 5. Efficient Customer Service with Customizable Dashboards **Rating:** 4.0/5.0 stars **Reviewed by:** Derek S. | Enterprise (> 1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Textline?** I appreciate Textline for making the text chat process for customer service and technical issues really helpful and quick. I love that I can come back to the conversation when I have time without worrying about a system timing out. This means I can continue my work and return when I can move forward with the help provided. The biggest benefits for our team are the speed and clarity it brings. I like the shortcuts and dashboard, which help me see information quickly and speed up use. I really love the ability to customize. The ease of integrating into Salesforce with the API is another advantage, and the initial setup was pretty quick and seamless. **What do you dislike about Textline?** Keeping track of all conversations could be easier, and I wish there was more integration with current platforms. **What problems is Textline solving and how is that benefiting you?** Textline speeds up customer service with quick text chats that I can come back to, letting me work efficiently. The dashboard and shortcuts offer speed and clarity, and I love the ability to customize. ### 6. Textline Delivers Reliable, Delay-Free Messaging Every Time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Textline?** The software always works, texts always go through with no delays or issues. Other companies in the industry typically have glitches or delays in sending and receiving. I've never had this issue with Textline. **What do you dislike about Textline?** I wish they had a phone number I could call for tech support rather than the chat bot. Although, everyone is usually quick to respond to my inquiries. The service is also a little expensive for our budget but it's a small price to pay for efficiency. **What problems is Textline solving and how is that benefiting you?** Textline allows us to send automated messages through our reservation software while also allowing us to communicate with our clients, drivers, and future prospects. The phone application also is very smooth and efficient which allows me to respond and monitor our company activity when I'm out of the office. Overall, Textline gives me confidence in our communication with our clients, a critical aspect of our industry. ### 7. Textline: Essential Tool for Customer Messaging and Performance Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Abby G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Textline?** I love being able to view the KPI's of each of my team members as well as them as a whole. Personally, I can review who's texting the most, and that typically correlates to my top seller, so I use that as a coaching tool for my other team members. The proof is in the pudding—lots of quality outreach means higher sales numbers, better pay. The initial setup of Textline was great. **What do you dislike about Textline?** Theres nothing at the moment- they've been great **What problems is Textline solving and how is that benefiting you?** Textline provides HIPAA compliance and bulk messaging, plus I can track KPIs effectively. It lets me review who's texting the most, often aligning with our top sellers, which I use for coaching others, showing how quality outreach boosts sales. ### 8. Textline: User-Friendly and Perfect for Small Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Antoinette B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Textline?** I find Textline to be user friendly, which makes it easy to navigate and use. I really appreciate the feature where each user can have their own access instead of sharing one login, as it helps manage our team efficiently. The initial setup was super easy, which was a big plus for us. **What do you dislike about Textline?** The user friendly platform **What problems is Textline solving and how is that benefiting you?** I use Textline to confidentially communicate with our patients via text, schedule appointments, and follow up with safety questions. It's user-friendly and allows each team member to have their own access instead of sharing one login. ### 9. Effortless Multi-Patient Support with Stellar Communication Features **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa O. | Director of Patient Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Textline?** I really enjoy using Textline for its excellent and efficient communication capabilities, which are essential for providing timely customer support. The platform allows me to help multiple patients simultaneously, significantly improving service delivery and reducing wait times when compared to more traditional methods like phone support. I am particularly impressed with how seamlessly I can communicate with IT whenever issues arise, ensuring that any technical difficulties are addressed quickly. Additionally, the notification process is incredibly useful, keeping me informed and engaged with important updates. I also value the transparency that Textline provides in terms of customer satisfaction and insights, allowing me to monitor and improve the quality of service effectively. The ease of initial setup was another positive aspect, making the transition smooth and straightforward. Overall, the features that Textline offer not only simplify my workflow but also enhance my ability to deliver excellent support service. **What do you dislike about Textline?** I find the filtering options in Textline could be improved. Specifically, filters for date (month and year) and an agent option in the 'Sort by' field are lacking. This makes it difficult to organize and manage the data effectively when completing Audits for my Team of 17 Agents/5 text audits every month per Agent. **What problems is Textline solving and how is that benefiting you?** I use Textline to assist multiple patients promptly, reducing wait times and enhancing communication with IT. The notifications and customer satisfaction insights improve transparency and service efficiency. ### 10. Textline is the way of the future. Hard to state just how much this has helped us. **Rating:** 5.0/5.0 stars **Reviewed by:** Scott H. | Installation/Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Textline?** I have noticed that people do not reply to emails like this used to. When using the Textline, I am getting responses back much quicker, which allows us to keep the jobs moving along more efficiently. **What do you dislike about Textline?** Nothing as of yet. Well.. I wish it could sync more with our Moraware system. **What problems is Textline solving and how is that benefiting you?** Quicker responses, answers to our job stopping issues much quicker, allowing jobs to stay on schedule, without the delays that come in the information collecting process. ## Textline Discussions - [Is Textline good?](https://www.g2.com/discussions/is-textline-good) - 2 comments, 1 upvote - [View Textline pricing details and edition comparison](https://www.g2.com/products/textline/reviews/textline-review-2858976?section=pricing&secure%5Bexpires_at%5D=2026-06-04+02%3A13%3A19+-0500&secure%5Bsession_id%5D=74839c68-41d6-4276-998d-5aec2ede3359&secure%5Btoken%5D=cf44d6822a800ad533b01f2994608992d066adac432f286f090795cf00c4d5fd&format=llm_user) ## Textline Integrations - [Aircall](https://www.g2.com/products/aircall/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - [Help Scout for G Suite](https://www.g2.com/products/help-scout-for-g-suite/reviews) - 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SMS Messaging - Two way messaging **Customer Support** - Text **Lead Management** - Segmentation - Lead Nurturing - Automated Alerts and Tasks - CRM Lead Integration **Analysis** - Campaign Analysis - Custom Dashboards **Communication** - Pop-up Chat - Notifications **Channels** - Social Media - Website - Text Message (SMS) **Survey Customization** - Branching/Skip Logic - Multimedia Support - Multilingual Surveys **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Automation** - Intelligent Routing **Campaigns** - Push Notifications - Bulk SMS - Two-Way Text Messaging - Audience Segmentation ** Internal Use** - Conversation Archiving - Lead Development - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **Engagement** - Coupons and Promotions **SMS Platform** - Reporting - Automation - Text-to-Landline - Short Codes - API Integration **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Platform** - Optimization - Internationalization **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Features** - Integrated App - SMS - Confirmation and Cancellation ## Top Textline Alternatives - [Salesmsg](https://www.g2.com/products/salesmsg/reviews) - 4.7/5.0 (387 reviews) - [Heymarket](https://www.g2.com/products/heymarket/reviews) - 4.6/5.0 (432 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.6/5.0 (2,021 reviews)