G2

Emily S.

Manager, Digital Marketing and Content

Small-Business (50 or fewer emp.)

5/4/2021

"It was great. It served the need we were looking for and when we needed a solution, one was found."

4.5/5

What do you like best about Textedly?

I like that I can receive notifications on my phone. We were looking for a way to serve our clients on-site for an event and answer any customer service questions they had immediately. Most of the time, our customers would ask questions via email or social media, but that did not always offer a prompt response; this did! We also loved the customer service, and they were always there to help us when we had a question about the platform or finding a solution for our business. It was very user-friendly and easy to navigate. We felt that out of all the platforms like this, Textedly was the best option! Review collected by and hosted on G2.com.

What do you dislike about Textedly?

Wish there was a mobile app to make responding easier. It was hard when not at a desktop to respond in the web browser on your phone. If there was an app it would make it easier to respond in a timely and efficient manner. I also wish that you were able to add as many people as possible to receive text alerts without paying a fee. Review collected by and hosted on G2.com.

Recommendations to others considering Textedly:

I would definitely go with Textedly for the price and support we received. We explored many options, and this was the best price and the most user-friendly on the back end. We were able to set up multiple people within our organization on it. Review collected by and hosted on G2.com.

What problems is Textedly solving and how is that benefiting you?

Allowing to respond to customer service questions. This allows people to ask questions in real time when help is available or social media isn't a quick response. We were also solving the problem of relying on someone on-site to answer these questions in-person and people could ask questions and receive responses as they went through the experience. Review collected by and hosted on G2.com.