# Textedly Reviews **Vendor:** Textedly **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,335 ## About Textedly Textedly is the premier, industry-leading AI-Powered SMS marketing and communications platform that empowers organizations to seamlessly connect with their audiences through the power of SMS text, MMS messaging, and next-generation AI. As a comprehensive messaging software solution, Textedly helps marketing, customer support, and sales teams across SMBs and global enterprises deliver highly personalized campaigns, timely notifications, and automated two-way interactions. By combining advanced AI voice and messaging agents with robust campaign creation and contact management, Textedly serves as the ultimate all-in-one command center for customer engagement. Key Features and Benefits: • Powerful AI Voice & Messaging Agents: Elevate your communications with intelligent, conversational AI. Deploy autonomous text and voice agents to handle 24/7 customer support, answer FAQs, qualify leads, and drive engagement at scale without human intervention. • Bulk SMS & MMS Messaging: Send high-volume text (400,000) and rich multimedia messages with customizable sender IDs, ensuring your brand stands out and delivers personalized content instantly. • Two-Way Messaging Inbox: Centralize replies and team conversations in a shared, real-time inbox for seamless, high-touch customer engagement. • Automated Scheduling & Drip Campaigns: Build sophisticated message workflows. Create one-time, recurring, or complex drip sequences with precise delivery windows optimized for your audience’s time zones. • Contact Segmentation & List Management: Build dynamic, highly targeted lists based on custom fields, tags, and import sources to ensure the right message always reaches the right user. • Signal AI Contact Enrichment: Unlock unparalleled audience intelligence with Signal AI. Instantly enrich your contact profiles when available, by retrieving first and last names, email addresses allowing you to hyper-personalize your outreach and connect with your audience on a deeper level. Additional Value Points: • Integrated Payment Processing: Turn conversations into conversions. Securely collect payments with your own credit card merchant account, and send mobile checkout links directly within SMS threads to drastically streamline transactions. • Reputation Management & Google Reviews: Accelerate your brand's growth with built-in tools designed to automatically request, manage, and optimize your online reviews. • Template Library & Personalization Tokens: Launch campaigns faster using a library of pre-built templates and dynamic smart fields (e.g., {{FirstName}}) to maximize message relevance and conversion rates. Why Choose Textedly? By unifying scalable bulk messaging, intelligent AI voice and text agents, automated drip campaigns, and seamless payment processing, Textedly goes far beyond traditional text marketing. We provide a state-of-the-art, feature-rich ecosystem for organizations that demand innovative, effective, and automated communication with their audiences. ## Textedly Pros & Cons **What users like:** - Users value the **exceptional customer support** from Textedly, consistently providing quick and effective solutions. (388 reviews) - Users appreciate the **ease of use** of Textedly, enjoying its straightforward setup and helpful customer service. (377 reviews) - Users value the **exceptional customer support** from Textedly, appreciating quick responses and effective solutions to problems. (307 reviews) - Users benefit from the **effective communication tools** of Textedly, enhancing customer engagement and streamlining interactions. (157 reviews) - Users find **Textedly's time-saving features** invaluable for efficient communication and increased productivity in their offices. (149 reviews) - User-Friendly (131 reviews) - Easy Communication (122 reviews) - Easy Setup (119 reviews) - Simple (119 reviews) - Customer Satisfaction (118 reviews) **What users dislike:** - Users find Textedly's pricing to be **expensive** , with extra costs for features that should be included in standard plans. (105 reviews) - Users desire a **message saving feature** for efficiently sending recurring texts, enhancing their overall experience. (88 reviews) - Users experience **SMS issues** , with messages often failing, text counting confusion, and cumbersome enrollment processes. (71 reviews) - Users find **limited texting features** frustrating, wishing for more efficiency in sending and managing messages. (65 reviews) - Users face a challenging **learning curve** due to unclear documentation and a lack of technical details on features. (59 reviews) - Poor Customer Support (54 reviews) - Difficult Setup (43 reviews) - Users struggle with **number issues** , needing to repeatedly enter contacts and facing restrictions on keyword usage. (43 reviews) - Text Limitations (41 reviews) - Pricing Issues (38 reviews) ## Textedly Reviews ### 1. Professional Support, Fast Approvals, and an Easy-to-Use UI **Rating:** 4.5/5.0 stars **Reviewed by:** Youssef H. | Wayne's Pizza Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2026 **What do you like best about Textedly?** I liked how they were very professional and called me multiple times making sure the process was going smoothly. Also when out phone number application got rejected they were very quick to fix the situation and had out application approved in under 24 hours after emailing them. We look forward to working with them for the future! They're UI is very easy to use and is easy to navigate and put keywords and customs texts. Integrations is also easy to use, as we made a QR code for customers to scan and easily text the number. I think the pricing is decent but is on the higher side a little but it's definitely worth it. They don't have to much AI yet into it but definitely don't need it! The only AI they have is helping to refine text messages and what not but it's not horrible. Over the performance is a 8/10 for me personally and thats great! **What do you dislike about Textedly?** Their really isn't to much I dislike about texedly. The only thing I could really think of is the price and maybe having benefits for using it more. Because it does cost 20 a month to send out about 500 texts or 250 long texts and at scale that could get pretty pricy. **What problems is Textedly solving and how is that benefiting you?** The problem they are solving for us is definitely customer retention %. We are using them to text out marketing deals for certain days to increase business and we are using them to promote our business which is going very well so far. We are still in the early stages of this but so far it's pretty good. **Official Response from Emily O.:** > Hi Youssef, Thank you for sharing your positive experience with us! We are glad to hear that our professional support and fast approvals have made the process easy. Thank you for choosing Textedly, and we look forward to continuing to support your business. Best, Emily ### 2. Efficient Mass Communication with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Jesse R. | General Manager at Van Aken District, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Textedly?** I like that Textedly's interface is relatively easy to use. It allows me to see how the message is going to be displayed before it's sent, making communication more effective. I can both manually upload numbers and also let people text and opt-in, which adds flexibility. Additionally, the initial setup of Textedly was fairly easy and pretty intuitive, asking only for the phone numbers I wanted to include. **What do you dislike about Textedly?** I really feel like a mobile interface would be helpful. Because of the way that we use Textedly, having an app would make everything easier to log in and send messages. I'm not always by my computer to log in. And with the two-factor identification to send out an emergency text, I have to go through the normal website and then log in to the email to verify that it's me to then send those emergency texts. It's quite cumbersome, and I really need to have a more direct way of getting information out. **What problems is Textedly solving and how is that benefiting you?** Textedly allows us to send communications extremely efficiently, in a moment's notice, ensuring important information reaches key stakeholders quickly. **Official Response from Ally Archer:** > HI Jesse, Thank you for your feedback! We're glad to hear that you appreciate our responsive and solution-oriented customer support. You can still do everything on your phone by logging on to Textedly.com! Please chat in if you need assistance with that! Best, Ally ### 3. Super User-Friendly with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley C. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Textedly?** I love how super user-friendly Textedly is, making it easy for us to handle company event communications and RSVPs. The support staff is always so helpful, and I really appreciate that. I find the messaging and importing contacts features valuable. The initial setup was super easy, which was a great start. Overall, it's been a fantastic tool for mass messaging to our database of clients in a clean and structured way. **What do you dislike about Textedly?** The only qualm I have is that I have to check with the support staff to confirm that my messages are in compliance. I had an event where, due to some words I was unaware of would be flagged, resulted in a smaller turnout to our event. I was never made aware in the system that they weren't going through. **What problems is Textedly solving and how is that benefiting you?** Textedly allows for clean, structured mass messaging to clients and is super user-friendly with supportive staff. **Official Response from Ally Archer:** > Hi Ashley, We're delighted to hear that Textedly is helping you reach your past client database with personalized texts for your company events. Thank you for your feedback! Best, Ally ### 4. Effective Tool for Mass Outreach with Personalized Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Textedly?** I like that with Textedly, I can upload images and flyers, and send messages that feel like real person communication instead of automated messages. It helps our community see physical flyers and messages that are the same, which builds trust in our ministry because when we say it, they see it, and we do it. **What do you dislike about Textedly?** The number of messages we get a month is deceiving because if it says 3,500, then after 147 characters, it's already considered one message. In reality, we use 7 messages in sending out 1 text due to the information we provide as a nonprofit organization. So, 622 people end up being around 4,800 messages in one shot. **What problems is Textedly solving and how is that benefiting you?** Textedly helps us reach our community on a mass scale, supporting our marketing and humanitarian efforts. The ability to upload images for more personalized communication builds trust. However, the character limit impacts our message usage significantly, as one text often uses multiple messages. ### 5. Quick, Easy Communication and Job Offers for External Team Members **Rating:** 4.5/5.0 stars **Reviewed by:** Bryson M. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Textedly?** We can communicate with multiple employees at once and quickly offer jobs to our external team members. **What do you dislike about Textedly?** I don’t like that when I scroll down in my messages and interact with employees, it doesn’t allow me to keep scrolling at the same point I was at when I clicked on that message. Instead, it jumps me to the most recent messages. This usually happens after I’ve viewed or interacted with two or three messages. I also don't like that the automatic closed message sends multiple times when an employee responds to our message multiple times after hours. **What problems is Textedly solving and how is that benefiting you?** It helps us communicate effectively with our external team members, send them job offers, and keeps our phones from ringing off the hook. **Official Response from Ally Archer:** > We're glad to hear that Textedly is helping you communicate and offer jobs to your external team members efficiently. We understand your frustration with the scrolling issue and the automatic closed message. We'll pass this feedback along to our development team for consideration! Best, Ally ### 6. Finally a Direct Way to Reach Customers Without Relying on Social Media **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Textedly?** Takes just 30 seconds to create a message and reach our customers — that alone makes Textedly worth it. The UI/UX is clean, simple, and easy to navigate. Once set up, it’s extremely user-friendly and doesn’t require constant figuring out, which is huge when you’re running a busy business. Performance has been excellent. Messages go out quickly and reliably, and it’s honestly refreshing to have a direct way to reach customers without relying on social media algorithms. No more spending time creating posts over and over on Facebook hoping people actually see them. While we’re just getting started building our subscriber list, the pricing already feels like a strong value. The ROI potential is clear — it’s a much more direct and effective communication tool compared to traditional marketing channels. Support and onboarding have been outstanding. Paige has been incredibly helpful, responsive, and made the entire setup process smooth and stress-free. Overall, Textedly is a powerful, easy-to-use platform that gives businesses a much more reliable way to connect with customers. I’m excited to continue growing our list and using it more. **What do you dislike about Textedly?** The only real downside so far has been the learning curve at the beginning — figuring out all the features and best ways to use them takes a little time, especially if you’re new to SMS marketing. Also, since we’re just starting to build our subscriber list, we haven’t fully tapped into everything the platform can do yet. That said, once everything is set up, it’s very easy to use, and support has been great in helping along the way. **What problems is Textedly solving and how is that benefiting you?** Textedly solves the biggest issue we’ve had with marketing — actually reaching our customers. With social media, you can spend time creating posts and still have no idea who’s seeing them. Textedly gives us a direct, reliable way to communicate without relying on algorithms. It also saves a ton of time. Instead of constantly creating new posts, we can send a quick message in seconds and get information out immediately. As our subscriber list grows, this is going to be one of our most valuable tools for promotions and events. **Official Response from Ally Archer:** > We're thrilled to hear that Textedly has been such a valuable and efficient tool for reaching your customers! Our team is dedicated to providing a user-friendly platform and exceptional support, and we're glad to hear that Paige has been so helpful. We understand that there may be a learning curve at the beginning, but we're here to assist you every step of the way. Thank you for choosing Textedly, and we look forward to supporting your business as it continues to grow. Best, Ally ### 7. Effective for Webinars, Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sequoia B. | Founder, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Textedly?** I appreciate Textedly for its ability to effectively communicate with webinar participants. It's really helpful for sending reminders leading up to the webinar, ensuring they show up. I also value the quick list creation and sending of text messages or emails to the list all at once because it's fast. The Textedly team is really good at resolving issues, such as when they refunded me for duplicate message charges. I've recommended Textedly to others, rating it a 10 in terms of likelihood to recommend. **What do you dislike about Textedly?** The first time we sent the messages out, it sent out two messages instead of one, so we got billed twice. But the Textedly team was really good at refunding those messages. So it'd be great if it was clear if we're only sending one message out or two messages before we get started. Also, had to talk to the Textedly team three times during setup because we were moving very fast and wanted to make sure the phone number was set up correctly, though it was good once we talked to the team. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to communicate with our webinar participants, ensuring they show up. It helps us send messages quickly and efficiently. **Official Response from Ally Archer:** > We're glad to hear that Textedly has been effective for your webinars and that you appreciate the quick list creation and sending of messages. We apologize for the issue with duplicate message charges, but we're pleased that our team was able to resolve it for you. We'll take your feedback about message clarity into consideration for future improvements. Thank you for recommending Textedly! Best, Ally ### 8. User-Friendly with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Dexter M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Textedly?** I find Textedly to be simple to use, which makes it easy for my customers to sign up and allows them to text back. The initial setup was super easy, and though it's been a while, I don't remember encountering any difficulties. I also appreciate how Textedly lets my customers know about open spots or good booking times, helping me fill available slots on the charter boat. **What do you dislike about Textedly?** I wish the sign up form could be more automated. Instead of getting numbers submitted that I have to put time aside to add to my contacts. They should go straight into contacts. Also wish there was a lower tier option that let you keep your account but with no new messages added to your account. I had 60,000 messages but it wasn't worth almost $40 a month when I can't use them right now. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to notify my customers about open spots and ideal booking times, making it easy for them to sign up and enabling them to text back. **Official Response from Emily O.:** > Hi Dexter, Thank you for sharing your experience with Textedly. We're pleased to hear that it has been easy to use and has helped you in notifying your customers about open spots and booking times. We appreciate your business! Best, Emily ### 9. Textedly’s Automation Features Shine: Scheduled Replies, Drip Campaigns & More **Rating:** 4.5/5.0 stars **Reviewed by:** James B. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Textedly?** I like the additional features of Textedly such as automated responses that can be scheduled during certain times, along with drip campaigns that allow for automated journeys. I also look forward to trying conversation triggers to automatically respond to top customer FAQs. **What do you dislike about Textedly?** It's a bit of a process to get an account set up, mainly because it takes a few days to coordinate the custom phone number. This is mainly due to the reality of waiting on a third party to approve the number. A status notification on the dashboard could help alleviate any doubts about account setup. **What problems is Textedly solving and how is that benefiting you?** We have begun using this as a way to gather new customers via social media contests by immediately connecting new subscribers with sale offers. This is a very low cost, low-barrier-to-entry way for us to make an instant, personal connection to existing and potential new customers to build our list beyond email. **Official Response from Emily O.:** > Hi James, Thank you for sharing your positive experience with Textedly's automation features! We're glad to hear that you are enjoying the scheduled replies, drip campaigns, and conversation triggers. We appreciate your feedback and thank you for being a Textedly customer! Best, Emily ### 10. Efficient Mass Messaging with Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Emily R. | Sales Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Textedly?** I use Textedly for mass texts to customers, which eliminates the hassle of typing out thousands of individual messages over multiple days. The scheduling feature lets me cover weeks' worth of texts in just an hour. I like using keywords and tags, as they make sending out texts for huge events as well as more intimate ones really easy. I can easily send out texts to those signed up for any event without manually separating the names. As a newer user, I find it all easy to use! **What do you dislike about Textedly?** I think that you should create a deleted feature. I like having the confirmation that my message truly was deleted and that no one will receive it. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to send mass texts easily, schedule messages to save time, and utilize keywords and tags to target event attendees without manual sorting. ## Textedly Discussions - [How do I upload an image?](https://www.g2.com/discussions/how-do-i-upload-an-image) - 1 comment, 1 upvote - [Are you planning on making emoji usage an option?](https://www.g2.com/discussions/51292-are-you-planning-on-making-emoji-usage-an-option) - 2 comments, 1 upvote - [How do I pull a report of unsubcribers?](https://www.g2.com/discussions/50480-how-do-i-pull-a-report-of-unsubcribers) - 2 comments, 1 upvote - [How come I cant get a helpful person on the phone to fix my issue on my account](https://www.g2.com/discussions/25287-how-come-i-cant-get-a-helpful-person-on-the-phone-to-fix-my-issue-on-my-account) - 2 comments, 1 upvote - [What is Textedly?](https://www.g2.com/discussions/textedly) - 2 comments, 1 upvote - [View Textedly pricing details and edition comparison](https://www.g2.com/products/textedly/reviews/textedly-review-4720087?section=pricing&secure%5Bexpires_at%5D=2026-05-16+07%3A30%3A20+-0500&secure%5Bsession_id%5D=1cd5ec3a-0357-4453-b647-cc28482bc45a&secure%5Btoken%5D=828aa290e1c799c28d1e26ad3b79b107a2a43f86a4d43121486fe91eb2a61fbb&format=llm_user) ## Textedly Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [AWeber](https://www.g2.com/products/aweber/reviews) - [Campaign Monitor](https://www.g2.com/products/campaign-monitor/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [Drip](https://www.g2.com/products/drip/reviews) - [GPT for Work](https://www.g2.com/products/gpt-for-work/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - 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Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Formatting** - Plagiarism Check - Style Editor - Citation Finder **Administration** - Scheduling - Triggered Notifications - Integrations **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Campaigns** - Push Notifications - Bulk SMS - Two-Way Text Messaging - Audience Segmentation **Customers** - Targeting - Profiles - Analytics - Lead Gathering **Content ** - Idea Recommendation - Content Generation - Form Generation **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Product Type** - Standalone Application - Plugin **SMS Platform** - Reporting - Automation - Text-to-Landline - Short Codes **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Textedly Alternatives - [SlickText](https://www.g2.com/products/slicktext/reviews) - 4.8/5.0 (1,815 reviews) - [SimpleTexting](https://www.g2.com/products/simpletexting/reviews) - 4.7/5.0 (625 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,929 reviews)