# Textedly Reviews **Vendor:** Textedly **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,333 ## About Textedly Textedly is the premier, industry-leading AI-Powered SMS marketing and communications platform that empowers organizations to seamlessly connect with their audiences through the power of SMS text, MMS messaging, and next-generation AI. As a comprehensive messaging software solution, Textedly helps marketing, customer support, and sales teams across SMBs and global enterprises deliver highly personalized campaigns, timely notifications, and automated two-way interactions. By combining advanced AI voice and messaging agents with robust campaign creation and contact management, Textedly serves as the ultimate all-in-one command center for customer engagement. Key Features and Benefits: • Powerful AI Voice & Messaging Agents: Elevate your communications with intelligent, conversational AI. Deploy autonomous text and voice agents to handle 24/7 customer support, answer FAQs, qualify leads, and drive engagement at scale without human intervention. • Bulk SMS & MMS Messaging: Send high-volume text (400,000) and rich multimedia messages with customizable sender IDs, ensuring your brand stands out and delivers personalized content instantly. • Two-Way Messaging Inbox: Centralize replies and team conversations in a shared, real-time inbox for seamless, high-touch customer engagement. • Automated Scheduling & Drip Campaigns: Build sophisticated message workflows. Create one-time, recurring, or complex drip sequences with precise delivery windows optimized for your audience’s time zones. • Contact Segmentation & List Management: Build dynamic, highly targeted lists based on custom fields, tags, and import sources to ensure the right message always reaches the right user. • Signal AI Contact Enrichment: Unlock unparalleled audience intelligence with Signal AI. Instantly enrich your contact profiles when available, by retrieving first and last names, email addresses allowing you to hyper-personalize your outreach and connect with your audience on a deeper level. Additional Value Points: • Integrated Payment Processing: Turn conversations into conversions. Securely collect payments with your own credit card merchant account, and send mobile checkout links directly within SMS threads to drastically streamline transactions. • Reputation Management & Google Reviews: Accelerate your brand's growth with built-in tools designed to automatically request, manage, and optimize your online reviews. • Template Library & Personalization Tokens: Launch campaigns faster using a library of pre-built templates and dynamic smart fields (e.g., {{FirstName}}) to maximize message relevance and conversion rates. Why Choose Textedly? By unifying scalable bulk messaging, intelligent AI voice and text agents, automated drip campaigns, and seamless payment processing, Textedly goes far beyond traditional text marketing. We provide a state-of-the-art, feature-rich ecosystem for organizations that demand innovative, effective, and automated communication with their audiences. ## Textedly Pros & Cons **What users like:** - Users value the **exceptional customer support** from Textedly, consistently providing quick and effective solutions. (388 reviews) - Users appreciate the **ease of use** of Textedly, enjoying its straightforward setup and helpful customer service. (377 reviews) - Users value the **exceptional customer support** from Textedly, appreciating quick responses and effective solutions to problems. (307 reviews) - Users benefit from the **effective communication tools** of Textedly, enhancing customer engagement and streamlining interactions. (157 reviews) - Users find **Textedly's time-saving features** invaluable for efficient communication and increased productivity in their offices. (149 reviews) - User-Friendly (131 reviews) - Easy Communication (122 reviews) - Easy Setup (119 reviews) - Simple (119 reviews) - Customer Satisfaction (118 reviews) **What users dislike:** - Users find Textedly's pricing to be **expensive** , with extra costs for features that should be included in standard plans. (105 reviews) - Users desire a **message saving feature** for efficiently sending recurring texts, enhancing their overall experience. (88 reviews) - Users experience **SMS issues** , with messages often failing, text counting confusion, and cumbersome enrollment processes. (71 reviews) - Users find **limited texting features** frustrating, wishing for more efficiency in sending and managing messages. (65 reviews) - Users face a challenging **learning curve** due to unclear documentation and a lack of technical details on features. (59 reviews) - Poor Customer Support (54 reviews) - Difficult Setup (43 reviews) - Users struggle with **number issues** , needing to repeatedly enter contacts and facing restrictions on keyword usage. (43 reviews) - Text Limitations (41 reviews) - Pricing Issues (38 reviews) ## Textedly Reviews ### 1. Professional Support, Fast Approvals, and an Easy-to-Use UI **Rating:** 4.5/5.0 stars **Reviewed by:** Youssef H. | Wayne's Pizza Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2026 **What do you like best about Textedly?** I liked how they were very professional and called me multiple times making sure the process was going smoothly. Also when out phone number application got rejected they were very quick to fix the situation and had out application approved in under 24 hours after emailing them. We look forward to working with them for the future! They're UI is very easy to use and is easy to navigate and put keywords and customs texts. Integrations is also easy to use, as we made a QR code for customers to scan and easily text the number. I think the pricing is decent but is on the higher side a little but it's definitely worth it. They don't have to much AI yet into it but definitely don't need it! The only AI they have is helping to refine text messages and what not but it's not horrible. Over the performance is a 8/10 for me personally and thats great! **What do you dislike about Textedly?** Their really isn't to much I dislike about texedly. The only thing I could really think of is the price and maybe having benefits for using it more. Because it does cost 20 a month to send out about 500 texts or 250 long texts and at scale that could get pretty pricy. **What problems is Textedly solving and how is that benefiting you?** The problem they are solving for us is definitely customer retention %. We are using them to text out marketing deals for certain days to increase business and we are using them to promote our business which is going very well so far. We are still in the early stages of this but so far it's pretty good. **Official Response from Emily O.:** > Hi Youssef, Thank you for sharing your positive experience with us! We are glad to hear that our professional support and fast approvals have made the process easy. Thank you for choosing Textedly, and we look forward to continuing to support your business. Best, Emily ### 2. Efficient Mass Communication with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Jesse R. | General Manager at Van Aken District, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Textedly?** I like that Textedly's interface is relatively easy to use. It allows me to see how the message is going to be displayed before it's sent, making communication more effective. I can both manually upload numbers and also let people text and opt-in, which adds flexibility. Additionally, the initial setup of Textedly was fairly easy and pretty intuitive, asking only for the phone numbers I wanted to include. **What do you dislike about Textedly?** I really feel like a mobile interface would be helpful. Because of the way that we use Textedly, having an app would make everything easier to log in and send messages. I'm not always by my computer to log in. And with the two-factor identification to send out an emergency text, I have to go through the normal website and then log in to the email to verify that it's me to then send those emergency texts. It's quite cumbersome, and I really need to have a more direct way of getting information out. **What problems is Textedly solving and how is that benefiting you?** Textedly allows us to send communications extremely efficiently, in a moment's notice, ensuring important information reaches key stakeholders quickly. **Official Response from Ally Archer:** > HI Jesse, Thank you for your feedback! We're glad to hear that you appreciate our responsive and solution-oriented customer support. You can still do everything on your phone by logging on to Textedly.com! Please chat in if you need assistance with that! Best, Ally ### 3. Super User-Friendly with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley C. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Textedly?** I love how super user-friendly Textedly is, making it easy for us to handle company event communications and RSVPs. The support staff is always so helpful, and I really appreciate that. I find the messaging and importing contacts features valuable. The initial setup was super easy, which was a great start. Overall, it's been a fantastic tool for mass messaging to our database of clients in a clean and structured way. **What do you dislike about Textedly?** The only qualm I have is that I have to check with the support staff to confirm that my messages are in compliance. I had an event where, due to some words I was unaware of would be flagged, resulted in a smaller turnout to our event. I was never made aware in the system that they weren't going through. **What problems is Textedly solving and how is that benefiting you?** Textedly allows for clean, structured mass messaging to clients and is super user-friendly with supportive staff. **Official Response from Ally Archer:** > Hi Ashley, We're delighted to hear that Textedly is helping you reach your past client database with personalized texts for your company events. Thank you for your feedback! Best, Ally ### 4. Quick, Easy Communication and Job Offers for External Team Members **Rating:** 4.5/5.0 stars **Reviewed by:** Bryson M. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Textedly?** We can communicate with multiple employees at once and quickly offer jobs to our external team members. **What do you dislike about Textedly?** I don’t like that when I scroll down in my messages and interact with employees, it doesn’t allow me to keep scrolling at the same point I was at when I clicked on that message. Instead, it jumps me to the most recent messages. This usually happens after I’ve viewed or interacted with two or three messages. I also don't like that the automatic closed message sends multiple times when an employee responds to our message multiple times after hours. **What problems is Textedly solving and how is that benefiting you?** It helps us communicate effectively with our external team members, send them job offers, and keeps our phones from ringing off the hook. **Official Response from Ally Archer:** > We're glad to hear that Textedly is helping you communicate and offer jobs to your external team members efficiently. We understand your frustration with the scrolling issue and the automatic closed message. We'll pass this feedback along to our development team for consideration! Best, Ally ### 5. Finally a Direct Way to Reach Customers Without Relying on Social Media **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Textedly?** Takes just 30 seconds to create a message and reach our customers — that alone makes Textedly worth it. The UI/UX is clean, simple, and easy to navigate. Once set up, it’s extremely user-friendly and doesn’t require constant figuring out, which is huge when you’re running a busy business. Performance has been excellent. Messages go out quickly and reliably, and it’s honestly refreshing to have a direct way to reach customers without relying on social media algorithms. No more spending time creating posts over and over on Facebook hoping people actually see them. While we’re just getting started building our subscriber list, the pricing already feels like a strong value. The ROI potential is clear — it’s a much more direct and effective communication tool compared to traditional marketing channels. Support and onboarding have been outstanding. Paige has been incredibly helpful, responsive, and made the entire setup process smooth and stress-free. Overall, Textedly is a powerful, easy-to-use platform that gives businesses a much more reliable way to connect with customers. I’m excited to continue growing our list and using it more. **What do you dislike about Textedly?** The only real downside so far has been the learning curve at the beginning — figuring out all the features and best ways to use them takes a little time, especially if you’re new to SMS marketing. Also, since we’re just starting to build our subscriber list, we haven’t fully tapped into everything the platform can do yet. That said, once everything is set up, it’s very easy to use, and support has been great in helping along the way. **What problems is Textedly solving and how is that benefiting you?** Textedly solves the biggest issue we’ve had with marketing — actually reaching our customers. With social media, you can spend time creating posts and still have no idea who’s seeing them. Textedly gives us a direct, reliable way to communicate without relying on algorithms. It also saves a ton of time. Instead of constantly creating new posts, we can send a quick message in seconds and get information out immediately. As our subscriber list grows, this is going to be one of our most valuable tools for promotions and events. **Official Response from Ally Archer:** > We're thrilled to hear that Textedly has been such a valuable and efficient tool for reaching your customers! Our team is dedicated to providing a user-friendly platform and exceptional support, and we're glad to hear that Paige has been so helpful. We understand that there may be a learning curve at the beginning, but we're here to assist you every step of the way. Thank you for choosing Textedly, and we look forward to supporting your business as it continues to grow. Best, Ally ### 6. Effective for Webinars, Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sequoia B. | Founder, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Textedly?** I appreciate Textedly for its ability to effectively communicate with webinar participants. It's really helpful for sending reminders leading up to the webinar, ensuring they show up. I also value the quick list creation and sending of text messages or emails to the list all at once because it's fast. The Textedly team is really good at resolving issues, such as when they refunded me for duplicate message charges. I've recommended Textedly to others, rating it a 10 in terms of likelihood to recommend. **What do you dislike about Textedly?** The first time we sent the messages out, it sent out two messages instead of one, so we got billed twice. But the Textedly team was really good at refunding those messages. So it'd be great if it was clear if we're only sending one message out or two messages before we get started. Also, had to talk to the Textedly team three times during setup because we were moving very fast and wanted to make sure the phone number was set up correctly, though it was good once we talked to the team. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to communicate with our webinar participants, ensuring they show up. It helps us send messages quickly and efficiently. **Official Response from Ally Archer:** > We're glad to hear that Textedly has been effective for your webinars and that you appreciate the quick list creation and sending of messages. We apologize for the issue with duplicate message charges, but we're pleased that our team was able to resolve it for you. We'll take your feedback about message clarity into consideration for future improvements. Thank you for recommending Textedly! Best, Ally ### 7. User-Friendly with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Dexter M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Textedly?** I find Textedly to be simple to use, which makes it easy for my customers to sign up and allows them to text back. The initial setup was super easy, and though it's been a while, I don't remember encountering any difficulties. I also appreciate how Textedly lets my customers know about open spots or good booking times, helping me fill available slots on the charter boat. **What do you dislike about Textedly?** I wish the sign up form could be more automated. Instead of getting numbers submitted that I have to put time aside to add to my contacts. They should go straight into contacts. Also wish there was a lower tier option that let you keep your account but with no new messages added to your account. I had 60,000 messages but it wasn't worth almost $40 a month when I can't use them right now. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to notify my customers about open spots and ideal booking times, making it easy for them to sign up and enabling them to text back. **Official Response from Emily O.:** > Hi Dexter, Thank you for sharing your experience with Textedly. We're pleased to hear that it has been easy to use and has helped you in notifying your customers about open spots and booking times. We appreciate your business! Best, Emily ### 8. Textedly’s Automation Features Shine: Scheduled Replies, Drip Campaigns & More **Rating:** 4.5/5.0 stars **Reviewed by:** James B. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Textedly?** I like the additional features of Textedly such as automated responses that can be scheduled during certain times, along with drip campaigns that allow for automated journeys. I also look forward to trying conversation triggers to automatically respond to top customer FAQs. **What do you dislike about Textedly?** It's a bit of a process to get an account set up, mainly because it takes a few days to coordinate the custom phone number. This is mainly due to the reality of waiting on a third party to approve the number. A status notification on the dashboard could help alleviate any doubts about account setup. **What problems is Textedly solving and how is that benefiting you?** We have begun using this as a way to gather new customers via social media contests by immediately connecting new subscribers with sale offers. This is a very low cost, low-barrier-to-entry way for us to make an instant, personal connection to existing and potential new customers to build our list beyond email. **Official Response from Emily O.:** > Hi James, Thank you for sharing your positive experience with Textedly's automation features! We're glad to hear that you are enjoying the scheduled replies, drip campaigns, and conversation triggers. We appreciate your feedback and thank you for being a Textedly customer! Best, Emily ### 9. Efficient Mass Messaging with Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Emily R. | Sales Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Textedly?** I use Textedly for mass texts to customers, which eliminates the hassle of typing out thousands of individual messages over multiple days. The scheduling feature lets me cover weeks' worth of texts in just an hour. I like using keywords and tags, as they make sending out texts for huge events as well as more intimate ones really easy. I can easily send out texts to those signed up for any event without manually separating the names. As a newer user, I find it all easy to use! **What do you dislike about Textedly?** I think that you should create a deleted feature. I like having the confirmation that my message truly was deleted and that no one will receive it. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to send mass texts easily, schedule messages to save time, and utilize keywords and tags to target event attendees without manual sorting. ### 10. Textedly is so easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Darlene M. | HR Generalist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2021 **What do you like best about Textedly?** Everything is put together well to make it easier to text your employees. It's all step-by-step. And I like that there is no guessing. Then we can check to see if folks GOT the text. The follow-through is crucial to me. It lets me know that the message is received and we can at least know they were reminded even if they fail to show up for their training. Our employees depend on getting their texts for company information and training events. I really didn't think they would! So it's a big win for us all the way around. **What do you dislike about Textedly?** When employees leave our company, we cannot delete them from the database. If they come back, we can't re-activate them. They have to join on their own and that is just not a priority for them until they miss something important. I'd like to be able to delete their information when they quit, then re-enter it when they return to work. **Recommendations to others considering Textedly:** If you are considering a great company for texting your employees, you really should consider Textedly. The price is right, the customer service is spot on and I think you'll come to depend on it like we do. **What problems is Textedly solving and how is that benefiting you?** We keep our employees informed about their training dates, weather information, and company activities. It really keeps them engaged! They have come to depend on receiving their texts that remind them about their training dates. And they like being reminded of company events because between work and home,they are so busy, that these things tend to slip their minds. ### 11. Effortless Communication but Needs Billing Clarity **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew . | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Textedly?** I like being able to give a keyword to people where they just text it to the number, and they're automatically subscribed. I appreciate the ease of access of that, which makes it convenient for the end user. It's really about the ease of communication, allowing us to communicate much better to parents and teens because they see the messages right on their home screens. **What do you dislike about Textedly?** I don't like how we've been charged for an extra keyword when I removed it in the system, and I think there should be an easier way to remove the keyword and not get charged for it. The local area code phone number is advertised as "free" but there's actually a charge for it. Also, we didn't get approved for it. **What problems is Textedly solving and how is that benefiting you?** Textedly improves communication with parents and teens by making messages easily visible on their home screens of their phones. The keyword feature simplifies subscription, enhancing ease of access. **Official Response from Ally Archer:** > Thank you for sharing how Textedly has benefited your communication with parents and teens. The local area number itself is free (the first one added to your account) but there are registration fees that mobile carriers collect for those numbers. Best, Ally ### 12. Exceptional platform and serive **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda W. | Marketing and Communications Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Textedly?** It's incredibly easy to use and implement! I love the reporting capabilities, the messaging, the AI assistance with writing a message. What isn't there to love about the platform. It's a massive upgrade from our previous service! The customer support is outstanding and incredibly responsive! **What do you dislike about Textedly?** There is only 1 "downfall" we have come across and that's the ease of our customers knowing how to opt back in to messages. When someone opts out while it does inform them of the "1st step" in opting back in (sending a message of unstop or start), it does not instruct them on the 2nd part of the process (sending a 2nd text of the company keyword). We need to reach out to customer outside of textedly to instruct them of this. I wish we could customize the opt out reply so that it could include that additional step. **What problems is Textedly solving and how is that benefiting you?** Textedly is allowing us to reach out to our clients and inform them of important up coming information. With this platform we are able to more easily parse out group of our clients to send specific messaging to specific groups. I can easily update our contacts without having to import groups of the same contacts. **Official Response from Emily O.:** > Hi Amanda! We're thrilled to hear that you're enjoying Textedly's ease of use, reporting capabilities, and AI assistance! We appreciate your feedback about the opt-out process and will take it into consideration for future improvements. Thank you for being a valued customer! Best, Emily ### 13. Effortless Recruiting with Textedly **Rating:** 4.5/5.0 stars **Reviewed by:** Michael R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Textedly?** I love how Textedly is easy to use month to month, making it convenient without being a hassle. The billing process is uncomplicated, and I appreciate being able to bill month to month with an invoice that I can just send to the city, which simplifies what is normally a tedious process. It's also easy to upload large groups of phone numbers, especially when managing a lot of applications, which is a big plus. Additionally, the initial setup was quite easy. **What do you dislike about Textedly?** I don't need it every month. Since we only hire once a year now. So when I'm able to suspend it, I'm only allowed to suspend it up to ninety days and I wish I could do it longer. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to solve communication problems with the younger generation who don't use email. It's easy to upload large phone number groups and manage billing, making it effortless to handle month-to-month expenses. **Official Response from Emily O.:** > Hi Michael, We're glad to hear that you find Textedly easy to use and convenient for managing your recruiting needs. We appreciate your feedback about the billing process and the ease of uploading large groups of phone numbers. Thank you for choosing Textedly! Best, Emily ### 14. Unbeatable Price for Texting All Employees at Once **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda F. | Human Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Textedly?** I like being able to text all employees at once, especially for the price. It really can’t be beat! **What do you dislike about Textedly?** It can feel clunky at times and isn’t always as user-friendly as I’d like. I also wish it included a way to create groups, so I could message only supervisors, for example, instead of having to text everyone. **What problems is Textedly solving and how is that benefiting you?** I like being able to keep communicating with everyone, especially during hurricane season. At other times, we use it to communicate policy changes, open enrollment, and other business-related updates. It also helps when rolling out new things, since it keeps everyone informed and on the same page. **Official Response from Ally Archer:** > We're glad to hear that you find our pricing unbeatable and that Textedly helps you communicate with all employees at once. You can create groups with keyword or tags! Please chat in and support can assist you! Best, Ally ### 15. Great Tool for Internal Communications. **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin N. | Web Designer and Information Architect, Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Textedly?** The workflow is simple. It's easy to add contacts, send to a specific list, and keep up with the replies. I also appreciate the roll-over credits that come in handy during peak times. **What do you dislike about Textedly?** We only have one number, and only send to one list. It would make it a little more convenient if it defaulted to those selections. The Two Factor Authentication sometimes does not work, making it difficult to sign in from a mobile device. **What problems is Textedly solving and how is that benefiting you?** It allows us to push information to our sales force at a moment's notice and give them access to resources to increase transactions quickly. **Official Response from Ally Archer:** > We're glad to hear that you find Textedly's workflow simple and appreciate the roll-over credits. We understand your feedback about defaulting to one number and list, as well as the issue with Two Factor Authentication. We fixed the 2FA this morning actually so login is easier now! Best, Ally ### 16. Effortless Customer Connections, Amazing Support **Rating:** 5.0/5.0 stars **Reviewed by:** Edward B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Textedly?** I find Textedly to be incredibly useful for staying in touch with customers because it provides easy, quick access to them. I really like the customer service and ease of use. I had a minor issue earlier today, and Paige, the representative, was terrific and solved the problem in less than 5 minutes. The interface is succinct and user-friendly. The initial setup was simple, allowing me to upload our contacts and get started immediately. **What do you dislike about Textedly?** I solved the only problem I had with the software today. I did not like the 2-factor authorization via email. It was an unnecessary step. **What problems is Textedly solving and how is that benefiting you?** I use Textedly for easy, quick access to our customers. Its customer service and user-friendly interface simplify staying connected. The setup was simple; uploading contacts and starting was immediate. Representatives like Paige make solving issues fast, boosting reliability. **Official Response from Emily O.:** > Hi Edward, We're thrilled to hear that you find Textedly incredibly useful for staying in touch with your customers! We're glad to hear that Paige was able to provide you with terrific customer service and solve your issue quickly. Best, Emily ### 17. Easy Integration, Perfect for Growing Businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Kennedy K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Textedly?** I use Textedly to contact customers directly about marketing campaigns and updates for my small business. Textedly provides a direct contact to customers without having to solely rely on social media, and it adds a level of exclusivity because customers have to opt in. I love that it is easy to use and that it scales with my business as our customer base grows. I also like how easy it is to integrate my client list. It would be very tedious to enter each contact individually, so I love that I can just upload my list and Textedly updates it for me, including any overlapping contacts. **What do you dislike about Textedly?** It would be nice to be able to purchase texts in smaller batches than 500, as my company is still small and growing. I also wish that there was an app I could use from my phone to contact customers so I didn't have to log in to Textedly from a desktop just to respond back to customers. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to contact customers directly and it solves the problem of relying on social media, plus it's easy to upload my client list, making updates effortless. It scales with my business growth and allows direct, exclusive contact as customers have to opt in. **Official Response from Emily O.:** > Hi Kennedy, We're glad to hear that Textedly is helping you reach your customers directly and easily integrate your client list. We appreciate your feedback about purchasing smaller text batches and using an app from your phone, and we plan on adding a mobile app very shortly! Thank you for being a valued customer. Best, Emily ### 18. Effortless Team Communication Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Textedly?** I really appreciate the ease of use that Textedly provides. It allows me to send flyers and pictures effectively, which is incredibly helpful. I also like that we can create different groups, like 'all staff' and 'field staff', and choose individual recipients for our communication. It's a fast, low-effort way to reach out to our staff quickly, especially since not everyone has email. **What do you dislike about Textedly?** Nothing to dislike, although I would like to be able to send short videos in the texts. **What problems is Textedly solving and how is that benefiting you?** Textedly is a fast and low-effort way to communicate with our field staff, especially since not everyone has email. I love its ease of use, the ability to send flyers and pictures, and creating different groups like 'all staff' or 'field staff.' **Official Response from Ally Archer:** > We're thrilled to hear that Textedly has been so helpful in reaching your staff quickly and effectively. We appreciate your feedback about the desire to send short videos and will definitely take that into consideration for future updates. Best, Ally ### 19. Effortless Mass Communication for Events **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Textedly?** I use Textedly for in-person events because it solves the issue of communicating out to large groups. I like that it is easy to use, and the customer service reps are always top notch. The scheduling option for messages works great, and the ability to add media to messages is helpful. Adding photos and videos is especially useful when trying to give directions to people on how to locate specific places around a venue. The initial setup of Textedly was also easy. **What do you dislike about Textedly?** If there was a way to remove the mandatory introduction in each message, that would be great **What problems is Textedly solving and how is that benefiting you?** Textedly solves the issue of communicating with large groups. It's easy to use, with top-notch customer service. The scheduling option and ability to add media work great, especially for giving directions with photos and videos. **Official Response from Ally Archer:** > We're glad to hear that you appreciate our customer service! Thank you for sharing your experience with us! Best, Ally ### 20. Effortless Communication Boost for Schools **Rating:** 5.0/5.0 stars **Reviewed by:** Kathi J. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Textedly?** I like the simplicity of use with Textedly, as it allows me to message between groups and individuals effortlessly. I find it helpful to track and monitor messages, which ensures our communication is reliable. The ability to send announcements quickly is a huge plus, and I enjoy being able to message a subscriber individually to address specific questions they may have. Initially setting up Textedly was super easy, and it was easy to learn how to use. **What do you dislike about Textedly?** I would like to be able to see history of messages, like how many messages were sent in a month or the year or last year. Being able to review more than the past few months would help to determine how many messages are sent. **What problems is Textedly solving and how is that benefiting you?** Textedly delivers important messages reliably, ensuring communication with families. I like its simplicity, group and individual messaging, and message tracking. It helps send announcements quickly and address subscriber questions. **Official Response from Ally Archer:** > We're glad to hear that you find Textedly simple to use and reliable for group and individual messaging. We appreciate your feedback on the message history and we do offer that! Click on messages--history! Best, Ally ### 21. Effortless Messaging, Essential for Fast Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle O. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Textedly?** I like how easy Textedly is to use for quickly sending out messages. It's user friendly and makes it simple to add and remove users. I also appreciate that senders have the option to opt out, and the service follows all the requirements for sending out mass messages. Batch messaging is particularly beneficial because we can get information out really quickly without much hassle. The initial setup of Textedly was very easy as well. **What do you dislike about Textedly?** My only suggestion is a reference guide to quickly identify the words and phrases that we can't use. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to quickly notify employees of important information. Its ease of use and batch messaging simplify our communication, saving us time. It's user-friendly and ensures quick delivery without hassle. **Official Response from Emily O.:** > Hi Michelle, We're glad to hear that you find Textedly easy to use and beneficial for quickly sending out messages. We appreciate your feedback and will take your suggestion for a reference guide into consideration for future improvements. Best, Emily ### 22. Efficient Mass Messaging with Multimedia Support **Rating:** 5.0/5.0 stars **Reviewed by:** Xavier L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Textedly?** I like that Textedly saves me time by preventing me from having to text all of our clients individually, and it helps with my phone's storage. It's great. I also like that it allows me to send multimedia in my text messages. Textedly was our first choice because I had used it at a previous company and loved it. The initial setup was fairly easy, and I would rate my likelihood to recommend Textedly as a 10 out of 10. **What do you dislike about Textedly?** Adding a contact can be a bit tedious. The process should be streamlined by removing unnecessary fields and requiring only the contact's name and number when first adding them. It's sometimes annoying to find the appropriate fields to populate when adding a contact. **What problems is Textedly solving and how is that benefiting you?** Textedly lets me send mass messages efficiently, saving time and phone storage. It also allows me to include multimedia, enhancing communication. **Official Response from Emily O.:** > Hi Xavier, We're thrilled to hear that Textedly has been your first choice for mass messaging with multimedia support. Your feedback about the contact adding process is valuable, and the only required field is the phone number. All other contact fields are optional :) Thank you for rating us 10 out of 10 and for choosing Textedly! Best, Emily ### 23. Efficiency Booster for Seasonal Business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2025 **What do you like best about Textedly?** I like that Textedly is easy to use because I can access it from my computer, phone, and iPad, which cuts my workload down considerably. It saves me a bunch of time since it allows me to send a text to my entire list of 2,000 customers with just one message. I also appreciate that it's less expensive and works well with my seasonal business, allowing me to adjust the service level according to the season. Once everything was set up initially, it made managing communications so much faster. **What do you dislike about Textedly?** I wish there was an actual app that I could open up on my phone or my tablet. As it is now, I do have to go access the website to answer any text coming from my customers and also to send out a text. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to send out weekly prices to my customers, saving me hours versus manual texting. It lets me send a text or email to all customers and get quick responses, making it much easier and faster to manage. **Official Response from Ally Archer:** > We appreciate your feedback and understand your concerns about the pricing plans. We are constantly working to improve our offerings and will take your feedback into consideration for future updates. Best, Ally ### 24. Seamless Bulk Messaging with Textedly **Rating:** 5.0/5.0 stars **Reviewed by:** Matt S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Textedly?** I love that Textedly is a fantastic tool for communication needs. It's user-friendly, and I appreciate the clean interface, which keeps everything organized and easy to find. The quick message delivery gives me confidence, especially for time-sensitive promotions and reminders. Managing the contacts and sending out messages is seamless without any issues. **What do you dislike about Textedly?** It would be great to see more advanced analytics and reporting features to better track performance and engagement. I just had trouble with registering the phone number. **What problems is Textedly solving and how is that benefiting you?** Textedly allows me to send bulk text messages easily, unlike my previous tool. Its clean interface and quick message delivery are fantastic for organizing and efficiently managing campaigns with time-sensitive promotions and reminders. **Official Response from Ally Archer:** > We're thrilled to hear that you find Textedly user-friendly and efficient for your communication needs. We appreciate your feedback and will definitely consider your suggestions for more advanced analytics and reporting features. We apologize for any inconvenience with registering your phone number and will look into this issue promptly. Best, Ally ### 25. Effortless Messaging with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Textedly?** I like how easy it is to use. Their customer service is friendly, quick to respond, and usually solves all of my problems. Sending text messages is easy, gets people the links to register and learn more instantly, and provides real results for us. The initial setup was super easy. **What do you dislike about Textedly?** I think tagging could work better. We have people who move through different tags a lot, and there is not an easy way to modify tags in the system. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to send text messages to patients and families, staying relevant with our community. It helps us meet registration and fundraising goals, as people use texts more than email. It's easy to use and delivers real results. **Official Response from Ally Archer:** > We're thrilled to hear that you find Textedly easy to use and that our customer service has been helpful for you. We appreciate your feedback about the tagging feature and will take it into consideration for future improvements. Thank you for using Textedly to stay connected with your community and for sharing your positive experience! Best, Ally ### 26. Seamless Text Marketing, Responsive Support **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan M. **Reviewed Date:** February 06, 2026 **What do you like best about Textedly?** I like using Textedly for customer marketing and staying in touch with my customers. It allows me to send texts to many customers while making it feel like it's coming directly from me, which is more effective than email for marketing and maintaining connections. It has helped grow my business. I appreciate the seamless and easy-to-use interface of Textedly. I also value the customer service; they responded promptly to my request for tax information and provided all the needed details right away. Their support is active and professional, and they make working with the platform straightforward. The initial setup was very easy, especially since my account was rolled over from another service. Textedly's team guided me through the ins and outs of the platform, making it a smooth transition. **What do you dislike about Textedly?** Sometimes, there are target groups of people that I add that overlap. **What problems is Textedly solving and how is that benefiting you?** Textedly allows me to broadcast text to many customers, making it feel personal, which enhances customer marketing. It offers better engagement than email and has helped grow my business. **Official Response from Ally Archer:** > We're thrilled to hear that Textedly has been instrumental in growing your business and that you appreciate our seamless interface and responsive customer service. We understand the importance of effective communication with your customers and are glad to have been able to assist you with your tax information promptly. We appreciate your feedback and are continuously working to improve our platform to better serve your needs. Best, Ally ### 27. Streamlined Nonprofit Communication, Needs Better Pricing Options **Rating:** 4.0/5.0 stars **Reviewed by:** Jacqueline T. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2026 **What do you like best about Textedly?** I like that Textedly is pretty easy to navigate and it's a web-based platform. The customer service is beyond amazing, with everyone being extremely nice and helpful. Additionally, it helps streamline communications so we make better use of limited resources and staffing. **What do you dislike about Textedly?** I would have appreciated it if there were additional free add-ons, such as the ability to add individuals to the Team so everyone has access and can view last communication touchpoints and threads, rather than paid options. This would help us streamline the process much more. Currently, we rely on just one person to communicate, but all teams should have access. **What problems is Textedly solving and how is that benefiting you?** Textedly streamlines communication for our nonprofit with limited resources and staffing, making it super efficient. **Official Response from Ally Archer:** > We're glad to hear that you find Textedly easy to navigate and that our customer service has been helpful. We appreciate your feedback about additional free add-ons and will definitely take it into consideration for future updates. Best, Ally ### 28. Simplifies Client Communication for Entrepreneurs **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon B. | Quick Book Certified Bookeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Textedly?** I find Textedly easy for mass texting customers all at once, which really helps with promotions for my basketball clients and camps. I appreciate that I can share website links, specifically for my basketball camps, right with my clients. I'm impressed by the great customer support and the ability to integrate apps. It's the best, and I've liked everything about it so far. The initial setup was very easy. **What do you dislike about Textedly?** I like everything about Textedly **What problems is Textedly solving and how is that benefiting you?** Textedly makes it easy to mass text customers and share website links for my basketball camps. I love its app integration and fantastic customer support. **Official Response from Emily O.:** > Hi Brandon, Thank you for sharing your positive experience with Textedly. We are so glad Textedly is helping to save you time and communicate efficiently with your clients. We always strive for a balance between value and cost for our users, and thank you for being a valued customer! Best, Emily ### 29. User-Friendly Messaging with Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Textedly?** I use Textedly for text message scheduling, and I love its user-friendly design. The customer service is awesome, which really stands out for me. The initial setup was super easy too. Textedly helps me keep all my SMS contacts organized and ensures messages are delivered effectively. **What do you dislike about Textedly?** It would be nice if their system could flag a keyword in any part of a message rather than just the keyword alone. It would be nice if the system could recognize smartphones vs other types of phones and segment somehow. **What problems is Textedly solving and how is that benefiting you?** Textedly helps me keep all my SMS contacts organized and ensures messages are delivered. ### 30. Efficient Communication Tool with Scheduled Messaging **Rating:** 5.0/5.0 stars **Reviewed by:** Fleet M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Textedly?** I appreciate Textedly for its flexibility to create template messages, schedule sending, and mass messaging. I also like the ability to have all messages in one location and add team members so everyone is aware of the communications. It streamlines communication for the Fleet department by not having to reach out to employees individually. **What do you dislike about Textedly?** At the moment, the only thing about Textedly that is a hindrance is only being able to use it on the web. I hear an app is in the works, so that will be a huge improvement! **What problems is Textedly solving and how is that benefiting you?** Textedly allows us to send mass messages to all employees easily, schedule messages, and streamline communication for the Fleet department. **Official Response from Ally Archer:** > We're glad to hear that you appreciate Textedly's flexibility and ability to streamline communication for your Fleet department. We understand the inconvenience of not having a mobile app, but we're excited to let you know that we are working on it to provide a better user experience. Best, Ally ### 31. Simplifies Group Texting with Excel Integration **Rating:** 5.0/5.0 stars **Reviewed by:** David G. | Controller **Reviewed Date:** January 23, 2026 **What do you like best about Textedly?** I like the ability to sign on in one place and handle everything by computer. The easy computer access and fairly simple interface allow us to quickly create and send group messages. I also appreciate the ease of using Excel lists to set up our texting group, which is great because our patient list is on Excel. We didn't see any advantages from other texting services that would make us switch from Textedly. The initial setup was easy too, with help from a representative who walked us through. **What do you dislike about Textedly?** The ability to have multiple users is sometimes an issue. Although there are 'teammates', it is not the same as having another user when the main person is out for one reason or another. **What problems is Textedly solving and how is that benefiting you?** I use Textedly for group texting, sending messages and documents efficiently. It solves group communication by allowing easy computer access and Excel list integration for setting up texts, saving time by avoiding manual entries. **Official Response from Emily O.:** > Hi David, It's great to hear that Textedly has been beneficial for your group communication needs! We're committed to providing efficient and user-friendly services, and we appreciate your support. Best, Emily ### 32. Easy Setup and User-Friendly, Ideal for Nonprofits **Rating:** 4.5/5.0 stars **Reviewed by:** Paul L. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Textedly?** I appreciate Textedly's very easy-to-understand interface once I got used to it. This simplicity helps my nonprofit organization efficiently manage communication with around 1,200 members of our faith-based community. It allows us to contact our council members quickly, facilitating sign-ups through platforms like Sign Up Genius, and effectively distributing posters, event details, and emergency information. Additionally, the setup process was quite straightforward, as we were able to transfer a list of names and numbers from our database, although some hurdles were present due to home phone numbers not working for texting. The customer service was commendable, providing helpful assistance throughout the setup process. Overall, we've been using Textedly for three to four years and have been very happy with it, giving it a high satisfaction rating of about nine, indicating I would likely recommend it to others. **What do you dislike about Textedly?** Also, having an app to use on the phone or desktop would be very useful. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to quickly contact our council and facilitate volunteer engagement. It enables instant communication with event details and emergency information, enhancing our responsiveness and organizational efficiency. **Official Response from Ally Archer:** > Hi Paul, We're thrilled to hear that Textedly has been able to help your non-profit organization keep in contact with your members and alert them of important information. We understand your concern about pricing and we are constantly evaluating our pricing structure to ensure it remains competitive while still providing excellent service. Best, Ally ### 33. Texting Volunteers Made Easy and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Jill D. | Meals on Wheels Volunteer Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Textedly?** I love the convenience of being able to text our volunteers as opposed to having to call or e-mail. I get a much more immediate response when texting. My volunteers also love the convenience of being able to text as well. Customer support is very easy with the chat option as well. **What do you dislike about Textedly?** It seems to be very easy for my volunteers to accidently subscribe and we have to walk them through resubscribing. I also experience glitches and end up sending the same message multiple times. I will also kick me out sometimes and I have to log back in. **What problems is Textedly solving and how is that benefiting you?** Textedly makes communication with my volunteers so much easier, and I get much more rapid responses. It solves the problem of having to leave a voicemail or e-mail message and having to wait much longer for a response. **Official Response from Ally Archer:** > We're glad to hear that you and your volunteers are enjoying the convenience and immediate response of texting with Textedly. We appreciate your feedback about the accidental subscriptions and glitches, and we will work on improving these issues to provide a better experience for you. Best, Ally ### 34. Good support & features but room to grow. **Rating:** 3.0/5.0 stars **Reviewed by:** Matthew M. | Development Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2024 **What do you like best about Textedly?** The tech-support is top notch, and they are always quick to respond. Also, I love that you can design text messages that include images. **What do you dislike about Textedly?** My organization holds multiple events throughout the year, and I would like to be able to update phone numbers in bulk batches with new tags, so I can send messages to the appropriate groups. However, Textedly does not let you do that and unless you are going to go one by one on each account, you must upload the individual again with a new tag. So, I have some numbers in there 4 or 5 times because they are a part of 4 or 5 groups. A bulk update feature like Mailchimp has would be very helpful. **What problems is Textedly solving and how is that benefiting you?** It helps us notify our the clients we serve of upcoming events, cancellations, and other important information. It is quick and allows us to notify large groups of people at once. **Official Response from Ally Archer:** > Hi Matthew, Thank you for your feedback! We're glad to hear that you appreciate our top-notch tech support and quick response time. As for tags and upload, you can export your whole contact list, update the tags and then re-upload! Please chat in if you need more assistance on that matter! Best, Ally ### 35. Overcomplicated and Misleading Setup **Rating:** 0.5/5.0 stars **Reviewed by:** Li M. **Reviewed Date:** January 16, 2026 **What do you like best about Textedly?** I like that Textedly supposedly has the ability to mass message groups easily. It prevents me from having to individually text people and just send one message at large. **What do you dislike about Textedly?** They make it seem much more simple than it actually is. After paying for a plan, there were several additional hoops to jump through and fees to pay that were not up front in the free trial. I still am not yet able to send messages, which is the entire reason I bought the plan. I made a mistake when paying and paid for an annual subscription instead of a monthly one. I contacted them to switch to month by month, but they refused to let me switch or issue a refund. They show that you can upload contacts as a list instead of individually, but I had to get approved to do so. Sending messages requires registration and applications that need approval. They make it seem like you can immediately start using their platform after upgrading, but that's not the case. **What problems is Textedly solving and how is that benefiting you?** Textedly prevents me from having to individually text people, allowing me to send one message to a large group easily. **Official Response from Ally Archer:** > We apologize for the inconvenience you've experienced. Mobile carriers are very strict with traffic coming through and that is why registration can be very daunting. We enable the upload list pretty quickly once we get your website as this also prevents bad actors getting in! We are here to help you succeed with the platform so please do not hesitate to call us or chat in with more questions! Best, Ally ### 36. Saves Time, Simplifies Patient Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Advanced Chiropractic a. **Reviewed Date:** January 15, 2026 **What do you like best about Textedly?** I love how Textedly saves me so much time at work. It's a huge time-saving tool that takes away the time-consuming task of calling each patient and allows me to complete other tasks in the office. I enjoy the ease of composing text messages with Textedly, where I can customize texts for a group of patients or send a text to a single patient. The setup of Textedly was a breeze, and it’s something I would definitely recommend to any office looking to save time. **What do you dislike about Textedly?** I would like to be able to save previously sent text messages so that I don't have to retype them every day I send out a text. I send the same text 3 times a week reminding patients of their appointments, it'd be great to just choose the message I want to send like I choose the list of patients! **What problems is Textedly solving and how is that benefiting you?** Textedly takes away the time-consuming task of calling each patient, leaving more time to complete other tasks. It's a huge time-saving tool because I can send texts to all scheduled patients in the morning instead of spending hours making calls. **Official Response from Ally Archer:** > We're thrilled to hear that Textedly is saving you time and simplifying patient communication at your office. Our goal is to make your workflow more efficient, and we're glad to hear that you're finding value in the ease of composing and sending text messages. You can make a template so you can just insert the message rather than type it out each time! Best, Ally ### 37. Convenient Scheduling, Needs Flexible Billing **Rating:** 4.0/5.0 stars **Reviewed by:** Jonathan B. | Videographer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Textedly?** I use Textedly to send out weekly prayer requests, and I love how it allows me to send them quickly and all at once. The scheduling feature is super convenient for me because I can plan ahead for the entire week, setting the exact date and time so that they land when I want. The texting back feature is also very handy since I can easily chat with people. Overall, Textedly just makes these tasks easy for me, and the basic plan is sufficient because I don't communicate with tons of people. The initial setup of Textedly was quite easy too. **What do you dislike about Textedly?** The monthly subscription isn't the most convenient. I wish I could use texting credits without having to pay for the subscription. It would be great to have an option that's not just a subscription, but that I could pay for the credits when I need them. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to send prayer requests quickly and all at once. Scheduling ahead of time for specific days is convenient and the texting back feature allows easy communication without using my personal phone. **Official Response from Ally Archer:** > We're glad to hear that you find Textedly convenient for scheduling and sending out prayer requests. We appreciate your feedback about the billing options, and we will definitely take it into consideration for future improvements. Best, Ally ### 38. Textedly Review-Ad Agency 12/2/25 **Rating:** 5.0/5.0 stars **Reviewed by:** Mark B. | Media Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Textedly?** After working with multiple CSR representatives, I have found each one to be extremely helpful. Additionally, the blasts are always deployed on schedule. I work at an ad agency, and we deploy blasts on behalf of our clients so the setup of those accounts can be complex. The reps always are willing to get on the phone and work through any roadblocks. **What do you dislike about Textedly?** Overall, I haven't encountered any major problems. However, the frequent automated emails asking whether I would recommend Textedly to a friend can get a bit tiresome after a while. Be careful when signing up for plans because the platform will default to an annual plan unless they have fixed that. **What problems is Textedly solving and how is that benefiting you?** Textedly allows our agency to enable our clients with the ability to message staff/clients/prospects in a very flexible and timely manner. **Official Response from Ally Archer:** > Thank you for your positive feedback on our help desk and CSR staff. We apologize for any inconvenience caused by the rate increase. We appreciate your suggestion for a two-way function and will consider it for future updates to the platform. Best, Ally ### 39. Easy-to-Use Automated Surveys at a Very Reasonable Price **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Textedly?** The main reason I chose Textedly is because I was able to set up a series of survey questions, with automated follow-ups based on their responses. The interface is easy to use. And the price is very reasonable. **What do you dislike about Textedly?** The main negative is that because I'm not based in the US (but am using this for a US based client sending to US based users), I have to use a VPN every time I access the site. I'm not able to access the site otherwise. **What problems is Textedly solving and how is that benefiting you?** I'm using it for research purposes, sending SMS-based survey questions to get easy and immediate responses from my participants. **Official Response from Emily O.:** > Hi there, Thank you for choosing Textedly for your surveys. We appreciate your feedback and are happy to hear that our platform is meeting your research needs. Thanks for being a Textedly customer! Best, Emily ### 40. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas R. | Owner, The Rojas Group / TRGLV, Inc, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Textedly?** Brooke was great today! She helped me understand my options when it came to upgrading our current plan, and how the process works, as well as the credit back to the account for our current plan before we upgraded! Thank you Brooke, great communication, and like all of the customer support people, she was very friendly and responded quickly. **What do you dislike about Textedly?** Nothing really of note. The platform is easy to use, the support excellent, and the text program has been a great asset to our marketing program. **What problems is Textedly solving and how is that benefiting you?** The software helps us reach customers who want to hear from us, our specials, upcoming events, etc., so it helps us drive traffic to our business! **Official Response from Emily O.:** > Hi Thomas, Thank you for your positive feedback! We're thrilled to hear that you find Textedly user-friendly and effective for reaching your customers. We understand your concerns about compliance with spam regulations and forbidden content. Please feel free to reach out to our support team for further clarification if you are ever in doubt. We appreciate your business and look forward to continuing to help you drive traffic to your business! Best, Emily ### 41. Easy Contact Management, But Price increase has been a negative response for our usage needs. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2026 **What do you like best about Textedly?** Being able to input contacts and either click on only certain ones or send to the entire contact list- both being fairly easy to do, ability for our contacts to reply. Ability to send birthday texts. **What do you dislike about Textedly?** Cost increase. Birthday texting although a very interesting option, has not yet worked for us. I sent a test one this week, and it didn't go through even though it was set up correctly. The fact that a "text" isn't just a "text" but instead is counted up by number of characters, leading up to one text being counted as 2 or 3 texts- this leads to possible need to purchase a higher plan. Replies would be easier seen if there was a textedly app (if there is one, I have not known about it) **What problems is Textedly solving and how is that benefiting you?** Reaching large groups of people via text. That benefits us because people are more likely to read a text more quickly than an email. **Official Response from Ally Archer:** > We appreciate your feedback and understand your concerns about the cost increase. We are constantly working to improve our services and stay competitive with our pricing! Best, Ally ### 42. Efficient Scheduling with Some Billing Hiccups **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2025 **What do you like best about Textedly?** I like the scheduling text aspect, being able to schedule text in advance. You don't have to do it right away; you can schedule it out for the whole week or month, which is very helpful. The scheduling text feature allows me to send texts at specific times, even when I'm at work. That way, when I leave work, I know they'll just send at the optimal time that I want the recipients to receive it. **What do you dislike about Textedly?** I think it could be easier to find the billing information, like how the charging works. Sometimes it's hard to kinda get to that, and it's hard to change plans. If you wanna change plans from a monthly to an annual, but it's from, like, a bronze to gold, it can be hard to do that. You have to, like, reach out to an agent, which just takes some more time. **What problems is Textedly solving and how is that benefiting you?** Textedly makes it easier for clients to see messages and photos directly on their phones. I use it to schedule texts in advance, ensuring they reach recipients at optimal times without needing my constant attention. **Official Response from Emily O.:** > Hi there, Thank you for your feedback! We're happy to hear that Textedly is helping you communicate with members more efficiently. We apologize for any inconvenience with the live chat availability and will work to address this issue. Best, Emily ### 43. Effortless Client Communication **Rating:** 5.0/5.0 stars **Reviewed by:** tiffanie w. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Textedly?** I like using Textedly to communicate with our clients and send out appointment times and dates. It allows me to keep in contact with patients without having to get them on the phone, which makes it easy to communicate. I only use the text portion and schedule text messages to go out when the office is closed. The initial setup was not hard at all, and the salesperson helped with the setup, making it really easy. **What do you dislike about Textedly?** I do not have any issues or dislikes **What problems is Textedly solving and how is that benefiting you?** I use Textedly to communicate easily with clients, sending appointment times and dates without needing phone calls. **Official Response from Ally Archer:** > We're glad to hear that Textedly has made client communication effortless for you. Our scheduling feature is designed to make it easy to keep in touch with your clients, even when the office is closed. Thank you for your feedback! Best, Ally ### 44. Textedly: Easy, Intuitive Texting at a Great Price **Rating:** 4.5/5.0 stars **Reviewed by:** Zach Y. | Co Founder and VP of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2026 **What do you like best about Textedly?** Textedly is a great value texting solution for our time. Its easy and intuitive to use at a great price. Its scheduling feature is fantastic and we use it all the time. Customer support is quick. **What do you dislike about Textedly?** Can't think of anything. We've been using it for years without issue. **What problems is Textedly solving and how is that benefiting you?** Textedly allows us to communicate with our customers that have the most buy in for our product and are self selected. **Official Response from Ally Archer:** > We're thrilled to hear that Textedly has been a valuable tool for your business! Our team is dedicated to providing an easy and intuitive platform with great value and excellent customer support. Best, Ally ### 45. Easy to Use Platform with A+ Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Kaycee M. | Church Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Textedly?** The platform is very easy to use. Customer Service is A+ (timely, efficient and resolution-focused) **What do you dislike about Textedly?** Low character allowance and blocked messages from time to time (usually from cell carriers) **What problems is Textedly solving and how is that benefiting you?** When there is an issue with text messages not being received, Textedly will restore my bank of I bring it to their attention **Official Response from Ally Archer:** > We're thrilled to hear that you find our platform easy to use and that you've had a positive experience with our customer service team! Best, Ally ### 46. Helpful Support, Easy Setup with Room for Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Elite . | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Textedly?** I just started using Textedly and so far the staff have been extremely helpful and responsive. They guide you through the steps and help you in any way they can, which I really appreciate. I enjoyed speaking to them and my service so far! I like how easy it is to send messages. There's also a feature to upload phone numbers quickly, which has cut my time in half. **What do you dislike about Textedly?** Just the wording that is used to register the phone number. **What problems is Textedly solving and how is that benefiting you?** Textedly's easy setup and quick number upload save time and simplify message sending for my business. **Official Response from Ally Archer:** > We're glad to hear that you found our staff helpful and responsive. We strive to provide excellent support to our customers! Best, Ally ### 47. Effortless Marketing, Effortless Results **Rating:** 5.0/5.0 stars **Reviewed by:** Brenda B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Textedly?** I love how easy Textedly is to use. The instructions are simple and user-friendly, which is great because I'm not as techy as I'd like to be. The initial setup was quick and easy. Textedly is an incredibly valuable tool for my business, mainly because its ease of use makes it time efficient and rewarding. I find every aspect of Textedly efficient and well-designed, and each time I send out a text, it doubles my in-store traffic. **What do you dislike about Textedly?** I don't dislike anything about Textedly. **What problems is Textedly solving and how is that benefiting you?** Textedly doubles my in-store traffic with every text. It's easy to use and time-efficient, making it a valuable tool for my non-techy skills. **Official Response from Emily O.:** > Hi Brenda, We're thrilled to hear that Textedly has been such a valuable and rewarding tool for your business! It's great to know that our user-friendly interface and efficient setup process have made a positive impact on your in-store traffic. Thank you for sharing your experience! Best, Emily ### 48. Effortless Text Marketing with Great Organization **Rating:** 4.0/5.0 stars **Reviewed by:** Austin L. **Reviewed Date:** December 23, 2025 **What do you like best about Textedly?** I really like how easy Textedly is to use and the fact that you're able to categorize different keywords and groups. It helps me stay organized, making texting more valuable because it enables me to stay on top of my leads and outbound communications, like cold outreach. The platform is simple, which definitely helps with organization in a business setup. I've been using it for over a year and a half, and I love it. The initial setup was pretty easy, despite requiring a bit of review and approval. It's a great platform that has made me more than I've put into it. **What do you dislike about Textedly?** I don't like having to verify every single time I log in, which I understand why. Another thing is, like, sometimes it does get slightly confusing when you're doing the numbers and things like that because sometimes it'll say, 'hey, you have to do this in order to send messages. Sometimes it won't.' I also think having a save password button would be nice. **What problems is Textedly solving and how is that benefiting you?** I use Textedly for massive text marketing, helping me communicate with previous customers and warm leads effectively. **Official Response from Ally Archer:** > We're thrilled to hear that Textedly has been a valuable tool for your business in organizing your text marketing efforts. We appreciate your feedback and can take off the Magic link verification if you wish! Just chat in and we can get that handled! -Ally ### 49. User-Friendly Platform with Quick Support, Needs Better Time Management for Recurring Alerts **Rating:** 3.5/5.0 stars **Reviewed by:** Deandra T. **Reviewed Date:** December 18, 2025 **What do you like best about Textedly?** We love the recurring messages. It makes things so much easier for us. I find Textedly user-friendly because the platform is easy to use and simple by design. Its straightforward interface allows even our aged team members, who might not be very tech-savvy, to easily use it if needed, especially when others aren’t available to update or send alerts. I also appreciate the platform's customer support, as it is easy to contact them. They tend to get back quickly most times, and it's nice to have interactions with a human. **What do you dislike about Textedly?** I wish the recurring messages would handle daylight savings better. When daylight savings occurs, the message timings get disrupted and end up being an hour earlier or later. It would be great if this feature automatically adjusted for daylight saving so messages go out at the intended time. Also, I kinda wish there was a guide available for setup, as I don't remember having one. Customer support was helpful, but I wish I knew where to locate setup information myself. Also, when adjusting recurring messages, I struggle to understand how I can make a message adjust for later that same week; sometimes it makes the adjustment take effect the following week. **What problems is Textedly solving and how is that benefiting you?** Textedly allows us to rapidly share information with our congregation, enhancing communication beyond what our website or Facebook page offers. It's especially effective for inclement weather alerts. **Official Response from Emily O.:** > Hi Deandra, We're glad to hear that you find Textedly user-friendly and appreciate our customer support. Thank you for being a valued Textedly customer! Best, Emily ### 50. Effortless Communication with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Horizon House o. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Textedly?** I use Textedly to send out surveys to our consumers, and it allows me to send these forms without using my cell number. Plus, people can message me back, and I can respond directly from my computer. I really like the ease of use and how quick the support team is in replying when I need help. The initial setup was very easy, and that's saying something since I'm not very tech-savvy. **What do you dislike about Textedly?** I have not come across any part of Textedly that I do not like. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to send out surveys without using my cell number and can reply from my computer when people message back. **Official Response from Emily O.:** > Hi there, We're thrilled to hear that Textedly has been a valuable tool for sending surveys and providing seamless communication. Our support team is dedicated to providing quick assistance, and we're glad to hear that you found the setup process easy. Thank you for your feedback! Best, Emily ## Textedly Discussions - [How do I upload an image?](https://www.g2.com/discussions/how-do-i-upload-an-image) - 1 comment, 1 upvote - [Are you planning on making emoji usage an option?](https://www.g2.com/discussions/51292-are-you-planning-on-making-emoji-usage-an-option) - 2 comments, 1 upvote - [How do I pull a report of unsubcribers?](https://www.g2.com/discussions/50480-how-do-i-pull-a-report-of-unsubcribers) - 2 comments, 1 upvote - [How come I cant get a helpful person on the phone to fix my issue on my account](https://www.g2.com/discussions/25287-how-come-i-cant-get-a-helpful-person-on-the-phone-to-fix-my-issue-on-my-account) - 2 comments, 1 upvote - [What is Textedly?](https://www.g2.com/discussions/textedly) - 2 comments, 1 upvote - [View Textedly pricing details and edition comparison](https://www.g2.com/products/textedly/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+10%3A38%3A55+-0500&secure%5Bsession_id%5D=c3ec2629-21b8-4de9-90d9-8fbb9ba27d12&secure%5Btoken%5D=17e5759622fbcd64620dc7fb2d8295f888c00bb7cddeb520b83b0b9bea11ba1c&format=llm_user) ## Textedly Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [AWeber](https://www.g2.com/products/aweber/reviews) - [Campaign Monitor](https://www.g2.com/products/campaign-monitor/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [Drip](https://www.g2.com/products/drip/reviews) - [GPT for Work](https://www.g2.com/products/gpt-for-work/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Textedly Features **Messenger** - Sequencing - AI - Customization Interface **Grammar** - Grammar Check - Tone Check - Sentence Formatting **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS **Messaging Channels** - SMS Messaging - Voice Messaging - Two way messaging **Voice Recognition - AI Voice Assistants** - Voice Recognition **Consumer Intelligence** - Customer Feedback - Sentiment Analysis **Analysis** - Campaign Analysis **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Formatting** - Plagiarism Check - Style Editor - Citation Finder **Administration** - Scheduling - Triggered Notifications - Integrations **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Campaigns** - Push Notifications - Bulk SMS - Two-Way Text Messaging - Audience Segmentation **Customers** - Targeting - Profiles - Analytics - Lead Gathering **Content ** - Idea Recommendation - Content Generation - Form Generation **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Product Type** - Standalone Application - Plugin **SMS Platform** - Reporting - Automation - Text-to-Landline - Short Codes **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Textedly Alternatives - [SlickText](https://www.g2.com/products/slicktext/reviews) - 4.8/5.0 (1,815 reviews) - [SimpleTexting](https://www.g2.com/products/simpletexting/reviews) - 4.7/5.0 (625 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,928 reviews)