--- title: Textedly Reviews meta_title: 'Textedly Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1378 reviews by the users' company size, role or industry to find out how Textedly works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1378 scale: '5' date_modified: '2026-07-07' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Textedly Reviews **Vendor:** Textedly **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,378 ## About Textedly Textedly is the premier, industry-leading AI-Powered SMS marketing and communications platform that empowers organizations to seamlessly connect with their audiences through the power of SMS text, MMS messaging, and next-generation AI. As a comprehensive messaging software solution, Textedly helps marketing, customer support, and sales teams across SMBs and global enterprises deliver highly personalized campaigns, timely notifications, and automated two-way interactions. By combining advanced AI voice and messaging agents with robust campaign creation and contact management, Textedly serves as the ultimate all-in-one command center for customer engagement. Key Features and Benefits: • Powerful AI Voice & Messaging Agents: Elevate your communications with intelligent, conversational AI. Deploy autonomous text and voice agents to handle 24/7 customer support, answer FAQs, qualify leads, and drive engagement at scale without human intervention. • Bulk SMS & MMS Messaging: Send high-volume text (400,000) and rich multimedia messages with customizable sender IDs, ensuring your brand stands out and delivers personalized content instantly. • Two-Way Messaging Inbox: Centralize replies and team conversations in a shared, real-time inbox for seamless, high-touch customer engagement. • Automated Scheduling & Drip Campaigns: Build sophisticated message workflows. Create one-time, recurring, or complex drip sequences with precise delivery windows optimized for your audience’s time zones. • Contact Segmentation & List Management: Build dynamic, highly targeted lists based on custom fields, tags, and import sources to ensure the right message always reaches the right user. • Signal AI Contact Enrichment: Unlock unparalleled audience intelligence with Signal AI. Instantly enrich your contact profiles when available, by retrieving first and last names, email addresses allowing you to hyper-personalize your outreach and connect with your audience on a deeper level. Additional Value Points: • Integrated Payment Processing: Turn conversations into conversions. Securely collect payments with your own credit card merchant account, and send mobile checkout links directly within SMS threads to drastically streamline transactions. • Reputation Management & Google Reviews: Accelerate your brand's growth with built-in tools designed to automatically request, manage, and optimize your online reviews. • Template Library & Personalization Tokens: Launch campaigns faster using a library of pre-built templates and dynamic smart fields (e.g., {{FirstName}}) to maximize message relevance and conversion rates. Why Choose Textedly? By unifying scalable bulk messaging, intelligent AI voice and text agents, automated drip campaigns, and seamless payment processing, Textedly goes far beyond traditional text marketing. We provide a state-of-the-art, feature-rich ecosystem for organizations that demand innovative, effective, and automated communication with their audiences. ## Textedly Pros & Cons **What users like:** - Users rave about Textedly's **fantastic customer support** , highlighting quick responses and effective solutions for marketing challenges. (336 reviews) - Users find Textedly's **ease of use** impressive, enhancing communication and streamlining campaign management effortlessly. (323 reviews) - Users find the **customer support** of Textedly to be incredibly helpful and responsive, enhancing their experience significantly. (257 reviews) - Users value the **easy communication** with Textedly, praising its simplicity and effectiveness in engaging audiences. (141 reviews) - Users value the **time-saving text messaging** features of Textedly, enhancing patient communication and appointment reminders. (134 reviews) - User-Friendly (118 reviews) - Simple (108 reviews) - Easy Setup (106 reviews) - Easy Communication (104 reviews) - Messaging (87 reviews) **What users dislike:** - Users find the pricing to be **higher than competitors** , making it challenging for small businesses to afford. (93 reviews) - Users express a desire for **missing features** such as text list storage and a mobile app for better usability. (79 reviews) - Users often face **SMS issues** such as message character limits and non-delivery, complicating their communication needs. (58 reviews) - Users find the **learning curve steep** , requiring extensive setup and information to get started effectively. (57 reviews) - Users find the **limited texting features** of Textedly restrictive and frustrating for effective communication. (52 reviews) - Poor Customer Support (49 reviews) - Difficult Setup (42 reviews) - Users struggle with **number issues** , needing to repeatedly enter contacts and facing restrictions on keyword usage. (38 reviews) - Text Limitations (34 reviews) - Pricing Issues (32 reviews) ## Textedly Reviews ### 1. Textedly Is Easy to Use with truly Top-Tier Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Bethany V. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2026 **What do you like best about Textedly?** I was in a bind looking for a texting solution. I found textedly with Google and figured I would give them a try. It’s so easy to use and their customer support is top notch. Nicole called me and helped walk me through understanding how to use everything and even called me the next day to check in and make sure I was still good. Paige through the live chat was also incredibly helpful answering any questions I had as I was learning how to use everything. Their support is top tier as well as the ease of use of the program. I’m so impressed! **What do you dislike about Textedly?** So far, I don’t like that I can’t change the labels on the dynamic fields. Being an appointment call center, I have to use the fields for other things and try to remember what is what. That is a major challenge for appointment reminders. **What problems is Textedly solving and how is that benefiting you?** I need to send out bulk texts to different people with different appointment dates, times and locations. The dynamic fields relieve a huge burden for me with still being able to send mass texts. **Official Response from Emily O.:** > Hi Bethany, Thank you for sharing your positive experience with Textedly and our customer support team. We're glad to hear that our platform has been beneficial for your appointment reminders. Your feedback is valuable to us, and we appreciate your input. Thank you for choosing Textedly! Best, Emily ### 2. Professional Support, Fast Approvals, and an Easy-to-Use UI **Rating:** 4.5/5.0 stars **Reviewed by:** Youssef H. | Wayne's Pizza Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2026 **What do you like best about Textedly?** I liked how they were very professional and called me multiple times making sure the process was going smoothly. Also when out phone number application got rejected they were very quick to fix the situation and had out application approved in under 24 hours after emailing them. We look forward to working with them for the future! They're UI is very easy to use and is easy to navigate and put keywords and customs texts. Integrations is also easy to use, as we made a QR code for customers to scan and easily text the number. I think the pricing is decent but is on the higher side a little but it's definitely worth it. They don't have to much AI yet into it but definitely don't need it! The only AI they have is helping to refine text messages and what not but it's not horrible. Over the performance is a 8/10 for me personally and thats great! **What do you dislike about Textedly?** Their really isn't to much I dislike about texedly. The only thing I could really think of is the price and maybe having benefits for using it more. Because it does cost 20 a month to send out about 500 texts or 250 long texts and at scale that could get pretty pricy. **What problems is Textedly solving and how is that benefiting you?** The problem they are solving for us is definitely customer retention %. We are using them to text out marketing deals for certain days to increase business and we are using them to promote our business which is going very well so far. We are still in the early stages of this but so far it's pretty good. **Official Response from Emily O.:** > Hi Youssef, Thank you for sharing your positive experience with us! We are glad to hear that our professional support and fast approvals have made the process easy. Thank you for choosing Textedly, and we look forward to continuing to support your business. Best, Emily ### 3. Easy Way to Launch Customer Text Alerts **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Textedly?** Textedly has been easy to navigate from day one. Setting up message scheduling, QR codes, keywords and a dedicated local number made launching our customer text program straightforward. The interface is intuitive, and it's simple to manage contacts and create campaigns without a steep learning curve. **What do you dislike about Textedly?** The biggest challenge has been navigating the A2P/10DLC carrier registration requirements. While Textedly provides guidance, the carrier approval process can be difficult to interpret, especially for organizations with websites that are part of a larger institution. More detailed examples, clearer validation before submission and more specific error messages would make onboarding much smoother. Once the platform is set up, it's very easy to use. **What problems is Textedly solving and how is that benefiting you?** Before Textedly, we relied primarily on email and social media to communicate weekly retail specials and store updates. Textedly gives us a direct way to reach customers who have specifically asked to receive text alerts. It will help us quickly communicate weekly specials, limited-quantity products, holiday closures and important announcements, allowing customers to receive timely information without relying on social media algorithms. The platform has made it easy to launch and manage this new communication channel. **Official Response from Emily O.:** > Hi there, Thank you for sharing your experience with Textedly. We understand the challenges with A2P/10DLC carrier registration and appreciate your patience with navigating these carrier requirements. I will be passing your feedback for clearer error messages to our product team. Thank you for being a Textedly customer! Best, Emily ### 4. Efficient Mass Messaging, But Watch for Hidden Fees **Rating:** 3.5/5.0 stars **Reviewed by:** Anthony C. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2026 **What do you like best about Textedly?** I like how easy it is to text people, upload lists, and keep track of customers. This ease makes it valuable for sending monthly texts to all my customers, helping me stay top of mind with them, run holiday and summer sales, and inform them about local events. The initial setup of Textedly was very smooth for me. **What do you dislike about Textedly?** I think they should not nickel and dime as much on little features and add-ons. I also think that it would be nice if the upload was easier and didn't have to reorganize a spreadsheet. And I also think that it would be nice if there weren't as many hidden fees. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to mass text thousands of customers individually, making it easy to upload lists and keep track of them. It helps me stay top of mind with customers, run sales, and inform them about local events effortlessly. **Official Response from Emily O.:** > Hi Anthony, We're glad to hear that you find Textedly easy to use and that it has been valuable for your business. We appreciate your feedback, and we will take it into consideration for future improvements. Thank you for being a Textedly customer! Best, Emily ### 5. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about Textedly?** Excellent customer service! The Textedly team has been quick to respond to every question and extremely helpful throughout our setup and brand registration process. Their support made everything easy to understand and complete. **What do you dislike about Textedly?** We have yet to find anything we dislike. **What problems is Textedly solving and how is that benefiting you?** As a nonprofit organization, we were new to the SMS registration and compliance process and weren't always sure which options were best for our needs. The Textedly team helped answer our questions, explain the requirements, and guide us through the setup process. Their support has helped us move forward with implementing a text messaging system that will allow us to communicate more efficiently with the children and families we serve. **Official Response from Emily O.:** > Hi there, We are thrilled to hear that you had an excellent experience with our customer service team! Thank you for choosing Textedly for your SMS needs. Best, Emily ### 6. Simplifies Group Texting with Excel Integration **Rating:** 5.0/5.0 stars **Reviewed by:** David G. | Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Textedly?** I like the ability to sign on in one place and handle everything by computer. The easy computer access and fairly simple interface allow us to quickly create and send group messages. I also appreciate the ease of using Excel lists to set up our texting group, which is great because our patient list is on Excel. We didn't see any advantages from other texting services that would make us switch from Textedly. The initial setup was easy too, with help from a representative who walked us through. **What do you dislike about Textedly?** The ability to have multiple users is sometimes an issue. Although there are 'teammates', it is not the same as having another user when the main person is out for one reason or another **What problems is Textedly solving and how is that benefiting you?** I use Textedly for group texting, sending messages and documents efficiently. It solves group communication by allowing easy computer access and Excel list integration for setting up texts, saving time by avoiding manual entries. **Official Response from Emily O.:** > Hi David, It's great to hear that Textedly has been beneficial for your group communication needs! We're committed to providing efficient and user-friendly services, and we appreciate your support. Best, Emily ### 7. Efficient Mass Communication with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Jesse R. | General Manager at Van Aken District, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Textedly?** I like that Textedly's interface is relatively easy to use. It allows me to see how the message is going to be displayed before it's sent, making communication more effective. I can both manually upload numbers and also let people text and opt-in, which adds flexibility. Additionally, the initial setup of Textedly was fairly easy and pretty intuitive, asking only for the phone numbers I wanted to include. **What do you dislike about Textedly?** I really feel like a mobile interface would be helpful. Because of the way that we use Textedly, having an app would make everything easier to log in and send messages. I'm not always by my computer to log in. And with the two-factor identification to send out an emergency text, I have to go through the normal website and then log in to the email to verify that it's me to then send those emergency texts. It's quite cumbersome, and I really need to have a more direct way of getting information out. **What problems is Textedly solving and how is that benefiting you?** Textedly allows us to send communications extremely efficiently, in a moment's notice, ensuring important information reaches key stakeholders quickly. **Official Response from Ally Archer:** > HI Jesse, Thank you for your feedback! We're glad to hear that you appreciate our responsive and solution-oriented customer support. You can still do everything on your phone by logging on to Textedly.com! Please chat in if you need assistance with that! Best, Ally ### 8. Live Chat Support is a Win, but Needs Flexible Plan Options **Rating:** 2.5/5.0 stars **Reviewed by:** Carlie Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Textedly?** I enjoy having the live chat available where I talk to a real human, not just an AI bot. I also enjoy having access to a phone number and inbox. The phone number gives me a number I feel safe sharing publicly online, and the inbox makes it easy to manage responses that I get, especially because I can have notifications coming in on my computer. The live chat feature has always been helpful when I have questions regarding my account. I did a lot of research when I first chose Textedly, and it was very competitive price-wise and seemed very user-friendly. **What do you dislike about Textedly?** The plan structure isn't the best. Instead of unlocking a specific number of messages per month and having them expire, I would prefer to choose an annual plan where I unlock a certain number of messages that last the year. And then if I need to add more to my message credits, I could do that at any time. That way, the plan could be more flexible for my needs instead of me paying for messages that I never use each month. I could get started with Textedly quickly and easily, but then I had to figure out how to add the phone number in and it did seem slightly complicated. It's also very, very difficult to change your plan or to cancel your subscription or pause your subscription or switch to data storage, those things are not available without a live chat. And that is my biggest frustration to using Textedly as I've had different seasons where I've needed to use it more and then other seasons where I needed to use it less, yet I'm always paying the same rate and can't easily pause or cancel or adjust my payment schedule. So it really didn't serve me well in that. I had to spend a lot of time on live chat to be able to pause my account as needed. Responses on the chat also take a very long time, so each chat I have to spend an average of 20-30 minutes for one request. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to send event reminders to those in my membership, encouragement to my coaching clients, and shoutouts to my leads. The phone number is safe to share online, and the inbox helps manage responses. The live chat is helpful for account questions. **Official Response from Emily O.:** > Hi Carlie, We're glad to hear that you enjoy the live chat support and find the phone number and inbox features useful. We appreciate your feedback on the plan structure and understand your desire for more flexibility. We will take your suggestions into consideration as we continue to improve our services. Thank you for being a Textedly customer! Best, Emily ### 9. Super User-Friendly with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley C. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Textedly?** I love how super user-friendly Textedly is, making it easy for us to handle company event communications and RSVPs. The support staff is always so helpful, and I really appreciate that. I find the messaging and importing contacts features valuable. The initial setup was super easy, which was a great start. Overall, it's been a fantastic tool for mass messaging to our database of clients in a clean and structured way. **What do you dislike about Textedly?** The only qualm I have is that I have to check with the support staff to confirm that my messages are in compliance. I had an event where, due to some words I was unaware of would be flagged, resulted in a smaller turnout to our event. I was never made aware in the system that they weren't going through. **What problems is Textedly solving and how is that benefiting you?** Textedly allows for clean, structured mass messaging to clients and is super user-friendly with supportive staff. **Official Response from Ally Archer:** > Hi Ashley, We're delighted to hear that Textedly is helping you reach your past client database with personalized texts for your company events. Thank you for your feedback! Best, Ally ### 10. Time-Saving SMS Solution with Learning Curve **Rating:** 4.0/5.0 stars **Reviewed by:** Dan E. | Project Manager, Trainer, and Final Invoicer **Reviewed Date:** June 11, 2026 **What do you like best about Textedly?** I like that Textedly saves me from having to manually send hundreds and thousands of messages. It's nice that it helps me segment my target audiences at a granular level. It's a massive time saver and helps me keep clean lists. I also appreciate the support I received from Sara and Noah during the initial setup, they were very helpful. **What do you dislike about Textedly?** I'm finding Textedly not very intuitive. I've made mistakes like confusing tags with keywords and had a campaign delayed for days because I thought it was submitted correctly when it wasn't. The site doesn't suggest what's missing or provide helpful pointers, and I wish it was more interactive, guiding me through each necessary step before progressing. I also struggled to understand approval codes like 10DLC and the purpose of tags. It took hours to figure things out, which was frustrating. Some tutorial videos could really help improve the experience. The initial setup wasn't very smooth either, largely due to government-related bureaucracy. **What problems is Textedly solving and how is that benefiting you?** Textedly saves me from manually sending messages and helps segment target audiences at a granular level, which is a massive time saver and keeps lists clean. **Official Response from Emily O.:** > Hi Dan, We're glad to hear that Textedly has been a time-saving solution for you and that our support team was helpful during the initial setup. We appreciate your feedback on the learning curve and will take it into consideration for future improvements. Thank you for being a Textedly customer! Best, Emily ### 11. Efficient Appointment Reminders with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Advanced Chiropractic a. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Textedly?** I use Textedly to remind patients of their appointments, and it saves me so much time. I don't have to call every patient personally and wait for their voicemail before leaving a message. My favorite thing is that patients can text me back and let me know if they will make it to their appointment or if they need to reschedule. Texting is much faster than calling individual patients. The setup was a breeze and the app is so easy to use. **What do you dislike about Textedly?** I wish that it had a place I could store my text list instead of having to maintain an Excel sheet and import a new list every time I have to add or remove someone. That way I wouldn't have to wait for the upload format to be checked and wait for the email confirmation before I could start to send my text. I think it would be helpful when a patient replies to my text that it shows their name not just their phone number. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to remind patients of appointments, saving time and cutting down on calls. Patients can text back, letting me know if they can make it or need to reschedule, which streamlines communication. **Official Response from Ally Archer:** > We're thrilled to hear that Textedly is saving you time and simplifying patient communication at your office. Our goal is to make your workflow more efficient, and we're glad to hear that you're finding value in the ease of composing and sending text messages. You can make a template so you can just insert the message rather than type it out each time! Best, Ally ### 12. User-Friendly and Highly Responsive, But Costly **Rating:** 5.0/5.0 stars **Reviewed by:** Mary Kelly L. | Mobilization Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Textedly?** I like how user-friendly Textedly is. It's very intuitive, and it's not hard at all to use, which has made training multiple team members super simple. I also appreciate how Textedly provides a sample form to show exactly how you need to import and export when updating your audience. The platform is consistently one of the most raved about services we offer; people love it, and folks in my company are always curious about it. The customer support team always responds really quickly whenever I've asked for help. Textedly is super helpful for mass communication, allowing me to schedule messages and send campaigns either immediately or at a scheduled time. The feature that lets me know when someone unsubscribes or if messages bounce is also handy. Additionally, I love the keyword feature, which keeps my audience organized so I can easily add people to a group without worrying about reorganization. They even offer incentives like bonus points for filling out Google reviews, which really helps my budget. While Textedly is on the cheaper end compared to others, the quality is high, making it a financial no-brainer. **What do you dislike about Textedly?** It's just expensive. That's my biggest complaint about all texting mass marketing sites. They're just very expensive. That's, yeah, my biggest complaint. **What problems is Textedly solving and how is that benefiting you?** Textedly mass communicates quickly for me and is super helpful. It's very intuitive and user-friendly. The keyword feature simplifies updating contacts, and setup was easy. The product aids my team by allowing us to grow our audience efficiently, even with a small team size. **Official Response from Emily O.:** > Hi Mary Kelly, We're delighted to hear that Textedly has been a valuable tool for your team's mass communication needs, and that you find the platform user-friendly and efficient. We are committed to providing the best value for our users and will take your feedback into consideration as we strive to improve our services and pricing. Best, Emily ### 13. Efficient Team Communication with Easy Group Segmentation **Rating:** 4.5/5.0 stars **Reviewed by:** Kat G. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Textedly?** I like Textedly because the platform is pretty easy to use. I appreciate the ability to put people in groups so we can send specific things to specific groups of people. It's very convenient to be able to group people and not add them individually each time, especially since we have different groups of employees like field and office workers, as well as different groups within our field teams. The initial setup was relatively seamless, and we had a Textedly rep helping us along the way. **What do you dislike about Textedly?** I don't like that we can't message to two or more different groups at the same time. **What problems is Textedly solving and how is that benefiting you?** Textedly helps me communicate with our entire team or specific groups efficiently. The platform is easy to use, allowing me to group employees, which is handy for targeted messages. **Official Response from Emily O.:** > Hi Kat, We're glad to hear that you find Textedly easy to use and that the group segmentation feature is convenient for your team's communication needs. We appreciate your feedback and do want to let you know that you can message multiple groups at once! Please chat in with support, and we are happy to help show you how to do this. Thank you for being a Textedly customer! Best, Emily ### 14. Best Customer Support!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley S. | Customer Experience Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Textedly?** I love using Textedly to communicate with team members who aren't tied to a computer, especially those on the road or in mobile roles. Being able to easily send text messages quickly is great for getting on top of emergent situations or communications for our team. Everything works great with Textedly; there are no issues. The setup experience was amazing, thanks to the best customer service from Nicole G. She was very knowledgeable and friendly, going above and beyond to make sure we understood everything. She walked us through the product, making us feel like experts, and was such a joy to work with. Her amazing personality really shone through, and it was so helpful that I could hear her smile over the phone. **What do you dislike about Textedly?** N/A **What problems is Textedly solving and how is that benefiting you?** I use Textedly to communicate with my team members who are on the go or not tied to a computer. It allows us to send text messages quickly and address emergent situations or communications for our team. **Official Response from Emily O.:** > Hi Ashley, We're thrilled to hear that you're enjoying using Textedly to communicate with your team! Our goal is to provide a seamless and efficient platform for all your communication needs. So happy to hear about your amazing experience with Nicole! She's one of our best! Thank you for being a Textedly customer! Best, Emily ### 15. Effective Tool for Mass Outreach with Personalized Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Textedly?** I like that with Textedly, I can upload images and flyers, and send messages that feel like real person communication instead of automated messages. It helps our community see physical flyers and messages that are the same, which builds trust in our ministry because when we say it, they see it, and we do it. **What do you dislike about Textedly?** The number of messages we get a month is deceiving because if it says 3,500, then after 147 characters, it's already considered one message. In reality, we use 7 messages in sending out 1 text due to the information we provide as a nonprofit organization. So, 622 people end up being around 4,800 messages in one shot. **What problems is Textedly solving and how is that benefiting you?** Textedly helps us reach our community on a mass scale, supporting our marketing and humanitarian efforts. The ability to upload images for more personalized communication builds trust. However, the character limit impacts our message usage significantly, as one text often uses multiple messages. **Official Response from Emily O.:** > Hi there, Thank you for sharing your positive experience with Textedly. We're happy to hear that the ability to upload images and send personalized messages has been beneficial for your ministry. Thank you for being a valued customer! Best, Emily ### 16. Quick, Easy Communication and Job Offers for External Team Members **Rating:** 4.5/5.0 stars **Reviewed by:** Bryson M. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Textedly?** We can communicate with multiple employees at once and quickly offer jobs to our external team members. **What do you dislike about Textedly?** I don’t like that when I scroll down in my messages and interact with employees, it doesn’t allow me to keep scrolling at the same point I was at when I clicked on that message. Instead, it jumps me to the most recent messages. This usually happens after I’ve viewed or interacted with two or three messages. I also don't like that the automatic closed message sends multiple times when an employee responds to our message multiple times after hours. **What problems is Textedly solving and how is that benefiting you?** It helps us communicate effectively with our external team members, send them job offers, and keeps our phones from ringing off the hook. **Official Response from Ally Archer:** > We're glad to hear that Textedly is helping you communicate and offer jobs to your external team members efficiently. We understand your frustration with the scrolling issue and the automatic closed message. We'll pass this feedback along to our development team for consideration! Best, Ally ### 17. Perfect for My Boutique Live Selling **Rating:** 5.0/5.0 stars **Reviewed by:** Marissa F. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2026 **What do you like best about Textedly?** I use Textedly for my boutique business, and it helps more people find my live videos when I'm live selling product. It's easy to use and the customer service is exceptional. I mostly just do simple text sends, and everything is pretty perfect for me. I have it connected to a Google Sheet so it automatically adds customer info to Textedly. The initial setup was very smooth with no problems at all. **What do you dislike about Textedly?** {"I can’t really think of anything I do like!","Nope everything is pretty perfect for me."} **What problems is Textedly solving and how is that benefiting you?** I use Textedly for my boutique business. It helps more people find my live videos when I'm live selling product. I have it connected to a Google Sheet so it automatically adds customers' info to Textedly. **Official Response from Emily O.:** > Hi Marissa, We really appreciate you sharing this and are so glad to hear our platform and customer service are working well for your business. Thank you for being a Textedly Customer! Best, Emily ### 18. Finally a Direct Way to Reach Customers Without Relying on Social Media **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Textedly?** Takes just 30 seconds to create a message and reach our customers — that alone makes Textedly worth it. The UI/UX is clean, simple, and easy to navigate. Once set up, it’s extremely user-friendly and doesn’t require constant figuring out, which is huge when you’re running a busy business. Performance has been excellent. Messages go out quickly and reliably, and it’s honestly refreshing to have a direct way to reach customers without relying on social media algorithms. No more spending time creating posts over and over on Facebook hoping people actually see them. While we’re just getting started building our subscriber list, the pricing already feels like a strong value. The ROI potential is clear — it’s a much more direct and effective communication tool compared to traditional marketing channels. Support and onboarding have been outstanding. Paige has been incredibly helpful, responsive, and made the entire setup process smooth and stress-free. Overall, Textedly is a powerful, easy-to-use platform that gives businesses a much more reliable way to connect with customers. I’m excited to continue growing our list and using it more. **What do you dislike about Textedly?** The only real downside so far has been the learning curve at the beginning — figuring out all the features and best ways to use them takes a little time, especially if you’re new to SMS marketing. Also, since we’re just starting to build our subscriber list, we haven’t fully tapped into everything the platform can do yet. That said, once everything is set up, it’s very easy to use, and support has been great in helping along the way. **What problems is Textedly solving and how is that benefiting you?** Textedly solves the biggest issue we’ve had with marketing — actually reaching our customers. With social media, you can spend time creating posts and still have no idea who’s seeing them. Textedly gives us a direct, reliable way to communicate without relying on algorithms. It also saves a ton of time. Instead of constantly creating new posts, we can send a quick message in seconds and get information out immediately. As our subscriber list grows, this is going to be one of our most valuable tools for promotions and events. **Official Response from Ally Archer:** > We're thrilled to hear that Textedly has been such a valuable and efficient tool for reaching your customers! Our team is dedicated to providing a user-friendly platform and exceptional support, and we're glad to hear that Paige has been so helpful. We understand that there may be a learning curve at the beginning, but we're here to assist you every step of the way. Thank you for choosing Textedly, and we look forward to supporting your business as it continues to grow. Best, Ally ### 19. Effective for Webinars, Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sequoia B. | Founder, Professional Training & Coaching, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Textedly?** I appreciate Textedly for its ability to effectively communicate with webinar participants. It's really helpful for sending reminders leading up to the webinar, ensuring they show up. I also value the quick list creation and sending of text messages or emails to the list all at once because it's fast. The Textedly team is really good at resolving issues, such as when they refunded me for duplicate message charges. I've recommended Textedly to others, rating it a 10 in terms of likelihood to recommend. **What do you dislike about Textedly?** The first time we sent the messages out, it sent out two messages instead of one, so we got billed twice. But the Textedly team was really good at refunding those messages. So it'd be great if it was clear if we're only sending one message out or two messages before we get started. Also, had to talk to the Textedly team three times during setup because we were moving very fast and wanted to make sure the phone number was set up correctly, though it was good once we talked to the team. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to communicate with our webinar participants, ensuring they show up. It helps us send messages quickly and efficiently. **Official Response from Ally Archer:** > We're glad to hear that Textedly has been effective for your webinars and that you appreciate the quick list creation and sending of messages. We apologize for the issue with duplicate message charges, but we're pleased that our team was able to resolve it for you. We'll take your feedback about message clarity into consideration for future improvements. Thank you for recommending Textedly! Best, Ally ### 20. User-Friendly with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Dexter M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Textedly?** I find Textedly to be simple to use, which makes it easy for my customers to sign up and allows them to text back. The initial setup was super easy, and though it's been a while, I don't remember encountering any difficulties. I also appreciate how Textedly lets my customers know about open spots or good booking times, helping me fill available slots on the charter boat. **What do you dislike about Textedly?** I wish the sign up form could be more automated. Instead of getting numbers submitted that I have to put time aside to add to my contacts. They should go straight into contacts. Also wish there was a lower tier option that let you keep your account but with no new messages added to your account. I had 60,000 messages but it wasn't worth almost $40 a month when I can't use them right now. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to notify my customers about open spots and ideal booking times, making it easy for them to sign up and enabling them to text back. **Official Response from Emily O.:** > Hi Dexter, Thank you for sharing your experience with Textedly. We're pleased to hear that it has been easy to use and has helped you in notifying your customers about open spots and booking times. We appreciate your business! Best, Emily ### 21. Textedly’s Automation Features Shine: Scheduled Replies, Drip Campaigns & More **Rating:** 4.5/5.0 stars **Reviewed by:** James B. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Textedly?** I like the additional features of Textedly such as automated responses that can be scheduled during certain times, along with drip campaigns that allow for automated journeys. I also look forward to trying conversation triggers to automatically respond to top customer FAQs. **What do you dislike about Textedly?** It's a bit of a process to get an account set up, mainly because it takes a few days to coordinate the custom phone number. This is mainly due to the reality of waiting on a third party to approve the number. A status notification on the dashboard could help alleviate any doubts about account setup. **What problems is Textedly solving and how is that benefiting you?** We have begun using this as a way to gather new customers via social media contests by immediately connecting new subscribers with sale offers. This is a very low cost, low-barrier-to-entry way for us to make an instant, personal connection to existing and potential new customers to build our list beyond email. **Official Response from Emily O.:** > Hi James, Thank you for sharing your positive experience with Textedly's automation features! We're glad to hear that you are enjoying the scheduled replies, drip campaigns, and conversation triggers. We appreciate your feedback and thank you for being a Textedly customer! Best, Emily ### 22. Efficient Mass Messaging with Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Emily R. | Sales Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Textedly?** I use Textedly for mass texts to customers, which eliminates the hassle of typing out thousands of individual messages over multiple days. The scheduling feature lets me cover weeks' worth of texts in just an hour. I like using keywords and tags, as they make sending out texts for huge events as well as more intimate ones really easy. I can easily send out texts to those signed up for any event without manually separating the names. As a newer user, I find it all easy to use! **What do you dislike about Textedly?** I think that you should create a deleted feature. I like having the confirmation that my message truly was deleted and that no one will receive it. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to send mass texts easily, schedule messages to save time, and utilize keywords and tags to target event attendees without manual sorting. **Official Response from Emily O.:** > Hi Emily, Thank you for sharing your positive experience with Textedly. We're pleased to hear that the platform has made mass texting and event targeting easier for you. We value your feedback and thank you for being a Textedly customer. Best, Emily ### 23. Textedly is so easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Darlene M. | HR Generalist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2021 **What do you like best about Textedly?** Everything is put together well to make it easier to text your employees. It's all step-by-step. And I like that there is no guessing. Then we can check to see if folks GOT the text. The follow-through is crucial to me. It lets me know that the message is received and we can at least know they were reminded even if they fail to show up for their training. Our employees depend on getting their texts for company information and training events. I really didn't think they would! So it's a big win for us all the way around. **What do you dislike about Textedly?** When employees leave our company, we cannot delete them from the database. If they come back, we can't re-activate them. They have to join on their own and that is just not a priority for them until they miss something important. I'd like to be able to delete their information when they quit, then re-enter it when they return to work. **Recommendations to others considering Textedly:** If you are considering a great company for texting your employees, you really should consider Textedly. The price is right, the customer service is spot on and I think you'll come to depend on it like we do. **What problems is Textedly solving and how is that benefiting you?** We keep our employees informed about their training dates, weather information, and company activities. It really keeps them engaged! They have come to depend on receiving their texts that remind them about their training dates. And they like being reminded of company events because between work and home,they are so busy, that these things tend to slip their minds. ### 24. Effortless Communication but Needs Billing Clarity **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew . | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Textedly?** I like being able to give a keyword to people where they just text it to the number, and they're automatically subscribed. I appreciate the ease of access of that, which makes it convenient for the end user. It's really about the ease of communication, allowing us to communicate much better to parents and teens because they see the messages right on their home screens. **What do you dislike about Textedly?** I don't like how we've been charged for an extra keyword when I removed it in the system, and I think there should be an easier way to remove the keyword and not get charged for it. The local area code phone number is advertised as "free" but there's actually a charge for it. Also, we didn't get approved for it. **What problems is Textedly solving and how is that benefiting you?** Textedly improves communication with parents and teens by making messages easily visible on their home screens of their phones. The keyword feature simplifies subscription, enhancing ease of access. **Official Response from Ally Archer:** > Thank you for sharing how Textedly has benefited your communication with parents and teens. The local area number itself is free (the first one added to your account) but there are registration fees that mobile carriers collect for those numbers. Best, Ally ### 25. Exceptional platform and serive **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda W. | Marketing and Communications Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Textedly?** It's incredibly easy to use and implement! I love the reporting capabilities, the messaging, the AI assistance with writing a message. What isn't there to love about the platform. It's a massive upgrade from our previous service! The customer support is outstanding and incredibly responsive! **What do you dislike about Textedly?** There is only 1 "downfall" we have come across and that's the ease of our customers knowing how to opt back in to messages. When someone opts out while it does inform them of the "1st step" in opting back in (sending a message of unstop or start), it does not instruct them on the 2nd part of the process (sending a 2nd text of the company keyword). We need to reach out to customer outside of textedly to instruct them of this. I wish we could customize the opt out reply so that it could include that additional step. **What problems is Textedly solving and how is that benefiting you?** Textedly is allowing us to reach out to our clients and inform them of important up coming information. With this platform we are able to more easily parse out group of our clients to send specific messaging to specific groups. I can easily update our contacts without having to import groups of the same contacts. **Official Response from Emily O.:** > Hi Amanda! We're thrilled to hear that you're enjoying Textedly's ease of use, reporting capabilities, and AI assistance! We appreciate your feedback about the opt-out process and will take it into consideration for future improvements. Thank you for being a valued customer! Best, Emily ### 26. Quick, Easy Customer Updates with a Smoother Login Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Dolan S. | General Manager/President, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Textedly?** Using Textedly allows us to quickly inform our customers of holiday hours and any specials we have coming up. **What do you dislike about Textedly?** The new updated website eliminated the one issue I had and that was logging on. With the new update I don't have any hoops to jump through to login. **What problems is Textedly solving and how is that benefiting you?** Email isn't always the best way for us to communicate with our customers. Text messages seem to work very well for us. **Official Response from Emily O.:** > Hi Dolan, We're glad to hear that Textedly is helping you effectively communicate with your customers through text messages. Thank you for choosing Textedly! Best, Emily ### 27. Helpful Support, Tedious Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Textedly?** The onboarding call with Haley was great. She was really helpful and followed up with several things as we got our number registered. The chat part with Sarah was also great. She was thorough in answering questions when I wasn't sure what was missing or what to do next. Overall, I feel like they've been great at answering questions when I had them as I was getting set up. **What do you dislike about Textedly?** Every time I log in, which is frequently while I'm getting things set up, I have to have a code emailed, and that is super annoying. I know it's for privacy or safety purposes, but I feel like there should be a better way to stay logged in. It's a lot of trouble to go back and forth every single time I wanna log in. The registration of the number, while I understand why I needed to show all the things I did, it really was just a hard process. It was a process that I definitely needed some hand holding on to get through the different steps of getting the number registered. It required a lot outside of Textedly that I was not prepared for. The initial setup was actually pretty tedious just because of the phone registration. The whole payment part was ridiculous. It kept telling me it wasn't taking it, and then it charged me twice. And they did refund it, but getting the paid plan set up and then getting the number registered was quite a chore. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to remind our friends about events a couple of times a month when we have something to sell. **Official Response from Emily O.:** > Hi there, We're glad to hear that you had a positive experience with Hailey and Sara during the onboarding process. We appreciate your feedback and will definitely take it into consideration for future improvements. Thank you for sharing your experience with us. Best, Emily ### 28. Comprehensive Group Texting with Amazing Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jenn C. | Marketing Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Textedly?** The ability to send texts to multiple people is crucial when hosting events. Textedly has a very comprehensive platform to do this. The support was amazing as I was setting it all up. **What do you dislike about Textedly?** It was difficult at first to get it set up but once I was helped with the nuances of it, it went smoothly and I have no complaints **What problems is Textedly solving and how is that benefiting you?** Very little unsubscribes so it tells me they are doing something right in ensuring this does not come through as spam **Official Response from Emily O.:** > Hi Jenn, Thank you for your kind words! We're delighted that you found our platform comprehensive and our support amazing. We understand that the setup process can be challenging, but we're glad to hear that we were able to assist you in getting everything running smoothly. We appreciate your feedback! Best, Emily ### 29. Effortless Recruiting with Textedly **Rating:** 4.5/5.0 stars **Reviewed by:** Michael R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Textedly?** I love how Textedly is easy to use month to month, making it convenient without being a hassle. The billing process is uncomplicated, and I appreciate being able to bill month to month with an invoice that I can just send to the city, which simplifies what is normally a tedious process. It's also easy to upload large groups of phone numbers, especially when managing a lot of applications, which is a big plus. Additionally, the initial setup was quite easy. **What do you dislike about Textedly?** I don't need it every month. Since we only hire once a year now. So when I'm able to suspend it, I'm only allowed to suspend it up to ninety days and I wish I could do it longer. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to solve communication problems with the younger generation who don't use email. It's easy to upload large phone number groups and manage billing, making it effortless to handle month-to-month expenses. **Official Response from Emily O.:** > Hi Michael, We're glad to hear that you find Textedly easy to use and convenient for managing your recruiting needs. We appreciate your feedback about the billing process and the ease of uploading large groups of phone numbers. Thank you for choosing Textedly! Best, Emily ### 30. Unbeatable Price for Texting All Employees at Once **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda F. | Human Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Textedly?** I like being able to text all employees at once, especially for the price. It really can’t be beat! **What do you dislike about Textedly?** It can feel clunky at times and isn’t always as user-friendly as I’d like. I also wish it included a way to create groups, so I could message only supervisors, for example, instead of having to text everyone. **What problems is Textedly solving and how is that benefiting you?** I like being able to keep communicating with everyone, especially during hurricane season. At other times, we use it to communicate policy changes, open enrollment, and other business-related updates. It also helps when rolling out new things, since it keeps everyone informed and on the same page. **Official Response from Ally Archer:** > We're glad to hear that you find our pricing unbeatable and that Textedly helps you communicate with all employees at once. You can create groups with keyword or tags! Please chat in and support can assist you! Best, Ally ### 31. Timely Support and Flexible Plans That Scale with Us **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Textedly?** When necessary, the customer support has been timely and solved our challenges quickly and efficiently. We love being able to increase our spend at a moments notice, and the flexibility to make our plan what we need. **What do you dislike about Textedly?** Once you've uploaded a mass contact list, you have to know to refresh the contacts page before seeing the new contacts and their tag. **What problems is Textedly solving and how is that benefiting you?** We needed a way to remind clients about the event they signed up for, and Textedly makes it easy to schedule and send thousands of messages, tagged by event. We love being able to respond to clients as they have questions leading up to an event, too. **Official Response from Emily O.:** > Hi there, We're thrilled to hear that you have had a positive experience with our timely customer support and flexible plans. We appreciate your feedback and are glad that Textedly has been able to meet your needs. Best, Emily ### 32. Great Tool for Internal Communications. **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin N. | Web Designer and Information Architect, Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Textedly?** The workflow is simple. It's easy to add contacts, send to a specific list, and keep up with the replies. I also appreciate the roll-over credits that come in handy during peak times. **What do you dislike about Textedly?** We only have one number, and only send to one list. It would make it a little more convenient if it defaulted to those selections. The Two Factor Authentication sometimes does not work, making it difficult to sign in from a mobile device. **What problems is Textedly solving and how is that benefiting you?** It allows us to push information to our sales force at a moment's notice and give them access to resources to increase transactions quickly. **Official Response from Ally Archer:** > We're glad to hear that you find Textedly's workflow simple and appreciate the roll-over credits. We understand your feedback about defaulting to one number and list, as well as the issue with Two Factor Authentication. We fixed the 2FA this morning actually so login is easier now! Best, Ally ### 33. Effortless Customer Connections, Amazing Support **Rating:** 5.0/5.0 stars **Reviewed by:** Edward B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Textedly?** I find Textedly to be incredibly useful for staying in touch with customers because it provides easy, quick access to them. I really like the customer service and ease of use. I had a minor issue earlier today, and Paige, the representative, was terrific and solved the problem in less than 5 minutes. The interface is succinct and user-friendly. The initial setup was simple, allowing me to upload our contacts and get started immediately. **What do you dislike about Textedly?** I solved the only problem I had with the software today. I did not like the 2-factor authorization via email. It was an unnecessary step. **What problems is Textedly solving and how is that benefiting you?** I use Textedly for easy, quick access to our customers. Its customer service and user-friendly interface simplify staying connected. The setup was simple; uploading contacts and starting was immediate. Representatives like Paige make solving issues fast, boosting reliability. **Official Response from Emily O.:** > Hi Edward, We're thrilled to hear that you find Textedly incredibly useful for staying in touch with your customers! We're glad to hear that Paige was able to provide you with terrific customer service and solve your issue quickly. Best, Emily ### 34. User-Friendly Messaging with High Costs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Textedly?** I like Textedly's ease of use from a user perspective. The reporting is very easy to get and not difficult to understand. Our employees find the platform very easy in terms of receiving messages. I appreciate the communication opportunity it provides, which is the modern way most of our employees prefer, compared to older methods like email. The platform allows me to attach pictures for recognition or send direct messages, which is very handy. Also, the initial setup was very easy with no issues, making the transition smooth. **What do you dislike about Textedly?** The one thing that I will only suggest is that the cost per user is pretty steep. You know, so I would sometimes like to have a couple more users on my account. But I think that having additional the cost for an additional user is a little high. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to notify employees of changes and communicate across our team in the US. It's easy to use, simplifies reporting, and allows sending pictures and direct messages. Most employees prefer it to email for its modern communication style. **Official Response from Emily O.:** > Hi there, Thank you for sharing your positive experience with Textedly. We're pleased to hear that the platform has made communication and reporting easier for you and your team. Thank you for your feedback! Best, Emily ### 35. Effortless Messaging: Instant Contacts, Grammar Checks & Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Textedly?** Easy to use in every way! I like how you can immediately add contacts and how there is multiple checks in place when it comes to grammer. You can customize the messages or save prewritten messages for easy templates in the future. **What do you dislike about Textedly?** Sometimes the Textedly messag numbers you have left dont update quickly when you purchase more in the moment. But they have fixed that and given me more messages when I have told them about the problem. **What problems is Textedly solving and how is that benefiting you?** It is giving me time back in sending bulk reminders on a computer instead of on the phone individual text messages. **Official Response from Emily O.:** > Hi there, Thank you for your positive feedback! We're happy to hear that you find Textedly easy to use and appreciate the grammar checks and message customization features. We apologize for the issue with the message numbers not updating quickly, but we're glad our support team was able to resolve this for you. Best, Emily ### 36. Effortless Messaging with Responsive Support and Reliable Scheduling **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Textedly?** I like how easy it is to send messages. The staff is quick at responding when I need help. Very user friendly platform. I like the scheduling feature so I can make sure my texts go out at a certain time. **What do you dislike about Textedly?** The only thing I dislike is the membership options. We only need to send out texts every so often so I would like a membership option where I can just buy texts as needed and not be locked into a contract. **What problems is Textedly solving and how is that benefiting you?** Reaching our contacts in one quick reach out. Helps us get better turnout at events! **Official Response from Emily O.:** > Hi there, We're thrilled to hear that you find Textedly user-friendly and that our scheduling feature is helpful for your needs. We appreciate your feedback and thank you for choosing Textedly! Best, Emily ### 37. Easy Integration, Perfect for Growing Businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Kennedy K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Textedly?** I use Textedly to contact customers directly about marketing campaigns and updates for my small business. Textedly provides a direct contact to customers without having to solely rely on social media, and it adds a level of exclusivity because customers have to opt in. I love that it is easy to use and that it scales with my business as our customer base grows. I also like how easy it is to integrate my client list. It would be very tedious to enter each contact individually, so I love that I can just upload my list and Textedly updates it for me, including any overlapping contacts. **What do you dislike about Textedly?** It would be nice to be able to purchase texts in smaller batches than 500, as my company is still small and growing. I also wish that there was an app I could use from my phone to contact customers so I didn't have to log in to Textedly from a desktop just to respond back to customers. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to contact customers directly and it solves the problem of relying on social media, plus it's easy to upload my client list, making updates effortless. It scales with my business growth and allows direct, exclusive contact as customers have to opt in. **Official Response from Emily O.:** > Hi Kennedy, We're glad to hear that Textedly is helping you reach your customers directly and easily integrate your client list. We appreciate your feedback about purchasing smaller text batches and using an app from your phone, and we plan on adding a mobile app very shortly! Thank you for being a valued customer. Best, Emily ### 38. Would Recommend based on easy usage **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about Textedly?** It has most of the functions that I've needed when texting clients. **What do you dislike about Textedly?** I wish there were a way to more easily track conversations. I text a lot of clients at once and have back and forth discussions with a small number of them. It would be nice to flag conversations or receive notifications for communications from a selected few so I can track more easily. **What problems is Textedly solving and how is that benefiting you?** They helped to solve the "Reply All" issue. The feature wasn't working properly, so I alerted the Textedly team to let them know. They were able to fix it. **Official Response from Emily O.:** > Hi there, Thank you for your feedback! We're glad to hear that Textedly has been helpful for your client communication. We appreciate your suggestion for easier conversation tracking and will definitely take it into consideration for future improvements. Best, Emily ### 39. Effortless Team Communication Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Textedly?** I really appreciate the ease of use that Textedly provides. It allows me to send flyers and pictures effectively, which is incredibly helpful. I also like that we can create different groups, like 'all staff' and 'field staff', and choose individual recipients for our communication. It's a fast, low-effort way to reach out to our staff quickly, especially since not everyone has email. **What do you dislike about Textedly?** Nothing to dislike, although I would like to be able to send short videos in the texts. **What problems is Textedly solving and how is that benefiting you?** Textedly is a fast and low-effort way to communicate with our field staff, especially since not everyone has email. I love its ease of use, the ability to send flyers and pictures, and creating different groups like 'all staff' or 'field staff.' **Official Response from Ally Archer:** > We're thrilled to hear that Textedly has been so helpful in reaching your staff quickly and effectively. We appreciate your feedback about the desire to send short videos and will definitely take that into consideration for future updates. Best, Ally ### 40. Easy Workplace Messaging, but Setup and Terminology Need Work **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2026 **What do you like best about Textedly?** The ease of sending people messages about things they should know at work. Reminders, events, weather updates etc. The price matches wat you get. **What do you dislike about Textedly?** Set up requires someone to help you and it is complicated to understand some of the terms and what they do. Which why I have not gotten around to it for this account yet. **What problems is Textedly solving and how is that benefiting you?** We used Remind for mass communications for employees but often run into issues such as max characters, people not receiving the messages if they have not joined properly, limits on how many people can be in each group, etc. **Official Response from Emily O.:** > Hi there, Thank you for sharing your feedback. We're pleased that Textedly has been helpful for sending work-related messages. We apologize for the difficulties you've experienced with setup and terminology, and we'd love to help you get set up if you need any help! Best, Emily ### 41. Simple to Use, Excellent Support for Connecting with University Alumni **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Textedly?** I like the simplicity in using it and the way it allowed us to connect with university alumni effectively. The customer support was excellent and it performed well with our alumni. **What do you dislike about Textedly?** I was unaware that we could not use shortened links when we started using this platform, which did make it more difficult to keep texts under the character limit. **What problems is Textedly solving and how is that benefiting you?** We needed a cost effective way to contact alumni that was not email. Textedly solved that problem for us. In addition, this platform helped us to sort through our numbers that were no longer working. **Official Response from Ally Archer:** > We're glad to hear that you found Textedly simple to use and that it helped you effectively connect with university alumni. Our customer support team is dedicated to providing excellent service, and we're pleased to hear that it performed well with your alumni. Best, Ally ### 42. Effortless Mass Communication for Events **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Textedly?** I use Textedly for in-person events because it solves the issue of communicating out to large groups. I like that it is easy to use, and the customer service reps are always top notch. The scheduling option for messages works great, and the ability to add media to messages is helpful. Adding photos and videos is especially useful when trying to give directions to people on how to locate specific places around a venue. The initial setup of Textedly was also easy. **What do you dislike about Textedly?** If there was a way to remove the mandatory introduction in each message, that would be great **What problems is Textedly solving and how is that benefiting you?** Textedly solves the issue of communicating with large groups. It's easy to use, with top-notch customer service. The scheduling option and ability to add media work great, especially for giving directions with photos and videos. **Official Response from Ally Archer:** > We're glad to hear that you appreciate our customer service! Thank you for sharing your experience with us! Best, Ally ### 43. Effortless Communication Boost for Schools **Rating:** 5.0/5.0 stars **Reviewed by:** Kathi J. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Textedly?** I like the simplicity of use with Textedly, as it allows me to message between groups and individuals effortlessly. I find it helpful to track and monitor messages, which ensures our communication is reliable. The ability to send announcements quickly is a huge plus, and I enjoy being able to message a subscriber individually to address specific questions they may have. Initially setting up Textedly was super easy, and it was easy to learn how to use. **What do you dislike about Textedly?** I would like to be able to see history of messages, like how many messages were sent in a month or the year or last year. Being able to review more than the past few months would help to determine how many messages are sent. **What problems is Textedly solving and how is that benefiting you?** Textedly delivers important messages reliably, ensuring communication with families. I like its simplicity, group and individual messaging, and message tracking. It helps send announcements quickly and address subscriber questions. **Official Response from Ally Archer:** > We're glad to hear that you find Textedly simple to use and reliable for group and individual messaging. We appreciate your feedback on the message history and we do offer that! Click on messages--history! Best, Ally ### 44. Effortless Messaging, Essential for Fast Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle O. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Textedly?** I like how easy Textedly is to use for quickly sending out messages. It's user friendly and makes it simple to add and remove users. I also appreciate that senders have the option to opt out, and the service follows all the requirements for sending out mass messages. Batch messaging is particularly beneficial because we can get information out really quickly without much hassle. The initial setup of Textedly was very easy as well. **What do you dislike about Textedly?** My only suggestion is a reference guide to quickly identify the words and phrases that we can't use. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to quickly notify employees of important information. Its ease of use and batch messaging simplify our communication, saving us time. It's user-friendly and ensures quick delivery without hassle. **Official Response from Emily O.:** > Hi Michelle, We're glad to hear that you find Textedly easy to use and beneficial for quickly sending out messages. We appreciate your feedback and will take your suggestion for a reference guide into consideration for future improvements. Best, Emily ### 45. Efficient Mass Messaging with Multimedia Support **Rating:** 5.0/5.0 stars **Reviewed by:** Xavier L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Textedly?** I like that Textedly saves me time by preventing me from having to text all of our clients individually, and it helps with my phone's storage. It's great. I also like that it allows me to send multimedia in my text messages. Textedly was our first choice because I had used it at a previous company and loved it. The initial setup was fairly easy, and I would rate my likelihood to recommend Textedly as a 10 out of 10. **What do you dislike about Textedly?** Adding a contact can be a bit tedious. The process should be streamlined by removing unnecessary fields and requiring only the contact's name and number when first adding them. It's sometimes annoying to find the appropriate fields to populate when adding a contact. **What problems is Textedly solving and how is that benefiting you?** Textedly lets me send mass messages efficiently, saving time and phone storage. It also allows me to include multimedia, enhancing communication. **Official Response from Emily O.:** > Hi Xavier, We're thrilled to hear that Textedly has been your first choice for mass messaging with multimedia support. Your feedback about the contact adding process is valuable, and the only required field is the phone number. All other contact fields are optional :) Thank you for rating us 10 out of 10 and for choosing Textedly! Best, Emily ### 46. Efficiency Booster for Seasonal Business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2025 **What do you like best about Textedly?** I like that Textedly is easy to use because I can access it from my computer, phone, and iPad, which cuts my workload down considerably. It saves me a bunch of time since it allows me to send a text to my entire list of 2,000 customers with just one message. I also appreciate that it's less expensive and works well with my seasonal business, allowing me to adjust the service level according to the season. Once everything was set up initially, it made managing communications so much faster. **What do you dislike about Textedly?** I wish there was an actual app that I could open up on my phone or my tablet. As it is now, I do have to go access the website to answer any text coming from my customers and also to send out a text. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to send out weekly prices to my customers, saving me hours versus manual texting. It lets me send a text or email to all customers and get quick responses, making it much easier and faster to manage. **Official Response from Ally Archer:** > We appreciate your feedback and understand your concerns about the pricing plans. We are constantly working to improve our offerings and will take your feedback into consideration for future updates. Best, Ally ### 47. Easy Bulk Texting That Turns Into 1:1 Conversations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2026 **What do you like best about Textedly?** It's fairly easy to send text messages in bulk. I love that a bulk message becomes 1:1 messaging when someone respondes. **What do you dislike about Textedly?** Honestly the set up was terrible. I was declined and approved and then declined. And told by a customer service agent that I needed to make not insignificant copy changes to my website but then I was approved anyway. It was chaotic. The UI isn't always easy and the language doesn't help. What's a KEYWORD actually anyway? **What problems is Textedly solving and how is that benefiting you?** It's helping me communicate with a valuable audience through a platform where they're more likely to engage. **Official Response from Emily O.:** > Hi there, We're happy to hear that you find it fairly easy to send text messages in bulk and that you appreciate the 1:1 messaging feature when someone responds. A keyword is a specific word or phrase that customers can text to your number to opt-in to receive messages. We hope that Textedly continues to help you effectively communicate with your valuable audience. Thank you! Emily ### 48. Seamless Bulk Messaging with Textedly **Rating:** 5.0/5.0 stars **Reviewed by:** Matt S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Textedly?** I love that Textedly is a fantastic tool for communication needs. It's user-friendly, and I appreciate the clean interface, which keeps everything organized and easy to find. The quick message delivery gives me confidence, especially for time-sensitive promotions and reminders. Managing the contacts and sending out messages is seamless without any issues. **What do you dislike about Textedly?** It would be great to see more advanced analytics and reporting features to better track performance and engagement. I just had trouble with registering the phone number. **What problems is Textedly solving and how is that benefiting you?** Textedly allows me to send bulk text messages easily, unlike my previous tool. Its clean interface and quick message delivery are fantastic for organizing and efficiently managing campaigns with time-sensitive promotions and reminders. **Official Response from Ally Archer:** > We're thrilled to hear that you find Textedly user-friendly and efficient for your communication needs. We appreciate your feedback and will definitely consider your suggestions for more advanced analytics and reporting features. We apologize for any inconvenience with registering your phone number and will look into this issue promptly. Best, Ally ### 49. I was having difficulty sending out a text campaign. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Textedly?** The ease of use and amount of time I can save sending out text campaigns so I can focus on my business. I also like the customer support. Lastly, the ease of integration with my current patient phone list. **What do you dislike about Textedly?** There are currently no downsides to using Texedly. **What problems is Textedly solving and how is that benefiting you?** The current problem that Textedly is solving is limitation with current phone subscriber not allowing the use of texting campaigns and the limited amount of time I have to dedicate to texting campaigns. **Official Response from Ally Archer:** > HI Lauren, We appreciate your positive feedback about Textedly. It's great to hear that our platform is helping you overcome limitations with your current phone subscriber and saving you time for your texting campaigns. Best, Ally ### 50. Seamless Text Marketing, Responsive Support **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan M. **Reviewed Date:** February 06, 2026 **What do you like best about Textedly?** I like using Textedly for customer marketing and staying in touch with my customers. It allows me to send texts to many customers while making it feel like it's coming directly from me, which is more effective than email for marketing and maintaining connections. It has helped grow my business. I appreciate the seamless and easy-to-use interface of Textedly. I also value the customer service; they responded promptly to my request for tax information and provided all the needed details right away. Their support is active and professional, and they make working with the platform straightforward. The initial setup was very easy, especially since my account was rolled over from another service. Textedly's team guided me through the ins and outs of the platform, making it a smooth transition. **What do you dislike about Textedly?** Sometimes, there are target groups of people that I add that overlap. **What problems is Textedly solving and how is that benefiting you?** Textedly allows me to broadcast text to many customers, making it feel personal, which enhances customer marketing. It offers better engagement than email and has helped grow my business. **Official Response from Ally Archer:** > We're thrilled to hear that Textedly has been instrumental in growing your business and that you appreciate our seamless interface and responsive customer service. We understand the importance of effective communication with your customers and are glad to have been able to assist you with your tax information promptly. We appreciate your feedback and are continuously working to improve our platform to better serve your needs. Best, Ally ## Textedly Discussions - [How do I upload an image?](https://www.g2.com/discussions/how-do-i-upload-an-image) - 1 comment, 1 upvote - [Are you planning on making emoji usage an option?](https://www.g2.com/discussions/51292-are-you-planning-on-making-emoji-usage-an-option) - 2 comments, 1 upvote - [How do I pull a report of unsubcribers?](https://www.g2.com/discussions/50480-how-do-i-pull-a-report-of-unsubcribers) - 2 comments, 1 upvote - [How come I cant get a helpful person on the phone to fix my issue on my account](https://www.g2.com/discussions/25287-how-come-i-cant-get-a-helpful-person-on-the-phone-to-fix-my-issue-on-my-account) - 2 comments, 1 upvote - [What is Textedly?](https://www.g2.com/discussions/textedly) - 2 comments, 1 upvote - [View Textedly pricing details and edition comparison](https://www.g2.com/products/textedly/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-07+18%3A01%3A33+-0500&secure%5Bsession_id%5D=755d6a87-62d2-4071-86ef-5420f62d8e92&secure%5Btoken%5D=514569d90616dcf76bf60d6fa6f135af9c40fe24952ab9354bc212aa4ba0de4f&format=llm_user) ## Textedly Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [AWeber](https://www.g2.com/products/aweber/reviews) - [Campaign Monitor](https://www.g2.com/products/campaign-monitor/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [Drip](https://www.g2.com/products/drip/reviews) - [GPT for Work](https://www.g2.com/products/gpt-for-work/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Textedly Features **Messenger** - Sequencing - AI - Customization Interface **Grammar** - Grammar Check - Tone Check - Sentence Formatting **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS **Messaging Channels** - SMS Messaging - Voice Messaging - Two way messaging **Voice Recognition - AI Voice Assistants** - Voice Recognition **Consumer Intelligence** - Customer Feedback - Sentiment Analysis **Analysis** - Campaign Analysis **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Formatting** - Plagiarism Check - Style Editor - Citation Finder **Administration** - Scheduling - Triggered Notifications - Integrations **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Campaigns** - Push Notifications - Bulk SMS - Two-Way Text Messaging - Audience Segmentation **Customers** - Targeting - Profiles - Analytics - Lead Gathering **Content ** - Idea Recommendation - Content Generation - Form Generation **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Product Type** - Standalone Application - Plugin **SMS Platform** - Reporting - Automation - Text-to-Landline - Short Codes **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Textedly Alternatives - [SlickText](https://www.g2.com/products/slicktext/reviews) - 4.8/5.0 (1,856 reviews) - [SimpleTexting](https://www.g2.com/products/simpletexting/reviews) - 4.7/5.0 (626 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,995 reviews)