--- title: Textedly Reviews meta_title: 'Textedly Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1375 reviews by the users' company size, role or industry to find out how Textedly works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1375 scale: '5' date_modified: '2026-07-03' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Textedly Reviews **Vendor:** Textedly **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,375 ## About Textedly Textedly is the premier, industry-leading AI-Powered SMS marketing and communications platform that empowers organizations to seamlessly connect with their audiences through the power of SMS text, MMS messaging, and next-generation AI. As a comprehensive messaging software solution, Textedly helps marketing, customer support, and sales teams across SMBs and global enterprises deliver highly personalized campaigns, timely notifications, and automated two-way interactions. By combining advanced AI voice and messaging agents with robust campaign creation and contact management, Textedly serves as the ultimate all-in-one command center for customer engagement. Key Features and Benefits: • Powerful AI Voice & Messaging Agents: Elevate your communications with intelligent, conversational AI. Deploy autonomous text and voice agents to handle 24/7 customer support, answer FAQs, qualify leads, and drive engagement at scale without human intervention. • Bulk SMS & MMS Messaging: Send high-volume text (400,000) and rich multimedia messages with customizable sender IDs, ensuring your brand stands out and delivers personalized content instantly. • Two-Way Messaging Inbox: Centralize replies and team conversations in a shared, real-time inbox for seamless, high-touch customer engagement. • Automated Scheduling & Drip Campaigns: Build sophisticated message workflows. Create one-time, recurring, or complex drip sequences with precise delivery windows optimized for your audience’s time zones. • Contact Segmentation & List Management: Build dynamic, highly targeted lists based on custom fields, tags, and import sources to ensure the right message always reaches the right user. • Signal AI Contact Enrichment: Unlock unparalleled audience intelligence with Signal AI. Instantly enrich your contact profiles when available, by retrieving first and last names, email addresses allowing you to hyper-personalize your outreach and connect with your audience on a deeper level. Additional Value Points: • Integrated Payment Processing: Turn conversations into conversions. Securely collect payments with your own credit card merchant account, and send mobile checkout links directly within SMS threads to drastically streamline transactions. • Reputation Management & Google Reviews: Accelerate your brand's growth with built-in tools designed to automatically request, manage, and optimize your online reviews. • Template Library & Personalization Tokens: Launch campaigns faster using a library of pre-built templates and dynamic smart fields (e.g., {{FirstName}}) to maximize message relevance and conversion rates. Why Choose Textedly? By unifying scalable bulk messaging, intelligent AI voice and text agents, automated drip campaigns, and seamless payment processing, Textedly goes far beyond traditional text marketing. We provide a state-of-the-art, feature-rich ecosystem for organizations that demand innovative, effective, and automated communication with their audiences. ## Textedly Pros & Cons **What users like:** - Users rave about Textedly's **fantastic customer support** , highlighting quick responses and effective solutions for marketing challenges. (336 reviews) - Users find Textedly's **ease of use** impressive, enhancing communication and streamlining campaign management effortlessly. (323 reviews) - Users find the **customer support** of Textedly to be incredibly helpful and responsive, enhancing their experience significantly. (257 reviews) - Users value the **easy communication** with Textedly, praising its simplicity and effectiveness in engaging audiences. (141 reviews) - Users value the **time-saving text messaging** features of Textedly, enhancing patient communication and appointment reminders. (134 reviews) - User-Friendly (118 reviews) - Simple (108 reviews) - Easy Setup (106 reviews) - Easy Communication (104 reviews) - Messaging (87 reviews) **What users dislike:** - Users find the pricing to be **higher than competitors** , making it challenging for small businesses to afford. (93 reviews) - Users express a desire for **missing features** such as text list storage and a mobile app for better usability. (79 reviews) - Users often face **SMS issues** such as message character limits and non-delivery, complicating their communication needs. (58 reviews) - Users find the **learning curve steep** , requiring extensive setup and information to get started effectively. (57 reviews) - Users find the **limited texting features** of Textedly restrictive and frustrating for effective communication. (52 reviews) - Poor Customer Support (49 reviews) - Difficult Setup (42 reviews) - Users struggle with **number issues** , needing to repeatedly enter contacts and facing restrictions on keyword usage. (38 reviews) - Text Limitations (34 reviews) - Pricing Issues (32 reviews) ## Textedly Reviews ### 1. Textedly Is Easy to Use with truly Top-Tier Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Bethany V. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2026 **What do you like best about Textedly?** I was in a bind looking for a texting solution. I found textedly with Google and figured I would give them a try. It’s so easy to use and their customer support is top notch. Nicole called me and helped walk me through understanding how to use everything and even called me the next day to check in and make sure I was still good. Paige through the live chat was also incredibly helpful answering any questions I had as I was learning how to use everything. Their support is top tier as well as the ease of use of the program. I’m so impressed! **What do you dislike about Textedly?** So far, I don’t like that I can’t change the labels on the dynamic fields. Being an appointment call center, I have to use the fields for other things and try to remember what is what. That is a major challenge for appointment reminders. **What problems is Textedly solving and how is that benefiting you?** I need to send out bulk texts to different people with different appointment dates, times and locations. The dynamic fields relieve a huge burden for me with still being able to send mass texts. ### 2. Professional Support, Fast Approvals, and an Easy-to-Use UI **Rating:** 4.5/5.0 stars **Reviewed by:** Youssef H. | Wayne's Pizza Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2026 **What do you like best about Textedly?** I liked how they were very professional and called me multiple times making sure the process was going smoothly. Also when out phone number application got rejected they were very quick to fix the situation and had out application approved in under 24 hours after emailing them. We look forward to working with them for the future! They're UI is very easy to use and is easy to navigate and put keywords and customs texts. Integrations is also easy to use, as we made a QR code for customers to scan and easily text the number. I think the pricing is decent but is on the higher side a little but it's definitely worth it. They don't have to much AI yet into it but definitely don't need it! The only AI they have is helping to refine text messages and what not but it's not horrible. Over the performance is a 8/10 for me personally and thats great! **What do you dislike about Textedly?** Their really isn't to much I dislike about texedly. The only thing I could really think of is the price and maybe having benefits for using it more. Because it does cost 20 a month to send out about 500 texts or 250 long texts and at scale that could get pretty pricy. **What problems is Textedly solving and how is that benefiting you?** The problem they are solving for us is definitely customer retention %. We are using them to text out marketing deals for certain days to increase business and we are using them to promote our business which is going very well so far. We are still in the early stages of this but so far it's pretty good. **Official Response from Emily O.:** > Hi Youssef, Thank you for sharing your positive experience with us! We are glad to hear that our professional support and fast approvals have made the process easy. Thank you for choosing Textedly, and we look forward to continuing to support your business. Best, Emily ### 3. Efficient Mass Messaging, But Watch for Hidden Fees **Rating:** 3.5/5.0 stars **Reviewed by:** Anthony C. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2026 **What do you like best about Textedly?** I like how easy it is to text people, upload lists, and keep track of customers. This ease makes it valuable for sending monthly texts to all my customers, helping me stay top of mind with them, run holiday and summer sales, and inform them about local events. The initial setup of Textedly was very smooth for me. **What do you dislike about Textedly?** I think they should not nickel and dime as much on little features and add-ons. I also think that it would be nice if the upload was easier and didn't have to reorganize a spreadsheet. And I also think that it would be nice if there weren't as many hidden fees. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to mass text thousands of customers individually, making it easy to upload lists and keep track of them. It helps me stay top of mind with customers, run sales, and inform them about local events effortlessly. ### 4. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about Textedly?** Excellent customer service! The Textedly team has been quick to respond to every question and extremely helpful throughout our setup and brand registration process. Their support made everything easy to understand and complete. **What do you dislike about Textedly?** We have yet to find anything we dislike. **What problems is Textedly solving and how is that benefiting you?** As a nonprofit organization, we were new to the SMS registration and compliance process and weren't always sure which options were best for our needs. The Textedly team helped answer our questions, explain the requirements, and guide us through the setup process. Their support has helped us move forward with implementing a text messaging system that will allow us to communicate more efficiently with the children and families we serve. **Official Response from Emily O.:** > Hi there, We are thrilled to hear that you had an excellent experience with our customer service team! Thank you for choosing Textedly for your SMS needs. Best, Emily ### 5. Simplifies Group Texting with Excel Integration **Rating:** 5.0/5.0 stars **Reviewed by:** David G. | Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Textedly?** I like the ability to sign on in one place and handle everything by computer. The easy computer access and fairly simple interface allow us to quickly create and send group messages. I also appreciate the ease of using Excel lists to set up our texting group, which is great because our patient list is on Excel. We didn't see any advantages from other texting services that would make us switch from Textedly. The initial setup was easy too, with help from a representative who walked us through. **What do you dislike about Textedly?** The ability to have multiple users is sometimes an issue. Although there are 'teammates', it is not the same as having another user when the main person is out for one reason or another **What problems is Textedly solving and how is that benefiting you?** I use Textedly for group texting, sending messages and documents efficiently. It solves group communication by allowing easy computer access and Excel list integration for setting up texts, saving time by avoiding manual entries. **Official Response from Emily O.:** > Hi David, It's great to hear that Textedly has been beneficial for your group communication needs! We're committed to providing efficient and user-friendly services, and we appreciate your support. Best, Emily ### 6. Efficient Mass Communication with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Jesse R. | General Manager at Van Aken District, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Textedly?** I like that Textedly's interface is relatively easy to use. It allows me to see how the message is going to be displayed before it's sent, making communication more effective. I can both manually upload numbers and also let people text and opt-in, which adds flexibility. Additionally, the initial setup of Textedly was fairly easy and pretty intuitive, asking only for the phone numbers I wanted to include. **What do you dislike about Textedly?** I really feel like a mobile interface would be helpful. Because of the way that we use Textedly, having an app would make everything easier to log in and send messages. I'm not always by my computer to log in. And with the two-factor identification to send out an emergency text, I have to go through the normal website and then log in to the email to verify that it's me to then send those emergency texts. It's quite cumbersome, and I really need to have a more direct way of getting information out. **What problems is Textedly solving and how is that benefiting you?** Textedly allows us to send communications extremely efficiently, in a moment's notice, ensuring important information reaches key stakeholders quickly. **Official Response from Ally Archer:** > HI Jesse, Thank you for your feedback! We're glad to hear that you appreciate our responsive and solution-oriented customer support. You can still do everything on your phone by logging on to Textedly.com! Please chat in if you need assistance with that! Best, Ally ### 7. Live Chat Support is a Win, but Needs Flexible Plan Options **Rating:** 2.5/5.0 stars **Reviewed by:** Carlie Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Textedly?** I enjoy having the live chat available where I talk to a real human, not just an AI bot. I also enjoy having access to a phone number and inbox. The phone number gives me a number I feel safe sharing publicly online, and the inbox makes it easy to manage responses that I get, especially because I can have notifications coming in on my computer. The live chat feature has always been helpful when I have questions regarding my account. I did a lot of research when I first chose Textedly, and it was very competitive price-wise and seemed very user-friendly. **What do you dislike about Textedly?** The plan structure isn't the best. Instead of unlocking a specific number of messages per month and having them expire, I would prefer to choose an annual plan where I unlock a certain number of messages that last the year. And then if I need to add more to my message credits, I could do that at any time. That way, the plan could be more flexible for my needs instead of me paying for messages that I never use each month. I could get started with Textedly quickly and easily, but then I had to figure out how to add the phone number in and it did seem slightly complicated. It's also very, very difficult to change your plan or to cancel your subscription or pause your subscription or switch to data storage, those things are not available without a live chat. And that is my biggest frustration to using Textedly as I've had different seasons where I've needed to use it more and then other seasons where I needed to use it less, yet I'm always paying the same rate and can't easily pause or cancel or adjust my payment schedule. So it really didn't serve me well in that. I had to spend a lot of time on live chat to be able to pause my account as needed. Responses on the chat also take a very long time, so each chat I have to spend an average of 20-30 minutes for one request. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to send event reminders to those in my membership, encouragement to my coaching clients, and shoutouts to my leads. The phone number is safe to share online, and the inbox helps manage responses. The live chat is helpful for account questions. **Official Response from Emily O.:** > Hi Carlie, We're glad to hear that you enjoy the live chat support and find the phone number and inbox features useful. We appreciate your feedback on the plan structure and understand your desire for more flexibility. We will take your suggestions into consideration as we continue to improve our services. Thank you for being a Textedly customer! Best, Emily ### 8. Super User-Friendly with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley C. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Textedly?** I love how super user-friendly Textedly is, making it easy for us to handle company event communications and RSVPs. The support staff is always so helpful, and I really appreciate that. I find the messaging and importing contacts features valuable. The initial setup was super easy, which was a great start. Overall, it's been a fantastic tool for mass messaging to our database of clients in a clean and structured way. **What do you dislike about Textedly?** The only qualm I have is that I have to check with the support staff to confirm that my messages are in compliance. I had an event where, due to some words I was unaware of would be flagged, resulted in a smaller turnout to our event. I was never made aware in the system that they weren't going through. **What problems is Textedly solving and how is that benefiting you?** Textedly allows for clean, structured mass messaging to clients and is super user-friendly with supportive staff. **Official Response from Ally Archer:** > Hi Ashley, We're delighted to hear that Textedly is helping you reach your past client database with personalized texts for your company events. Thank you for your feedback! Best, Ally ### 9. Time-Saving SMS Solution with Learning Curve **Rating:** 4.0/5.0 stars **Reviewed by:** Dan E. | Project Manager, Trainer, and Final Invoicer **Reviewed Date:** June 11, 2026 **What do you like best about Textedly?** I like that Textedly saves me from having to manually send hundreds and thousands of messages. It's nice that it helps me segment my target audiences at a granular level. It's a massive time saver and helps me keep clean lists. I also appreciate the support I received from Sara and Noah during the initial setup, they were very helpful. **What do you dislike about Textedly?** I'm finding Textedly not very intuitive. I've made mistakes like confusing tags with keywords and had a campaign delayed for days because I thought it was submitted correctly when it wasn't. The site doesn't suggest what's missing or provide helpful pointers, and I wish it was more interactive, guiding me through each necessary step before progressing. I also struggled to understand approval codes like 10DLC and the purpose of tags. It took hours to figure things out, which was frustrating. Some tutorial videos could really help improve the experience. The initial setup wasn't very smooth either, largely due to government-related bureaucracy. **What problems is Textedly solving and how is that benefiting you?** Textedly saves me from manually sending messages and helps segment target audiences at a granular level, which is a massive time saver and keeps lists clean. **Official Response from Emily O.:** > Hi Dan, We're glad to hear that Textedly has been a time-saving solution for you and that our support team was helpful during the initial setup. We appreciate your feedback on the learning curve and will take it into consideration for future improvements. Thank you for being a Textedly customer! Best, Emily ### 10. Efficient Appointment Reminders with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Advanced Chiropractic a. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Textedly?** I use Textedly to remind patients of their appointments, and it saves me so much time. I don't have to call every patient personally and wait for their voicemail before leaving a message. My favorite thing is that patients can text me back and let me know if they will make it to their appointment or if they need to reschedule. Texting is much faster than calling individual patients. The setup was a breeze and the app is so easy to use. **What do you dislike about Textedly?** I wish that it had a place I could store my text list instead of having to maintain an Excel sheet and import a new list every time I have to add or remove someone. That way I wouldn't have to wait for the upload format to be checked and wait for the email confirmation before I could start to send my text. I think it would be helpful when a patient replies to my text that it shows their name not just their phone number. **What problems is Textedly solving and how is that benefiting you?** I use Textedly to remind patients of appointments, saving time and cutting down on calls. Patients can text back, letting me know if they can make it or need to reschedule, which streamlines communication. **Official Response from Ally Archer:** > We're thrilled to hear that Textedly is saving you time and simplifying patient communication at your office. Our goal is to make your workflow more efficient, and we're glad to hear that you're finding value in the ease of composing and sending text messages. You can make a template so you can just insert the message rather than type it out each time! Best, Ally ## Textedly Discussions - [How do I upload an image?](https://www.g2.com/discussions/how-do-i-upload-an-image) - 1 comment, 1 upvote - [Are you planning on making emoji usage an option?](https://www.g2.com/discussions/51292-are-you-planning-on-making-emoji-usage-an-option) - 2 comments, 1 upvote - [How do I pull a report of unsubcribers?](https://www.g2.com/discussions/50480-how-do-i-pull-a-report-of-unsubcribers) - 2 comments, 1 upvote - [How come I cant get a helpful person on the phone to fix my issue on my account](https://www.g2.com/discussions/25287-how-come-i-cant-get-a-helpful-person-on-the-phone-to-fix-my-issue-on-my-account) - 2 comments, 1 upvote - [What is Textedly?](https://www.g2.com/discussions/textedly) - 2 comments, 1 upvote - [View Textedly pricing details and edition comparison](https://www.g2.com/products/textedly/reviews/textedly-review-4654995?section=pricing&secure%5Bexpires_at%5D=2026-07-05+11%3A14%3A40+-0500&secure%5Bsession_id%5D=1eec552f-da7d-4e2a-b6a9-557907573ae4&secure%5Btoken%5D=92f4e58667cfe50572dceb149750a31482174bf3d030b7f7a7f77ad3682d33aa&format=llm_user) ## Textedly Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [AWeber](https://www.g2.com/products/aweber/reviews) - [Campaign Monitor](https://www.g2.com/products/campaign-monitor/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [Drip](https://www.g2.com/products/drip/reviews) - [GPT for Work](https://www.g2.com/products/gpt-for-work/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Textedly Features **Messenger** - Sequencing - AI - Customization Interface **Grammar** - Grammar Check - Tone Check - Sentence Formatting **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS **Messaging Channels** - SMS Messaging - Voice Messaging - Two way messaging **Voice Recognition - AI Voice Assistants** - Voice Recognition **Consumer Intelligence** - Customer Feedback - Sentiment Analysis **Analysis** - Campaign Analysis **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Formatting** - Plagiarism Check - Style Editor - Citation Finder **Administration** - Scheduling - Triggered Notifications - Integrations **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Campaigns** - Push Notifications - Bulk SMS - Two-Way Text Messaging - Audience Segmentation **Customers** - Targeting - Profiles - Analytics - Lead Gathering **Content ** - Idea Recommendation - Content Generation - Form Generation **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Product Type** - Standalone Application - Plugin **SMS Platform** - Reporting - Automation - Text-to-Landline - Short Codes **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Textedly Alternatives - [SlickText](https://www.g2.com/products/slicktext/reviews) - 4.8/5.0 (1,855 reviews) - [SimpleTexting](https://www.g2.com/products/simpletexting/reviews) - 4.7/5.0 (626 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,999 reviews)