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Gustavo M.
GM
Pharmacy tech
Small-Business (50 or fewer emp.)
"Great and simple text messaging!"
What do you like best about Text Request?

Love that we can send pdfs and picture smoothly and efficiently! Integration with previous software was easy and smooth Review collected by and hosted on G2.com.

What do you dislike about Text Request?

No complaints here at all. Really nothing at all. Review collected by and hosted on G2.com.

Text Request
Response from Ramey Miller of Text Request

Gustavo, thank you so much for taking the time to write this. Please reach out if you ever run into any questions about the system.

Text Request Reviews & Product Details

Pricing

Pricing provided by Text Request.

Basic

Starting at $59.99
Per Month

Text Request Integrations

(2)
Verified by Text Request

Text Request Media

Text Request Demo - Queue Classic
Classic view of the Text Request Dashboard and a view of our Mobile App
Text Request Demo - Group Messaging
This is the group messaging feature from Text Request
Text Request Demo - Showcase: Hubspot integration
Text Request Integrates with the popular CRM HubSpot, and others!
Text Request Demo - New Feature: Receptionist
Never miss a lead! Stop missing calls, and start closing sales. The ultimate answering service to drive small business success.
Text Request Demo - Payments by Text Request
Our Text to Pay feature.
Text Request Demo - SMS Chat Widget
Our SMS Chat Widget. Bring in more leads from your website.
Get a quick look at how Text Request can help you better connect with customers by texting through your office phone number.

See more at textrequest.com.
Play Text Request Video
Get a quick look at how Text Request can help you better connect with customers by texting through your office phone number. See more at textrequest.com.
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Text Request Reviews (940)

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Reviews

Text Request Reviews (940)

View 3 Video Reviews
4.6
941 reviews

Pros & Cons

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Anshu K.
AK
Product specialist
Mid-Market (51-1000 emp.)
"Great SMS Tool for Businesses, but Advanced Features Require Subscription"
What do you like best about Text Request?

Text Request is texting tool whoch allow companies to send and recive SMS using their phone number.we can also schedule and automate SMS through text request. it provide two way communication , customer service andinternal communication and marketing campaigns.we can also manage bulk massage sending or receiving. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

Its advance feature require subscription either monthly or annually which make costly to small or mdium size company. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

thank you for leaving us this review.

EH
Vice President
Small-Business (50 or fewer emp.)
"Wished it implemented with more and quit raising prices"
What do you like best about Text Request?

I still like the ease of use and communicating. I love that all my agents can quickly respond to any of the customers on all of our dashboards. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

They have raised prices and the variability of it is frustrating. Very hard to budget, Many other companies have flat fees. I still don't like that we can't move clients responses into columns (pipelines whatever you want to call it - for example - "working", "needs follow up" "not interested at this time" etc) and clear them off the boards when they are complete. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

Hello Erika, Thank you so much for taking the time to leave a helpful review. I have sent your "Dislike" to our Product team. Thank you again for your input.

SD
Account Executive, HR Manager
Small-Business (50 or fewer emp.)
"A great application/software to use."
What do you like best about Text Request?

Here are a few new things a like about Text Request -

- Able to send standalone images/PDF's

- New desktop app + browser extension makes it easier to access & is convenient.

- Also we can assign roles per account user

- Easy to sync with CRM's & quickbooks Review collected by and hosted on G2.com.

What do you dislike about Text Request?

I think text request can improve with some points mentioned below -

- Pricing is not clearly listed on the website for all plans.

- mass messaging can feel limited with carrier restrictions. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

Thank you so much for taking the time to leave us a review. So glad that Text Request has made your day-to-day work easier.

JC
Warehouse
Mid-Market (51-1000 emp.)
"Text Request is clear, concise, and easy to use."
What do you like best about Text Request?

There have been several Quality-Of-Life updates since my last response. The interface is operating much better than before. Quicker response times, and ease of use have helped improve Text Request to a much better program. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

My earlier remarks have been taken into consideration and seem to have been implemented. Occasionally, we will have texts that don't get received into the program which is not ideal, but those seem few and far between. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

So glad that your team has been able to streamline your conversation. Thank you for leaving us a review.

DW
Medical practitioner
Computer Games
Small-Business (50 or fewer emp.)
"A great application to use."
What do you like best about Text Request?

The best thing about this software is that it makes easier for a business to contact the consumers and the job is done very quickly and efficiently with no waste of time. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

There is nothing that I don't like about this software, I love the way this software works, because it is so easy and handy like any person who doesn't know how to use a computer will also be able to use this. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

Dipanshu,

thank you so much for leaving us a review. Please reach out if you ever run into any issues.

PD
Account Manager
Small-Business (50 or fewer emp.)
"Revolutionized My Customer Interactions"
What do you like best about Text Request?

A Game-Changer for Customer Engagement – Intuitive, Beautiful, and Impactful". it has streamlined my communication, improved responsiveness, and elevated the overall customer experience. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

I would suggest exploring integrations or partnerships with other popular software platforms. If this tool could seamlessly merge with other systems businesses already use, it would become an even bigger game-changer. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

Thank you so much for updating your review. Can't wait to share your experience with the rest of the team! If you have any integrations you'd like to see, please reach out to your success rep, our text us!

Flourish S.
FS
Administrator / Front Desk
Small-Business (50 or fewer emp.)
"Good but could improve!"
What do you like best about Text Request?

I like how clear it is as the interfacing is very easy to navigate and I don't ever get lost trying to find information. I like that we are able to send texts that are bigger than 160 characters and that it is able to group them together. I like the function of the templates! Review collected by and hosted on G2.com.

What do you dislike about Text Request?

I dislike that when I am creating a new text thread and I need to copy and paste something, the system will glitch and close out that tab. I am able to re-open it and my text is still there, however for some reason the contact was removed from it.

I dislike that the colors are so bland, slightly depressing. I wish that the white and gray had a little bit of warmth to the colors. It can still be an off-white color but just bring in warmth. Same thing with the gray.

I dislike that when I re-open the application it always goes to the grid view, I wish I could make the combined view open automatically every time I open text request. I also wish that in the sort and filter it was automatically sorted by newest first.

Also, I really hate that if I ever resolve a conversation, if that person texts again it will not automatically make the conversation unresolved. I have to manually go in and uncheck it to make it unresolved. Which creates problems if it automatically puts the sort filter as show at the top all unresolved messages. I have accidentally missed many messages due to this feature. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

Thank you for taking the time to leave us a review. I've let our Product team know about your dislikes. You can make those grid changes permanent by going into your user settings. Please reach out to success@textrequest.com and they can help you!

Carol B.
CB
Center Director
Small-Business (50 or fewer emp.)
"Early User of Text Request as Business"
What do you like best about Text Request?

Text Request has been easy to maneuver and learn. The tech staff has been great to meet with us via zoom and train as needed. The help tools are also great. There is so much marketing potential offered as well with Keyword searches and Customer Tags. It has been a great start to do business with this company. Our transition has been seamless. Thank you, Text Request and staff, for your continued support and service. After longer use, I still agree that it is a great service. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

I don't dislike anything. Everything is great! Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

Carol, happy to hear that you've found Text Request easy to navigate and learn.

Yanni .
Y
Digital Marketing
Small-Business (50 or fewer emp.)
"Seamless & Effective"
What do you like best about Text Request?

We've been using the Text Request Widget on our site for a few months now, and it's been a total game-changer. It's easy to install, super user-friendly, and helps us connect with customers instantly. We've seen a noticeable boost in engagement and lead conversions. Highly recommend it to any business looking to streamline communication! Review collected by and hosted on G2.com.

What do you dislike about Text Request?

The only downside is that we’d love to see more customization options for the website widget to better match our branding and layout. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

Yanni, thank you so much for leaving us a review. Please reach out to success@textrequest.com and let them know what types of customizations you'd like to have on the SMS Widget.

SA
assistant
Hospitality
Small-Business (50 or fewer emp.)
"User friendly"
What do you like best about Text Request?

the app works like a beast, the quick way to communicate with clients since not everyone is available for a call and this software is the best option to bridge that gap. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

There is a slight glitch from time to time that takes the text message a little to load then to reflect to be sent. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

Stephanie, thank you for leaving us a review. Please reach out to support@textrequest.com whenever you run into that glitch.

Pricing Options

Pricing provided by Text Request.

Basic

Starting at $59.99
Per Month

Starter

Starting at $145.00
Per Month

Corporate

Starting at $295.00
Per Month

Enterprise

Starting at $575.00
Per Month

G2 Deals

Exclusive savings on Text Request through G2 Deals

Text Request is the business texting platform built to ignite customer engagement. Exclusive to G2 users! Receive 20% off the first 3 months on ANY plan! Head over to: https://www.textrequest.com/pricing

How to claim this offer

1. Navigate to the landing page and select your Text Request plan 2. Continue through the checkout process 3. Enter code "G2Deal" in the Referral Code at payment to claim 20% off the first 3 months on ANY plan!

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Text Request Features
Text Message (SMS)
File Sharing
Notifications
Search
Audio Conferencing
Video Conferencing
Bulk SMS
Two-Way Text Messaging
Text Scheduler
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Text Request