# Text Request Reviews **Vendor:** Text Request **Category:** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) **Average Rating:** 4.6/5.0 **Total Reviews:** 952 ## About Text Request Text Request is a business texting software that directly connects your business to your customers through the unmatched engagement power of text messaging. Upgrade your business phone number to send and receive text messages without losing voice capabilities. Our business texting software empowers growing franchises and small businesses to scale through mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Get 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process that provides white-glove support no matter your plan. We also include a mobile app, Chrome extension, and desktop version, so your team can text the way they want. Our founder saw businesses struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a deeply engaging text conversation platform that scales to the needs of your business. Text Request is the cost-effective solution to streamline your messaging, so you can increase retention rates and revenue. ## Text Request Pros & Cons **What users like:** - Users appreciate the **intuitive and user-friendly interface** of Text Request, enhancing their client interaction and engagement. (55 reviews) - Users value the **efficient communication** capabilities of Text Request, enhancing customer service and outreach effectiveness. (40 reviews) - Users love the **easy communication** capabilities of Text Request, appreciating its intuitive interface and quick customer support. (33 reviews) - Users find Text Request **exceptionally intuitive and user-friendly** , enhancing client interactions with its efficient communication features. (26 reviews) - Users value the **intuitive client interaction** capabilities of Text Request, enhancing engagement and communication with ease. (25 reviews) - Customer Support (21 reviews) - User-Friendly (16 reviews) - Communication Improvement (14 reviews) - Efficiency (14 reviews) - Scheduling (14 reviews) **What users dislike:** - Users are frustrated by **missing features** such as automatic sorting and unresolved message handling, complicating their experience. (12 reviews) - Users find the **limited features** of Text Request, like unsupported video attachments, hinder effective communication. (10 reviews) - Users find the **cost of Text Request** high, especially for small to medium-sized companies compared to free alternatives. (9 reviews) - Users face issues with **lack of notifications** , including missed alerts and unresponsive notification sounds. (8 reviews) - Users frequently experience **software glitches** that disrupt message handling and overall efficiency in Text Request. (7 reviews) - Users find the **chat issues** in Text Request problematic, with constant notifications and slow loading times affecting usability. (6 reviews) - Users find the **limited customization** options in Text Request frustrating, wishing for more flexibility in templates and widgets. (6 reviews) - Users face **file sharing issues** with size limitations and notification problems, impacting their overall experience with Text Request. (5 reviews) - Lack of Clarity (5 reviews) - Learning Curve (5 reviews) ## Text Request Reviews ### 1. Effortless Customer Communication, Intuitive Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Kendra D. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Text Request?** I find Text Request user-friendly and appreciate that it offers both a desktop and app version, making it versatile for business communications. I like how it provides an easier way to communicate with customers compared to calling or emailing. Additionally, I like that we can link it with our business landline instead of personal cell phones, which is helpful for maintaining professional boundaries. The initial setup was very easy, which was a big plus. **What do you dislike about Text Request?** I don't like that I have to clear the app notification if I acknowledge something in the desktop version. **What problems is Text Request solving and how is that benefiting you?** Text Request provides an easier way to communicate with customers than calling or emailing. It's user-friendly, has both desktop and app versions, and lets us link business landlines instead of personal cell phones, making it convenient for business communications. **Official Response from Ramey Miller:** > Kendra, thank you for your reply. Sorry that you are experiencing a slow mobile app. PLease reach out to support@textrequest.com and they can look into it for you. ### 2. Seamless & Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Yanni . | Digital Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Text Request?** We've been using Text Request for over a year now, and it's been extremely helpful for our customer service reps. It has become an easier option for customers to get in contact with us over email or phone calls. The noticeable boost in engagement and lead conversions continue to rise. Highly recommend any business looking to add another way of communicating with their customers and ensure to add the widget to your website! **What do you dislike about Text Request?** I would like for Text Request to improve on possibly a ticketing system to be assigned to the customers phone number or if they want to open a new ticket. I believe this would help keep things organized and be able to track down history. **What problems is Text Request solving and how is that benefiting you?** Text Request has made it much easier for our customer service team to connect with customers during business hours. It’s significantly reduced the number of phone calls we receive, thanks to how quickly and efficiently we can respond via text. **Official Response from Ramey Miller:** > Yanni, thank you so much for leaving us a review. Please reach out to success@textrequest.com and let them know what types of customizations you'd like to have on the SMS Widget. ### 3. Best texting software for Sales **Rating:** 4.5/5.0 stars **Reviewed by:** STephanie A. | assistant, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Text Request?** At the moment i am liking the group message feature makes it easier to send marketing messages and keep up with the lost leads- a simple copy/paste and compose the message. The stats after sending the message ie. delivered, opted, undelivered makes it easier to know who we can target. **What do you dislike about Text Request?** The edit/delete feature would be a great addition- there has been instances where we mistakenly send a message/wrong contact a text and unfortunately there is no way how to deleted or edit the message, tend to lead to miscommunication for that particular customer. **What problems is Text Request solving and how is that benefiting you?** The communication problem is being resolved with the clients that have a busy life style they tend to quickly send us a text message and we update their account accordingly. This is helpful to ensure we are running a well oiled machine and keeping the schedules. **Official Response from Ramey Miller:** > Stephanie, thank you for leaving us a review. Please reach out to support@textrequest.com whenever you run into that glitch. ### 4. Small-Business Friendly Pricing, Onboarding and Support **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah W. | Owner, Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Text Request?** Their ability to work with me as a (very) small business owner, and the onboarding process. **What do you dislike about Text Request?** I was invited to training, but the only day available on the calendar was day after tomorrow, and I'm out of the office all day. I emailed back (making sure it was not a non-reply email address) to ask for other options and haven't heard back, yet. **What problems is Text Request solving and how is that benefiting you?** I moved my business cell phone to an VoIP line and need a business text number as it's on my cards and my clients like it. As I've gotten used to Text Request, I put the app on my cell phone and open it automatically on my desktop so can check on texts any time. I also sent out a group text to my clients, which was super helpful. **Official Response from Ramey Miller:** > Thanks for the kind words about our onboarding and for choosing us to help manage your business communications! I have reached out to our success manager about getting you scheduled for a training session that works for your calendar. We definitely want to get that set up for a day you're back in the office, and we'll be reaching out shortly to get that sorted for you! ### 5. Still Works Like a Charm **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan R. | Appointment Scheduler, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Text Request?** Text Request feels just as reliable as ever, and it continues to get easier to use over time. I especially appreciate the improvements to message organization and the faster response times. The automation features have also been really helpful for keeping communication consistent without needing a lot of extra effort. **What do you dislike about Text Request?** There isn’t much I dislike overall, but I’d appreciate a bit more flexibility in the automated messages and the reporting options. Also, when I’m managing a large number of conversations at once, it could be smoother and easier to handle. **What problems is Text Request solving and how is that benefiting you?** This helps us overcome the language barrier we sometimes have with certain clients. **Official Response from Ramey Miller:** > Jonathan, thank you for updating your review. ### 6. Effortless Client Communication Since 2021 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Text Request?** We’ve been using Text Request since 2021, right after reopening post-pandemic, when our original platform ZipWhip transitioned into Text Request. It has been extremely reliable and we’ve never had any issues. As a law firm, we primarily use it for client texting and for sending PDF documents to confirm appointments, court hearings, and other important matters. The ability to attach and upload PDFs is a huge plus. We also really appreciate being able to use our main office phone number instead of an 800 or 888 number—it keeps communication professional and seamless. Highly recommend. **What do you dislike about Text Request?** No true dislikes—occasionally there are updates that take a moment to adjust to, but nothing disruptive. **What problems is Text Request solving and how is that benefiting you?** Text Request solves the problem of efficiently communicating with clients via text while maintaining a professional presence. As a law firm, we rely on it to confirm appointments, court hearings, and send important documents like PDFs. This has saved us time, reduced missed appointments, and allowed us to communicate quickly and securely with clients using our main office number rather than an 800 or 888 number, which helps maintain consistency and professionalism. **Official Response from Ramey Miller:** > Thank you so much for taking the time to leave us this detailed review. We love working with law firms! Happy to see you don't have any true dislikes. If you ever have any questions or suggestions, please reach out to success@textrequest.com ### 7. Great for Direct Communication, But Pricey **Rating:** 3.0/5.0 stars **Reviewed by:** Alyssa C. **Reviewed Date:** January 29, 2026 **What do you like best about Text Request?** I really appreciate that Text Request allows us to have direct communication with our customers without the hassle of emails. I also value the mobile app because it lets me keep in touch with my customers while I'm on the go and might not be at my computer. Additionally, I like the group text features, even though they could be improved. I find the accessibility of the platform really nice, making it convenient for business marketing texts. **What do you dislike about Text Request?** Uploading contacts could be more easily done. Sorting them with the group messaging feature is a little complicated and takes several extra steps. The cost per text is pretty expensive, and it's cumbersome with the character limits and emojis and images costing more. **What problems is Text Request solving and how is that benefiting you?** Text Request lets me communicate directly with customers, avoiding the hassle of emails, and their mobile app keeps me in touch while on the go. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. Happy to hear that we help communicate with your customer. Please reach out to success@textrequest.com to talk about your contact upload concerns. We love to hear from our users. ### 8. Great for Small Business! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica C. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Text Request?** This is such an easy to use option for communicating with our customers. Even my boss who is not computer savvy picked it up quick! We were able to transfer all of our contacts seemlesly from our other service! **What do you dislike about Text Request?** Unable to send and receive video messages. This is a minor issue because we only have a handful of clients that want to share videos with us. **What problems is Text Request solving and how is that benefiting you?** Rather than making 20 plus phone calls a day to notify clients of their appointments, I am able to send group text messages, saving time and effort. Customers are able to share photos, saving us a trip out to do a consultation. **Official Response from Ramey Miller:** > Jessica, thank you for updating your review! we Appreciate your continued support! Please reach out if you have any questions. ### 9. Effortless Group Texting and Scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Mary K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2026 **What do you like best about Text Request?** I use Text Request for my real estate brokerage because it's very simple to use. I love that I can schedule texts and even have weekly events texted automatically, making it a 'set and forget it' process. The platform is simple, whether I'm sending group texts or scheduling ahead. It's also handy for sending fliers. I've also appreciated the straightforward setup experience, with a 1-1 Zoom call that made learning the program easy. **What do you dislike about Text Request?** There is nothing I dislike **What problems is Text Request solving and how is that benefiting you?** I use Text Request to send texts for classes and events, ensuring better attendance as emails often go unnoticed. It's very simple to use, allows group or individual texts, and I love scheduling recurring weekly texts easily. **Official Response from Ramey Miller:** > We’re thrilled that our "set and forget it" scheduling is helping you boost attendance and save time at your brokerage. It’s great to hear the 1-1 setup made a difference, too—we're happy to have you with us! ### 10. Easy Workspace and Helpful Textrequest Team Support **Rating:** 4.0/5.0 stars **Reviewed by:** Paul T. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Text Request?** Easy workspace and helpful Textrequest team members providing help **What do you dislike about Text Request?** Nothing that we have found yet. We are still in our initial implementation of the software **What problems is Text Request solving and how is that benefiting you?** We are moving from a platform that was a Google Extension - In addition to the extension causing issues in my Browser experience, it was not an intuitative platform to use **Official Response from Ramey Miller:** > Paul, thank you for taking the time to leave us a review. Glad to hear Text Request is working out for you. Did you know we also have a chrome extension? Please reach out to success@textrequest.com and talk to them about it, they can help by showing you how its used. ## Text Request Discussions - [What benefits have you had with Text Request?](https://www.g2.com/discussions/26665-what-benefits-have-you-had-with-text-request) - 1 comment, 1 upvote - [How do you use text request?](https://www.g2.com/discussions/how-do-you-use-text-request) - 1 comment - [What is a Request text?](https://www.g2.com/discussions/what-is-a-request-text) - 1 comment - [What are texting features?](https://www.g2.com/discussions/what-are-texting-features) - 1 comment - [View Text Request pricing details and edition comparison](https://www.g2.com/products/text-request/reviews/text-request-review-7615824?section=pricing&secure%5Bexpires_at%5D=2026-05-07+20%3A25%3A41+-0500&secure%5Bsession_id%5D=8ed77802-a7e3-4aca-a1df-659ccbad5015&secure%5Btoken%5D=a7c61cd6931678fdd2cd3ec832b6d2d321c34626fb7111c3b9beea2f2a06d777&format=llm_user) ## Text Request Integrations - [3CX](https://www.g2.com/products/3cx/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Text Request Features **Messenger** - Live Chat **Business Instant Messaging** - File Sharing - Notifications - Search **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Channels** - Website - Text Message (SMS) - Voice Assistants - Other **Business Instant Messaging ** - Audio Conferencing - Video Conferencing **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Business Instant Messaging** - Mobile Application - Web Application - Integrations **SMS Platform** - Reporting - Automation - Text-to-Landline - Short Codes - API Integration **Generative AI - Business Instant Messaging** - Text Summarization **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **In-House Management** - Employee Performance - Team Workflow **AI - Business Instant Messaging** - AI Powered Search - Smart Notifications - AI Powered Language Translation - Content Generation **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Business Instant Messaging** - Cross-system Integration - Natural Language Interaction ## Top Text Request Alternatives - [Podium](https://www.g2.com/products/podium/reviews) - 4.6/5.0 (2,012 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,923 reviews) - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,164 reviews)