--- title: Tekmetric Reviews meta_title: 'Tekmetric Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 489 reviews by the users' company size, role or industry to find out how Tekmetric works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 489 scale: '5' date_modified: '2026-07-17' parent_category: name: Automotive url: https://www.g2.com/categories/automotive --- # Tekmetric Reviews **Vendor:** Sparkplug Studios **Category:** [Auto Shop Management Software](https://www.g2.com/categories/auto-shop-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 489 ## About Tekmetric Tekmetric, the leading auto repair platform, improves auto repair shops through the relentless pursuit of innovation through customer feedback. Tekmetric’s all-in-one auto repair platform streamlines operations and empowers shops nationwide with shop management, integrated payments, marketing, technology integrations, and real-time data. With Tekmetric, shop owners can enhance productivity, boost profitability, and deliver a superior customer experience that keeps drivers coming back. Productivity. Revenue. Customer experience. Measure up, by every measure, with Tekmetric. Learn more by visiting our website 👇 ## Tekmetric Pros & Cons **What users like:** - Users love the **ease of use** of Tekmetric, allowing quick training and intuitive workflows for efficient operations. (135 reviews) - Users appreciate the **seamless integrations** of Tekmetric, improving parts ordering, scheduling, and communication for enhanced productivity. (53 reviews) - Users appreciate the **seamless integration of features** in Tekmetric, enhancing efficiency and customer trust in their shops. (51 reviews) - Users highlight the **responsive customer support** of Tekmetric, ensuring timely assistance and enhancing overall satisfaction. (44 reviews) - Users rave about the **easy initial setup** of Tekmetric, making business management more seamless and efficient. (37 reviews) - Time-saving (35 reviews) - Users highlight the **efficiency improvement** with Tekmetric, streamlining processes and saving valuable time. (34 reviews) - Simple (30 reviews) - Easy Access (28 reviews) - Estimate Creation (28 reviews) **What users dislike:** - Users are frustrated by the **missing features** in Tekmetric, which hinder efficiency and complicate repair processes. (30 reviews) - Users face **parts management difficulties** , including issues with job history access and rearranging parts or jobs efficiently. (22 reviews) - Users find the **limited functionality** in employee permissions and job management needs improvement for better efficiency. (17 reviews) - Users note **integration issues** with Tekmetric, highlighting difficulties with printer connections and custom vehicle handling. (14 reviews) - Users express frustration with **limited customization** , finding appointment creation and job arrangements cumbersome and inflexible. (14 reviews) - Users express concerns about **insufficient information** in accounting reports and wish for clearer details on discounts and activities. (13 reviews) - Users express frustration over **inventory transfer issues** and limitations in estimates and report functionalities in Tekmetric. (13 reviews) - Labor Management (9 reviews) - Navigation Issues (9 reviews) - Labor Issues (8 reviews) ## Tekmetric Reviews ### 1. Easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Elvin H. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2024 **What do you like best about Tekmetric?** integration to all data is esential user friendly **What do you dislike about Tekmetric?** we encounter some of records were not transfer during migration. No sertain if has something to do with TM. **What problems is Tekmetric solving and how is that benefiting you?** I find it less time consuming than the other system I used in the pass **Official Response from Benjamin Johnson:** > Hi Elvin, Thank you for taking the time to leave us a review! We are glad to hear that you are enjoying the ALLDATA integration. I have noted your feedback regarding migration data and will pass that along to our team. In the meantime, always feel free to contact our support team. We appreciate you and hope you have a great rest of 2024. ### 2. Fantastic and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Ben V. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Tekmetric?** Tekmetric covers almost every need we have in our shop. It is so easy to use and the new app helps our technicians do DVI's quicker. It's integrations with other companies marketing software is also extremely helpful. It is also very easy to implement with new hires. **What do you dislike about Tekmetric?** The only thing I would say needs help is processing warranty work and keeping track of it but sounds like it is in the works. **What problems is Tekmetric solving and how is that benefiting you?** In a couple of clicks I can have all the reports I need to keep a close eye on my business. ### 3. Excellent shop software **Rating:** 5.0/5.0 stars **Reviewed by:** Katie R. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Tekmetric?** It is very easy to use. I love that users can get on the feature board and submit suggestions/requests. Our customers love the estimate text option and I love that they have to sign to authorize. Customer support is very responsive. **What do you dislike about Tekmetric?** Unable to add a second name to primary account, such as a spouse. Unable to personalize certain text messages such as when an estimate is text or a job is completed. **What problems is Tekmetric solving and how is that benefiting you?** Labor times, parts availability from all of our suppliers, ease of texting customers. Carrying over previous "jobs" such as oil changes. ### 4. Great choice for us! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer B. | Owner/ CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Tekmetric?** That Tekmetric is always making updates and the fact they have merged with Shopgenie to give the best customer experience. **What do you dislike about Tekmetric?** Managing our inventory and returns. I would like to find a report that would tell me how many of a certain part number that I sold for the year. **What problems is Tekmetric solving and how is that benefiting you?** Inventory management **Official Response from Benjamin Johnson:** > Hi Jennifer, Thank you for your review and feedback! We are glad to hear that Tekmetric is integrating well with your business. I have noted your feedback regarding the inventory reports and will pass it along to our team. We are always looking to improve! In the meantime, feel free to request new features using our request board (link below). https://support.tekmetric.com/hc/en-us/articles/360054084574-How-do-I-request-a-new-feature ### 5. CFO **Rating:** 5.0/5.0 stars **Reviewed by:** cindy o. | CFO, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2024 **What do you like best about Tekmetric?** Tracking payments and acounts receivables is super easy we love this system **What do you dislike about Tekmetric?** Payment options are limited, No debit entries available **What problems is Tekmetric solving and how is that benefiting you?** They have aggregated all purchased parts and payments of sales in one easy to use system **Official Response from Benjamin Johnson:** > Hi Cindy, Thank you for your review and feedback! We are glad to hear that Tekmetric is helping streamline your workflows and tracking. I have also noted your feedback regarding payment options and will pass that along to our team. Thank you for helping us improve! In the meantime, our support teams is ready and waiting if you need anything else. ### 6. TekMetric- Make your techs life easier **Rating:** 4.5/5.0 stars **Reviewed by:** J S. | Client Relations/Admin Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Tekmetric?** TekMetric has been huge for our shop, it allows our mechanics to effectivley document how a truck arrives, what is recommended and how the truck leaves. Being able to add photos for reference and send a quick text message to the customer without leaving the program. **What do you dislike about Tekmetric?** TekMetric will sometimes not save an inspection or if someone else goes into it the tech's words can be deleted causing work to be duplicatedl **What problems is Tekmetric solving and how is that benefiting you?** TekMetric has been a huge help to cover the shop by having documents noted and photos all in one location ### 7. Great Automotive Repair Software **Rating:** 4.5/5.0 stars **Reviewed by:** Kyle B. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Tekmetric?** It has a very easy to use userinterface and all the essentials functions. The reports are also very helpful to get an overview of the activity in the shop. We are able to track everything from parts orders and returns to repair orders to payments all in the same place. **What do you dislike about Tekmetric?** There are some functionalities that are missing but they are not absolutely essential. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric tracks everything for us and makes it easy to assign jobs to technicians, create estimates and invoices for customers, order parts, and take payments. ### 8. Tekmetric is very easy to use and support has been great everytime we have had to call. **Rating:** 5.0/5.0 stars **Reviewed by:** Servando O. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2024 **What do you like best about Tekmetric?** the ease of use and reports its my favorite thing **What do you dislike about Tekmetric?** not much they take a bit long for new features but overall its great **What problems is Tekmetric solving and how is that benefiting you?** Reports are making it easier to find the issues in our structure **Official Response from Benjamin Johnson:** > Hi Servando, Thank you for your review and feedback! We are glad to hear that you find Tekmetric easy to use and that it is working well for your shop. If you have any new feature requests, we are always looking to improve and you can submit requests at the URL below. https://support.tekmetric.com/hc/en-us/articles/360054084574-How-do-I-request-a-new-feature ### 9. Tekmetric is the best shop management software available. **Rating:** 5.0/5.0 stars **Reviewed by:** Derek C. | District Manager/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Tekmetric?** We switched from another shop management software that was slow and antiquated. Tekmetric is a game changer. We were shocked at the amount of support we received from the Tekmetric team. The features are intuitive and advanced; a huge upgrade from where we were at previously. We are able to reach out to customers seamlessly and quickly. I love being able to check repair orders and messages anywhere; I don’t have to be chained to my desk anymore! **What do you dislike about Tekmetric?** The only downside I see is the learning curve. It does take time to master the platform. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric is a total gamechanger when it comes to communication with the customers. Everything is integrated and it is easy to reach customers at their preferred method. ### 10. I've never experienced such a great Point Of sale system, great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Christian L. | Service advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Tekmetric?** How quick and efficient everything is. Also very resourceful! Very easy to use and great customer support. **What do you dislike about Tekmetric?** There not much to dislike about tekmetric other than kpis arent as accurate but pretty close. **What problems is Tekmetric solving and how is that benefiting you?** Teckmetric has been key in providing more support when it comes to overcoming objections. **Official Response from Benjamin Johnson:** > Hi Christian, Thank you for the feedback! We’re glad you’re finding the system efficient and resourceful, and it’s great to hear our support team made an impact. I’ll pass along your note about KPI accuracy to our team—we’re always improving! ### 11. Auditor **Rating:** 5.0/5.0 stars **Reviewed by:** brianna o. | Auditor, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2024 **What do you like best about Tekmetric?** All reports are easy to use. Menus are simple and native **What do you dislike about Tekmetric?** I love tekmetric there not much I dislike **What problems is Tekmetric solving and how is that benefiting you?** it has made our auditing simple by giving us easy reports **Official Response from Benjamin Johnson:** > Hi Brianna, Thank you for your review and feedback. We are glad to hear that you are enjoying the Tekmetric reports and ease of use! Did you know that we have a referral program and Champions Club? Links below. https://www.tekmetric.com/champions-club https://www.tekmetric.com/refer-a-friend ### 12. Game changing and easy to implement **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Tekmetric?** As the owner, tekmetric reports help me stay infomed about shop performance. The service advisors have customer service and quick parts ordering and estimate reviews at their finger tips. The technicians have easy access to lanor guides, vehicle history and ca write their own tickets. I also really appreciate all the integrations to streamline the business. **What do you dislike about Tekmetric?** I wish there were goh and gp calculation on an emtire ticket. Right now it only show this per job. **What problems is Tekmetric solving and how is that benefiting you?** Ease of access to infomation. ### 13. Software also works for non automotive customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Kellie L. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Tekmetric?** The ease that Tekmetric via Accounting Link integrates with QuickBooks Online, the Tech Board is an awesome tool and is my favorite for ease of moving jobs from tech to tech. Tech Support for Tekmetric and the Accounting Link are some of the best in the business. Implementaion was mostly painless. **What do you dislike about Tekmetric?** There are a lot of clicks to enter each RO, you do get much faster as you use it. The do continue to make changes to make things easier to use. Template to upload parts needs to be more user friendly. **What problems is Tekmetric solving and how is that benefiting you?** We were very old school and wanted to move everything to digital and this was the only system that had the display the way we needed it. ### 14. Best Shop Software I have Ever Used! **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas E. | manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Tekmetric?** Tekmetric is easy to use and easy to train on. On top of that, it is constantly evolving as a software with new updates coming out very often. All the updates they integrate have been voted on by the community using it, so there is never something that we dont want. **What do you dislike about Tekmetric?** Service outages can be an issue, but it seems to be getting better with time. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric helps keep my customers in the loop, show clients work that needs to be done through digital inspections, and keeps my technicians on track. ### 15. Tekmetric is Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Alison M. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Tekmetric?** There really isn't anything that I don't like about Tekmetric! It is very easy to use. The representatives are always super quick to help. I highly recommend to all Automotive repair shops. **What do you dislike about Tekmetric?** The only thing that drives me crazy is that refunds are not the easiest to make happen. **What problems is Tekmetric solving and how is that benefiting you?** They are making it so that more techs can be on a job, labor guide is all caught up, and there online help rocks! ### 16. speeds of shop time **Rating:** 5.0/5.0 stars **Reviewed by:** trask g. | shop foreman, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Tekmetric?** how simple and fast it is to use and incressed sales. **What do you dislike about Tekmetric?** nothing at this time i really enjoy using it. **What problems is Tekmetric solving and how is that benefiting you?** the delay in cutomster response as well as being able to send them text messages. **Official Response from Benjamin Johnson:** > Hi Trask, We appreciate your review and feedback. We are always looking to improve so let us know if you have any concerns along the way. ### 17. best shop management software available **Rating:** 5.0/5.0 stars **Reviewed by:** Cris S. | service advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Tekmetric?** the parts and labor matrix are the best! **What do you dislike about Tekmetric?** having to select returning customer for the source when they are already in the system **What problems is Tekmetric solving and how is that benefiting you?** the labor matrix and parts matrix keep parts and labor pricing concistent **Official Response from Benjamin Johnson:** > Hi Cris, Thank you for your review! We are glad to hear that you are enjoying the parts and labor matrixes. I have noted your concern regarding returning customers and have passed it along to our team. We are always looking to improve and appreciate your feedback! In the meantime, feel free to use our feature request board for any additional features that would be helpful for your shop (link below). https://support.tekmetric.com/hc/en-us/articles/360054084574-How-do-I-request-a-new-feature ### 18. Best practice for busy shops **Rating:** 5.0/5.0 stars **Reviewed by:** kyle p. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Tekmetric?** ease of uses, helps keep the process well organized and easy for the guest understand **What do you dislike about Tekmetric?** no real downside that i can think of. Some features that could help would be better discription on labor (e.g. spark plug labor were you need to also do a upper intake gasket states that you need to do it). **What problems is Tekmetric solving and how is that benefiting you?** bay flow, ease of communication, vendor list, and reports all in one easy place. ### 19. tekmetric **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Tekmetric?** Everything is so easy to find,extremely good quick info at your fingertips **What do you dislike about Tekmetric?** sometimes cant find labor times for certain jobs **What problems is Tekmetric solving and how is that benefiting you?** finding everything quicker than other systems **Official Response from Liz Perkins:** > Thanks so much for your review! We're happy to hear that you find Tekmetric easy to use and that the quick access to information is beneficial for you. We're always working to improve our labor times database and appreciate your insights! ### 20. No Other Way To Operate **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Tekmetric?** Everything is self contained I dont need another website to login to. The customer support was also really good as I rolled it out there were always people there helping me. We use this everyday from the DVI to invoice, it also helps with our quickbooks. **What do you dislike about Tekmetric?** The cloud, to dependent on the internet, but thats fine I never have any internet outages. **What problems is Tekmetric solving and how is that benefiting you?** Organzation and effieceny ### 21. Program simplicity and functionality. **Rating:** 5.0/5.0 stars **Reviewed by:** Zachary S. | Assistant manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Tekmetric?** I enjoy using the parts buying and ordering intigration as well as the personalized inspections that can be made by the business. **What do you dislike about Tekmetric?** I don't like the amount of menu navigation required to merge a vehicle between customers or the dealer as a customer. **What problems is Tekmetric solving and how is that benefiting you?** Ability to keep inventory managed more easily as well as having a visual cue to know where a vehicle is in the process of reconditioning ### 22. The best I have found for my shop **Rating:** 5.0/5.0 stars **Reviewed by:** Bill M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Tekmetric?** Efficent, increased my service advisors and technician productivity. Constently upgrading and making it better. customer service. questions answered and recieve help very quickly. Ease of use and quickly up to speed. **What do you dislike about Tekmetric?** not sure. The font size on printed invoices are really small for me to read (limited vision) Might be a way to make larger, I haven't looked into it yet. **What problems is Tekmetric solving and how is that benefiting you?** I need to learn some of the new features that are being put in place. ### 23. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Martin W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Tekmetric?** Being able to check in, track, work from anywhere. Ease of use, complete digital conversion. **What do you dislike about Tekmetric?** Now that multi techs on labor lines is live that has fixed our only real gripe. One thing i do wish is the comission stuff worked better/ took FOH info and adjusted it for GP. **What problems is Tekmetric solving and how is that benefiting you?** Communication from techs to customers. And giving the ability to be completely transparent with our clients. ### 24. Easy to use software for technicians, advisors and customers. Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Justin R. | Parts and estimator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Tekmetric?** estimating and parts ordering, fluid capacities and types in an easy location **What do you dislike about Tekmetric?** there is nothing i dislike about the software **What problems is Tekmetric solving and how is that benefiting you?** bay flow management, repair estimates, contactless pay for customers, inventory management **Official Response from Benjamin Johnson:** > Hi Justin, We are thrilled to hear that you are enjoying Tekmetric! Please reach out if you have any concerns or improvement ideas in the future. ### 25. Easy to use and full of content **Rating:** 4.0/5.0 stars **Reviewed by:** Matt T. | Shop foreman, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Tekmetric?** Tekmetric puts all of the necessary information in front of you in an easy to find system. The built in DVI makes informing customers on their car a breeze **What do you dislike about Tekmetric?** Tekmetric does have a small learning curve but once you get the feel it smoothes out **What problems is Tekmetric solving and how is that benefiting you?** With tekmetrics feature request board they are always working to solve many issues that come with maintaining the shops book keeping ### 26. The most responsive shop software company you will ever meet. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2021 **What do you like best about Tekmetric?** We have talked w/ a few shop software company's over the last 15 years. And we have never seen a company that is so active with its user base. The interface is easy to work with and access anywhere on any device is amazing compared to our last software. **What do you dislike about Tekmetric?** Parts tickets need to be streamlined and shroud not be in several of the reports. Ordering/stock could use some heavy work as well. **What problems is Tekmetric solving and how is that benefiting you?** Reporting is superior to anything else we have used. Integrated inspections works far better then using outside company's to integrate into your existing software. Our whole system runs smoother with Tekmetric. ### 27. Tekmetric is a great asset **Rating:** 5.0/5.0 stars **Reviewed by:** Elyse M. | Service Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Tekmetric?** Tekmetric has been a great asset, you're able to take pictures, videos, be very descriptive and also send out digitally to customers. Very responsive if you have issues or need help. The system very seldom goes down. **What do you dislike about Tekmetric?** Currently there isn't an APP but they are working on it. **What problems is Tekmetric solving and how is that benefiting you?** Currently don't have any problems, however the App will be nice when it rolls out. ### 28. Great SMS **Rating:** 4.5/5.0 stars **Reviewed by:** Simon J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Tekmetric?** It helps us be efficient and quickly see our KPI's. There are many integrations to keep everything connected. **What do you dislike about Tekmetric?** The training wasn't great for us. A mobile app would be great. **What problems is Tekmetric solving and how is that benefiting you?** It helps us get estimates out to customers in an efficient manner. It allows us to collect payment remotely which keeps us efficient with drop off/pick up customers. It has integrations with quickbooks to allow us to be more efficient with bookkeeping. ### 29. shop and customer friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Dyllan C. | service advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Tekmetric?** super efficient , easy to use and you can reccomend features to make it better. **What do you dislike about Tekmetric?** there is NO downside to useing tekmetric **What problems is Tekmetric solving and how is that benefiting you?** helps sell repair work , keeps customers and techs updated on all repairs . odering & quoteing parts are integrated within tekmetric. **Official Response from Benjamin Johnson:** > Hi Dyllan, Thank you for your review! We are glad that Tekmetric is integrating well with your business. In addition, you seem like a good candidate for our Champions Club and Referral Program (links below). https://www.tekmetric.com/champions-club https://www.tekmetric.com/refer-a-friend ### 30. We use Tekmetric as a shop management system for our Auto Service program. Tekmetric is easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Brian O. | Automotive Service Instructor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Tekmetric?** The Repair Order and Vehicle Inspections are easy to use and find. It's nice to be able to make your own inspection. I also like that I can add all of my students (140) as employees and there is no limit. **What do you dislike about Tekmetric?** I haven't found a downside of using Tekmetric. The integration with Alldata and local parts stores makes the whole process easy. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric is solving the problem we were having of upselling work. The digital inspection allows us to share inspections and save them for later. Now we can follow up with customers about their inspection form. ### 31. Service Advisor **Rating:** 5.0/5.0 stars **Reviewed by:** Raymond P. | Service Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Tekmetric?** The ease of use is awesome. As a service advisor the ease of use is a great thing. **What do you dislike about Tekmetric?** I do not have anything that I least like right now. **What problems is Tekmetric solving and how is that benefiting you?** Being a service advisor I need to be able to create repair order with parts and labor as well as sourcing parts to be able to sell to the customer easier. **Official Response from Benjamin Johnson:** > Hi Raymond, Thank you for your review and feedback! We are glad you are enjoying Tekmetric. Always feel free to reach out if we can help you better utilize our software. ### 32. Efficient, organized management for my small, but busy shop **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Tekmetric?** The Dashboard, because I can see the status of every car all at once. They have tags integrated into each profile to list a specific condition (ie: waiting on parts, in progress). We are a small and very busy shop. I cannot afford to let anything slip through the cracks. **What do you dislike about Tekmetric?** I wish I had more control over SMS formatting. The notifications are generic and I would like to customize my messages. Also, when customers open the link to the estimates, they are always asking how much is it all together. I wish I could format that as well. But I believe these are not insurmountable issues. **What problems is Tekmetric solving and how is that benefiting you?** This begins with my old management software that claimed integrations but required tech support to perform basic integration. Jobs were often hidden in a drop down menu so I would occasionally miss something that needed attention. Tekmetric provides seemless integration with my vendors with just a login. All the jobs are visible and tagged for independent status. These are just a couple items that it solves, but I could go on and on. ### 33. Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2024 **What do you like best about Tekmetric?** Tekmetric is very responsive to adding new features. Feature updates are voted on by users and implemented by Tekmetric. Great softwre and easy to navigate. **What do you dislike about Tekmetric?** I havent actually found anything I dont like. **What problems is Tekmetric solving and how is that benefiting you?** I can shop many part stores at one time. **Official Response from Benjamin Johnson:** > Thank you for your review and feedback! We are glad to hear that you are enjoying Tekmetric. Please don't hesitate to reach out if you need any support. ### 34. Almost perfect **Rating:** 4.5/5.0 stars **Reviewed by:** Charles C. | Director Of Operations & Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2024 **What do you like best about Tekmetric?** Its cloud based so we can view reports, RO's and customer history from anywhere. Customer support is responsive and helpful. Constant and ongoing updates and upgrades. Ease of use and integration, very intuitive. **What do you dislike about Tekmetric?** When it goes down due to updates or issue. No notification during outages only after. **What problems is Tekmetric solving and how is that benefiting you?** Ability for techs to view and entery data on RO's and DVI's, this saves steps and increases visibility for service advisors. Techs can load on phones or tablets to capture photos and videos, saves time writing out specifics. ### 35. Tekmetric is the best thing **Rating:** 5.0/5.0 stars **Reviewed by:** Landon J. | TECHNICIAN, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Tekmetric?** I like that it is very organized, you can have your own canned jobs within it and you can monitor your gp $ to make the bang of your buck **What do you dislike about Tekmetric?** There's not an app for it as it's kinda hard on phone **What problems is Tekmetric solving and how is that benefiting you?** Smart jobs just make everyone life easier. partstech also a good thing ### 36. Great shop management software for a fair price **Rating:** 5.0/5.0 stars **Reviewed by:** Seth L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Tekmetric?** The work flow makes sense, and works well. I also like that I can use it on my mobile device to create appointments, service orders, take payments and all while on the go **What do you dislike about Tekmetric?** I cannot email counter sale invoices like I can with service orders. **What problems is Tekmetric solving and how is that benefiting you?** Invoicing, appointments, parts inventory, and general shop management. ### 37. Best software I've used! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Tekmetric?** I like how user friendly and intuitive the sofware is. They listen to our concerns and make improvements in the software based on what we need **What do you dislike about Tekmetric?** The inspections. They are very difficult to mark up photos without it looking sloppy. The schedule is hard to schedule should have options for different time increments so we can put in appointments on the hour rather than just the half hour. **What problems is Tekmetric solving and how is that benefiting you?** Very easy to use software for estimating and selling service work ### 38. Gamechanger **Rating:** 5.0/5.0 stars **Reviewed by:** Brett H. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Tekmetric?** Being able to access the shop on mobile. Tekmetric is great about adding features that we request. **What do you dislike about Tekmetric?** I don't really see many downsides, when I find one I request the feature to be added and they do. **What problems is Tekmetric solving and how is that benefiting you?** The ability to access information anytime and anywhere. It's literally a game changer. ### 39. TOP OF THE LINE SHOP MANAGEMENT SYSTEM, NOTHING OUT THERE CAN EVEN COMPETE **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew D. | OWNER, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Tekmetric?** CONSTANTLY EVOLVING, SUNIL IS A COMPANY MAN AND YOU FIND HIM AND HIS TEAM INTERACTING WITH THEIR CUSTOMERS AT EVENTS, AND ALWAS REACHABLE. **What do you dislike about Tekmetric?** A/R REPORTING, WE DO ALOT OF FLEET WITH CHARGE ACCOUNTS AND ITS NOT QUITE UP TO WHAT WE WERE USED TO. **What problems is Tekmetric solving and how is that benefiting you?** ADDING A APP FOR DVI ### 40. user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Jerrell G. | Service writer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Tekmetric?** Texting made easy. Photo uploads & sharing. **What do you dislike about Tekmetric?** Sometimes part numbers need to be received in 2 different windows. **What problems is Tekmetric solving and how is that benefiting you?** Simplicity & convenience. Good use of time management. ### 41. Outstanding! Meets expectations. **Rating:** 4.5/5.0 stars **Reviewed by:** Michael W. | President/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Tekmetric?** This operational software has consolidated the individual software components we have developed to operation & manage the business. It allowed us to better maximize efficiency + profitability in real time. Also, the integration of the digital inspection & ability to share what we found seemlessly. The implementation process was easy for us because the business model we have used for years relies on the data they make available. Finally, they appear to be dedicated to improving the product & service to their customer. **What do you dislike about Tekmetric?** Customer support has been mostly excellent but possibly understaffed. As a user, when there is a problem it is critical to get a response. Time is money... **What problems is Tekmetric solving and how is that benefiting you?** Monitoring + providing date to improve performance & profitability. ### 42. Very good shop management system **Rating:** 5.0/5.0 stars **Reviewed by:** Garth B. | Enterprise Fleet Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Tekmetric?** How well they intergrate with multiple add-ons and the easy and clear communication it allows with customers. **What do you dislike about Tekmetric?** Partstech can be wonky on its parts listings **What problems is Tekmetric solving and how is that benefiting you?** It allows us to easily write RO's for our tech's and communcate them clearly with our customers ### 43. Amazing program and reliable customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael L. | Co-Owner/ General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Tekmetric?** Its very simple to use! I love how it has shortcuts for jobs. **What do you dislike about Tekmetric?** Some of the labor times are missing or inaccurate. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric makes it easier to have everything in one place instead of having to have several tabs open to look up information. ### 44. A WHOLLY WELL DONE INTERNET BASED SYSTEM **Rating:** 5.0/5.0 stars **Reviewed by:** JACOB G. | Service Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Tekmetric?** I believe the best part about Tek is that it is forever changing and adapting to what it's users request. It all works very well for an Internet based program. **What do you dislike about Tekmetric?** I wish that AI would be introduced to help with updates, reminders, and overall communication towards customers to keep them in the loop. **What problems is Tekmetric solving and how is that benefiting you?** Tek is helping keep everything in one place. It is easy to have too many programs in place that end up being redundant. Y'all do a great job at keeping this program up to date on all accounts... ### 45. The Ease of Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Alicia L. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Tekmetric?** The integration of parts, tires, payment, and labor is amazing. **What do you dislike about Tekmetric?** The new integrated pay system takes quite some time to process, makes the hand off a bit awkward. **What problems is Tekmetric solving and how is that benefiting you?** Integrating parts, tires, and labor. Making transparency easy with clients. ### 46. User Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Ramon P. | Service Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Tekmetric?** Easy to use and Navigate on. Reports can be generated in seconds. Multiple Techs assignment to labor is a great Tool. **What do you dislike about Tekmetric?** Sometimes certain Labors are missing or wrongly identified. **What problems is Tekmetric solving and how is that benefiting you?** Time expended to built up a Work Order. ### 47. Works well **Rating:** 4.5/5.0 stars **Reviewed by:** Travis M. | Service Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Tekmetric?** Being able to use it from home or my phone **What do you dislike about Tekmetric?** When they have outages. They tend to be short and all internet managment sofware has this problem. I feel like they could do some sort of hybrid system where current info could be stored on our computers here for when it happens. When it goes out we can't even bill out customers because we can't see how much customers owe. **What problems is Tekmetric solving and how is that benefiting you?** Seeing costs and profits percentages ### 48. Best website for business **Rating:** 5.0/5.0 stars **Reviewed by:** Alex G. | Parts manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Tekmetric?** Tekmetric provides very good data for paying labor and organization in work environments especially with a shop definitely recommend for a business **What do you dislike about Tekmetric?** Sometimes it may go down for sever issues **What problems is Tekmetric solving and how is that benefiting you?** Paying my technician the right labor ### 49. This platform is beyond state of the art. There is no comparison! **Rating:** 5.0/5.0 stars **Reviewed by:** Jenn G. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Tekmetric?** The systems response is lighting speed, it rarely goes down and when it does it is typically back up within a minute and the options to customize are second to none. Customer support is amazing. They listen to their clients feature requests. They communicate changes and upcoming releases. I wouldnt switch for anything! **What do you dislike about Tekmetric?** I have absolutly no complaints, the software is amazing! **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric makes it easy for my etire team to be up to speed on our clients and progress. ### 50. Best SMS I've Used **Rating:** 5.0/5.0 stars **Reviewed by:** Vincent B. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Tekmetric?** Cloud based. I can look at how the shop is doing from literally anywhere. **What do you dislike about Tekmetric?** If the internet is down you can't access it. **What problems is Tekmetric solving and how is that benefiting you?** Able to streamline the process of DVI and car intake. Inspections are easy to complete and send. Texting platform is fantastic. ## Tekmetric Discussions - [What is Tekmetric used for?](https://www.g2.com/discussions/what-is-tekmetric-used-for) - 1 comment - [View Tekmetric pricing details and edition comparison](https://www.g2.com/products/tekmetric/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+15%3A41%3A22+-0500&secure%5Bsession_id%5D=518be672-210d-43ba-979c-d9b16c5dd5f0&secure%5Btoken%5D=3aa78459f001f20aa16e568c0f291e421a7868b7e7f70a3da535648bcfa71966&format=llm_user) ## Tekmetric Integrations - [Alldata](https://www.g2.com/products/alldata/reviews) - [All in One Success Platform](https://www.g2.com/products/all-in-one-success-platform/reviews) - [AutoFlow](https://www.g2.com/products/autoflow-autoflow/reviews) - [AutoVitals](https://www.g2.com/products/autovitals/reviews) - [Back Office](https://www.g2.com/products/buyers-edge-platform-back-office/reviews) - [Back Office](https://www.g2.com/products/back-office/reviews) - [Clover](https://www.g2.com/products/clover/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [Mitchell 1 Automotive Repair](https://www.g2.com/products/mitchell-1-automotive-repair/reviews) - [Mitchell Cloud Estimating](https://www.g2.com/products/mitchell-cloud-estimating/reviews) - [Nexpart eCommerce](https://www.g2.com/products/nexpart-ecommerce/reviews) - [PartsTech](https://www.g2.com/products/partstech-partstech/reviews) - [Pitcrew AI](https://www.g2.com/products/pitcrew-ai/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [RepairLink](https://www.g2.com/products/repairlink/reviews) - [Shopgenie](https://www.g2.com/products/shopgenie/reviews) - [ShoppinGenie](https://www.g2.com/products/shoppingenie/reviews) - [Speed Dial 2](https://www.g2.com/products/speed-dial-2/reviews) - [SureCritic Reviews](https://www.g2.com/products/surecritic-reviews/reviews) ## Tekmetric Features **Operations Management - Auto Shop Management** - Appointment Scheduling - Inventory Management - Task Management - Digital Vehicle Inspection (DVI) - Employee Management **Customer Relationship Management - Auto Shop Management** - Automated Reminders - Marketing - CRM **Financial Management - Auto Shop Management** - Reports and Analytics - Billing and Invoicing - Estimating ## Top Tekmetric Alternatives - [AutoLeap](https://www.g2.com/products/autoleap/reviews) - 4.8/5.0 (741 reviews) - [Shopmonkey](https://www.g2.com/products/shopmonkey/reviews) - 4.6/5.0 (410 reviews) - [Shop-Ware](https://www.g2.com/products/shop-ware/reviews) - 4.9/5.0 (40 reviews)