TechnoRiver has been a positive change for handling our customer communication contacts. It enables one to consolidate all touch points – voice, email, social media in one console with a single interface. Review collected by and hosted on G2.com.

The generation of reports on KPI values that involve metrics such as average response time and resolution rate can only be done through exporting the data and then analyzing it with other tools. Review collected by and hosted on G2.com.