G2

Matt B.

Product Specialist III

Small-Business (50 or fewer emp.)

10/19/2017

"All-encompassing, robust, helpful customer service application "

4.5/5

What do you like best about TeamSupport?

It gives me the ability to do everything I want and need to do in order to provide top-notch service to my customers. It's literally a one-stop shop. I can record calls, respond to emails, host a robust knowledge base, respond to customers via chat, host a community forum, and a lot more. Everything is easy to use and works extremely well. Review collected by and hosted on G2.com.

What do you dislike about TeamSupport?

The only thing is that there is so much functionality, sometimes it can get overwhelming to figure out how to do everything. Granted, I don't want them to dumb down the product because all the functionality is valuable. But just realize that with the level of functionality, it does take a lot of training and setup to get it to run how you want it to. Review collected by and hosted on G2.com.

Recommendations to others considering TeamSupport:

Definitely consider TeamSupport if you are needing an all-in-one software solution. It will surprise you how much it can streamline for you so that you can get your work done quicker and keep all your information together. Review collected by and hosted on G2.com.

What problems is TeamSupport solving and how is that benefiting you?

With TeamSupport, we are using a full-scale software for the first time as a small company. The amount of things we can do using the software is staggering. Using it to streamline our interaction with the customer is incredibly helpful. Our previous workflow utilized a shared Outlook email address, and involved a lot of putting customers on hold and asking "Did anyone talk to so-and-so about this issue?" Now we have that info right at our fingertips without wasting time. Review collected by and hosted on G2.com.

Response from Laura Ballam (Tubbs) of TeamSupport

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Thanks so much Matt, we appreciate all of your feedback and are thrilled that you find the system flexible and easy to use! We'd love to help with those custom reports if we can, please feel free to contact our customer success team any time and they'd be happy to walk through it with you :)