G2

Chris K.

Service Manager

Mid-Market (51-1000 emp.)

5/16/2019

"An easy to use way to increase organization internally and externally"

4/5

What do you like best about TeamSupport?

TeamSupport is a visually appealing fun software that is easy to use and quick to pick up. After a brief introductory period my team quickly picked up its nuances and we continue to use TS as an effective tool to track internal tickets as well as increase our turnaround on customer issues Review collected by and hosted on G2.com.

What do you dislike about TeamSupport?

The mobile app could be improved and custom reporting is not as easy as it should be. A learning curve is present but it is not insurmountable While the software is incredibly useful my team and I agree that there does not seem to be forward planning or innovation. Perhaps sharing some of the ideas for the future would help us see how we could grow with this product Review collected by and hosted on G2.com.

Recommendations to others considering TeamSupport:

Make sure your company rolls out slowly and is also aware of the amount of visibility it will provide to your customers which can be a good thing or bad Review collected by and hosted on G2.com.

What problems is TeamSupport solving and how is that benefiting you?

Our ability to not lose track of outstanding issues is greatly increased with TS. This provides a traceable way to make sure all issues both internal and external are moved along if not solved With over 400 customers we manage a considerable amount of different cases and concerns. TeamSupport helps us assign responsibilities and track each case with ease. Review collected by and hosted on G2.com.

Response from Laura Ballam (Tubbs) of TeamSupport

edit

Thanks so much Chris, we're happy to hear you've been able to increase organization! We're surprised to hear your frustrations around customization as that's something we typically hear is very flexible - our customer success team would love to chat with you on how to get what you need out of TeamSupport, at your convenience of course :)