G2

LeAnn W.

Main Gate Operator

Enterprise (> 1000 emp.)

6/17/2022

"TeamSense saved our bacon!"

5/5

What do you like best about TeamSense?

Without question, their team (especially Alison T.) is amazing. The ease of use is undeniable. When 1100 employees almost all getting it right? That's saying something. We shopped around a lot, and TeamSense had everything we were looking for. I especially am impressed by how responsive their troubleshooting team is. 24/7, if we send a query to "Support@TeamSense.com", they respond almost instantly and have

been able to fix the issue almost immediately! 10 STARS! Review collected by and hosted on G2.com.

What do you dislike about TeamSense?

Nothing to dislike. It's an awesome program. Some small glitches at the beginning, but as soon as we brought them up, the TeamSense team was able to address and fix everything. Review collected by and hosted on G2.com.

Recommendations to others considering TeamSense:

You, of course, should do your own research (as every company is different)... But after we did ours, I'm SO THANKFUL we chose TeamSense. It was 100% the right choice. Review collected by and hosted on G2.com.

What problems is TeamSense solving and how is that benefiting you?

Our staff was becoming so discouraged trying to respond to the overwhelming number of Call-Ins during Covid. This has dramatically cut our staff time fielding these calls... Freeing up our MainGate personnel (who were taking all of the Calls) to focus on their primary job. Plus, employees were exhausted and frustrated having to call in every single day to talk to a person who was harried and rushed. Now it's a quick text, and voila', they're done!

Even now, with Covid numbers winding down, I can't begin to explain what a relief this system is. We love TeamSense. We can breathe again. Review collected by and hosted on G2.com.