G2

Rayomond S.

Senior Audit Manager and Chief Internal Auditor M&G Global Services

Mid-Market (51-1000 emp.)

5/19/2025

"TeamMate - understanding / requirements of customer's. client's and market"

4/5

Describe the project or task TeamMate helped with:

Service task overview: TeamMate requires ongoing development to meet evolving market demands and enhance customer satisfaction. Review collected by and hosted on G2.com.

What do you like best about TeamMate?

TM customer support is good, however, the future changes needs to be aligned with the changing dynamic risk management practices, customer expectations and tool needs to provide clarity on the same. Review collected by and hosted on G2.com.

What do you dislike about TeamMate?

The Risk Assessment module remains significant investments/ development and requires a fundamental redesign. Despite some recent enhancements, it still lacks the flexibility and functionality needed to support a robust Internal Audit risk assessment process.

As risk assessment is the foundation for defining and prioritising the Audit Universe landscape, customers should have the freedom to configure the data fields and criteria that best support their methodology and practices. Current limitations on the number of available data points restrict TeamMate's ability to meet evolving audit and risk management needs.

Additionally, the strategy of placing key capabilities behind additional licence fees should be reconsidered. Critical functionality should be included within the core annual licence rather than requiring separate purchases. This approach negatively impacts customer value and adoption.

A prime example is Business Engine Rules, a feature that could significantly enhance automation and enable smarter controls, yet its additional licensing requirement undermines its practical value and limits the full potential of the TeamMate platform. Review collected by and hosted on G2.com.

Recommendations to others considering TeamMate:

Recommendations for improving TeamMate include aligning future changes with dynamic risk management practices, enhancing flexibility in the Risk Assessment module, and reconsidering the strategy of additional licensing fees for key capabilities. Review collected by and hosted on G2.com.

What problems is TeamMate solving and how is that benefiting you?

Whilst TeamMate has solved initial problems, however, it needs to change in line with the market requirements. Review collected by and hosted on G2.com.

Response from Rebecca Franchi of TeamMate

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Thank you, Rayomond, for your valuable feedback. At TeamMate, we’re dedicated to continuous improvement, from our expert solutions to our customer service so that you can deliver high-quality audits and critical insights to your organization. We’ve delivered your input to our product management team for consideration.