The built in integration between the service side of the house and the project side is really nice. We use the tool for basic IT service delivery, all the way to complicated, multi-year project deliveries. Configuration in the system allow you to create Knowledge Base articles, accept requests/intake, communicate with requests, manage resource, etc. Review collected by and hosted on G2.com.

As it is a fairly young company, some of the back-office account structure is a bit limited. We have not rolled out the solution to many areas outside of IT because the account/security limitations. The data visualizations are lacking as well, so we use additional third party apps with integrations (such as Power BI) to get the most out of the tool. Review collected by and hosted on G2.com.