G2

Amber B.

CRM Administrator

Wholesale

Enterprise (> 1000 emp.)

4/13/2018

"Great CRM Tool"

4.5/5

What do you like best about TDF CRM?

I have been working with Tour de Force for over 5 years now, as they have been our CRM. As a bigger client, we have been able to build a relationship with the TDF Staff and Support and they listen to our needs and wants. The system itself has come a long way in the years we have been using them, but it is very easy to use. Review collected by and hosted on G2.com.

What do you dislike about TDF CRM?

I don't have too much to say here, but I think sometimes there are struggles that myself as an Admin and user comes across that we dont use or use differently but the system cant be changed to meet all our needs. We struggle with using BI at times, so we lean on other avenues. Review collected by and hosted on G2.com.

Recommendations to others considering TDF CRM:

Aside the from the CRM system itself, the TDF Support staff is awesome. They listen to what you need, and make it happen.. even if it might take a little bit to implement those changes, its worth it in the end. Review collected by and hosted on G2.com.

What problems is TDF CRM solving and how is that benefiting you?

We are solving the issues of not following up on what is in our pipeline and all the customer interactions that really happen but not all are documented. We have a nice system and process in place that helps us get to where we are to keep up. The visibility that the CRM provides also helps us all stay up to date, esp with the alerts and notifications feature. Review collected by and hosted on G2.com.