TCat is currently used as our primary ticket management tool. It is user-friendly and supports our day-to-day ticket handling efficiently. The platform allows easy ticket creation, tracking, updates, and closure, which helps streamline communication and improve response time. Overall, TCat meets our requirements well and is effective for managing support tickets Review collected by and hosted on G2.com.

Currently, TCat lacks auto-boarding (automatic ticket assignment) functionality. Having an auto-boarding/auto-assignment feature would help streamline ticket distribution, reduce manual effort, and improve response time and efficiency. Review collected by and hosted on G2.com.