G2

Mario R.

Entrepreneur

Small-Business (50 or fewer emp.)

9/3/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Great Conversational Marketing & Client Support Platform"

5/5

What do you like best about TARS?

I appreciate their administration tools available to build conversational solutions, they are at the time capable to deliver powerful flexible solutions and simple to use. Hundreds of templates are available for anyone to speed up development of a nice useful chatbot. A special mention to their people, who are all the time willing to help. Review collected by and hosted on G2.com.

What do you dislike about TARS?

Use to be the fact they did not have a native option to derive flow to a human agent, but it has changed now with their integration with Zendesk. I would say they need to continue developing their platform to provide other channels besides web and WA, and also rethink their game on WA in order to be more competitive. Review collected by and hosted on G2.com.

Recommendations to others considering TARS:

At the moment TARS excels in web based chatbots, and as extension in chatbots for WA channel. Their team is always willing to help and support, their platform is very easy to use and they have a lot of templates and implementation examples that anyone can use to start their own chatbot. Check out their youtube database, is very useful as well as their knowledge database, easy to understand and use. Review collected by and hosted on G2.com.

What problems is TARS solving and how is that benefiting you?

I am at my first project but with some opportunities in the pipeline, for now the subject is automation of client support in WhatsApp. Direct support from a TARS representative as well as tons of examples and templates has really helped. I am using it also for my own promotion and lead capture, and in fact all opportunities I have now are product of this. Review collected by and hosted on G2.com.