![Josh W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh W.")
JW

Josh W.

Director of Case Design

Mid-Market (51-1000 emp.)

9/26/2022

"The good and the bad"

2.5/5

What do you like best about Talkdesk?

reporting, recording, and live visibility from the dashboards are all very helpful from a team lead perspective. I can get real time insight into company best practices. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

There are an alarming number of technical issues our company has adopted sending issues directly to our POC at TD now because it was consuming a lot of our internal time summarizing the problems weekly. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Calls dropping, sound quality, minor status bugs, and a list of miscellaneous issues that help our various team members get the job done. Talkdesk has been cooperative in providing support. Review collected by and hosted on G2.com.

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