G2

Mridul K.

Technical Assistant

Small-Business (50 or fewer emp.)

1/27/2025

"A solid customer engagement tool"

4/5

What do you like best about Talisma Chat & Cobrowse?

I love how the tool makes it easier to communicate with customers in realtime. I can access chat history without any hassle and also use canned responses significantly. Cobrowse also is an impressive tool that provides hands on assistance, helping us guide customers or clients through complex processes without any difficulties and with great precision. Review collected by and hosted on G2.com.

What do you dislike about Talisma Chat & Cobrowse?

Sometimes the system feels a bit slow, while handling multiple chats. Also, some features are a bit tricky to use without additional support. Review collected by and hosted on G2.com.

What problems is Talisma Chat & Cobrowse solving and how is that benefiting you?

Talisma Chat & Cobrowse has helped us provide faster and efficient customer support by allowing real-time communication and with the feature to screen-share. It has helped solve the problems of awkward communications or misunderstandings during support interactions by allowing us to guide clients/customers step by step through issues. Review collected by and hosted on G2.com.